I was looking for a new car wash spot that does mats/vacuums/and dash. I read the yelp reviews but per a post in a local Facebook group this is the only place that vacuums/mats etc. My old place was $18 and your car came out looking great! I paid $28 to open my side door and see a dirty mat. The guy was still standing there...I said you guys don't do mat?? He said that's extra. Then I got in my car an immediately saw the cup holder. This place is a rip off. Update- my aunt who had an ok experience and would have returned there just got a pretty shocking text from the owner. Extremely unprofessional, I can see why the turnover is high. She will never go back. read more

Hands On Premuim Car Wash - They don't do mats with the $28 ultimate car wash - Car Wash Near Me - Saint John, Indiana

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Very inconsistent hours. You can't even find the hours posted anywhere. And then every time you call there's no answer and if you drive there, it doesn't matter they're usually not even open. read more

This place is a joke. They are all about selling car wash booklets or packages and they are closed more then open. There hours are 9am-2pm then when you get there at 9am they change their start time to 10am or down for equipment failure or short on help. This place must be a front for a money laundering operation. Do yourself a favor and don't waste your money. read more

The worst car wash I've ever received. Literally took my truck in for a hands on carry wash and received what looks to be of a car wash done by a child. Paid $28 and even tipped for a below pathetic car wash. What a waste of my time and money. Half ass job won't be returning. Use the $28 to hire better staff. read more

Hands On Premuim Car Wash - The bottom of my truck and all I did was come home and park in my driveway - Car Wash Near Me - Saint John, Indiana

Whenever I call to schedule a detail, I get told to call back. They refuse to put me on a schedule even weeks in advance. Today the Aunt of the owners told me she cannot squeeze me in because of some winter deal they are offering that has made them very busy. I told her I am not interested in being squeezed in and I just want to be put on their books at some point because I have a large gift card I've been trying to use and each time she tells me to call back, I do and get told to call back again. If they cannot provide the services, I said I wanted my money back. Told all sales final.I then said you refuse to provide the services I have paid for and she hung up on me. I am now going into the store to talk to her face to face. At this point I wouldn't even trust them to work on my car with how unprofessional that woman has been. read more

Never open, bought a car wash book and cannot use it they need to sell the place to someone who will run a business the right way

Horrible customer service. I have attempted to go to this carwash numerous times and every time they are closed. I found out they close at 2:00. Due to unknown lane closures, I made it there today at 1:45, just to be told that they closed 10 minutes ago. I was so mad!! I said to the guy "I thought you were open till 2?" He said "no we decided to close early today." Unfortunately, the one time my husband was able to get any service there, he bought a coupon package. Now I have 5 carwashes to use at a place that is never open. read more

This place is hardly ever open! Their website says M-Thur 9:00-5:00 I called on a Tues and she said they are only open until 4:00 and then she said 3:00! I've been past here SEVERAL times when they are supposed to be open and they are CLOSED Sunny day, closed car wash. I've purchased coupons from them that I've been trying to get rid of for several months. Once these are used up- going somewhere else that's sure to be OPEN read more

Took an hour & spent $30 for a half ass job and terrible customer service. Have had better car washes at easy clean down the road for $5

This is a great place to have your vehicle washed and/or detailed. I have been going here for several years and very glad I found this place. They are unique in it is a hand wash method of cleaning the vehicle. No machines that rotate and leave swirls in the paint. I purchased a new high-end Suburban in 2016 that has only been cleaned at this car wash place. The paint job looks like the day it came out of the showroom new! I also ended up purchasing their 52 pass card which meaningfully discounts each visit. You do pay in advance for the card, but if you can afford it, it is well worth the investment. All the staff are professional, have always done a good job, and have always made it right the very few times something isn't as I expect it to be. read more

Hands On Premuim Car Wash - Signage at the entrance to the establishment. - Car Wash Near Me - Saint John, Indiana

