Are you looking for a great vehicle at very reasonable price? Are you in the market for an electric…read morevehicle and maybe are a little scared to make that leap? Do you want low pressure customer service from you buying experience? Look no further than BMVW Auto Sales. From the time we entered the lot to the time we left our experience was top notch. We had a low to no pressure walk around the lot and found the vehicle we wanted to purchase. They work closely with Capital One so I had my pre-approval done before I came in to shop and the whole buying experience was maybe half an hour. The best part was they do not add in a bunch of dealer junk fees right at the closing table, YES!! NO DEALER FEES!! Everyone in the showroom was nice and friendly. If you are unsure about an electric vehicle then you should go by and speak with Moshen first, he is very knowledgeable and will put your mind at ease with the fears you may have about owning, driving and charging your vehicle. Something I would think everyone would know is that they take different forms of payment but do not take checks, for obvious reasons with today's world of scammers. Be prepared with cash or card.

Found a listing on CarGurus and submitted multiple requests for information on the dealer's…read morewebsite. After not hearing back for a few days, called the company. The person on the phone displayed one of the highest degrees of incompetence and reluctance to provide the most rudimentary assistance I have ever come across. I inquired about the listing of a BMW I5 that was listed as M60, which I believed to actually be an Edrive40. The associate insisted it was an M60 in a highly combative manner and only when confronted with a window sticker and a carfax report with a vin number admitted that it was an e40. He followed by saying that it didn't matter what the listing said, it was that car at that price and that was it. He proceeded saying that they only make $1000 per car and he really didn't care. I guess he couldn't comprehend the fact that an M60 is a much more expensive vehicle than e40 and the listing led to a major confusion. I asked if here was anyone else I could speak to instead and since the answer was no and his attitude was utterly insufferable, I had no choice but to end the conversation Stay away if you value professionalism and expertise. Or even the most rudimentary level of customer service. I know I will

Alex was really great. He took time to answers my questions and kept me informed of the entire…read moreprocess. I would definitely recommend Alex to anyone looking to purchase a new vehicle. Thank you for making this a positive experience.

If I could I wouldn't give them any stars. Second vehicle purchase because the first time it was…read moresmooth process. This time around, like are you serious? 1. Why do you have so many people working in your building and no one can solve our issue? 2. It's been 6 months and supposedly it's fixed and now basically y'all washed y'all hands with this situation ? Nothing has been fixed fyi. 3. How do you sell a vehicle you don't even have the title too? 4. You dare tell me that there's nothing you can do anymore it's the tags office job? When all this was cause of one job title didn't do their job right. So how is it not your problem anymore. I'm so disappointed that our family had to deal with such an issue and still be dealing with it. Now I can't drive my vehicle until the hard copy comes in. Mind you it's been roughly 6 month, that I have been driving with temporary tags. And now today it expired and they say I have to wait. So I'm supposed to stop working and figure it out? When all this could have never happened if they didn't sell a vehicle that they didn't have a title too. The owner should offer some sort of help for having to deal with what the workers were doing wrong, until everything is fixed 100%. This is insane and really annoying.

I cant say enough about Audi South Atlanta. From the initial searching all the way to the paperwork…read moreand delivery it was a breeze. Keenan Penson made this whole experience seamless along with the help of a few others. If I am ever looking for another used car, I will def be back.

They are a so so Audi service shop. They claim they did a service update but it took two months…read morebefore, Audi received the completed update data from Audi South Atlanta. When we went to Audi North Atlanta they have five time more service people and before I leave the dealership they show me where Audi has received the updated completion data package and our car info was updated in Audi system. A world of diffence in the service you get at the Audi south side dealership than the North side dealership. It took de 91 minute minutes to drive to the northern dealership each way but it still did not take the five days for the south side to to try and do the update plus two months to get it uploaded to Audi. It could have been better......

As a very picky person, I went in to look at the RX350h. Shawn and Carlos were incredibly patient,…read moreable to assist me and answer all the questions I had. They are both very knowledgeable and every step felt easier knowing they wanted to make sure I got exactly what I was looking for. I never felt pressured from the moment I stepped in, but more like family was trying to help me thru this process. Everyone I met was transparent, respectful and kind and would recommend buying a Lexus at this dealership. The best part about this dealership - they don't put a sticker on your car saying where you got it from. Instead, they have it as a license plate holder. INCREDIBLE! Yes- these details matter to me.

