I went because I had a gift card, and I got the membership because the services and staff were fantastic. Now I have seen other reviews about the front desk but I had pretty great service from the front desk, every time I have gone. Always polite, attentive and helpful. I do pre check in, super easy and quick. I have had great services. I realize there is a uniform way to get your massage and facial but they also listen to your concerns and needs then tailor the service to that and personally I prefer that. The staff asks me my concerns, what areas I want to focus on and mold the service to fit what I want. I also saw a review that stated the therapist was quiet and could be friendlier...being quiet and reserved doesn't mean unfriendliness. It's not a yapping session. It's to go relax and address what you want out of your service. Personally I prefer the quiet. I had a facial by Karen and Lexi. Both different but both very good. My facial by Lexi was so good I literally fell asleep at some point and pretty sure I snored. Sorry girl. Sean was my massage therapist. He was thoughtful and listened to my focuses. I told him the areas and pressure I prefer and he did amazing! I am pretty sure I was zonked out about 30 minutes into that service too. I would say, be honest, and upfront about what you want out of your services and you will have an amazing time. I liked my services so much I got the membership. It's honestly a good deal if you can spare the expense AND TIP. The credits roll over, you get perks and add ons. Yes, things happen but I have personally had a great experience every time I have gone read more

EDIT: Changing from 1 star to 2 because the massage professionals are wonderful, but billing support was non-existent for months. It was eventually resolved to (mostly) satisfaction. read more

I was not pressured to buy membership like some mentioned. Masseuse was very quiet and can be a bit more friendly but that's ok. Massage was good. Relaxing atmosphere. Seems clean. read more

Hand & Stone Massage and Facial Spa - Suggested gratuity - Day Spas Near Me - Voorhees, New Jersey

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Was looking forward to visiting however received lackluster guest services and terrible massage - would never go back

I am rating this business as Great because I have gotten great massages and facials here. I have been a member for close to 20 years, since this location opened. Recently, I was hospitalized for something totally unrelated to a massage. The Zep Bound side effects put me in the hospital, and now the sales manager thinks I should get a physician's note to get a massage. They don't have a fax machine, so my doctor's office could not fax it. read more

My dad asked me this morning about Hand and Stone. I was surprised a review by me wasn't on here? My ex boyfriend got us a couples massage" circa 2013 - it was incredible! Forget our masseuse's name. Soft lighting, cozy decor, sumptuous scents, no talking, and Reiki music. Perfect pressure massages. I remember we went to Coriander after for a buffet Indian lunch. Ahh - many moons ago. Fast forward to present when HS just wants to rope you into memberships. My good friend had an awful time getting out of hers. I have two no catch favs. THE MASSAGE ROOM in Blackwood and the only massage place in Deptford Mall. I wont come here ever again. Buyer beware! read more

Decided to treat myself to a last-minute facial today, they put me with Natalie. I upgraded to microdermabrasion and a scalp massage with peppermint oil. OMG seriously amazing.......the entire experience. All I can say is, I have had many facials, and hands down this one was the best one ever. Super happy with the service, which was relaxing and thorough. I'll be booking with Natalie again for sure. read more

I was pretty worried going in because of the reviews but I had an amazing time. The esthetician was so nice and since it was my first facial she explained every step and also gave me some tips on how to take care of my skin better from home. The ladies at the front desk were very friendly too! I didn't feel pushed for a membership but I did get one just because of how amazing the experience was, and to save money next time I go read more

I go to the one in Marlton. First time I had a hot stone massage. I felt high I was so relaxed! Second time I had the deep tissue massage, still really worth it. But I highly recommend the hot stone massage if you are really stressed out. You won't be sorry! read more

After my facial, while checking out, the woman at the desk continued to push me to buy the membership. She kept trying to sell it and was extremely persistent, so when I declined, she became nasty and really unfriendly. This occurred throughout the rest of the transaction until I walked out the door. I will never go back to that location. My reason for giving it one star is only because of her, not the esthetician. read more

I recently went for a massage. I went to pay with a gift card and was told it expired. I said where is there a date on it? She pointed to a little note that says it expires after 1 year from date of purchase. i said it was a gift i have no idea when it was purchased. they wouldn't budge and would not accept my card. I will NEVER go to a Hand and Stone again. I have had nothing but issues with them. I gave them a second chance after they messed up my membership and put the contract in another person's name and the location was out of state. that was the first red flag. then they cancelled on me a day before my appointment. Nothing, but nothing but trouble. there are too many massage therapists out there to put up with this. read more

