Very professional and personable could not have asked for a better experience. Good communication by the office and the movers to let us know each step of the move. Jay and his guys could have not been more helpful during the actual move. Great guys. read more

Will consider editing this once move is hopefully completed tomorrow. I will be using a different moving company to get my stuff out of their storage unit. There is no self storage option by the way which Yelp seems not to know. 1. They accidentally double booked me. Innocent enough. Somehow it got lost in transit(??) that they were packing as well as moving. 2. I've moved multiple times with my same set of furniture and items and these were the slowest movers I've had by far. 3. They want to charge me $265 to "transport" my items from their warehouse in West Haven... onto the loading dock of their warehouse in West Haven. So basically $265 to be able to get my things back and have nothing to do with them ever again. read more

***If the company returns my missing items to me, I am happy to change this review*** This is the worst experience with a company that I've had in my life. I haven't written a negative review before, but I want to warn other consumers against using this company's service. I hired Hands on Moving for partial packing, moving, and storage services. They "lost" my most expensive valuables, including large items such as a flat panel TV, computer, and printer that are not easy to "lose." Overall, they "lost" several dozen of my items, totaling more than $3000 in value. On top of that, many of my furniture items were delivered damaged, and several of my glass and ceramic items had shattered. I understand that sometimes belongings are damaged during a move, but I cannot understand how so many expensive items can be "lost." Do not hire this company. Read the other reviews. Individuals working for this company are stealing valuable items while they're in storage, and the company is hiding behind its 60 cents/pound insurance policy. Once I realized that my belongings were missing, I had to call and email the company many times before they responded to me to confirm that someone was looking for my belongings. They promised me that my items were "not gone forever." One week later, they told me that all of these items had been lost, and all they could do to compensate was offer me $92. It is painful to leave behind 3 years in a city that I loved with this awful experience. Save your money and your sanity, and don't hire this company. I deeply regret doing so. read more

Very disappointed with this moving company. They were nice during the move and delivery but afterwards, we found large missing items and lots of broken dishes and glassware that they packed and we paid for. And the things I personally packed were not! I filled a claim at the beginning of this year(2025) and it's November...no response to my claim after they told me they will look into it ASAP. Then I find out they are now out of business. Has anyone tried to take them to small claims? read more

Awful experience just like many others here - severely damaged/missing/dirtied and destroyed items, thousands of dollars lost, they did the most horrible job you can imagine - picture a nightmare move and you got it right here. Most things weren't protected/shrink wrapped properly I am writing a review here just to make sure no one else falls into the hands of these people unless they want all their stuff damaged and nothing reimbursed. You have to wonder how they are in business at all. No customer service afterwards either. They lead you on but nothing happens. Some people say they're not even a real company. I guess we were the idiots to hire without checking reviews first. I don't know how they sleep at night. Why wouldn't you want to do a good job if you want a successful business? read more

If I could give ZERO stars I would, but unfortunately that is not an option. AVOID this moving company at all costs. I asked several times for a TV box, didn't bring one, then they tried saying I didn't ask for one even though it was documented. This resulted in them breaking our nearly $3k TV (1 year old) and won't do anything about it. They put a $2k ivory fabric bed frame into a filthy moving truck without wrapping it - turned black, and they damaged our new wooden dresser as well as it wasn't wrapped properly either, pieces of wood were chipped off. This was back in November and they haven't responded to any emails since December, they said the TV breaking was essentially my fault because I didn't watch the movers every single second they were there. All of this furniture was only one year old that we invested in to have for years to come and it was handled with such little care. Spoke to the business owner on the phone, he assured me he'd take care of my claim. Complete radio silence since, he's been cc'd on all emails and not a single reply. Avoid this company if you want to keep your furniture in tact. Not only are the movers terrible and careless but to run a business with zero customer service addressing claims and broken furniture is completely unacceptable. read more

The crew was personable and worked at a reasonable pace. However many pieces of furniture were gouged, scratched, or the fabric was torn. Worse, something of value to me went missing during the move. I thought the company was a professional mover, but they don't provide that level of service or expertise. I wouldn't recommend hiring them. High price, crummy service. read more

I thought they were good movers but discovered I was wrong the other day. When getting my things out of storage the amount of damage I discovered was staggering. read more

