Northern Virginia Foot & Ankle Associates (NOVA F&AA)…read more This review has been several months in the making. In April of this year, I visited Northern Virginia Foot & Ankle Associates. Let me preface this review by saying that my assessment is as much about the product, KeryFlex, as it is about the medical practice itself. KeryFlex is a cosmetic nail restoration procedure designed to improve the appearance of damaged or discolored toenails, including nails affected by trauma, bruising, or sports-related activity. (See photo.) As a former basketball player and current tennis player, the nail beds on my second and third toes have taken their share of abuse over the years and are noticeably bruised and discolored. If you wear toenail polish, this is obviously something that can be easily concealed. If you don't, however, you may find yourself in my category... looking for another option. That's where KeryFlex came in. NOVA F&AA is one of the relatively few providers I found offering this service in the DMV area. As for the practice itself, NOVA F&AA is a fine, well-run office located in Vienna, Virginia. The front-office staff was welcoming and attentive, and the office manager, Michelle, clearly makes customer service a priority. Because my procedure did not require treatment from a physician, I can't offer much commentary on the doctors. However, one of the doctors did take the time to stop in, introduce himself, and say hello. I thought that was both professional and kind. The office itself was clean, organized, and appropriately maintained. My overall impression is that this is a professionally managed establishment. Now, KeryFlex is a different story. While I'm glad NOVA F&AA offers the service, having experienced the results myself, I can understand why some practices may choose not to. I am a brown-skinned African American male, and in my experience, the available color tones simply did not provide a convincing enough match to achieve the result I was hoping for. My technician, Maye, however, was an absolute breath of fresh air. She takes her work seriously, and that showed throughout the process. She recognized during both the first and second applications that the color simply wasn't delivering the desired result. I had already recognized the problem myself and was prepared to call it quits. Not Maye. She kept working with the color, making adjustments and trying different approaches until we both agreed that she had gotten it about as close as the product was going to allow. I genuinely appreciated the effort. Thanks again, Maye. KeryFlex also suggests that the restoration can last for several months. That was not my experience. By the end of the first month, virtually all of Maye's hard work had disappeared. So, based solely on my experience, if you have a medium-to-deep skin tone, I would be very cautious about choosing this option. The available coloration may simply not provide the natural-looking match you're expecting. And considering the cost of the procedure, if you're someone who already wears toenail polish, I would choose that route 100% of the time. Recommendation level: Northern Virginia Foot & Ankle Associates: Definitely recommend. KeryFlex: Save your money.

As someone who values professional expertise, I came in looking for medical advice and left feeling…read morelike I had walked into a high-pressure sales environment. Even with insurance, the focus seemed to be on maximizing revenue rather than providing objective recommendations. I was encouraged to pursue services and treatments that, in hindsight, did not appear necessary. The custom foot insert molding was the one positive part of my experience. Unfortunately, obtaining additional inserts as a self-pay patient is surprisingly difficult and costly. Overall, I expected patient-centered care and left feeling taken advantage of.

I have no issues at all with Dr. Kaas. I like her, she's incredibly kind and compassionate, and a…read moregood doctor. But for the last three visits, I was taken into a room 15-20 minutes late with no explanation. My appointment should take no more than 15-20 minutes. If I had not left 45 minutes later on my own, I don't know how long I would have sat in that room waiting for the PA. Today I had a 9:15 AM appointment. I waited 20 minutes after my appointment time to be put in a room finally at 9:35 AM, . Once in the room, I waited an additional 15 minutes for the doctor to come in. When Dr. Kaas came in, and she explained she was held up for personal reasons. I then waited for the PA to come in to finish the visit and she did not show up at all. I waited another 20 minutes and I decided to leave. I am 67 years old and have NEVER left a doctor's office in my life. I told the front desk why I left. Five minutes after leaving, I received a phone call from the PA who told me they were short staffed. She invited me to come in today at my convenience to complete the treatment, but I could not. I will not be returning to this practice. This all could have been avoided by a kind explanation at any point in time while I was in the office.

