Customer service, unique pieces, fair pricing, nice esthetics. They even have an emergency line to…read morecall when they are closed!

A nightmare from start to finish. I dropped one of my vintage watches on the ground and the crystal…read moreshattered. It's a very simple mechanical watch from overseas that I was fond of. The date window looked fine and all I could see was only the crystal had shattered. I brought it to Emblers hoping to get it fixed quickly. They don't do any watch repairs in house and told me they'd have to ship it to a watch specialist to get a quote and to get it fixed. The cost of shipping even before the quote seemed high but I said yes since I was in a rush to get it fixed. It took Embler maybe 1.5 weeks before I got a quote and another 3 months before they told me it was fixed. I was calling almost every week and a half. They claimed they left a message but never did. Looking at the watch the crystal they replaced it with was nice but the date window was completely broken. When I wound it it was off center and the number didn't line up with the window anymore. I also got the watch back with the date window on a different date than when I had dropped it off, the watch was stopped when I had given it to Embler. I called Embler and he stonewalled me and claimed the watch maker had never opened it and would never do such a thing. What more he also claimed their watch maker had been working on watches longer than "you've been alive" and he worked all day on Patek Philippes and Rolexes and there's no way he'd ever break my watch. They refused to reimburse me for the damages and only offered to refund the replaced crystal. I was livid and didn't take Embler up on the offer as I was on rotating shift work working nights and was about to change Navy duty stations shortly after. I didn't want to even go back after being disrespected and gaslit. My watch is still broken and I don't have the time right now to get it fixed anymore. Don't trust this place with your watches. I don't have experience with their jewelery but I wouldn't trust them with that either. Take your watches or jewelery repair to Summerville Jewlery Repair instead, I had a great experience with them.

Had my husband's ring resized. They sent it to NYC to match the border. And they offered me cash…read morefor a found ring

Donna was absolutely amazing in helping me to re-create an inherited ring into a beautiful bangle…read more Her patience and creativity was great and I highly recommend her to anyone who who wants to repurpose any sentimental jewelry.

Can I give more than 5 stars?! Easily one of the best experiences I've ever had at a jewelry store…read more The two girls in the store, Mia and Jenna, were amazing. I went in looking for a beaded necklace in my colors (I'm a light spring) and Jenna helped me find a handful of options that would work for me. I am a very indecisive person and Jenna guided me towards the one that looked the best with my features; she was so knowledgeable! I wanted to stack my new beaded necklace with others that I was already wearing and Jenna suggested I add an extender- 10/10 recommend because it gives you more options and you won't be stuck with just the one length. Also- Jenna helped me flip a necklace I had (unknowingly) been wearing backwards. Jenna, thank you for being the first person to actually say something and help me make it look right, I appreciate you! Hermosa has my business from here on out!

This is an adorable store. Haley is so helpful and sweet. I bought a few lovely souvenirs and got a…read morepermanent anklet. Definitely recommend stopping. There are unique gifts here.

We stopped in to get my engagement ring resized. They have a great selection of jewelry. The…read moreassociates were friendly, attentive, and helpful. They said it would probably take about two weeks to get it back. Fortunately, it was ready about 4 days later! There's a hand sanitizer station and masks by the entrance. Overall, it was a pleasant experience.

We bought my engagement ring and wedding bands here 5 years ago. They were super helpful then with…read moremy indecisiveness and never rushed me. I take my ring back a few times a year for them to deep clean it and check the prongs and overall "health" of the ring. They are always helpful and kind. I work with my hands a lot and my soldered together wedding bands broke apart. I was really upset about it, but I brought it in and they assured me it would be good as new when they fixed it. Exactly on schedule 2 weeks later they called to say the rings were ready. I also took my engagement ring to be cleaned and they sparkled like new. They've always been helpful and I think the prices are great for any budget. They also can help find loose stones and make whatever your heart desires! I definitely recommend this jewelry store for any jewelry needs!

All I want to say is "Thank you! Thank you! Thank you". My watch lost the pin that holds the band…read moreon. I took it to several other places in town and they either would not work on it or did not have the part. I sent it back to Seiko and they sent it back saying they didn't have the part. My wife brought it in and you took care of it immediately. All for under $10. She gave me this watch our first Christmas together in 1989! I only take it off to shower in all those years. It is not a big ticket item but to us it is priceless. Thank you

Place to go for you new and refurbished Rolex's. Also will repair them. Great jewelry collection…read more A must stop for those in the market. Frank G

If you want associates who will immediately look down on you, this is the place. The people working…read morehere are rude as hell and act like complete assholes. They clearly care more about making a sale than building any kind of real customer relationship. I've purchased a David Yurman piece from this location before, which makes this experience even more disappointing, but I will never go back. The judgment starts the second you walk in. I get that this is supposed to be a "high-end" store for Mount P., but that doesn't give them a pass to treat people like trash. The only thing I received was straight up condescension, and no meaningful service. If I could give zero stars, I would. They seriously need a reality check. Really wanted a John Hardy piece, but the attitude was such a turnoff.

This is for Reeds e-commerce (not this store in particular) but I have no idea how to review the…read morewebsite on Yelp. I paid for a wedding band via Reeds.com and never received my package (it went missing from my mail room). We notified Reeds immediately and opened a claim with UPS. Reeds customer service has not been helpful at all, and are 100% mishandling the case. I tried to call the customer service line to speak to someone else about it and they weren't able to help me. Just FYI, you've lost a large of customers because of this case (our family, my friends, and co-workers that I've shared our incident with). Lifetime of orders from all these people will be a much bigger loss to Reeds than the $750 ring Reeds refuses to replace or refund us for.

The best jewelry store in all of Charleston. Friendly and very knowledgeable associates and a wide…read morerange of jewelry designers Love the new store Angela Inscoe

Never received the quote for the rings we selected at our appointment. It's been over a month :(read more

I had been calling all over Charleston to find someone to change the battery and adjust the links…read morein my Movado watch. Skatell's was a NO. Zales came up on the Movado website, but they told me they would have to mail it away for me for $78. I call Croghan's who does not service watches, but they recommended JOINT VENTURE ESTATE JEWELERS. I went straight over to Joint Veture and I was in and out of there in 8 minutes flat with a new battery and a perfectly fitting watch for $32. They are even resizing my engagement ring for me. So quick, friendly and affordable. I am super impressed by this business!

Quickly replaced the clasp of my chain within 5 days. Little more than I expected to pay but a 14…read morekt clasp isn't cheap. People were very professional and polite.