I have always had a positive experience at Hancock Dermatology in Greenfield. The dermatologist is thorough, efficient and kind. I have been doing my cancer screening here since 2023. I'd recommend them. read more

Brenda in scheduling could use some serious training in customer service skills. I have called more times than I can count where she rudely interrupts or tells you to call back another time because "their scheduling system is down", which has happened more times than I can count at this point and I only go to this practice twice per year if that tells you anything. In 2024, I called to schedule an appointment, and Brenda told me that NP Gore is pregnant so if I'm sick, I shouldn't come in because she wouldn't want me to get NP Gore ill. After two weeks of unknown causes, I ended up with blisters all over my body including my mouth, which led to me going to the ER. I was encouraged by my family doctor, ER doctor, and allergist to see a dermatologist urgently to help with my situation. I called Hancock Dermatology to see if I could see a doctor at the practice rather than NP Gore sooner rather than later due to the seriousness of my unknown illness with blisters all over my body. I also explained that I was done with the prescribed medication after being seen in the ER, but the blisters are continuing to get worse, and I really need to be seen urgently rather than waiting until my next appointment with the NP. Brenda stated that the next available appointment with Dr. Sanford would be at the end of May. I started crying, because I am in excruciating pain and have no idea what is going on with my skin. I explained to Brenda that I just left my allergist's office and noted that my allergist said he would be sending a letter to Hancock Dermatology to let them know that he also believes I need to be seen urgently for this matter by a dermatologist as he does not believe this is an allergy and is concerned. Brenda, in a condescending tone then stated; "you should have just asked your allergist to give you the letter rather than him sending it himself." I contacted Dawes Fretzin immediately after getting off the phone with Brenda at Hancock Dermatology. Dawes Fretzin's triage nurse indicated that I should be seen sooner rather than later and got me an urgent appointment with one of their dermatologists the next day. I'm done with Hancock Dermatology as Brenda is horrid to work with. No one should have this much trouble with a woman who simply does scheduling. read more

When I needed a local dermatologist to address a couple skin issues I looked up Hancock Dermatology and they looked like a good practice. Nearby and open. That counts for a lot these days! I was able to make an appointment to be seen in person in a short time. The nurses and the NP who treated me were very nice, friendly and professional. The NP explained everything as she went along and I was in and out in no time. I really recommend these folks for your dermatological needs in Greenfield. read more