The bus was 30 minutes late; not a great first impression. Having said that the customer service was very good with bottles of water and snacks given out to passengers. The ride itself was quiet and uncomfortable. Wish they had a QR system to collect tickets. All and all, I'd rather take LIRR. With a few tweaks to their website/app, I think this would be a fantastic service. read more

I have never spoken to a more rude customer service agent in my entire life. I have always hated this service because it's so poorly run, but haven't had to deal with customer service until now because I missed my bus due to delayed subways. Not only were they not helpful or accommodating but the agent I spoke to was genuinely so rude, mean and miserable I will never be taking the jitney again. Everyone should take the Hampton luxury liner. It's so much better and cheaper and the people who work for it don't hate their lives! read more

Make sure to make a reservation! This is a great way to get you from East to West and vice versa through Long Island. Keep in mind it is a bus and can't go around commuter traffic so even though there is a "schedule" that doesn't mean that the bus won't always be late. I got picked up at the Amagansett location and the bus was right on time. It will even drop you off For the Islip airport. You do have to take a taxi from the Islip drop off to the actual airport, but for $30 you get a comfortable chair and they even give you a water bottle and a snack. read more

I love the Jitney. For 25 years or more, it's been a great way to get out to the Hamptons. Pickup on the UES couldn't be easier. These are large luxury buses. While they didn't have orange juice or Hamptons magazine on this trip, we did get little bottles of spring water. Check-in is easy, Online booking is easy. It does cost $8 more to book over the phone or pay onboard. I was a little surprised by the upcharge for booking by phone, but I did speak with an actual live person who wasn't thousands of miles away. The Jitney does get stuck in traffic, of course, so arrival times aren't always as accurate as the train. And you change at Calverton if you're going to Westhampton. But your baggage is transferred for you. The Jitney now arrives at and departs from the Westhampton train station, instead of the airport. This is good, as a friend and I once accidentally drove into the ANG base and were directed to exit by some very nice, armed soldiers. Oops. While the LIRR keeps getting more expensive, the Jitney's prices have held pretty steady over the years. You can also buy a pack of tickets if you are a frequent traveler. And the LGA and JFK connections are easy, too. When we used to visit for 5-6 weeks every summer, we simply took a cab to the Jitney stop from the airport, read more

Hampton Jitney - Train depot - Limos Near Me - Southampton, New York

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Ray Guido was an absolute gem to work with! He answered all of my (many!) questions quickly and made sure I had every bit of information I needed leading up to the wedding. Everything went off without a hitch from what I know, the service was seamless and reliable. We booked a trolley to bring the bridal party from our hotel to Oceanbleu and shuttles to transport our guests, and it all ran perfectly. I highly recommend Hampton Jitney for any event transportation, they were professional, organized, and such a pleasure to work with! read more

I have taken the Jitney many times now. The Southampton stop has an indoor area where they have seating, a cafe, vending machines and bathrooms. For a bus stop I would call this pretty nice. As for Jitney staff I usually have come across very nice ones but on the off chance they aren't nice they are just rude or seem grumpy and don't seem like they want to be doing this job. Also, I had a ticket for a 4:30pm bus back to manhattan from Sag Harbor yesterday but the bus came at 4:20pm and then left at 4:25pm or so or a tad earlier. I am glad I got to the bus stop early because, if not I may have missed it. Usually the buses are comfortable but, on this bus coming back from sag harbor there was very little leg room it seemed and the seats were not comfortable. But the bus going out to the hamptons was more comfortable. It's very hit or miss. read more

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Again WiFi not working on bus. Electrical outlet at seats not working again. Company doesn't care - these are the same issues that have existed without anything being done about them. Commemorate your 50th year in business with operational buses for your customers. We don't need goldfish snacks or water if you need the money to fix your buses. read more

Hampton Jitney - Example of what a passenger using WiFi receives when riding the Jitney. - Limos Near Me - Southampton, New York

Buses are unreliable - they are run down and fail often. Customer service is possibly the worst I've ever encountered. Missed a bus by 2 minutes and they wouldn't let me apply my prepaid ticket for the next bus 30 minutes later. They made me purchase a second ticket entirely. Meanwhile neither bus was full so their only reason for doing this is so they could double dip on my fare. Despicable service. I would avoid using this company at all costs. read more

