Paid for a complete roof replacement in 2022. They pulled off the old roof, and then a big storm…read morecame in. The rain leaked through and water-stained our cedar ceilings. He told us he's going to make it right and even sent people out to assess the damage and determine what it would take to remove the staining from the ceiling. This dragged on forever; in the meantime, additional rainstorms showed that they had not properly flashed around the skylights. They did fix those issues, including replacing one of the skylights at no cost. But the ceiling issue was never resolved. It dragged on for years, and we tried to be understanding and patient. We heard claims that the insurance company would be involved to help rectify. Nothing came of it, and our texts were soon ignored. The ceilings are still water-stained.

I emailed Jason to get an estimate for a home addition and was very disappointed. He began by…read moreemailing me back strictly "send building plans for estimate" as the subject of an email with nothing else. Then he calls me and proceeds to tell me that "contractors don't like to work with owners as generals" to that I replied with "well, we have been trying to find a general, but it was too far above our budget to include that as well". Then he proceeded to ask questions, which is fair, but in a condescending tone and with zero respect. Once I sent him our approved plans, he sent a list of aggressive questions without any context or having bothered to look at our plans. I was ready to give our business to this company, but could not believe how he was interacting with me. I'm sure he expected a man to answer the phone and when it was a woman, he felt that he could speak to me however he pleased. I hope he learns from this experience and treats potential customers with more respect next time.

As a realtor, I work with lots of contractors and see a lot of work. Good and bad, Rockin remodel…read moreconsistently does amazing work at the best price around! James and Lee are awesome, I've had them on 10+ jobs and all the clients have been really happy. 10/10 would recommend.

James is a get it done kind of guy. He was on time and most of all, cost effective for quality…read morework. I'd highly recommend James for any work you might have. He completed the work we needed on time and on budget.

we saw star builders commercial on TV and decided to called them. They did a great job and we were…read morevery pleased with their work. Their crew is very talented craftsman. We had such a good experience that we had them paint in the side of the house and put up new trim in the house and replace our bathroom floor. we are so pleased with there work that we are planning on having them do our other bathroom. if you are looking for a great crew of craftsmen you can not go wrong hiring them.

We recently bought a home that needs a bathroom re done. We got bids from a total of 6 companies…read moreand these guys took the longest to write a bid and came out 3 times higher than any other company that came out to provide bids. The bid that was provided by them had a lot of "tbd" on the bid....what? The bathroom is about 12x12 and they quoted us over $6k to paint. $7400 for linoleum flooring. $600 for a porta potty, we have two other functional bathrooms! The guy (Jason) who came out insulted my intelligence when I told him my budget and he said nobody who's good would do it for that cost. Well let me tell you that 5 other reputable, insured, bonded, etc contractors came out and said that they could. Do yourself a favor...if you're getting a bid from them be sure to get bids from other companies as well.

John came out to see what work was needed, he gave me a quote and as I needed it done Friday…read morethrough Monday he scheduled it for Friday/Saturday. The workers were pleasant, informative, conscientious and diligent. Work was finished Saturday morning and it looks great. I'm very pleased and will call them next time something needs fixing.

Urban Works is a great company. The owner came out looked at the project, gave me a very reasonable…read morebid and more than fulfilled his promises. Were there small issues? Never did any home improvements that there weren't. They were immediately addressed , john ,the owner, really listened and worked with us to get exactly what we wanted. I have a beautiful extension on my patio with a polycarbonate roof. And poles to hang my hammock. Life is good. I highly recommend UrbanWorks. 6 months later........Unfortunately my new rook leaks horribly. I have contacted John repeatedly. He is always very kind and understanding, BUT my roof still leaks.

Paul and Jesse rescued me out of a terrible situation with unfinished and substandard work by my…read moreprior contractor, who didn't finish the job. When other contractors didn't want to cleanup another contractors mess, Paul and Jesse jumped right on in. They were extremely nice, professional and did excellent work. You can't go wrong with Capitol Craftsman!

Paul was a super helpful guy. He came to the home for a quote and offered lots of advice and help…read morewith our ceiling. Said he would provide a written quote for the repair by Monday. Never received the quote so I reached out again but never got an answer from him. We were going to give him our business but after 2-3 weeks of no reply we went with someone else. Glad we did because Paul was going to charge us $1,500-2,300 dollars for a project that ended up costing me $500. Yikes, glad it worked out.

I've worked with many contractors in three states, and Chuck Mitchell is far and away the best of…read morethem, I can't recommend him highly enough. He really listened to what I wanted, remodeled my kitchen top to bottom, new paint and floors throughout. The price was more than reasonable and everything turned out better than I'd pictured- couldn't be happier with the work done. Plus he's just a super nice guy who's easy to work with. Couldn't be happier. =)

I would not recommend. At the start, we got a very thorough and detailed list of everything that…read morewould be done with our project and were very pleased by the specs. His sub contractor got through about 2/3 of the project before apparently storming off. I was actually getting angry phone calls from the sub contractor demanding payment for a job not finished. I'm not sure what was going on behind the scenes, but it wasn't looking good. Chuck did sorta finish the job himself, but it was a thrown-together effort with lots of promises to follow up and complete tasks later...but none of that ever happened. To complete the job, he wanted more money. I paid it because I didn't think any more work would be done otherwise. If you have an alternative contractor, I'd say go with them.

This company came recommended by people in the senior care industry and I'm not quite sure why. My…read moreelderly and sick parents needed some help with an estimate for a wheelchair ramp for their house since my dad has had multiple strokes. As one can imagine they are on a very limited income and need help when they can get it. I called and spoke with Dale Kaufman and he was very condescending and insisting on a prohibitive $100 fee just to come out to the house. As the son I was willing to pay the extortion-oops I mean estimate fee even though I wasn't happy with it. Dale hung up on me. Completely unprofessional and the fact that they are willing to gouge vulnerable senior citizens is really quite alarming. Yeah... they MAY be able to give you a nice remodeled kitchen but at what cost? Negative karma points here for sure. Shame on them.

In January of 2011, Kaufman Homes completely remodeled an existing bath for us. The process was…read morepositive for us - from the planning of the space up to the moment of completion of the job. The staff members were creative and competent, and they communicated with us every step of the way. We were so pleased with their skill and their integrity that we contracted with them to repair a stairway to the studio over our garage. Once again their work was impeccable. It was a pleasure to have the Kaufman team in our home, and I'm sure we will call on them again. Bill & Kathy Girsch

I have used this company for a number of repairs, painting, deck work and fix up work…read more Very highly recommend this company. Fantastic communication, honest, hard working and i have total trust in their ethics and workmanship. The pricing is very fair, far better than most of the Salem area.

Charles replaced, repaired and did a great job on our fence. Very professional and priced well!read more