I'm furious. Don't ever use Hand & Stone Massage and Facial Spa in Voorhees at Eagle Plaza. I have had multiple bad experiences there. One masseuse had long pointy nails that kept stabbing me. They offered me a free massage there when the last one was terrible (woman talked the whole time and had alcohol on her breath). I had appointment to use the free massage twice and BOTH times, they canceled on ME! So now I tried to book it for tomorrow and they told me it expired. I'm furious. Will never go there again. read more

Third time went there. The masseur named Catherine was horrible. She didn't know how to massage at all, and from beginning to the end, only 40 minutes. Then she asked, how you feel now? Better? NOT AT ALL! I got charged for an hour even though I only get 40 minutes worst service ever. Then the front desk asked me whether I want leave tips? I said I don't like her service. The front desk girl even do not mention why? I assumed that they just don't care about their customers ' experience. As long as you done the massage, paid for it, that's all they care about it. I will never go back to this hand and stone any more. read more

Front desk staff not customer service focused. They rush conversation and do not take time to fully understand request. They do not own their mistakes read more

First massage ever and first time at hand and stone. I made an appointment online and saw they had the intro pricing which was really nice. My therapist was Ashley and she was fantastic. i didnt wait more than two minutes to be brought back and we started pretty much immediately. I will definitely be back to this location and with Ashley. (Being in the service industry, my advice is to be sure to tip on the original pricing not the sale price) read more

I am a fan of Hand & Stone, BUT NOT the Voorhees location. I am unfortunately backed up 12+ months of massages and they would not give me the courtesy of suspending my billing for a few months while i am away. I was SHOCKED by this. I will work to use up my massages and then look to find another location that treats its customers with the same respect that they would like to be treated. Very dismayed at the lack of accomodation, caring and understanding. read more

I decided to get a massage (between my regular massage appointments) because my body really needed it. Things have been stressful and I recently started working out again. So, I feel a lot of tightness and I came to Hand and Stone to feel better. Silly me, I read online that got stones are good for tension and I thought that I'll get an upgrade for some extra help. When I got there I requested the upgrade and waited. My masseuse was actually a few minutes late getting me, didn't start the massage until 8:10 and my "hour massage" ended at 8:58...but that's not why I was dissatisfied. She asked me if I had a hot stone massage before and I told her I'd had one once several years ago. She asked me if I knew what to expect and I said yes. I then added that I chose hot stones because I started working out recently and I felt like that may be good for me. She said ok, gave me instructions and left the room so I could undress and get ready. The massage was good...relaxing but I still felt tight afterwards. And she realized that too because after the massage when she walked me back to the room she mentioned that I am really tight I should just get a regular massage next time. She said I really need to be worked on. Huh????? So, this is the problem that I have. Why wasn't there some sort of communication/education for me BEFORE the massage was over. If I'd known that what I was requesting wasn't a good idea for me at the time I would've changed up. If it was an issue I would've let them keep the upcharge. I just truly wanted to feel better. So, here it is now 3 days later and I still feel the way I felt when I walked into Hand and Stone. I feel like coming there was just a waste of time, energy and money. And it has nothing to do with the skills of the masseuse, I think she did a good job overall. But I would've been grateful for a little bit of education. I'm so looking forward to my regular massage with Will in the Cherry Hill location next week. read more

Made an appointment and wasn't told I was supposed to let them know 24 hours prior to my appointment that I couldn't make it. Planned on going to my appointment 24 hours before and that same day of my appointment I got called into work and called and let them know that I couldn't come in. Nobody answered so I left a message. Got called 2 hours later asking where I'm at and I said I called saying I couldn't make it. Then I got charged 85$ because I didn't give them a 24 hour notice which I was never aware of because they never told me that. Will be going with any massage place but this I find it ridiculous I got charged for something I couldn't control or even know I had to do. I'm no Karen i was really looking forward to it. I just wish I had known sooner that I needed to give them a notice so I wouldn't be charged for getting called into work. Haha read more

I look forward going to hand and stone I leave feeling relaxed and less tension around my shoulder overall super satisfied Thanks Toni read more

From the second you walk in you are more relaxed. The front staff was very pleasant and helpful. Booking was very easy online. I was fortunate enough to have Alyssa who was awesome. You can tell the management has provide in their experience read more

Hand & Stone Massage and Facial Spa - Day Spas Near Me - Voorhees, New Jersey

Wendy was absolutely amazing!!! Best massage ever from her 100/10 definitely recommend her !

