My partner and I utilized this company's services, although he's the one that wrote the review. He…read moredoesn't use yelp so I'm posting it for him here: If I could leave a response of zero I would. The absolute worst customer service I've ever dealt with in my entire life. Our freezer died so of course I called the appliance repair company to help us fix it. They sent someone over and he did some work then said we needed to order a part in order to get it fixed. Meanwhile our freezer is out of commission. Two weeks go by and no word. I call them and they say they didn't even have a report made from their technician on that freezer so they started one two weeks late. Ok let's order the part so we can get the freezer fixed. Two weeks go by again and I call them back. "Oh looks like that part didn't get ordered, sorry about that." Meanwhile our freezer is out for over a month at this point. They ordered the part, it came in a few days later, the part was installed and freezer worked again for another month before it died and ruined everything in it. At this point we would have opted to buy a new freezer although our landlord wanted us to keep working with these people and hold them to their work. I called back and same technician comes out again. He "fixes" it without telling me what was wrong or what needed to happen, charges my card that I had never consented they store on file and then it breaks again another month later ruining hundreds of dollars worth of food yet again. I've been calling them every week since this has happened to try and ask what was wrong with our freezer in the first place and if we need to just buy a new one and throw it out. Every single time they say, "we'll call you right back about this". I call again and they just tell me the exact same thing again and again with no call back. Terrible customer service, don't waste your money on them and don't give them your credit card if you choose to waste your money on them.

My Go-To for Appliance Service! Have used Advanced Appliance…read moreService for years. Always reliable, professional and honest. They show up as scheduled and are always tidy and efficient. Cannot recommend highly enough.

Gas stove repair. Company showed up early, thouroughly checked and fixed the problem.read more

From the owner: Wholesale Industrial Restaurant Equipment Sales &Repair, Reliable HVAC Installation and Repair,…read moreCommercial Refrigeration Repair, Furnace Repair.

I've been a longtime customer of Southwest Appliance (and others) and have been witness to…read morediminishing quality and service in the industry overall. It's hard to be better when everyday you compete against Best Buy, Lowes and Home all day long, everyday. However this review is about giving credit to Barrett and his staff for working with me and supporting me as a customer as I endured the delivery of not one, but two refrigerators that, out of the box, did not work. They hung in there with me, gave me a loaner, and after four trips to the house, the adventure is over and I am happy with my new refrigerator. This is exactly the kind of service, in a difficult situation, that builds customer loyalty.

Avoid at all costs. They damaged all of our cabinetry during install. Appliances have had issues…read moresince Day 1, but Southwest Appliance no longer services the appliances they sell. Worst customer service ever!

Great customer service quick friendly knew what he was doing and easy to deal with. Matt is very…read moreeasy to communicate with and knew exactly what needed to be done. I highly recommend.

Our clothes washer was making an intermittent high pitched sound. Called Matt, and he was at the…read moreapartment within an hour and a half. He quickly diagnosed the problem, had a belt in his band, and made the repairs. I will definitely call him if we have any future repairs on anything else.

I don't even have a star to give. Do not let this man come in your house. He had no showed no…read morecalled me two times for two scheduled appointments. Then persisted to tell me that I needed to remind him of his appointment. So this is what I did then he proceeded to get upset with me yell at me that he would be here on time and then hung up on me. When he showed up to my home. I asked him to please takeoff his muddy boots. He persisted to ignore me, trapped through my house into my kitchen, where I followed him and asked him a second time to please take off his boots at this time. He then started to argue with me. I went upstairs. And hid in my room until the man left. I have no idea if my dishwasher is fixed.

Joel comes to your home to inspect whatever appliance(s) are giving you problems, and figures out…read morewhat is needed to get it working again (If possible). He is old-style, very polite and hard-working, does not use a computer and has been fixing appliances (or pronouncing them dead) for decades. He is trustworthy, quick and efficient and very fairly priced. You can't find better!

Are they even in business? Never returned multiple calls. Came out once, did not fix the problem,…read morenever checked back, haven't returned calls. Just "Gone with the wind".... For their sake I hope they retired.

Service person ordered the wrong part initially, took over 7 weeks for them to actually get it…read morefixed. Ridiculous never would recommend this company.