Have gone there for years but when my prepaid tickets are gone I'll never go back again! Advertised hours say 9: AM to 5:PM o Friday. I've driven over there several times on a Friday to get my wife's or my car washed for the weekend, gotten there at 2:35 or 2:45 and they were closed! I spoke with the owner about it and he was very rude. He said that they closed early because they've been working since 9 AM. 5 1/2 hours. I said you need to hire more help or change your hours on your ad. It's not my problem that you don't have enough help I am the customer. He proceeded to swear at me and was very rude. I had I told him that I have three ticket books for car washes, and then I've been coming there for years and then if he would buy my ticket books back, I would never come back again. His response was,"we don't give refunds "! read more

Owner needs to clean house. Lazy kids. Horrible job. Didn't touch the dash or inside windshield. Seriously so bad. And kid couldn't move any slower read more

The past couple of years I've purchased books of multiple car washes from this establishment due to the advertised savings. Up until recently, I've never had any problems or complaints. The workers are young kids and see a lot of them hustling. It's never been a perfect job. A couple of time they've even sucked the floor mat attachments in their vacuum system and I've never complained. On September 2nd, I took my truck to get the ultimate full service using one of my prepaid coupons from the book I purchased. I left in a hurry because I had a zoom call. Approximately 45 minutes after I left I called Hands On Premium Car Wash (8445 Wicker Ave in St. John) to let them know about my disappointment with my car wash. Much to my dismay, some lady who answered the phone was very abrasive and didn't want to even hear my complaint! Her response was that I should have checked my car before I left! When I expressed that this was unacceptable..... she basically hung up! A person like that should NOT be in customer service. Anyway, I probability won't use the 5 coupons I have left. I like to support locally owned businesses. With the phone interaction and bad attitude, I refuse to patronize or recommend this establishment!!!! read more

TERRIBLE customer service! I tried to get my car in for an interior detail, had the date set, once i told them it was with a gift card, all of a sudden they couldn't get me in until next month. Tried to schedule for the following month, I was told I would have to call back at the end of this month to do that. read more

I'm really disappointed in this place. A few years ago it was great! I bought people coupon books as gifts and definitely talked it up. But the last year or so it has gone completely downhill. Everyone is pleasant enough, but the quality of the work is just not what it used to be. I've been going back, hoping they change my mind, but it's just always mediocre. Today I got there at 3:23. Online it says they close at 4:00, and I was told they were closed already. I drove 20 minutes to get here. Unfortunately, I think that was the last straw. I'm going to find a new place to get my car washed. read more

I've been there a couple times...well the last time I was there they locked my keys in the car and try to say that there was something wrong with my locking mechanism but there wasn't ..still to this day there's nothing wrong with it....one of the guys accidentally pressed the lock button with the door closed but it wasn't latched closed and he closed it with keys still inside... I watched it as it happened and tried to tell the manager(owner) there what happened.. well he wasn't trying to hear anything I was telling him and kept saying that he wasn't going to pay for a locksmith to come out and to go somewhere else to get car washed..he was very unprofessional and rude...one of the guys there apologized for his behavior and was able to unlock our door with minimal damage... NEVER AGAIN! read more

Their hours of operation are very unreliable. Car wash is excellent if you can catch them. After driving over a half an hour to get to this location, it closed 20 minutes early. I asked to speak to the manager who told me that he did not have to explain anything to me! If I didn't like it,I Take my business elsewhere. He said there was a mechanical, but he didn't have to explain it to me. Nasty, disrespectful attitude! Had I not paid in advance for several car washes I would most definitely be taking my business elsewhere! read more

A bunch of dirt spots left on the car. The car is black and it was very sunny out. Very easy to notice. The drying towels left lint all over the car as well. Do not waste your money. read more

Ultimate package was complete waste of money. Door jambs were filthy, shoddy vacuum job, 2 tires were not even touched, obvious streaks on outside. Had to clean it myself when I got home. Tried to call but no answer. My dad loves this place and recommended it but I will never give them my money again. read more