They have no competition so people talk throughout the trip. It is very expensive and even the ambassador does mot stop people from talking on the phone pr on loud conversations throughout the trip. It needs competition. read more

Try the Ambassador they said. "Much nicer than the regular Jitney." 25 minutes late and they forget to mention that the Wi-Fi is broken till you're 30 minutes into the trip. Why not say something so you could choose a different trip? I get it that it's hard to find good help out here, but I haven't taken this in so many years and it hasn't gotten better. It used to be the most pleasant and easy way in and out of the city. I think it would be important to mention that the Wi-Fi is broken? read more

Drivers are not trained to drive smoothly. Jersey style. Bus route is also bumpy. On time performance is weak. My bus was 20 mins late starting the journey today at 2:40. This translated to a ride that was significantly longer than necessary. read more

HJ is the worst. It is expensive and never on time. The condition of many of the buses is a disgrace. The one way cost is $48 if you pay on board and they give you an 8pm bottle of water and a tinny bag of goldfish and no napkins. Today we had to get off the bus at Southampton and get on another bus. By the time we got going we were 31 minutes late. No explanation, no apology. If you were on a tight schedule you would be screwed. The LIRR has to increased their trips to the east end. Then maybe with some competition the HJ would have to step up their service. read more

The good: Buses are always on time Unlike the LIRR, you don't have to make multiple transfers to get to the Hamptons or Greenport You're guaranteed a seat The stops on Long Island are at convenient locations The seats are fairly comfortable The outlets work The bad: You can smell the diesel fuel inside the bus Half of the Jitney buses are covered in wrapping. That means that you can't take pictures of the beautiful farms and vineyards on Long Island The Jitney is slightly more expensive than the LIRR The bathroom doesn't have running water. Instead, there's a hand sanitizer dispenser I saw the driver tossing people's luggage like it was a football _____________________________________________ Tip: If you're going to Long Island, get on at 96 Street. That's the first stop. You're guaranteed to get a good seat read more

We used the trolley for guest transportation to our rehearsal dinner, welcome drinks, and wedding--it was perfect. They worked with our schedule and made sure everyone got where they needed to be. The trolley itself was adorable and added such a fun, festive vibe to the weekend! read more

The Jitney always has something wrong This time it was 20 minutes late to Calverton. I am now riding two and a half hours with a piercing screeching sound that changes with speed. It is really loud and the assistant just ignored me. ALL THE BUSES RATTLE BECAUSE THEY OBVIOUSLY ARE NOT MAINTAINED. THEY ARE OLD AND DILAPIDATED. . . Use LIFR. IT'S ACTUALLY NICER And always ON TIME. And they arepolite. They don't deserve any stars I recorded the sound (going on 2.5 hours) but I can't post it here. read more

Took this to get to the Hamptons Was decent the customer service the lady was nice, got a water no snacks.. bus was late getting to destinations has to switch buses at Calverton it was decent ride beats driving out here !!i had to come back & edit this after switching buses the driver didn't tell passengers what stop we were at nor did he stop at all stops sooo I missed my stop went 30 min out of the damn way wtf . read more

Hampton Jitney - Clean bus - Limos Near Me - Southampton, New York

The Hampton Jitney is a magical experience. First class cabin. I felt like I was being transported into Narnia. The attendant even sang my favorite song. I didn't even tell him somehow he just knew. The driver then gave me a neck massage as I listened to Nickelbacks rockstar sung by the most beautiful baritone I had ever heard. I cannot wait to go back to the Jitney. I might not even leave next time. I hope when I retire I can just book a nonstop service of the jitney and let it take me around The Hamptons. Truly magical experience. Ignore the reviews. read more

Do you like a bus that consistently has broken bathroom doors that won't stay shut? Do you love the smell of rotting urine wafting from the first row of the bus to the last? Do you enjoy basking in the stench of putrid toilet chemicals? Then by all means, this bus is for you. I used to think the Hampton Jitney was preferable to the LIRR. Not anymore. Their quality has been in a continuous slide for years now. I wish they had some competition. read more