Moved me out of state so they picked up one day and delivered the next day. Booking was very easy - could do it all online and via email though when I did call I was able to speak to a human. They were on time. The price was very reasonable ESPECIALLY compared to the non local Companies that my job recommended that would have taken days to deliver my stuff. The guys worked hard and none of my stuff was broken or lost. They strapped my pictures and fragile Boxes in the truck and shrink wrapped my furniture. read more

Do NOT let Hands on Moving and Storage get their hands on anything you value in your home! They moved my daughter's entire home from CT to Florida. I was by her side throughout. Almost every piece of furniture was damaged, including custom sofas and beds. The upholstery was literally sliced and torn on several pieces. Nothing was properly wrapped. One lacquer piece was set on its side, unprotected, on a gravel drive. After extensive documentation their in-house claims department, who we were not allowed to speak with no matter how many times we tried, told her that her claim would not be covered! Fortunately we pursued this with the actual insurer and had our claim paid - in excess of $10,000! Again, NEVER let them get their hands on anything you value. read more

They did a great job, that was not easy at a fair price. They were on time and courteous. what tought would be an all day job, they finished in less than 3 hours, would highly recommend Hands On Moving. read more

I will give a better star, if they ever refund my 900.00..A red flag should have gone up, when they asked for a 900 deposit..Aprof. moving company does not take this kind of money up front... My movers from CT, never took a dime, until they delivered everything. They did not,Ike my bad review, and said if I re wripote it, they would send a cashiers check? when and if I do receive the refund, then I will give them a better review,,They had four months cancellation notice, and it was due ypto a serious illness..any good compantpy, would honor this, and return the refund..Am still waiting, so we shall see..Should not take four months for a refund.. Am very disappointed, as this is a huge sum of money, to wait this long.....As of now, I would not use them ever.. let's see what happens.. read more

Overall, I'd say my Hands On Moving experience was good. Their prices were competitive, and I think the team of four who came the day of our move worked very hard and speedily, including taking on some heavier furniture. The estimation of time was spot-on. However, there was some parts of the experience and outcome that were not optimal. I was surprised that none of our furniture was wrapped, even though when I put down money for the deposit and asked about wrapping furniture, they said the team would wrap furniture. Consequently, some of my wooden furniture has some new scratches in them, and I know they were not there before. Also, one of our door frames in our new apartment has noticable scratches; most of them can be painted over, but as a renter, this is not a great feeling getting into a new apartment. A lamp was broken as well, but the team leader immediately made note of it and docked $20 from the bill. Lastly, it was occasionally very tough to get information over the phone beforehand. Even though there's a receptionist of sorts, she couldn't answer my question about payment methods accepted, and I had to wait for a call (that I never received). I'm also still a little confused about the quote I received with the number of people. There wasn't much information about the inventory gathering process, which clearly impacted the quote. That said, Hands On has a very elaborate, comprehensive website, and I appreciated the ability to take care of so much or the website. If you are looking use Hands-On, check out the "coupons available" feature on the quote page. I ended up saving 65 bucks. read more

Hands On Moving And Storage - It's on! - Movers Near Me - New Haven, Connecticut

The 3 movers were competent and careful. However they had no supplies with them. No tape no shrink wrap they had dollies but nothing else. Just 3 guys in a car. They did a good job wrapping the pieces with the blankets and tape we provided. They moved the items into a pod for a cross country move. Have not opened the pod in the destination location yet as it is in route. I will comment again when we unpack the pod at it's final destination. Hope everything survived. read more

I am leaving 1 but 0 stars is what they deserve. So the movers showed up to my house high and smelling like marijuana. The movers broke the legs on my couch and threw them out, damage my headboard and both dressers, left behind a tote with all my pots. It took 4 months for me to receive compensation which was $76. I will never hire them again the young lady in the claims department is unprofessional and does not do her job the office manager even said it. I will not recommend customer service is horrible when your belongings are damaged but will call repeatedly to confirm your moving date. read more

Hands On Moving just completed a local move (within New Haven) for us. The movers were on time, polite and professional. Everything was well wrapped and nothing was damaged. The price was reasonable and well within the estimate that was provided to us. Highly recommended. read more

