My family and I have been patients of Family practice for over a decade. Dr. Hood has always taken…read moreexcellent care of all of us and his nurse Sharee, is second to none. The online portal makes it easy to get updates on test results, etc. without having to wait on someone to call back. Over the last year they've made great improvements to the wait times as well and I haven't waited more than 15 minutes in either waiting room and to see the Dr. I would recommend FPC to anyone looking for doctors and staff who genuinely care.

I normally go to the White Pine clinic for my wellness visits but today I went to the Newport…read moreclinic for a sick visit. I didn't have an appointment, but they worked me in quickly. The lady at the front desk was especially helpful and the attending nurse was fantastic. The care I received was very professional. It's great to have such caring, professional medical services nearby. They made a sick day much better! Thank you FPC!

I have been going to this practice for almost 4 years my last visit I was a horrible experience. I…read morehave since moved away and on a medical that can not be stopped cold turkey this has to be done gradually. I called last week for a refill just to get me to a new doctor in my current location I did not receive a call or prescription call in called back yesterday receptionist put another request in and I called again today and was told I needed to get with my new provider which I don't have yet because insurance had to be changed and goes into effect on 10/1. I do not recommend this practice to anyone ever.

I have been here a few times for myself and a few times for a significant other. Everyone in this…read moreoffice is outstanding. I've always gotten appointments in a reasonable amount of time usually within 24 hrs and been called back in a reasonable amount of time. They do not accept my new insurance but I still go there and pay out of pocket because it's ran so well and it's very affordable.

I've seen Dr Blake Melling for years. He's part of the HealthStar System in Morristown TN. The…read morestaff has always been very nice and friendly.

So I'm sure this a great place and I'm sure Dr. Sutherland is great as well; however, their…read morescheduling department is horrendous. First, I was trying to make arrangements to have Dr Sutherland be my regular provider. I contacted the office around May. I was told to fill out their initial paperwork and that they'd contact me to schedule an appointment. I turned in the documents immediately as I had wanted a July appointment. Nobody ever called me back so I called them mid-June early -July. They ignored the fact that they didn't get back to me to schedule an appointment and they said they couldn't get me in until late August early September. I made the appointment and made arrangements at my workplace so that I could go. The day before my appointment, they contacted me to tell me I'd have to reschedule. Though they had to cancel, they made no attempt to remedy the situation by working with my schedule. Also, the scheduler showed no compassion or remorse for the issue they had caused. If I rescheduled, I would have had to wait until November! That's almost 7 months from when I initially contacted the office. Needless to say, I cancelled the appointment and am seeking an office that's more personable and available.This was very disappointing especially since the reviews of this doctor seemed pretty good.

Excellent staff & Provider. I went in as the last patient of the day. The office assistant and the…read moreprovider were both kind and patient even though it was the end of the day. I really appreciated the kindness and caring nature of the staff on 5/16/2026.

I came in needing stitches. I was seen very quickly and Buddy the nurse practitioner was very…read morepleasant and upbeat. He was very efficient and walked me through the process and sewed me up in no time. I came in a stranger and left feeling like an old friend. the front desk staff was excellent and professional too. I highly recommend their services

Jennifer Eisenhower, FNP is simply amazing. She has listened to me diligently, and was unrelenting…read morein discovering what exactly was happening to me. it was complex, and multifaceted. She ensured I went to every expert for proper referrals, and then used everything to make sense out of the most confusing symptoms that ranged across muti-systems. I am forever grateful to her, and I will follow her wherever she goes! Also, Kathy Kelly is an angel and works the front, phones, and everything else possible to ensure referrals are scheduled, etc. On the days that you're worried walking in, she ensures that you are smiling and feel like family. Jennifer is the same way. I trust them so much, and have a sense of peace now with my health.

No doctors office will be perfect but these folks come close. It is easy to get seen for an…read moreappointment. The staff is accommodating. The doctors take the time to talk with you. I've never had to wait very long. It is a little bit of a drive from my house but worth it. If you take the back roads, depending on where you are coming from, it is a scenic drive with no traffic.