Terrible customer service. I have to travel to the city very frequently for medical treatment at Cornell. Sometimes the appointments run late. When I knew that this was happening, I went online to change my booking to the later Jitney, which I believed I did successfully. I'm a pretty tech savvy person. However, as I was walking to the Jitney stop and logged on, I noticed that there was no reservation so I gave customer service a call. Apparently there was one more button that I had to push to make the reservation active, which I did not see. I begged for them to please make an exception since the ticket had already been paid for and was not used and I was dismissed and told very coldly there was nothing that could be done because they had already given me a one time "courtesy" a couple of years ago When something similar happened. I asked to speak to a manager and was then hung up on, so of course I called back and was met with the same treatment. I'm pretty sure they keep notes on what you say to them and if they don't like you because the next customer service agent already knew what I had spoken to the previous one about. Again, I asked for a little bit of compassion seeing that I just had a medical procedure and I'm not feeling my best on top of everything and was just met with a very cold NO. I tried explaining that the bus was nearly empty, I use them all the time. They didn't care about anything I had to say. They just care about money. As their prices have gone up, their service has gone down. Even the buses are in terrible condition. I'll be using the train whenever possible in the future. As I look through their reviews both here and on other platforms, I see I am not alone in my dissatisfaction. read more

Mediocre app, abysmal on-time performance, little support. But will get you there. Blade blows it away but doesn't have enough buses (yet).

the worst on monday's. 40 min late, driver apprehensive. did not feel safe. i should have driven. waste of time and money

Broke down. No screwdriver (or any tools) on board to fix it. We had to wait for the next scheduled bus. Finally got going 1 hr 45 min late

My wife missed the 1.35 pm from Manhattan to Calverton because the stop listed on Google was wrong. She explained to the dude on customer service what had happened; no sympathy or credit. The response was, "You missed the bus. It's your own fault". So she had to pay another thirty-one dollars to catch the 3.35 pm, Sixty-two dollars in total for a one-way trip. I can't tell you how upset my wife was. When she told customer service she was standing in the rain as the bus sped past, a kind word and a little empathy might have helped. No Chance. read more

A definite NO Bus ride into the city driver on and off the gas and hitting the brakes for no reason. Sickening. Bus ride back bathroom door locked and no one could use it. So the driver pulled over in the HOV lane. The HOV lane people!! To try to fix the door. Also broken seats and very uncomfortable. So dangerous. I emailed the SHITNEY about these issues and their response was they're not giving out refunds. What a joke of an operation. I'll drive myself or take the train from now on. read more

All 3 tray tables in my row were broken. No talking on the phone or to your neighbor is allowed. That rule is not mentioned anywhere. Threatened to kick me off the bus mid trip for a 10 second call read more

I lost my iPad in a Jitney from Sag to South and i have been trying to contact the company for a while now. They do not respond emails or calls and I need it for school. Horrible costumer service. Do not recommend, if you forget/leave anything they will take it for themselves. Be careful Also it is quite disgusting and not clean. read more

The Hampton Jitney -- particularly the Ambassador line -- is awesome. I mean, taking the bus is usually the lowest form of transportation. A bus is even worse than the subway, because at least on the subway you won't get stuck in traffic. With the Jitney, you buy your ticket in advance; you're guaranteed a seat so you can roll up at the last minute; they give you snacks and water; and it has a completely upscale feel. Last summer, I literally sat next to a movie star (Maria Bello)! I've read the bad reviews and most of them seem to relate to one bad experience that a rider has had. At the end of the day, this is New York and (surprise!) sometimes you encounter another rider who's a raging jerk. The driver also can't control the traffic but, man, be glad they're driving and not you! Close your eyes and remind yourself, you're on your way to the Hamptons to chill. Try going to Port Authority to take a Greyhound bus (I have; kill me now!!), and you'll realize how well run this bus line is. My only real suggestion to the company would be to roll out an app that tells you where the bus is. Sometimes, you get to the pick-up spot and the scheduled time comes and goes without a bus, and you don't know what's going on. NYC traffic will do that but it would be comforting to at least know where the bus is so you're not staring up the street intensely, trying to find a green bus out of street traffic. Other than that, the Jitney rocks! read more