I had an good experience with hands on moving. The two movers came on time and packed the entire truck really fast. None of my furniture had any damages. A few scratches here and there but that is to be expected when moving. I called about 8 other moving companies for quotes and hands on moving was able to give me the lowest price. It was overall a great experience and took a lot of the stress away from moving. read more

Just finished my move using three guys from Hands On Moving and I was really happy with the service and care they provided. Also - they were quick but not so quick that anything broke. Very happy experience! read more

Hands on was contracted through housing authority of NH and during that move my newborn daughters brand new crib was snapped in half and many other of my personal properties was stolen/damaged and now they have the nerve to say when I explained who the movers were they tried saying they only hire black workers so it couldn't have been them. I'll be seeing them in court and we'll see them pay for all my property their not so black workers damaged and stole!!! read more

Very upsetting and disappointing experience. This was an entire home move. Walls, doors, wood floors damaged throughout the day in each house - The estimator quoted us an added fee for 2 large objects - the correct moving device was not brought on moving day - both items were damaged. Mattresses moved without any covering and delivered dirty! MANY pieces of wood and leather furniture not protected correctly resulting in damage on legs & corners. One leather couch was dropped on the lawn and placed in living room with damaged corner and dirt stuck underneath it with dirt left all over the floor! Very rough handling - items were being moved by one person when there should have been two. Terrible experience. read more

Partially packed, stored for a month and moved from New Haven to Middletown. It has been a year and a half and we are still looking for things that should have been moved here. read more

This company treated me and my home's contents with care and attention. I looked at 5 moving companies before choosing one. They were the ONLY one to come out and assess the scope of the job before sharing their quote. The team showed up at the time they committed to be at my home, they worked hard without trying to extend the time it took to drive up the hours they would be paid, and were friendly throughout the job. It is back-breaking work, but they did not show any fatigue or attempt to take shortcuts with handling the many boxes, furniture, and possessions. I am impressed with them and while I hope to not have to move again any time soon - I gladly endorse them and would use them again should the need arise. read more

Don't even bother Find a better company that actually cares for their customers This was my first time working with a moving company and probably my last read more

Used Hands On Moving for my latest move. They were very accommodating with my schedule.  Their polite and friendly crew showed up on time.  They completed the task timely and were so careful with the items and my home to not damage either.  Had something break during the move (my fault for not packaging it better) and the team was quick to let me know and offer various solutions. I would recommend them and will use them again for my next move. read more

Given the COVID situation, I was not in New Haven and had to remotely move out my studio apartment into a new apartment. As such, I really appreciated Hands On Moving's flexibility and patience with this move. However, my housemates at my new apartment told me that the movers were not wearing masks, even when my housemates asked them to wear a mask. I know that everything going on with the pandemic makes the move more difficult but it would be more reassuring if the movers could wear masks, especially if other people besides the movers are present! read more

This was my first time using a moving company for a move and everything went smoother than I ever could have imagined. The crew arrived on time and got straight to it. They were rather swift with safely loading my belongings onto the truck, as well as transporting and unloading. All of my belongings were moved carefully and anything that they disassembled, they put right back together for me at the new location. To top it all off, their junk removal is elite and for a great price. I will be using Hands On Moving and Storage for all of my moving needs moving forward (no pun intended). read more

Hands on Moving made my move stress free, fast and easy. Between the booking process and two movers they sent over, I couldn't be happier. Xzavier and his crew are professional, kind and responsible. Highly recommend! read more

Hands On Moving And Storage - Movers Near Me - New Haven, Connecticut

Hands On Moving did a very good job with my move from East Haven, CT to Long Island City, NY. The guys were both professional and friendly. The value for this move cannot be beat- they are the lowest prices around while still providing high quality service. My only suggestion is for the company to improve its communication- whenever I would call, I could never speak to a live person, I would always have to leave a message. However, they do respond via e-mail as well, which helps. All in all, thanks for a great move! I would use them again. read more