I was seen by Dr. Jay Ryan at this practice back starting in 2025. I went to him for diagnosed foot…read morepain, and he constantly said multiple issues existed. He kept pushing for injections and surgeries. These injections were costly and did not work, and even after understanding that, he kept emphasizing the injections. Finally after refusing the injections multiple times, he suggested multiple surgeries. Dr. Ryan performed one surgery on July 2025, and one again on January 2026. Every time I was seen for debilitating foot pain, he suggested surgery. After each surgery completed, my foot pain got worse and now I can't walk. Dr. Ryan also provided an inaccurate estimate of how long my recovery would be, he did a very intense surgery where a portion of my heel was removed, metal hardware was taken out, and he said I would be able to walk in 2 weeks. Several months later, even after physical therapy, I am unable to walk. I don't think I will ever be able to walk again. After one of my surgeries I was scheduled for a post op with Dr. Ryan, and upon arriving, I was told I could not be seen by him. Dr. Kaas ended up seeing me, and she did not provide a thorough exam of my incisions. She stood on one side of the room where she could not examine my entire foot, and I had multiple stitches on all sides of my feet. Dr. Kaas glanced at me and told me I looked fine. She then denied me any pain medications even though I was told to ask, and I needed them. The front office also is not communicative, and unhelpful. I've had to ask them multiple times to send in pain medication that I needed URGENTLY after my surgery, and they waited days to do so even after they told me they would send it same day. They also refused to prescribe me pain medication, they said a Dr. had to sign off on it but still made me wait - even though Dr. Ryan said he'd send it same day. I feel as though my pain levels were completely disregarded and misdiagnosed at this practice. The front office is also not clear on how the billing works, they never communicated that there would be more than one bill for one surgery, and they also charge a hefty credit card surcharge/processing fee, which I feel is already unfair, and not done at any other practice. Also, for being a medical office that specializes in foot and ankle care, their building is NOT accessible, at all. There are multiple stairs and a steep incline going into the building, no automatic doors at the office. It was extremely hard trying to maneuver an office being disabled and using mobility aids that I brought like a wheelchair, a scooter, a walker, crutches, and a cane. I don't think I will ever be able to walk again after being seen by both Dr. Ryan and Dr. Kaas. Please avoid this office at all costs.

Very rude on the phone when I tried scheduling a physical therapy appointment. Won't be coming here.read more

Dr. David Engorn is awesome! Super knowledgeable, friendly, and great with my very active nine year…read moreold who fractured her foot. Highly recommend Dr. Engorn and Orthopedic Foot & Ankle Center.

My daughter recently had a bad experience at Jackson Clinic in Oakton and asked me to share her…read morethoughts. She had gone to the clinic for PT for about nine months but stopped because of the PT's rudeness. My daughter notes that the people at the front desk were beyond helpful and kind. Specifically, Anna gave us her email when my daughter hinted that she was upset about a different situation, and she seemed to genuinely care about the issue. David was also nice when we talked to him. Unfortunately, there were multiple occasions where my daughter felt sick and terrible during the sessions, and had to leave. When she would tell her PT, the PT would make my daughter feel bad and guilt trip and pressure her into staying longer. Recently, my daughter got sick and couldn't go to PT for about a month. After a month, she felt well enough to attend about 30 minutes. After the initial 30 minutes with the PT, my daughter told them she wasn't feeling well and would go home after one more exercise (that she planned and chose to do). They told her, "Okay, well just plan to stay longer next time." My daughter was extremely confused and just dumbfounded. She assumed the PT misunderstood and told the PT that she still wasn't feeling well from her recent sickness and had planned to only stay for 30 minutes. The PT double downed and told her to plan to stay for longer. At that point, my daughter was so angry she didn't want to talk to the PT anymore. She did the last exercise and left. Because they were not receptive to her feelings and symptoms, my daughter decided to stop going to the clinic, but we wanted to report it to their admin team. She sent in a contact request to the Jackson Clinics company admin team, but they never emailed or called us. A few days later, I cancelled all of her upcoming appointments at the clinic and the clinic director asked me why. I briefly explained, but my daughter called him back and told him more. At first, he seemed understanding, but near the end he seemed to be making excuses for the PT. He said he talked to her about it, and he didn't mention if she was even sorry or wanted to explain it herself. We later learned that Jackson can only bill you for the time that the patient is there. We assume they put pressure on their employees to make clients stay. While we understand that this is not the employees' fault, we expected more courtesy from them, explaining that they had to say it. Jackson most likely puts pressure on their employees so they get more money, but because of this forced pressure, we are not willing to continue service, and they lose more than they would have. We also recently learned that they sent an end of service note to my daughter's PCP. We know this is normal and expected. However, the PT lied on it. She said that she had explained to my daughter during the last appointment about their 90 minute model. She did not. She also said "patient was noncompliant with at home exercises." While this is partially true, as my daughter has multiple unreliable and unpredictable health conditions, the PT did not put in a lot of effort to help. We hope this review will give potential clients some insight and our goal is that they won't make others as upset as my daughter was, and still is.