Hampton Jitney - Limos Near Me - Southampton, New York

took the ambassador expensive jitney and the driver was awful. he was more disruptive than any passenger. was talking in his phone for twenty minutes until I asked the attendant to speak to him and he was constantly eating and drinking taking hands off the wheel repeatedly to get food and drinks from a bag he had. This driver should not be doing this job! read more

'I am writing to express my dissatisfaction with the Hampton jitney bus service I experienced on July 5th, 2023, from Montauk to NYC. The air conditioning system was not functioning properly, despite being turned on. The temperature inside the bus was very high and unbearable, posing a health risk to many passengers, especially the elderly and the young, such as my four-year-old daughter. I find this to be unacceptable and misleading, as I expected a comfortable and safe ride (for more than 3 very long hours) with air conditioning. In addition, the entertainment system and the internet were not working either, adding to the frustration and inconvenience. This was a very unprofessional and disappointing service that did not meet the standards I expected from your company. I request a full refund for our 3 tickets and an apology for the poor service. The bus was also delayed on it's scheduled pick up times. If I do not receive a satisfactory response from you, I will consider contacting the relevant authorities to file a formal complaint. Reservation number is 5628854. Bus # 159. Driver's name is Alex. And the attendant onboard is Erin. Reservation made by Leila Azima. Note that I am writing my complaint here because I called the Hampton jitney customer support and after many tries, I could not find a way to either speak to a person or file a complaint. I did leave a voice message with my number me no one called me back. I also tried the online customer support form and that again did not work. I was asked to complete many fields, which I did, but I kept getting error messages that I did not complete some field when I actually did. I tried many and many times. You can reach me at tonisaade2009@gmail.com. read more

I've been taking the Jitney for many years. It used to be great and is now disgusting. We took it once in April and once in May - of those two round trips (4 trips) three were gross. The a/c leaked on us the full ride; the rows behind us were covered in black lawn bags, which I hadn't noticed when we sat down (so this was clearly something they knew about) The buses are filthy - truly, not cleaned. The prior passengers' garbage was left behind (half-full water bottles, etc.), and the Jitney attendant onboard was asleep. The bus was full to capacity, the air stagnant, and no air conditioning (not the trip with the leaking a/c). Delays - delays upon pick-up, total lack of estimation of time of trip (off by one hour, and on another off by 1/2 hour) Inside wall held together by tape (clear, wide packing tape) Rude staff Gets off the LIE the for stops in Queens and Farmingville (where the attendant also got off and left!) And more, but really too gross to go into. Back in the day, it was a luxurious trip. This is worse than public transportation read more

Last night,7/20/24, I boarded the Jitney, only to find there was no air conditioning. It took a staggering 90 minutes for them to finally crack open the hatch for some much-needed fresh air. As if that weren't enough, they offered goldfish as a snack, and due to the sweltering heat, I had to personally request extra water for everyone--apparently, the worker hadn't considered it. They were 25minutes late for pick up. Summers in the 90s taking the Jitney was luxury- last night was disgraceful. I was worried for the elderly and small children. Unacceptable - ill be on the LIRR. read more

Never count on being on time with the Jitney. It is always late, sometimes as much as over an hour late for pickup.

4th of July weekend Driver abandons bus in the middle of Long Island in a parking lot We waited 45 m for new driver Please review the Shitney out of business Avoid at all cost 90 minutes for the 23 miles between Greenport and Riverhead my bicycle is way faster and there was zero traffic This bus stopped in every single town then wasted 15 m at their riverhead bus depot to pick up no passengers then same story on parking lot off LIE where passengers started fighting This company delays a bus load full of people by at least an hour just to pick up a few people rather than optimize their routes by having buses on slightly different schedules having fewer stops Even in winter with little traffic what is a 2 h 15 m car ride turns Into a 3 1/2 h bus ride because of needless stops and wasted time Take the train avoid this Hampton Jitney's horrible service Please bring back the old " Sunrise " North Fork" buses which did a great job for decades Also if you look at the reviews 90 % are one star and terrible experiences and a few are five stars and obviously posted by management company People have to alert the BBB and rat out this Mo read more