Great place, james Harrison was a great m.d. funny and talkative. Really felt welcoming here.read more

Dr. Higgins is the worst. Im im recovery and when he found out i use suboxone as a part of my…read morerecovery he totally started treat me like scum. Night and day difference how he treated me after learning I was on it.

I'm very happy with the care I receive from Baileyton Medical Center. The doctor and staff are very…read moreknowledgeable, caring and friendly. I never feel rushed during visits as they spend ample time interviewing and doing the exam, as well as, including me in medical decisions. There's an on site lab for blood work and they always follow up with results or concerns. I'm very impressed with the medical care I've received from this establishment.

Dr. Laura Purdom as my internal medicine has been my doctor more than 10 years and I cannot…read morerecommend her enough. Not only is she incredibly knowledgeable and intelligent, but she also shows great patience and compassion towards me during our appointments. Her attention to detail and thoroughness in her examination was excellent, making me feel confident in her abilities as a doctor. I am grateful to have found such a great healthcare provider and I highly recommend her to anyone in need of an internal medicine doctor. Thank you, Dr. Purdom, for your outstanding care and dedication to your patients.

I have been a patient of Dr. Regina Fields since 2008-2009. I think she is a very good doctor but…read morethe office staff is very unprofessional. Every year I go for a wellness visit and I plainly make my appointment for a wellness visit but yet they bill my insurance for a regular visit and charge me my co-pay. Now I have let this slide because when I talk to the billing dept they tell me there is no way they can change it for my insurance because the doctor used a specific billing code. I only go once a year for a checkup so I would rather pay the copay as to continue to argue over facts. Now this year was very different. When I made my appt I was told they have a new office and that the laboratory is not finished so my blood work would not be drawn on that day that the doctor would write me a script to have that done at the local hospital. But on the day of my visit Dr. Fields explains that I was told wrong she could have gotten blood work that morning. Well I could not because I had already had coffee and food so yes Dr. Fields did write me out something to have my blood work at a local Tennova Healthcare. Well they lost my blood work and test results and after a month I call to get it and no one could help me. I needed a refill on my thyroid meds but they kept telling me my results were not back. Instead of being helpful or trying to look my results I was told they did not have it. Long story short they did have them but it took 5 people and to finally ask for a Manager to get my results. So I let that slide too because I say to myself they have a new office, new computers, etc. But no, I got fooled again. They send me a bill in the mail a couple of weeks later saying I need to pay my copay because the credit card machine was not working that day I was in for my appt. My response is I should not have a co-pay because my visit was a wellness visit. After holding for some time the office staff told me Dr. Fields said they will not charge me for my office visit but I had to pay the copay. None of that made sense to me because my office visit is covered at 100% once a year for wellness checkups. My appointment was in Jan. 2014 and it is now almost May and I get a bill from the lab stating I owe money. After contacting my insurance company they explain the doctor did not code my visit as a wellness checkup so the customer rep with my insurance tries to contact the billing dept for Jefferson Family Physicians. Again another rude customer service rep who stated there was nothing she could do because the doctor put that code on there the day of my visit. I said you can look at my records. I am in that office once a year for a wellness. Why is it my fault your staff cannot do their job? I asked for a specific appointment and even made it my responsibility to make sure the blood work was sent to a lab that my insurance accepts. So I have did everything I needed to do to schedule and go to a appointment, get blood work done, make sure they have all required information but yet I am still stuck with 3 separate bills for one office visit that should have been covered at 100%. I am very disappointed with the customer service at this office and the attitude that it is not my problem it is yours. I am a young female who has no health problems so I can only imagine how the older people who cannot understand or are not able check up on invoices as I am because I am pretty sure they are getting overcharged. It is sad that you finally find a wonderful doctor but cannot go back because the office staff does not care to do their job or at least be helpful enough to realize or find a mistake on their behalf and fix it.