Multiple locations to choose from. I had a great experience at the Merrifield. Both the front desk…read more& tech staff were fantastic

I'm not quite sure how to rate these guys - they seem to know what they are talking about - but I…read morewas hoping for more of a definitive solution to my problem... Both of my feet hurt - turns out I have a mild bunion issue. I am flat-footed and lack arch support, it seems to be a hereditary trait in my family - my Dad has the same problem. Dr. Olkin was the Doctor I had an appointment with. They looked over my feet, X-Rayed them, and had me come back. They showed me the X-Rays and showed me the skeletal structure alignment of my feet and how they were off - being caused by my flat-footedness. He was very careful to let me know that they wanted to take a conservative approach and try other avenues of treatment before resorting to surgery. I'm all for that - as long as there is a reasonable chance of success. So, I went in to have molds made of my feet for Orthotic inserts for my shoes. A bit pricey - I had not paid my deductible for the year - after doing so - my health insurance covered the remainder. It's to early to tell if this is going to take care of my problem. It requires that I be diligent and disciplined - that is to say remember to use them every day. It's a pain because you have to move them from shoe to shoe.

Very good and knowledgeable care from both doctors. Pain-free!! They've treated me for plantar…read morefasciitis, toenail fungus, ingrown toenail and hammertoes.

It's hard for me to rate this. The surgeon and the treatment I would give 5 stars. They were great…read moreand everything was great on the treatment. However their admin and billing staff is 0 out of 5. Complete incompetence. I understand medical billing is very complicated but they literally couldn't do anything right. Even after mistakes happened they would tell me they would be fixed and I would call in a month later after getting another bill and it was not addressed correctly. Costs me hours up hours of sorting through their mess to fix.

I just want to call out OrthoVirginia for extremely long wait times on the phone. On occasion, I've…read morehad to wait a half hour to get through. Like many of the recorded messages you hear these days, they assure you that "your call is very important to us." All I can say to that is, if it is that important, why don't you hire sufficient staff to handle the call volume? This does not reflect well on the organization. I won't go into the medical treatment aspect; so far I am not impressed, but since OrthoVirginia dominates this market, it's hard to find alternatives.

Fine individuals. Well educated and experienced. Very good rapport with patients. Accepts insurance…read morepolicies and thus is economically sound.

Awesome brace specialists . Highly recommend and staff are kind and much better than any orthotics…read morepractice I have been seen.

Ben has been great in fitting me for my prosthetic leg. If you are looking for a company who makes…read moregreat prosthetic legs, look no further.

I just had an unpleasant conversation with the front desk that felt condescending about my…read moreinsurance. I haven't even walked in the door and I don't want to.

Jing is a miracle worker, enough said! ‍ She can read your pain like a book and heal it just as…read morefast.

Love it here. I came in for some lower back pains I have been having for years. And he has really…read morehelped me by alleviating a lot of the pain away. He has a variety of treatments such as Acupuncture and Hijama or (wet cupping). Dr.Lee really has a lot of knowledge of everything within the body and not just the back like some doctors. Some of the sessions can be quite intense but they work very effectively. I highly recommend him to anyone experencing back pain. Hes got a great sense of humor as well and really cares for his patients a lot. The electric massage at the beginning felt a little weird but with the heating pad I tend to fall asleep from how relaxing it is. Overall, he provides excellent service and has great and kind assistants who help out a lot as well.

I needed to be fitted for a new custom fitted ankle brace. I called Gouterman Orthotics, which I…read morehad used before, and got their answering machine message saying they have retired and recommending Medical Center Orthotics and Prosthetics. The office is in an easy to get to location with plenty of parking. On arriving we were given some papers to fill out and after a short wait I was called in to a large procedure room. The receptionist offered me a cup of coffee and asked if I'd like my husband to wait with me. I was happy to have the company. Soon after my orthodist, Eugene, came in and introduced himself. He asked me a number of questions and did a brief exam of my food and brace before doing the casting. He was very nice and easily answered my questions. All of the staff were pleasant and efficient and the facility was large, clean and well equipped. If in need of orthotic or prosthetic care I highly recommend Medical Center Orthotics and Prosthetics.

They are very professional as well as a comfortable atmosphere. They have helped repair my AFO…read morebrace as needed.