My son was born in Sutter so we had our pediatrician since then. Dr. Tice was our second…read morepediatrician after our first one went on maternity leave. We quickly noticed Dr Tice is very patient, compare to our first one, who would stand by the door, while I am , as a new mother, still ask questions. Dr. Tice spent double amount of time with us, compare to our first pediatrician. We switched over when my son was about 1 year old and we have stayed with Dr Tice since then, now my son is 9 years old. She is friendly, patient and professional. I immigrated to this country when I was 29,not a native English speaker, and I felt I have always been treated respectfully.

I brought in our young daughter because of congestion that wasn't going away. I needed a small…read moreamount of amoxicillin to clear it up. It should have been an extremely simple visit. After about a long wait, Dr. Tice-Raskin saw my daughter. I answered her questions adequately for her to finally give me a prescription for amoxicillin. What prompted my negative review is that a couple days later, I got home with my daughter and there were three squad cars from two different police departments, four cops, and two CPS social workers there with papers to take our daughter away. Dr. Tice-Raskin's office had made a report of suspected child abuse about us to CPS. Fortunately for us, the cops were very professional and level headed, and they quickly surmised that the child was not in danger. The social workers wanted to visually inspect my daughter for evidence of abuse. Of course, they saw that there were no signs of abuse, and she was very content, and they did not take our daughter away. But that was mostly due to luck. It hold have been within their legal authority to take our daughter and arrest or shoot me, if I resisted. It was only because the officers were competent and professional that that did not happen. When something like this happens to you, as a parent, you wonder what you could have possibly done wrong to cause someone to do that to you. Of course, you know that they don't do that to every parent that brings in a child with a sniffle. There was something about me that caused her to single us out and report us. Initially, I wondered, because the mother is African American, if she might have been so prejudiced that she reported us because of that. But I doubt that that is the only reason, because we have high income and dress and speak respectably, and I doubt that they could report every black mother that brought in a child with a sniffle. Another thought I had, and I suspect this is the primary reason, is that the sight of a male parent bringing a child in automatically caused her to conclude that I must be a child abuser, since only mothers bring in children to a pediatric appointment. The only other possibility that occurred to me was that I asked her at the end of the appointment if there was anything she would use on a minor burn, because the child had an incredibly small burn from grabbing something hot, which I showed Dr. Tice-Raskin. There was just a little redness. She gave me an ointment she said I could apply, and that was it. I suspect that this was the thing that she described to CPS, because she would have had to mention something to prompt them to try to take away the child. But there is no way that they report every child with "a little redness" to CPS. They obviously see thousands of kids with "redness", and they do not report all of those parents to CPS. There was obviously something about me she didn't like. Bottom line, we have to find a different pediatrics office. If it had gone differently with the officers, or if they didn't like my attitude, or if (God forbid) there had been a tiny bit of redness anywhere on the child, they could have taken our daughter into foster care, and she'd be traumatized for life. As a parent, you always weigh all the factors and try to make the best choices for your child. There is no way a minor sniffle could outweigh the detriment of your child being taken and placed in foster homes. I'd be putting her in great danger, if I took her back there. Something to think about. Parents need to consider this- you need a long term relationship with your pediatrician. You should assume you can trust anyone with your child. If it could happen to me, and I am high income and respectable looking and a totally competent parent, it could happen to you, especially if you had disadvantages such as lower income or socioeconomic level.

Dr. Abassi has been my son's doctor since he was born and he is nearly 10. Dr. Abassi has always…read morebeen a wonderful doctor and my son adores her. Her schedule isn't so packed that it's difficult to get appointments, and she can often see him same day for issues. I highly recommend her.

From the owner: As part of Sutter Health, a not-for-profit organization, Dr. Attia Abbasi provides personalized,…read morepatient-centered care with a focus on your long-term health and well-being in Auburn. As a specialist in Pediatrics, Dr. Abbasi takes time to listen, explain options and guide you to trusted care resources as needed. With access to advanced services across Sutter, Dr. Abbasi is committed to helping you stay healthy and feel supported.

I took my daughter (8) to her first visit with Dr. Ashley, and we were so impressed! He is so…read moregentle and kind. Every topic we brought up, he answered with kindness, which made my daughter open up to him and feel very respected. He thoroughly answered all our questions and asked us multiple times if we had more questions! It is rare for doctors to have time for this type of patient interaction. The staff was friendly and the office was clean.

