My review isn't about the service (although we did have an issue with one provider) but more about…read morethe incompetence of the billing team and inability for staff at the practice to clearly communicate their billing and pricing practices. Multiple staff at the practice miscommunicated on multiple occasions about the price of our service and told us we would receive a $900 refund. We had to continuously follow up for clarity rather than the organization proactively reaching out to is to rectify mistakes made. Their internal communication between staff is clearly lacking and their ability to effectively communicate with customers is even worse. Save yourself the headache and receive services elsewhere. Ive also shared my experience with my pediatrician to save other families from this unorganized practice.

They might provide good treatment, but you'll never know because they won't answer the phone or…read morecall you back. The reception desk doesn't answer, the "patient navigator" doesn't answer, and neither return calls. We left multiple messages over several days and never heard back. I spent an entire day calling 6-7 times before anyone pick up and scheduled an appointment. I called a few days later with a question and had the same experience. I decided to switch providers, because I can't do this with them for months while my child goes through treatment. Even trying to cancel my appointment required several calls. My new provider answer the phone immediately, answered all of my questions, and worked with me on scheduling. Such a better experience already.

Ben has been great in fitting me for my prosthetic leg. If you are looking for a company who makes…read moregreat prosthetic legs, look no further.

I just had an unpleasant conversation with the front desk that felt condescending about my…read moreinsurance. I haven't even walked in the door and I don't want to.

My toddler has been fitted with orthotics for her moderate pronation. Appointment scheduling was a…read morebreeze. Every visit was a pleasant experience. I did not feel hurried in our appointments. They are very patient with kids. I had billing questions on the phone and they were very helpful.

Rebecca is a natural with tweens and has helped my middle schooler adapt to life with a scoliosis…read morebrace. My daughter was dreading wearing the brace to school and the bond that they had formed really helped motivate her to follow the instructions and wear it 18 hours a day. Rebecca really listens to kids and can connect with them over their fear and help them be compliant with their braces

Add me to the long list of frustrated unwitting customers. Specialized Orthopedics (SOS) commited…read morewhat in my view is medical malpractice. Let me explain. SOS fitted me with a one-size-fits-none hand brace that did not fit my tiny hands, and told me I must wear it out of the doctor's office. They assured me that I had an appointment for a custom brace (with an in-network provider) that would fit. I left the doctor's office and put the brace back in the box - it didn't fit, and one-size angles meant I couldn't wear it without unbearable pain (my fingers were broken). SOS processed the bill 3 weeks later. When I got the $258 bill, I called the number. They told me that they only handle billing, to call the doctor's billing office and the SOS contact at the office. I did. Multiple times. So did my insurance company. The number for billing didn't work (confirmed by my insurance company), and messages left with the main doctor's office were not returned. I drove over to the doctor's office. The SOS contact said I would be waiting a long while to speak to him, but promised to call me back. Here were their responses: 1. "You had 30 days to return it." I pointed out that their SOS contact number didn't work and multiple messages to the main doctor's line were not returned. Their phone system can verify this. I called the day I received the bill. 2. SOS doesn't take back anything because of COVID. "If it makes you feel better, sometimes patients leave surgery with a boxed brace that doesn't fit. We can't even take that back." 3. "If it makes you feel better, it goes towards you're $7,000 out-of-network deductible." That doesn't make me feel better. It's December, and I am $6,700 away from meeting my deductible, which resets in 2 days. 4. "I didn't know the questions to ask before I worked in the medical industry. You should have refused to accept the brace. You should have kept saying no." My fingers were broken. I was told that I needed to wear the brace out of the doctor's office, even though the SOS contact has confirmed me telling her that the brace was too painful to wear because it didn't fit. 5. "I would be angry if I were you too. I will ask my supervisor (Jennifer Rader) if she will accept a return. I don't think she will." She didn't. I am frustrated on behalf of all injured patients receiving surprise bills by shady outfits. I am filing a complaint with the BBB and the Virginia Department of Health. I encourage others who feel "scammed" (in my view) to do the same.

Great experience here in August 2019. I arrived without an appointment and Jennifer B went out of…read moreher way to juggle the schedule and get me added onto the calendar. Then Cameron, the specialist, did a great job taking care of me and giving excellent insight and professional advice. Within 30 minutes I was on my way and Jennifer was working extra to get everything shipped promptly to me. Just a great experience.

Walking into Bravadas was incredibly intimidating for me because I'm completely new to toppers and…read morewigs after experiencing significant hair loss from GLP-1 medications. From the moment I met Mequeda, she made me feel comfortable, understood, and genuinely cared for. Her customer service is absolutely amazing. She immediately knew which human hair topper would work best for me and custom-colored and blended the roots perfectly to match my natural hair. She has an amazing eye for color! When I picked it up a week later, I was honestly amazed - it was an exact match and blended so seamlessly that no one can tell I'm wearing a topper. The entire process was professional, timely, and exactly as promised. I do want to mention that this is not an inexpensive, mail-order or mall store wig experience, and there are certainly more affordable options out there but not of the same quality. In my personal opinion, with wigs and toppers, you truly get what you pay for. The quality, customization, expertise, and confidence this gave me were absolutely worth it. I even brought in a topper purchased online (which I loved!) and Mequeda offered to wash it and adjust the color. The end result is also perfect perfection. Mequeda's talent, honesty, and kindness made what could have been a very emotional and uncomfortable experience feel easy. I truly cannot recommend Bravadas and Mequeda enough. I foresee a long-term relationship with Bravadas!