I live in the panhandle of Florida but lived in atlanta for 30+ years. I wanted to trade our…read moreBronco for a Lexus so I began calling, emailing etc the dealerships closest to me: I contact Mobile, New Orleans, Montgomery, Tallahassee and several atlanta locations. Having never owned a Lexus I was shocked how unresponsive the dealers were! Most were unwilling to talk to me or offered no flexibility or desire to make the process easy for me. Then I contacted Butler with a simple message I sent to ALL dealers, "make it easy for me and I will be there tomorrow to close the deal". Shawn from Butler contacted me via email and phone in under 15 min. His sales manager Pete also reached out. This was after closing time but he promised me first thing in morning he would send me three quotes on the three different RX I had interest in. Before 8 am on Saturday I received a text from Pete, three offers had been emailed. I looked but was ready for more of the same, low ball trade in, games or no wiggle room on MSRP. I was shocked! The best deal I had received thus far! Not only a fair price on our Bronco trade but a large discount on an RX that was a popular color. Could I have gotten a little more on trade in or off the Lexus? Probably, but I am a man of my word, make it easy for me, give me a good deal out of the gates and I won't play games with you. I believe both sides can have a good deal. So I said that I would be there Monday to close the deal. I drove 4 hours one way to buy this Lexus because of the respect I have for Shawn and Pete. I hoped for no games when I got there and I was not let down. Shawn sat us down immediately, had the paperwork ready with everything that had been promised. We were in and out in record time. They even took care of paperwork for Florida where we live. We drove the RX home and couldn't be happier despite driving 8 hours round trip. YES there are good dealers out there. It is worth driving to go to then. I cannot say enough about Shawn Rivera and Pete Staltare.

**Read this entirely.** I had a issue with my vehicle and…read morewent to Union City CDJR. The service department is friendly and professional, but I had to order the part for the repair and things went south from there. After getting frustrated when the part supposedly didn't arrive, I asked for a refund. At which point, I was charged a restocking fee. I vowed to never do business with them again. THEN, I got a call from the GM. I explained what happened, expecting nothing to be done, but he was understanding with my frustration and made things right. This dealership deserves your business! Give them the opportunity to serve you.

DO NOT BUY FROM THIS DEALERSHIP!!!!…read more Dear Union City Chrysler Jeep Management, This message serves as formal notice that your dealership is now in breach of contract regarding the sale of my 2022 Jeep Grand Cherokee 4x4, purchased from your Union City location on May 7, 2025. You provided a written agreement at the time of sale to repair or replace the cracked windshield and damaged front bumper, and instructed us that these repairs would be scheduled at your Smyrna location. Despite three weeks of repeated calls--more than ten attempts to your dealership and service department--we have been ignored, disconnected, or strung along with vague promises. No appointment has been scheduled. No follow-up has occurred. Further, when I attempted to register the vehicle, I was informed by the Georgia Department of Driver Services (DDS) that your dealership has failed to submit the title paperwork, making it impossible to secure a permanent registration. The temporary tag you issued is now near expiration. This puts me at legal risk through no fault of my own and represents a second serious failure on your part to fulfill legal obligations under Georgia law. Repeated calls to the dealership have gone unanswered and ignored. Your conduct constitutes willful negligence, deceptive business practices, and bad faith, all of which are subject to legal remedy. THIS IS YOUR FINAL OPPORTUNITY TO RESOLVE THIS PRIVATELY. You have until Friday, June 21, 2025, at 5:00 PM EST to: Schedule and confirm repairs for the windshield and front bumper, in writing. Provide documented proof that the title has been submitted to DDS. If you fail to respond and resolve these issues by the stated deadline, I will take immediate action, including but not limited to: Filing a formal complaint with the Georgia Attorney General's Consumer Protection Division Initiating litigation for breach of contract, negligence, and damages Contacting Chrysler Corporate and escalating this case through their legal and consumer affairs departments Disclosing your conduct to local investigative journalists, including WSB-TV, FOX 5 I-Team, and Atlanta News First Publishing our documented experience across Google Reviews, BBB, Yelp, and social media platforms with names and dates I want to be absolutely clear: I am prepared to involve legal counsel and the media immediately, I am not interested in excuses, delays, or further avoidance. I expect a written response, resolution plan, and documentation of title submission by the deadline.

I've been bringing my vehicle to ALM Chevrolet South since around 2022-2023 (before it became ALM)…read moreand have been mostly pleased with the service. There were a few occasions in the past where I had to get management involved to resolve an issue, but overall I've remained a satisfied customer. My visit on 3/9/26 went especially well. My service advisor Kris was excellent -- professional, patient, and very friendly. He answered all of my questions and kept me informed throughout the process. My technician Malik also did a great job handling my vehicle efficiently. This visit reminded me why I keep coming back. I truly felt valued and taken care of yesterday! The new management was definitely reflected in the service I received! I'll definitely be returning. A solid 5/5 experience!

