Andy and Greg were a HUGE help selecting, ordering and coordinating the installation of new carpet…read morein my living room and two bedrooms. The process was smooth and easy. Their installation team was outstanding. Help move my furniture will no issues. Two meticulous hardworking guys. I couldn't ask for a better experience. I stongly recommend Messner for any flooring projects you may have. If I could give SIX stars, I would...

We had a bad experience with the installer…read more When we scheduled the installation, we asked Messner to send an installer that would wear a mask. When our installer arrived, I politely asked him to wear a mask when he was in my home. My wife and I are high risk for COVID, and we wore masks when he was in our home. The installer refused to wear a mask, and he wasn't very nice about it. This installer also did quite a bit of damage to our walls during installation and to our furniture that he moved. When I brought this to Messner's attention, their general manager came to our home and repaired some of the damage, but not all of it. He promised to come back and finish repairing the damage, but we never heard from him again. I suggest you go somewhere else for your carpet if you are looking for polite and professional installation services.

We had all the floors in my house done. We had LVP in the main living areas and carpet in the…read morebedrooms. The results are nothing short of spectacular!! Jessica helped us choose what we had in mind and made a few suggestions. We got the estimates and we had them install the floors just recently. It took about a week. The guys were very good at their jobs. I adored the one guy who loved to sing along with the radio! I highly recommend The Carpet Spectrum!! You will not be disappointed!!!

From the owner: Why Choose Us? When you trust your floor covering needs to…read moreus you're working with the most dedicated professionals in the industry. It is our philosophy to understand your floor covering needs and then provide the best quality service available anywhere. Carpet Spectrum is committed to quality and our proven track record demonstrates that at every phase, from selection to installation to maintenance, we will bring you value above and beyond that of the product itself. Our expert flooring consultants, familiar with your floor covering needs, insure your satisfaction. Our company is committed to building long-term customer relationships. Turn to us for your flooring solution and we will earn your confidence.

We had our carpets installed when our home was built and they eventually buckled in various rooms…read more When we needed to have them re-stretched, it took multiple times for someone to come out. When the job was finished, they said that if the issue comes back Victor Furniture would fix it under warranty. Well... a few months later, the same wrinkle re-appeared. It took multiple calls to get a response from Amanda, their contact. When I told Amanda they originally fixed it, she said we would have to pay AGAIN. Finally, after explaining we were told it was covered from a repair this year, they agreed it was under warranty, but on the service date no one showed up. They I had to spend multiple calls trying to get someone to come out. When they did, they told me that it would be hundreds of dollars to fix. I'm really disappointed with their service.

I saw the injustice to this Company's reviews and had to write fully realizing that the 2.5 present…read morerating is no doubt either an apparition or a few disgruntled customers out of the thousands they served. I'm a General Contractor and have placed over 50 orders (Flooring) with them and have never had a problem. No late shipping, no wrong orders, no price games, nothing. So if you count my positive 50 experiences you have 4.8 rating. Use Yelp for Restaurants use the Better Business Bureau for Businesses is my advice. Jim Rochester Residential Remodeling LLC

We love our new flooring! The Coretec flooring in the 3 rooms we had done is beautiful, and the…read moreinstallation was done perfectly by the professionals at Messner. We highly recommend Messner Flooring if you want quality workmanship.

Great overall experience! I got 3 floors done in the kitchen, bathroom, and upstairs hallway and…read morethey all came out really nice! Christo did an amazing job and the whole team worked through the problems to get everything done!

The Rug Market is the very BEST place to find and purchase carpeting for your needs! Jim, Dan, and…read morethe staff are wonderful to work with - extremely knowledgeable and helpful. We just picked up a carpet we ordered for our living room and we couldn't be happier with our shopping experience. We heard good things about this store, but our experience exceeded our expectations! Gerry M.

Dan and his staff are so helpful and knowledgeable that before you do anything with your flooring,…read moreyou must consult with them! They know all about how to clean rugs and carpets properly, about all types of floor coverings, and they are honest and fair. You will be astonished at how well these folks understand flooring and how helpful they are. You will never use an outside rug cleaner after you have consulted with them.