From the owner: As part of Sutter Health, a not-for-profit organization, Dr. Kenneth D. Ashley provides…read morepersonalized, patient-centered care with a focus on your long-term health and well-being in Auburn. As a specialist in Pediatrics, Dr. Ashley takes time to listen, explain options and guide you to trusted care resources as needed. With access to advanced services across Sutter, Dr. Ashley is committed to helping you stay healthy and feel supported.

Dr. Bradshaw is my daughter's new pediatrician, and we couldn't be happier. Dr Bradshaw was caring…read moreand patient with my daughter who is on the Autism spectrum and who is also non-verbal. My daughter also felt very comfortable with her. Dr. Bradshaw was thorough and detailed in our visit. We are looking forward to this new doctor patient journey.

From the owner: As part of Sutter Health, a not-for-profit organization, Dr. Joyce G Bradshaw provides…read morepersonalized, patient-centered care with a focus on your long-term health and well-being in Auburn. As a specialist in Pediatrics, Dr. Bradshaw takes time to listen, explain options and guide you to trusted care resources as needed. With access to advanced services across Sutter, Dr. Bradshaw is committed to helping you stay healthy and feel supported.

He is the best pediatrician! I saw him when I was a child and now my 2 boys see him, he is very…read morethorough and I feel my boys are in great hands with him being their Dr.

Excellent physician! We've only seen him once, but he was so professional, respectful,…read moreknowledgeable, kind and good with children. Also bonus, easy on the eyes ;)

Zero stars wasn't an option. My family has been patients here for over 30 years. Got new ins and…read morehave never been harassed or treated worse! The billing department has no problem telling me or my daughter what crap it is dealing with our ins. They call us prior to every appt telling us it's going to cost $377. to be seen. And that it needs to be paid prior to the appointment. (We have a $25 copay and our insurance, if billed correctly pays in full for the visit.) I have had my insurance call them directly and they still cannot figure it out. One week they bill ins. The next week they say we have no coverage. The best part, my husband has ZERO issues when he needs to be seen. None. Nada. Apparently, they don't hire certified medical billers.

The Auburn office of UCD Medical, has been a huge disappointment for me. The front office is not…read morealways helpful, but more importantly any attempt to resolve an issue, is blocked immediately. Several times I have requested by phone, to speak to the office manager only to be told , " this is our office policy & she will tell you the same". Patient input or concerns are immediately cast off with no solution offered. Helplessness is not a solution for patients .

Five Stars - Because They Truly Earned It…read more I recently visited Sierra Vista Complete Care for an employment physical, and what began as a frustrating situation became one of the most unexpectedly positive experiences I've had -- not just in customer service, but in human experience. When I arrived, I learned I had an outstanding bill I didn't know about. I was stressed, surprised, and admittedly irritated -- not at the staff, but at the situation itself. Even in that moment, the front-desk team handled everything with such patience and grace that it completely shifted the tone of the visit. They were calm, kind, and compassionate when they absolutely could have mirrored my frustration. Instead, they chose empathy. They chose understanding. They chose to treat me with dignity at a moment when I was overwhelmed -- and that meant more than I expected, especially since the bill was mine to take care of. I want to emphasize this because it matters: people always have a choice in how they treat others. These amazing women chose to elevate the situation instead of escalating it. That is rare, and it speaks volumes about who they are. And if any of the staff see this, I hope you take a moment to reflect on how powerful your kindness truly is. Taking those few extra seconds to treat someone gently when they're stressed or overwhelmed can change their entire day. You never really know what the person across from you -- on either side of the desk -- is going through. My sincere thanks to the incredible women at the front. What you did wasn't just good customer service -- it was good humanity. And it was deeply appreciated and will be remembered.

Broke my foot. Called for an appt after I was at Emergency. They couldn't fit me in for 3 weeks,…read moreand said to come by and wait as an Urgent Care patient. I couldn't get up and down even a curb, my leg was aching even when it was elevated, and my cast was falling off. Great patient care, folks! (Yikes ) I ended up finding another PCP that could get me in within a few days of the 1st of the month. No compassion at all. Its sad that our medical care is so crappy and good care is not consistent and hard to find *sigh* As for the daily operations, without requesting it or having seen a doctor there, Vista Care sent my hubby a Cologuard box with instructions to send in a sample. Well, my hubby's proctologist previously told him that with his history, he has to get colonoscopies and that he should not rely on Cologuard! Seriously. What a waste of product, and it's now in the trash. Vista Care does not care about your health or you as a person. It's all about the number of patients they see per day and forcing products on patients whether or not they should be using it.