I have never experienced poor service at this level. ITs my fault for bringing my car back here and…read moremy wifes car multiple times. Ive had to get General Motors Corporate involved twice now. Service is poor, customer service, Incomplete and incorrect invoicing, and more. I have dealt with other Chevy and GM dealerships and they run smooth and are pleasant. I will be reporting this to GM again as well. Meanwhile im having to go all the way to Heritage Cadillac for service now which is inconvenient but at least im treated with dignity and respect. Please avoid this dealership if you can for service especially if you need your car back in UNDER 3 WEEKS! They also dont have loaners and dont offer the drop off and pick up that is advertised on their website. POOR SERVICE. POOR WAIT TIMES. BAD CUSTOMER SERVICE. LONG HOLD TIMES. NO LOANER VEHICLES. POOR RESULTS. I have had this experience with both my escalade and suburban.

My husband and took his 23 XM in for scheduled maintenance. (thankfully all covered under warranty)…read moreWe sat there for 3 hours. When the vehicle was ready the service tech called him to tell him it was ready and said that he'd been looking for him. My husband told him that we were still sitting there in the waiting area where he had first greeted us. We'll know next time to just drop the vehicle off. I will say that the show room was really clean and one of the salespeople were really nice to us, as we walked around looking at other vehicles.

I'm extremely disappointed with my recent BMW purchase experience with BMW of South Atlanta. After…read morebringing the vehicle home, I attempted to set up my driver profile and quickly realized that key features--like Comfort Access and the Alexa integration--were not functioning at all. I contacted BMW Assist and ConnectedDrive support, only to find out that the vehicle requires a software update for these features to work properly. This is something that absolutely should have been addressed prior to the sale. I then reached out to my sales representative, who told me I could take the car to a nearby dealership to resolve the issue. However, when I arrived at a local dealership for the software update, I was informed that the update would cost $450 and take anywhere from 2 to 6 hours. This was incredibly frustrating and unacceptable. I just purchased this vehicle, and now I'm being asked to pay out of pocket and spend half a day fixing something that should have been fully operational before I ever drove it off the lot. To make matters worse, the dealership I purchased the vehicle from is over an hour away, and I had already made two separate trips there within a 4-day span during the negotiation and purchase process. After that time investment, I expected the car to be fully ready and all features operational at delivery. After playing phone tag with the dealership I purchased from for the past week, I was repeatedly told I would receive a call back the next day. It has now been three days with no follow-up at all. When I finally did get information, I was told that Comfort Access is actually a separate feature and that my X3 does not include it--something that was never clearly communicated during the sales process. I was also told that Amazon Alexa was a feature I could use, but that it expires at the end of this month, which is surprising as I've never encountered that with previous BMWs. Even more frustrating, after getting home and attempting setup, Alexa does not appear as an installed app in the vehicle at all and the dealership has informed that I will need to bring the X3 back in for them to do further updates. To add further context, this is my sixth BMW, and by far the worst experience and level of service I have ever had with a vehicle purchase. This experience has left a very negative impression. For a brand that prides itself on luxury and customer experience, this level of oversight, lack of transparency, and poor follow-up is disappointing. Buyers should not have to deal with additional costs, unclear feature availability, and lack of communication immediately after purchase just to have basic advertised features working.

I had to give in and go to the dealership. Of course if you don't have an appointment you have to…read morewait for them to fit you in. Even though I had went the day before and the guy told me to come back the next morning. He didn't mention I should make an appointment he just told me to come back at 7 am when they open. So I did and was told I would have to wait for a couple of hours. I was already prepared to wait. I had all of my electronics and chargers with me. Shane was the service rep helping me. He told me the problems and cost of the major issues I brought it in for. I decided not to go with one of my issues because the price was ridiculous for that little repair. He made sure I was comfortable during my wait and he kept me updated along the process. I was kind of mad when reviewing the bill because they fixed things they didn't discuss with me or ask could they fix. Per my receipt they fixed them because the technician recommended them. I wish they would have asked my permission first. So next time if I take my car back I'm going to have to have a good discussion with them before I allow them to repair anything. But my baby is fixed and back riding smoothly. And it didn't take as long as they first estimated. But if you want to go here it's best to make an appointment. And make sure y'all thoroughly discuss what needs to be fixed and what you want them to fix.

