I've been a longtime customer of Southwest Appliance (and others) and have been witness to…read morediminishing quality and service in the industry overall. It's hard to be better when everyday you compete against Best Buy, Lowes and Home all day long, everyday. However this review is about giving credit to Barrett and his staff for working with me and supporting me as a customer as I endured the delivery of not one, but two refrigerators that, out of the box, did not work. They hung in there with me, gave me a loaner, and after four trips to the house, the adventure is over and I am happy with my new refrigerator. This is exactly the kind of service, in a difficult situation, that builds customer loyalty.

Avoid at all costs. They damaged all of our cabinetry during install. Appliances have had issues…read moresince Day 1, but Southwest Appliance no longer services the appliances they sell. Worst customer service ever!

I go to the garden center at 9:30 am on a nice day in the spring to get garden soil and compost and…read morethe register there is closed and the gate is locked. So I go in main door and back into garden center dragging the flat heavy cart. I get about 10 bags on the cart, about 300 pounds or so and have to drag it all the way to the opposite side of the store to pay for it. Maybe when you go you'll get lucky and the garden center register and gate will be open and an employee will offer to help. I probably will shop elsewhere next time.

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.

I ordered a washer and chest freezer from Sears in Durango a month ago and haven't heard a word…read more I've tried calling and their number is no lon in service what's the deal!!!

As a follow up, we were contacted by Sears regarding our initial negative experience, they…read morescheduled an immediate delivery for replacement of the washing machine and refrigerator we purchased. We very much appreciate the customer service and standing behind the Sears standard.

Amazing: He fixed/brazed/tooled the obsolete hinge for our freezer, saving us the cost and hassle…read moreof replacing an otherwise perfect auxiliary freezer! I'm grateful and impressed!

Absolutely top notch quality service and very intelligent staff and technicians. Had a timer…read moreproblem with my washer and luckily Tim had one in stock. I would recommend them to anyone with any appliance problem. Wish I could give a six star review.

Daniel came to my rescue to unclog the drain in my Maytag washer due to washing pet bedding!!…read moreAwesome people! Thanks again!

I was wanting to purchase a Maytag pet-Pro front loading washer and matching gas dryer. Lowe's…read morecouldn't get me the dryer. I went to Maytag and was offered delivery in 7 days

Dan from Aztec. Purchased a new washer and dryer and a new…read morerefrigerator. Everyone was excellent, from purchase to delivery and installation.

We have both purchased new appliances and used their services for a range that came with our house…read more In purchasing, we came in with clear price ranges we could work with. They did a great job explaining the differences so we could make the right choice. The drop off was easy and helped us to get it ready for installation. Recently we called about our range. I left a message in the evening after hours and they called first thing the next morning. I explained the issue and asked about prices of service call versus a new range. They went over costs of each (new range at same line versus cost per time and new parts) and I ultimately chose the repair service. They booked a visit within 2 days. I was concerned the service person might dilly dally because of time but they came in, got to work and finished within an hour with time to explain issues. My old range is now back in use and I'm more aware of what I need to start squirreling away when I'm ready to purchase something new.

I called Affordable Appliance because my 20 year old Maytag dryer stopped working. I was so…read moreimpressed with the customer service person, AnneMarie, that I asked for a service call right away. She spent time on the phone with me and explained all the possible causes, costs, etc. When the serviceman, Aaron, came out he was equally informative, efficient and friendly. I thought the cost was reasonable and I am extremely happy with the repair that was made. I will call them again if I need any appliance repair. Thank you Affordable Appliance!

I would not recommend. My dryer needed the hose reattached for venting. He claimed there were…read moreother issues so I trusted his advice. I found out afterwards he way overcharged me He also looked at my microwave that had stopped working and told me to buy a new one. I had it repaired with another company in 10 minutes. There are better appliance companies that are honest and much more competent in Montrose

Very impressed with Best Appliance Service!…read more Allen, our service tech was on time, friendly, super professional, efficient and identified the problem(s) with our clothes dryer right away! He didn't waste anytime and got the job done perfectly! Yay! No more noisy squeaky-rattling sounds! Shout out to Allen and all the employees at Best Appliance Service! What else can I say, but y'all are the BEST!!!

Good service and friendly repairman. Had a fan replaced in…read moremy refrigerator, cost was reasonable and a microwave repaired that was warrantied, cost nothing.