Update- went back. You know how people always say- maybe they were just having a bad day. Service could be better. K- well, sure. The guy at the counter was nice enough. Even talked me into a coupon book for more car washes (I am working in the neighborhood directly behind for the foreseeable future). Sat down, read my book- got called when they were done. I went outside, and I sh!$ you not- scratches on my hood. Like whomever dried it had rocks or hard material on their towel and they just went to town on my hood! When I went in to talk to the counter guy, he was no longer nice enough. Of course it couldn't have been his worker- they only dry with clean fresh out of the dryer towels.... so. Car was clean. Scratched, but clean. And I gave my coupon book away. read more

I went there at 3:30 today and it was already closed. But i heard it closed at 4. Every disappointed. I bought the book for several washes. The last time I went there was a line around the building. They do a good job. But why were they closed so early today? read more

Caveat: this review relates ONLY to this business' detailing service. I scheduled an appointment for detailing at 8 a.m. and was the first car in the place this morning. At the time of scheduling the appointment, I was told the process for a full $129.95 detail would take 4 to 5 hours. I returned to the car wash at 12:30 p.m. Sitting and waiting in a comfortable chair, watching a baseball game on the HDTV, I noticed that the "Eddie's Kitchen" was not staffed, so I could not get a coffee. Then I noticed a thick layer of dust on the side tables in the waiting area, and started to worry. At 1:30 I went looking around for someone to talk to about when my car would be finished. I went back to the detailing area and saw my car with all the doors open, hood and trunk popped, no one working on it, no one in the detailing area at all. On the car wash side, which had a steady stream of customers while I had waited an hour, it was fully staffed. I can only presume that these guys were only working on my detail job in between car washes! Because one of the guys on the car wash side I spoke to said he had spent an hour cleaning my engine compartment earlier in the day. Then he backpedaled and said a detail job takes "at least" 4 to 5 hours, and my car would be done in an hour, at least. It was 3:10 when one of the guys, another one, came up and said to come back, all he had left to do we're the floor mats. I looked over the car and found the rear end of the car still covered with wax, unbuffed. My wheel covers had dirt I could scrape off with my fingernail. My engine, which was much cleaner, still had grime on it that I could push around with my finger. The tops of my side windows had a dirt line on them. The door seals were dry and dirty, untouched through the whole 7 hours they were "working" on "detailing" my car. There was wet grime on the front seat hinge covers. The rear window deck was still covered with dust and debris. I popped the gas door, and that was the first time anyone had popped it all day -- it was untouched, dirty as it was when I drove in. I could go on, but do I need to at this point? There is a reason it is called "detailing" -- it is more than a wash, it is cleaning with attention to detail. Hands On Car Wash did NOT pay attention to the details. The car was in need of a good cleaning, and I did receive a cleaner car. But I paid $140 for an incomplete, inattentive job that was done inbetween other people's $10 car washes. Go ahead and try the car wash. Don't buy into the image projected by the nice building. The restaurant is inoperative, unattended. And the detailing service missed more than the details. Learn from my expensive lesson and give this place a pass. read more

I agree with most of these other reviews. When the place first opened they did a good job. They had workers who actually cared about the job they were doing. I noticed they didn't even wear clothing with metal on it to avoid scratching cars! How awesome is that!? Now they rush people through and don't even give you the option to purchase anything other than the ultimate wash. The workers wear whatever they want and the wash is horrible. The place is run by two brothers...one who seems to handle the operations and another who handles the front desk. The brother at the front desk should not be allowed to deal with customers...ever. He's rude and dismissive even when I try to give helpful suggestions. I asked him why his workers were wearing jeans and he gave this look like I was an alien and said it's hard to keep them from quitting so he lets them do whatever. Wow...solid business plan. Maybe they should actually incentivize their employees to care about the end product and customer. You can't expect employees to work their butts off for minimum wage and stick around for more than 6 months. The NWI Times should run another story about how terrible this place has become. read more

Had my Ford F160 pearl white pickup truck Detailed. WOW what a great job, over and beyond, I had it done B4 but don't remember it looking this great, looks new!! My husband & I have been coming here for years, & we live in Chicago, worth the travel. Best place around. read more