This place is hit or miss. The first time I was here, my facial was amazing! I just got my second facial there and I was not impressed. My first visit was so relaxing and I felt like I got my money's worth with the variety of massages and lotions that they used on me. The second time around, there was very little massage and more emphasis on using a hot towel to wipe my face, over and over. I know you have to remove the lotion from the face, but it was excessive. Also, she decided to spend several minutes rubbing my legs and ankles. I was under blankets. It was odd. I think I will try other locations before I write off this company completely. To be fair, my skin does feel good, but my skin felt better from the last visit. I'm not relaxed at all. The woman this time was not personable at all, it felt like a doctors visit. read more

DON'T GO!!!!!! will never go here or any other establishment connected to them. I went in for a facial, it was rushed and very painful. I figured it was due to the detoxification of such. Moving forward, a few days later (3) my cheeks began to breakout very bad and started to become irritated. I was in disbelief. Two weeks has past and now my nose, chin and right cheek are all inflamed. Again I WILL NEVER ATTEND ANY COMMERCIALIZE PLACE SUCH AS THIS. read more

Hand & Stone Massage and Facial Spa - I am not a person that gets breakouts and this occurred 3 days after receiving a facial from Hand and stone in Voorhees NJ - Day Spas Near Me - Voorhees, New Jersey

Had a massage with Angelica and it was just what I needed. Following 2 sketchy massages in the past month (different spas)I will avoid new places unless the review comes straight from a friend or family member. Hand and stone has yet to disappoint. I was hoping they would re offer the membership to me since I did it a few years back. After the massage today I would have jumped on it. Place is clean but the carpet in the massage room could use a shampooing. Other than that, I would definitely visit again. read more

Jennifer is absolutely amazing!! She was my massage therapist the last two times and both times were perfect!! I'll definitely be back again! read more

This review went from a 5 star to a 2 star. My first time there was great! Before the massage even started the woman asked me questions such as "What area do we want to focus on today" "Where do you carry the most stress" etc. I appreciated that. Because my first visit was so good, I went back a SECOND time...for my birthday in fact. HORRIBLE DECISION. I forget her name, but she had the driest hands ever. Not even all the body oil she was putting on her hands worked in her favor. I also told her I wanted medium/firm pressure on my back and she wasn't keeping it consistent throughout my massage. My second experience was so bad that the receptionist gave it to me complimentary because she felt bad that I had a bad experience. Since, I have found a new spa and will not be returning to this Hand & Stone. read more

I just moved to the area over the weekend, and my back was very sore. I had been a little hesitant to come here with the previous reviews. I am so glad I went anyway! I've been to a number of massage places over the years, including many with Groupon deals, etc. most of the massages were fine, but nothing to write home about. But my experience at Hand and Stone was amazing! The check-in was a little crowded, so I didn't get to fill out a form before I went back. My massage therapist was Tom, and I can't say enough good things about him! He listened to what I said about my back and the soreness I had. Then, instead of just giving me a general massage, he really focused on those problem areas. His technique was SO GOOD. I don't know what he did, but it felt amazing as he was doing it, and afterwards, my back seriously felt brand new. He was extremely thorough and asked me several questions about where I wanted him to focus. He even took the time to do various stretches on my legs and lower back, and it must have worked! Seriously do yourself a favor and check them out. If you ask for Tom, you won't be disappointed. I am not a massage expert by any means, but in my opinion, it was the best massage I've ever had. read more

I have been going to this location for a couple years now. I have always left happy and feeling great! Toni has been amazing and always makes sure I am comfortable. I used to go earlier in the day but now I plan my sessions around her schedule because of the quality massage she has provided the last 2 sessions. Clean and inviting atmosphere and friendly staff. Highly Recommend! read more

I received a gift card from my son and I decided to use it on my birthday since I never gotten a facial before. What a rejuvenating experience. Lisa my esthetician, was extremely courteous and welcoming. I made my appointment thinking I would just get the facial. The ambiance and relaxed atmosphere led to me spending more than I had anticipated yet, it was well worth it. I plan to book a monthly visit with Lisa; she is an asset to the organization and my skin is STILL glowing! read more

I am 32 And never had a massage in my Life. I recently moved and with all the stress and lifting....my body was begging. I had Caitlyn and she has made me feel like a new woman. I joined a membership and go monthly. I also work as a stylist so it's great for my body and she always focuses on my painful, tight areas! She's amazing and I am so happy to continue!!!! read more

