I've seen Dr Blake Melling for years. He's part of the HealthStar System in Morristown TN. The…read morestaff has always been very nice and friendly.

So I'm sure this a great place and I'm sure Dr. Sutherland is great as well; however, their…read morescheduling department is horrendous. First, I was trying to make arrangements to have Dr Sutherland be my regular provider. I contacted the office around May. I was told to fill out their initial paperwork and that they'd contact me to schedule an appointment. I turned in the documents immediately as I had wanted a July appointment. Nobody ever called me back so I called them mid-June early -July. They ignored the fact that they didn't get back to me to schedule an appointment and they said they couldn't get me in until late August early September. I made the appointment and made arrangements at my workplace so that I could go. The day before my appointment, they contacted me to tell me I'd have to reschedule. Though they had to cancel, they made no attempt to remedy the situation by working with my schedule. Also, the scheduler showed no compassion or remorse for the issue they had caused. If I rescheduled, I would have had to wait until November! That's almost 7 months from when I initially contacted the office. Needless to say, I cancelled the appointment and am seeking an office that's more personable and available.This was very disappointing especially since the reviews of this doctor seemed pretty good.

Great medical office, wonderful and warm experience from start to finish. Appreciate Staff taking…read moretime to go over the diagnosis clearly and treatment options. Was referred over by my general doctor and can see why. Highly recommended.