I would highly recommend Hands On Moving. I called and secured my move about a month in advance. Working with Angelique from the office put my mind at ease as we went through the list of furniture I wanted moved and confirmed with pictures. My move was local, but still (in my view) a hard move because I had REALLY heavy antique furniture that had to go up three flights of stairs. I also had heavy boxes full of books. Starting from my original destination, the movers were on time and extremely professional. I had requested a team of three, who seemed to work together to make sure nothing was broken or mishandled. The furniture, including my double pillow top mattress, was wrapped very well and loaded on the truck. The team worked fast. I was given an estimate time of six hours and they finished in five. I am grateful for the team I had with Hands On Moving and would want to use them again (but hoping not to move again anytime soon!) They were worth every penny!! read more

I'm 8 months pregnant and recently bought a house. The team of Hands on Moving were phenomenal! They made the move from my apt to my new house easy and seamless. They were on time, professional and courteous. Thank you for helping to lessen the stress for this Momma! read more

Hands On Moving And Storage - Movers Near Me - New Haven, Connecticut

Hands on Moving was very professional and has incredible customer service. The movers arrived on time and were very courteous. They worked hard and had really positive attitudes. They did everything we asked them to do. We had them pack two PODS for our Cross Country move. They fit everything in and finished in record time. We had a fair amount of custom pieces and antiques, some pieces they wrapped but others I had to tell them to. They could have wrapped some of the corners better but all and all everything was ok. When you're moving it's a stressful time these guys were so joyful and made moving less stressful. read more

Hands On Moving And Storage - These guys worked so hard and had such positive attitudes! Thank you! Thank you! - Movers Near Me - New Haven, Connecticut

Hands-on Moving moved me into an assisted living. After 5 months I was able to move back to my house. Thanks, Guys. Kind, helpful, and careful with my furniture. read more

These guys were a lifesaver the day we moved! A very professional team of 2 men came to unload a truck full of furniture for my mother's move to West Hartford. They were polite and very careful with everything. I would recommend Hands On Moving if you're looking for a reasonable price, professionalism, flexibility. They were able to stay an extra hour that we didn't anticipate when booking. read more

These movers were great. Randall, Sylvester, and Isaiah were all punctual, efficient, polite, and professional. There was a slight problem with the move - one piece of furniture got left behind - but when I called the office, Xavier was extremely helpful and arranged to have it brought to me the next day. They really helped make the move as painless as possible. read more

I highly recommend Hands On Moving. From the beginning at the initial quote stage all the way through our move, their professionalism and expertise was evident. During the initial quote phase, they were precise on the size truck I would need and the amount of time required to move my 4 Bedroom home. During the move, Randall, Sylvester and Team were on time, very courteous, and worked extremely hard to ensure the move went smoothly. I would absolutely use them again. read more

I'm submitting this review as an addendum to my original review submitted in late August/early September of this year. Although my issues were mainly related to my dealings with the office staff (I had an out-of-state move and some of my furnishings were lost), the owner contacted me to review my issues. Truthfully, the movers were professional and efficient as stated in my original review. The stumbling blocks were my experiences with trying to secure a move date and resolving my lost items. We discussed how everything could/should have been handled and agreed that a $200 refund would be satisfactory to cover my losses and general good faith. I received a check for $100 last week. I think Hands On Moving would be adequate for local moves. read more

Helping Hands came as a referral from my realtor who said he "wouldn't trust my belongings with anyone else" and after using them, neither would I. Staff was quick and polite. Packing and unpacking was professional and safe. Zero damage to the walls/floors on move out and move in. Truly can't believe how seamless Xzavier and his team made this experience... Highly recommend. Thank you!! read more

i admit i'm a picky, girl and pretty darn OCD so i gotta say -- if you want it done with skill and care and no nonsense? Yep: THESE guys. Hands-On is theeeee BOMB !!!!!!!!! read more

Hands On Moving And Storage - these guys are the BOMB!! - Movers Near Me - New Haven, Connecticut

I used Hands On Moving when I moved from my one bedroom apartment into my new home. Xzavier and his team are professions, punctual, and take every possible precaution to avoid damaging your furniture. His team are also experts in playing tetris with your furniture to maximize the amount of space available inside the uhaul. They were able to move one apartment into my house in less than two hours, includiung drive time. I highly recommend Hands on Moving for all your moving needs! read more

The company and the movers were fantastic! Honestly would recommend highly. I worked with Devon and Deshawn and they were really nice guys. They didn't have the furniture plastic wrap so they were even more careful than one would expect. Absolutely no complaints! I plan to use Hands on Moving in the future. read more