Great service from Mequeda and the gentleman at the front desk! I bought a gorgeous platinum blonde…read moretopper from here today! I am very pleased with my new hair and she was very helpful and knowledgeable! Thank you I will be back!

Dr. Paylor is one of the best doctors I've ever had the pleasure of seeing. She was incredibly…read morekind, patient, & compassionate, & she made me feel so comfortable from the moment I walked in. I'm very self-conscious about my feet, but I never once felt judged or uncomfortable with her. She took the time to listen, thoroughly explain everything, & gave me so much helpful advice that I truly appreciated. I didn't catch her nurse's name, but she was absolutely wonderful as well. They were both so warm, welcoming, & professional, & together they made me feel completely at ease throughout my visit. I'm so grateful I was able to see Dr. Paylor & would highly recommend her to anyone looking for a knowledgeable, caring podiatrist. She made what I expected to be an uncomfortable appointment a genuinely positive experience.

Very rude on the phone when I tried scheduling a physical therapy appointment. Won't be coming here.read more

I came to hanger clinic for a neck collar for cervical instability. They were so easy to schedule…read morewith and called my insurance during the appointment so I could take the collar home that day. Kyle has obviously worked with other people with instability; he was very helpful to talk to. He communicated clearly and told me everything I needed to know about washing and wearing the brace.

I would definitely recommend not giving this business even one star. I needed a back brace and my…read more health care provider Kaiser Permanente provided me with a referral to Hanger ( in Reston va) for a back brace. I called Hanger and they denied knowing of any referral for a back brace. At this point I'm sick of dealing with this moronic business. They never called me back. Kaiser Permanente should stop referring patients to this provider immediately and find a reputable provider for prosthetics and back braces !!

I've worked with Amy Braunschweiger, CO over several years and she's great - patient, knowledgeable…read moreand very skilled. She explains options and gives clear instructions on care for your device, skin and body. She always has time to listen and understand your needs and answer questions to get you the most comfortable fit and benefit from your device. Very accessible and open to share information.

From the owner: Infinite Technologies is the premier orthotic and prosthetic center for adult and pediatric…read morepatients in Northern Virginia, DC, and Maryland. We provide inpatient and outpatient services, consults, and evaluations for a wide variety of issues. Through comprehensive care, education, and strategic goal setting, we forge lifelong partnerships with our patients in their efforts to heal while introducing them to the most innovative technologies for their individualized treatment.

Multiple locations to choose from. I had a great experience at the Merrifield. Both the front desk…read more& tech staff were fantastic

My daughter recently had a bad experience at Jackson Clinic in Oakton and asked me to share her…read morethoughts. She had gone to the clinic for PT for about nine months but stopped because of the PT's rudeness. My daughter notes that the people at the front desk were beyond helpful and kind. Specifically, Anna gave us her email when my daughter hinted that she was upset about a different situation, and she seemed to genuinely care about the issue. David was also nice when we talked to him. Unfortunately, there were multiple occasions where my daughter felt sick and terrible during the sessions, and had to leave. When she would tell her PT, the PT would make my daughter feel bad and guilt trip and pressure her into staying longer. Recently, my daughter got sick and couldn't go to PT for about a month. After a month, she felt well enough to attend about 30 minutes. After the initial 30 minutes with the PT, my daughter told them she wasn't feeling well and would go home after one more exercise (that she planned and chose to do). They told her, "Okay, well just plan to stay longer next time." My daughter was extremely confused and just dumbfounded. She assumed the PT misunderstood and told the PT that she still wasn't feeling well from her recent sickness and had planned to only stay for 30 minutes. The PT double downed and told her to plan to stay for longer. At that point, my daughter was so angry she didn't want to talk to the PT anymore. She did the last exercise and left. Because they were not receptive to her feelings and symptoms, my daughter decided to stop going to the clinic, but we wanted to report it to their admin team. She sent in a contact request to the Jackson Clinics company admin team, but they never emailed or called us. A few days later, I cancelled all of her upcoming appointments at the clinic and the clinic director asked me why. I briefly explained, but my daughter called him back and told him more. At first, he seemed understanding, but near the end he seemed to be making excuses for the PT. He said he talked to her about it, and he didn't mention if she was even sorry or wanted to explain it herself. We later learned that Jackson can only bill you for the time that the patient is there. We assume they put pressure on their employees to make clients stay. While we understand that this is not the employees' fault, we expected more courtesy from them, explaining that they had to say it. Jackson most likely puts pressure on their employees so they get more money, but because of this forced pressure, we are not willing to continue service, and they lose more than they would have. We also recently learned that they sent an end of service note to my daughter's PCP. We know this is normal and expected. However, the PT lied on it. She said that she had explained to my daughter during the last appointment about their 90 minute model. She did not. She also said "patient was noncompliant with at home exercises." While this is partially true, as my daughter has multiple unreliable and unpredictable health conditions, the PT did not put in a lot of effort to help. We hope this review will give potential clients some insight and our goal is that they won't make others as upset as my daughter was, and still is.