I was at this location today. I was not impressed when I went in with the atmosphere so much. Smelled a little stale , there was no aromatherapy at all. It could use a diffuser at the reception area with a nice essential oil so when customers come in it smells good . Also no essential oils offered for the massage however , I will say that the massage I received was excellent. Thorough. She addressed all the areas I told her about and the foot massage was great and not hurried like most foot massage I have had . She paid attention to detail. I will go again. read more

The receptionists are so unprofessional, it's always so chaotic up front and my esthetician had to leave the room because the receptionist was trying to book her before she was even halfway through done with me. The receptionists should have a dress code they wear belly shirts when they shouldn't. I'm more stressed going there to get a message than I would have been in I just stayed home. And don't even try to call without being put on hold for 10 minutes. read more

I was very disappointed in my facial. It was supposed to be an hour long and it was about 40 minutes. I've had facials before and they usually massage your face and your neck. There was no massage, all she did was keep putting products on my face then using a hot towel to wipe them off. I had to fill out a questionnaire before I was taken back to the room and then when I got back to the room she asked me the same exact questions. She could have just looked at the original paper instead of wasting 10 minutes. The receptionists were very nice and the place was clean. read more

They did a good job with the facial but after the microderm I got cuts all over my face so and needed to go to doctors. I will never go back

Just went on Sunday, my friend got me a gift cert for the holidays. She scheduled the appt so we could go together. I had been before but a different location. Was greeted nicely at the door, filled out my paperwork and sat and waited. I had Christine. She was amazing and had a really nice touch. I had put down that my shoulders bother me on the regular because of repetitive motion with my job. She managed to work them out thank god. I even dozed off a little when she was working on my feet! Great job Christine will definitely be requesting you next time I come back. read more

Room was freezing and the massage therapist's hands were ice cold. Not very relaxing! They need to work on the proper ambience for a massage...warm room and warm hands make all the difference! When I was asked how my experience was and told them, the receptionist simply said sorry. Poor customer service. Don't ask if you're not willing to rectify it. read more

I came to this Hand and Stone a few years back and it was just okay. I received a giftcard for my birthday for a massage and facial so I decided to give it another try and I'M GLAD I DID!!! When I arrived the girls at the front desk were very friendly and helpful. The atmosphere was very nice and relaxing. I had my massage first and my therapist asked me questions about my problem areas and what I was looking for in a massage... which i really appreciated. It was the most relaxing yet effective massage i've had in a really long time! After that I had my facial and the esthetician was very knowledgeable about my specific skin type and how I could improve my skin regimen. My skin was glowing when I was finished! I was so pleased that i signed up for the monthly membership! DEFINITELY RECOMMEND VOORHEES HAND AND STONE! read more

The massage was good, I had no complaints about that. But the thing that I don't like is the fact that you have to have a subscription. what if I don't want to go every single month? I'm still going to get charged anyway. I think that they would probably do just as well if they just offered their services on a normal basis and you could go whenever you wanted to. There is also some weird deal with freezing your account. It just seems awfully complicated for something that's supposed to be relaxing. read more

I got an awesome massage today from Christina White! She has excellent techniques and is very intuitive as she removes the kinks and knots. She also has a soothing touch too. I highly recommend a session with her! read more

The reception Colleen, who is now said to be fired had an attitude from the moment my sister and I arrived. After me and my sisters massage we were suppose to get facials. We were NEVER informed that one of the facial specialist went home early sick. We came out after our massage for clarification from the receptionist and she immediately got defensive, lied and said she called us to inform us, neither of us received calls prior to our visit. We asked why weren't we informed when we checked in, her response was "because she didn't want to come in during our massage and tell us and she also didn't know one person would leave early sick". Her story made no sense at all because previously she said she called us prior to our appointment to tell us, yet didn't tell us when we checked in from the beginning. She proceed to yell at us and storm out. Saying how she's sick of these clients. She came out with her things saying she was going home. As my sister and I talked to the other receptionist, the receptionist Colleen, who was wrong, started screaming and yelling at both of us. She began to put her belongings down and approached me in my face yelling as if she wanted to fight simply because I stated how unprofessional this was, and how no matter what you have going on, at work things need to be kept professional. She continue to yell, the masssge therapist who did my massage and the other receptionist began to pull her and push her into the massage room door. The whole thing was very unprofessional, extremely uncalled for. I mean this is a place of business, there were other guests watching the whole thing take place at a place where people are coming to relax and relief stress, not add to it. This was no way at all to talk to anyone but especially NOT PAYING GUEST! Worst experience ever. read more