I recently went to the ALM Chevy South location to get a oil change and transmission diagnostic. It…read moretook them a week and a half to do the diagnostic to say my transmission needed to be replaced. They also quoted me nine thousand dollars for a new transmission where other shops were charging me 4750 for a new transmission plus 1000 for labor. When I declined the transmission it took them almost another 2 weeks to fix my rear shocks and brakes and the oil change. To put it into perspective. I took a 3 week vacation and the car still was not complete when I returned from vacation to where I had to get a rental car to go to work because my car was still being serviced by this location. When I finally went to pick up my car after they said it was ready I had to wait 30+ minutes as they only had one sales rep and when I got in the car the seat had a smudge and still had tags in it. No new oil change tag in the driver side and the oil life wasnt even reset on the console. 2k for rear shocks, front brakes and a oil change. I cannot recommend getting car service from this location. Ever since ALM bought out this location service has gone down. My last oil change I dropped it off in the morning and it wasnt ready until the next day. The time before that they said they are so swamped that they wont be able to even service my car that day so I ended up having to take it somewhere else. Hopefully their service gets better in the future.

I wanted to give a special shout out to Stiver's Ford South on Jonesboro Road after a bad…read moreexperience at the Chevrolet dealer on Jonesboro Road. I decidedto go to Ford, which that's all I've owned anyway once I entered into the establishment I was greeted by Aramis the sales person. I immediately told him about my bad experience and then he told me that he would ensure my experience at this dealership would not be bad whether I bought a vehicle or not once I told him what I was looking for he immediately went to work by browsing through his inventory and then brought out a vehicle that was everything that I wanted it was a fairly simple process as my finances are squared away, and my credit is A+ plus, there was no pressure to buy in the sale and I also finance through my credit union. Unfortunately, for me, I had a medical event that prevented me from driving at the time however they allowed me to keep the vehicle there for about a week until I I was medically cleared to pick it up. I also had to utilize help from friends during this time of purchase and they were just as gracious to them. It has been over 20 years since I have bought a new vehicle and coming in dealing with a medical event that I previously had had was going to be challenging but diverse for itself especially Aramis and Bill were the ultimate professionals and I would definitely go back to them or wherever they go to get my next vehicle. Also, when I purchased the vehicle, my neighbor noticed a rubber piece was coming up as a vehicle was preowned. I took it back within two weeks of purchase and they corrected the issue which needed a new piece and I was able to get the new piece at no charge. Aramis and Bill at Stivers Ford South were absolutely phenomenal and made this experience a very good one thank you Ford. Thank you Stivers Ford South. Thank you Aramis and thank you, Bill. I would highly recommend for your next vehicle purchase that you at least stop by Stivers Ford South and let them assist you with your next purchase. Vehicle purchased: 2022 Ford Tremor

Zero stars This all…read morestated when I purchased a new(ish) 2025 Ford F150 from stivers ford south in Union City, GA on 2/23/2026. The ads for the truck stated that the truck had 7 miles on it, but when I got t here I found out that it had 3,499 miles on it. I had communicated with them verbally, via text, and email prior to making the 2.5 hour trip down there. They never mentioned that the truck was part of the Ford Courtesy Transportation Program (FCTP) or that it had 3,400 miles on it. After negotiating I ended up agreeing to purchase the vehicle. One of the big selling points that was stated multiple times by both the salesman (Okon) and the sales manager (Curtis) was that it would have a full warranty that started that day and would be adjusted for the current mileage. Later, when setting up the Ford app and registering on the Ford Support website, I found out that Ford Motor Company showed the warranty start date as July 26, 2025. As you might expect, I was not happy about that and contacted Ford customer service and stivers ford south. See the attached image for a summary of all the times I contacted someone at Ford or at Stivers. They continuously claimed that it was just a paperwork error and that they were working with Ford Motor Company to straighten it out. But In the end it became obvious that it was not something that could be fixed. I verified that fact with Ford Support and via extensive research. So in the end, either the salesperson, two sales managers, and the general sales manager were were either woefully ignorant of the warranty process or they intentionally mislead me. And surely after all the calls and discussion they would have found out the facts and yet they continued to claim that they were working on it. I don't know if they are just not very smart or they were not being honest about it. In either case I would never have purchased the truck if I had known the truth. I learned a hard lesson, never trust a dealership or their employees, never leave without everything in writing, and never, never step foot in stivers ford south.

Neshon consistently makes sure I'm taken care of from start to finish. She answers all of my…read morequestions, keeps me updated throughout the process, and always ensures I have a great experience. Her communication and customer service are excellent; especially since that was something I had previously felt was lacking at the Union City location and had even considered taking my business elsewhere because of it. It's great to see the right people in the right positions. Great job!

Great customer service and the woman technician was very informative; she updated me on everything…read morethat was done to my vehicle; I will return for my next service.