6 feet rule is no enforced AT ALL Everyone is crammed on a bus together not spacing out seats or distancing read more

I wish I could give zero stars if I could. There is no social distancing on the Jitney. Every other form of transportation, such as Amtrak and LIRR, have been very accommodating towards the new COVID guidelines. I was forced to sit next to a strange man on a Jitney. These seats are not distant--they are jammed together. I was horrified of how rude the lady on the Jitney was, yelling at everyone to take their bags off the seat to make room for more passengers. Hello, lady, we are in the middle of a pandemic! Maybe have more consideration for the social distancing guidelines that the governor has? The fact that the Jitney does not prioritize the healthy and safety of its passengers says it all. They do not care about you. They just want your money. The customer service is horrible. On top of that, I was charged twice and had to ask for a refund when I couldn't figure out why I was charged an extra amount. And the lady on the phone was being rude towards me. PLEASE AVOID AT ALL COSTS. There are other and safer ways to get to the Hamptons! You should never feel uncomfortable while traveling on public transportation. Period. read more

It's going to be a cold day in Hell before I ever consider taking the Jitney again. I have been a valued customer since 2011. I purchase the value pack booklets for the Ambassador (luxury line) every season to go to Southampton. That's a lot of money. I have had 2 incidents with them that stand out to me: 1. 2014 -- someone took my bag from under the bus. They have a separate compartment for people getting off at the JFK stop. I don't understand how my bag was in that compartment. I had to wait 5 hours at one of the Jitney stops to get my back back, and then when I finally called them, no one "tracked" the issue and then told me to go home and they would put my luggage in a cab. Luckily nothing was taken, and they sent me a nice letter or apology. How sweet. 2. 2019 -- there's a guy who works for the company. He's always nasty. He should be fired. I pay $10 to bring my dog on the bus each way. I have been doing this in the same bag (which I got permission from Hampton Jitney beforehand was okay. And today they weren't going to let me on the bus. They told me that my dog (a 20 pound corgi, who doesn't bark AT ALL or bite) would need to face the windows as a precaution. I pay $140 round trip to get treated like this? I have been traveling for years and never had a problem. Next time I'll take a helicopter. You can keep your Franzia wine. read more

Got on Bus on a rainy, snowy day and immediately water started leaking on me in a heavy flow. I moved seats when we got to south hampton and we had to change buses in the rain. After about 25 - 30 minutes we were on the road again. I fell asleep to be woken up by, you guessed it, more running water from the roof of the new bus! TWO BUSES AND BOTH LEAKED WATER ON ME. So done with jitney. I told the attendant and he yelled at me that water moves. Unbelievable. I will be taking the train EVERY TIME. read more

Being a New Yorker and having a family home in South Hampton. We booked tickets for 3 of us in advance. We were told to get on the bus, we have our daughter and sat in the front 2 seats to make sure we were together, one of us with her. She is 13!!! And then were told that we couldn't sit there, the guy that works on the jitney was quite smug and rude to us and then we all had to split up on the bus because the guy next to us wouldn't allow my husband to sit with his 13 yr old daughter. I will never take the jitney. The train works just fine. The crew is rude. I couldn't even believe it. The station is old. 1:15 bus Sunday from SH to NYC. read more

Hampton Jitney - The crew that was so rude is above. The guy. - Limos Near Me - Southampton, New York

Two belligerent men who were loudly and messily eating/drinking started harassing people on the Ambassador today, saying extremely vile and offensive things towards other riders. These people made other passengers feel unsafe and a lot of customers complainied, yet they were not removed from the Jitney. The situation was not handled well at all. One extra star for the attendant being friendly, but there should be a protocol for handling drunk, aggressive passengers. This felt like a very low-class experience. I will rent my own car next time. read more

Worst service ever. I had to go to the McArthur airport, and the not so smart driver Alex didn't remember, so he skipped my stop. How smart do you need to be to remember the bus stops? read more