1. A-OK Appliance Repair

    1. A-OK Appliance Repair

    0

    Durango, CO

    A-OK Appliance Repair

    5.0 (2 reviews)
    Closed Closed

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    7 months ago

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    10 months ago

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    Kyle E.

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    Ask the Community - A-OK Appliance Repair

    Southwest Appliance - Dreaming of a new washer and dryer? Southwest Appliance carries the top brands of front load, and top load laundry appliances.

    Southwest Appliance

    (26 reviews)

    $$

    I've been a longtime customer of Southwest Appliance (and others) and have been witness to…read morediminishing quality and service in the industry overall. It's hard to be better when everyday you compete against Best Buy, Lowes and Home all day long, everyday. However this review is about giving credit to Barrett and his staff for working with me and supporting me as a customer as I endured the delivery of not one, but two refrigerators that, out of the box, did not work. They hung in there with me, gave me a loaner, and after four trips to the house, the adventure is over and I am happy with my new refrigerator. This is exactly the kind of service, in a difficult situation, that builds customer loyalty.

    unpleasant experience from the start. the number of excuses this place hides behind is…read moreimpressive...its a culture from the top. Took 2 months to fully be done with the process and 4 separate visits. They tried to install a beat up floor model first, second day tried again with new parts installed on the same beat up model. Eventually ordered what i paid full price for and one more visit to replace the damaged door panel it came with. In the whole process we must have called them 10-15 times and never once received a call back...only way anything got done was if they picked up randomly and/or you go to the store again in person (which i was forced to do to get the damaged door panel ordered and scheduled. In the end, my cabinet is damaged from having a dishwasher installed and removed so many times by uncertified installers. wish i could post the pics here

    A-OK Appliance Repair - homeappliancerepair - Updated September 2026

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