Very helpful and knowledgeable staff at the Penfield showroom. They had an incredible selection of…read moreboth solid and engineered floors as well as luxury vinyl flooring. We selected an engineered hardwood made by Naturally Aged Flooring. Definitely one of the best local flooring shops we visited.

Very knowledgeable staff. Each time we went in to sign out various flooring samples we had the same…read moregreat experience. Great local business!

Ken Fantigrossi is a very good handyman from this business. He came by my house to give me a quote…read moreon the repairs for the door frame and jamb since somebody kicked in the door. After he quoted the repairs, he was able to do the job on the same day. He went to get supplies and came back to my house in a timely manner. He started on the job and worked on the door frame and jamb and was able to repair them within 2 hours. He offers reasonable rates on any projects you need done. If you need assistance with home improvement, he's the guy to consult with your needs.

From the owner: We offer quality work, detail oriented craftsmanship and a warranty on all work performed. We are…read moreexperts in home remodeling and educate the customer to understand the process and their options.

We had been shopping for carpets for quite awhile. United Carpet had so much for us to choose…read morefrom. We ended up buying area rugs for the main rooms. We weren't sure about the colors or sizes, Christine chose the perfect rugs for us. She made the process stress free. We will definitely be back.

I lived in an apartment that was serviced by them they treated me as less then human and did a…read morehorrible job fixing the flooring. Completely destroyed the trim

Did a great job remodeled my master bedroom from top to bottom. Also installed a carpet in another…read morebedroom was respectful of the property cleaned when done Would definitely recommend!

From the owner: My business is a small and very quick with the work and also do quality work we are very easy going…read morepeople and also like to have a good time on the job while still getting it done very flexible when it comes to the price on job willing to work with people who need it most

I went in really not sure of what style rug i was looking for and before i knew it i had the owner…read moreJohn, his wife Janine and their son AJ giving me ideas. It was truly a pleasure working with all of them. With their help i was able to choose a rug for my living room that I Love! The installation was done by another son Johnny and Rich, also very personable and they did a great job! This is one very pleased customer and wouldn't go anywhere else! Go see them, you will not be disappointed!

I got new carpet put in my living room Hall and stairs and 2000 . I did get the extra warranty with…read morethe pet warranty for any stains. In 2001 my dog puked on the floor they were unable to get it clean so they did replace the carpet in 2021. Now we're in 2025 I put a claim in in 2024 and there's like brown spots all over I thought they were stains but it's not it's actually wear marks and I guess this carpet is known to do that. I did put a claim in with the warranty company with engineer flooring and the lady said well you had a professionally clean the carpet but they used a different kind of machine so that's not going to be covered. If you look under the warranty it doesn't specify what kind of machine just professional cleaners which they were and it states it has to be cleaned by hot water extraction which that's how it was cleaned and it's on the receipt.. So she closed out my claim for a bogus reason and completely untrue there's nowhere in the warranty stating it has to be a certain machine to shampoo the carpet under the warranty. So my carpet the whole thing looks brownish gray it's supposed to be just a gray carpet. I had a rug A Little Rock where you put shoes on if you looked up that rug you can actually see the color it should be nice light gray and now it's all brown and I'm embarrassed to have anyone over to my house. I did reach out to the owner rich and he never responded back I also text message to him no respond back. I would advise you not to go through this company because they don't stand by their product if the warranty company is not standing by it then the company should come back out look at your carpet put another claim in at the very least. they just don't care to be honest. Very disappointed because I looked at so many different companies with carpets and I chose them to do my carpet and now I regret it. So just know if you buy a rug from them it's going to where marks all throughout the carpet. So just walking on the carpet if you have dogs or kids playing and they're not going to replace your carpet and they should because it's where marks and in their warranty say if that happens I'll replace the rug. Well that never happened. I would just go to a different carpet company all together one that stands behind their warranty. You're going to end up in a couple years your carpet is going to look like crap with wear marks everywhere it's so disappointing. I went on Better Business Bureau you can see other people complaining of that same thing so