Very very unhappy. I will never go here again! I brought my Jeep in for a full service wash for $ 23.00. Came out horrible the first time. I complained and had them do it over again. Came out horrible the second time also! It was not wiped down, the inside was not wiped down. I did not want it done again, so I drove home and redid it myself and had to completely clean the inside because they did not! This is what I paid $ 23.00 for?? I went on their website to send in a complaint and there is nowhere to send them an email. read more

If you're thinking of getting your car washed here, keep driving on and find a new place. They falsely advertise the times they're open. Sign says 9-5 daily but most days they're closed by 3 PM. Manager attitude is very poor and the end result of a $26 car wash is streaks on the outside, dirt on the door jambs and carpet not fully cleaned. DO NOT WASTE YOUR TIME. read more

It's just ok. I paid $23.00 for the full service ultimate car wash. When they pulled mine in they skipped cleaning the wheels and tires. When I asked the manager about it he rolled his eyes at me and said, "we are very busy ya know". So the kid outside basically wiped the dirt off my wheels and then proceeded to put tire dressing over the dirty tires. I'm not at all impressed with this place. They don't care at all about doing a good job on your car, just crank through as many as you can at $23 a car seems to be the goal. Thank goodness there are other car wash places in the area to go to! read more

I am really surprised by all the bad reviews on here about this place. My husband and I both take our cars here and always get a great car wash and great service. We have also had a couple of our cars detailed here before selling them and have been amazed at how spotless they get them. Even the people who came to look at the cars commented on how they looked brand new, even under the hood. Detailing is not cheap but we think it's been worth every penny. Sometimes it is difficult to find someone inside but I have never had to wait longer than a few minutes for someone to come in and since it takes longer than that to wash my car I've never really felt like it mattered. If they are super busy then of course you do have to wait longer for them to finish your car but I have never waited 45 minutes so I'm not sure what happened in that situation. I would not hesitate to recommend this place to friends and family, unfortunately I don't have either that really live very close to here but I would recommend others to try them. Yes, you can find cheaper car washes but you get what you pay for! read more

Hi I had my 2020 Jeep Renegade color black washed at your place of business today and when I got home I found salt left over where my licence plate is and I brought it to get it all cleaned off not to happy .I hope next time the person cleaning my car does a better job . read more

Took my truck in for a quick detail wash. Price seemed fair for $26 was told they would do inside and outside of vehicle. Got to the counter price jumped up $28 for taxes, okay cool whatever! Get to my vehicle. Tires still dirty, handles still dirty, finger prints still on touch screen, and floor mats still very dirty!! I Asked employee called me when finished about floor mats and he said there clean!! All they did was vacuum the damn floor mat without even removing them and just vacuumed the interior of car around floor mats in the back. Worst car wash in the whole Dyer/ St. John area. DO NOT GO HERE!!!!! read more

1st. I have always liked this place, BEFORE Today I have gotten good service and a good wash. BUT, TODAY When I got in my car I noticed that my radio had been turned on. I DID NOT have it turned on when I left my vehicle, I also noticed it was on a completely different station than I ever have it on. After I pulled away I tried to make a phone call and my phone was not paired to my car. I was a little shocked so I tried again and my phone was not paired to my car. All of my preset radio stations are completely gone and my phone will not pair to my car it is completely gone. I call and speak with the woman who answered the phone she said impossible employees are told they are never to touch anyone's radio and or anything else inside the car I said while this happened she told me no way it did not I went back to speak with the owner he also told me this could never happen this would never happen and acted like I was an absolute dumb stupid woman. He said he remembers pulling my car in and that my radio station was off I said exactly so why was it on when I got in my car he said that wasn't possible and that I was an idiot. So needless to say this stupid idiot woman will never return. read more

Just a horrible job when they vacumed the car there was still debris left over they missed a huge section of road dust down the side of my car. When I went to the owner he was having a personal conversation with somebody else and I stood there for about 10 minutes before he even asked if he could help me. after i got home i noticed scratches so i called to talk to the onwer, ive been on hold for 45 minutes... and then i got hung up on. all i can say is wow After reading these reviews it makes me wonder why anybody will. Go there I'm not going here again I will go down the street so read more

I have been a customer here since they opened. The last year has been terrible!!! I have see 4 cars with the same service as me go ahead of me. Asked manger on duty why and I got a shoulder shrub. The car cleaning has gone down hill as well as the windows don't get cleaned properly. I don't recommend this place anymore read more

We purchased a ultimate wash coupon book and have gone there several times trying to use it only to be told that they were only doing outside washes and they were closing. This is on days when it is sunny and 90 degrees out and they are supposed to be open for several more hours. It's bad business practice to turn away customers. If they keep this up they will not be in business much longer. read more

The 8$ car wash did not yield a clean car. Told up front that they did not do the wheels which annoyed me but we went ahead anyhow. The rest of the car was not clean either. All I'm saying is don't offer a 8$ car wash if you aren't going to clean the entire car. read more

I have gone to hands on to get my car washed many times. I moved out of the area but decided to get my car washed while visiting family. These guys did a great job. I wish the owner much success. He is always there and is very attentive. He even came over to ensure his team took care of my grey Honda Accord. Having a 3 yr old adds to an extra level of detail needed to get it right. Thank you! read more

Dropped my car off for a detail and when I picked it up there was an item missing. I called Ron the manager to ask if it had been left out by mistake and he basically blamed me. After several phone calls of being treated with disrepect I reluctantly pressed charges for theft. I have had great service here in the past but felt like the manager was covering for someone else and wasnt professional at all. I wonder if this has happened to others or if the owners even know there is a problem. Oh well there are 8 other car wash centers in the area. read more

Today I took in my fathers 2011 Honda Accord for the $24 service. Interior and exterior service. So, I get the car back and dust is balled up on the dash. They did not even clean behind the steering wheel dash and gauges. The center console was dusty and the front seats were not vacuumed. I would not have got back but it was fringed out. This is the second time this occurred. My 2009 Honda Civic was left in the same state. I gave them a second chance for my car but that was wasted due to their poor performance with my fathers car. The place has hired incompetent workers which in turn has caused their business to suffer immensely. Not all of them are but a majority lack skill. I mean how bloody difficult is it to detail a car. My god my 80 year old grandfather does his still and his results were 10x better. I would not recommend this place to anyone. Pick up and go to another place to have your car cleaned by a machine and detail it yourself. This was the 1st and only place in this area to do "everything" for the customers ride. Rating: F PS I told them to keep my money and $6 tip. They need it more than I because there is the feeling that folks are going to wake up and realize they are being stroked. read more

I don't know what happened to this place but the ratings say it all. The hand wash is pretty much the only good thing about the place, and I wouldn't even be writing this review but this is strike 5 for hands on as far as my experience goes. Paid $24 and was warned by my friend that they do less than half ass on the inside even when you pay for the premium wash..I got home and started to wipe out everything that the sun didn't show me while I was still in their lot, only to see a penny laying on the floor in the back seat..how could the car be vacuumed and there still be a penny on the floor?? Oh wait!...because they DIDN'T vacuum the car AT ALL other than by the drivers side door! The whole back seat was full of dog hair and debris that I paid for them to clean up..PLUS a $5 tip. The place is always busy but I had to come back for them to re-clean my car which is the last thing I planned to do this morning =(..I get it that they may miss a spot or 2 but the WHOLE car?? Also, I was here 20mn before they opened..online it said they open at 8, I was here at 20 til 9 and they said they don't open til 9..I was supposed to be 2nd in line and 4 other cars came in and were taken care of before mine. It's too bad, this place used to be the best in the area, atleast tony took care of the matter for me when I came back UPDATE..I changed my rating now from 1 to 3 stars, they did a beautiful job the 2nd time around today. I think the manager should check all cars before returned to the customer. Ty for your help Tony! read more

They just lost long time customers. Show up 6 minutes before they close with no cars in line and they turn you away. Shouldn't they take cars up until they close? Never really had a good customer service experience with the owner either, just would take my money and walk away back to his call or game on his phone. read more