Mixed Experience - Strong Start, Poor Follow-Through…read more At first, the team worked extremely hard to get me approved despite my credit challenges. They were attentive and persistent, even continuing to work on my approval after I left the dealership and calling me back once everything went through. I really appreciated that effort and their initial customer service. However, the issues began once I entered the finance office. I clearly and repeatedly stated that I did not want the extended warranty. Despite this, the finance manager insisted that my interest rate had been reduced to "fit" the warranty into a lower monthly payment -- which was misleading and bordered on unethical. When I asked for an itemized breakdown of costs rather than just a "total payment" summary, it was a struggle to get it, but I eventually did. I declined the warranty and made it clear that if my interest rate depended on paying an extra $4,000, I would walk away from the deal. After that, the finance manager, Greg Thompson, seemed irritated and told me, "It's your vehicle and I don't care what you do." My interest rate, of course, didn't change once I declined the warranty, proving my concerns were valid. Even after signing, my salesperson continued to pressure me about the warranty, using the same dismissive line -- "it doesn't matter to me" -- while still trying to sell it. For anyone considering purchasing here, understand that these warranties are profit-generating add-ons. I'd respect them more if they were upfront about that fact. And dealership employees should never make customers feel like they don't matter. Post-sale, the experience declined sharply. I've called and texted my sales rep multiple times with little to no response. It also took two or three follow-ups to get my purchase documents emailed, since printed copies aren't their standard process. Overall, they worked hard to close the deal, but once the sale was done, the support and communication disappeared. If you decide to buy here, make sure every question is answered before you leave, and get everything in writing. Tip: Do your research before purchasing their extended warranties. I found a better plan elsewhere -- with longer coverage, lower cost, and not rolled into my car loan (so I'm not paying interest on it).

This is the first negative review we've ever written. We were told that our $300 deposit would be…read morereturned to us if we chose not to purchase the car. Four weeks later (our visit was on June 6) and numerous calls to attempt to talk with our salesperson, Ben, and his manager we have yet to have someone call us back or return our money. We'll report this as fraud to our credit card company. We suggest you stay away from this dealership.

They are a so so Audi service shop. They claim they did a service update but it took two months…read morebefore, Audi received the completed update data from Audi South Atlanta. When we went to Audi North Atlanta they have five time more service people and before I leave the dealership they show me where Audi has received the updated completion data package and our car info was updated in Audi system. A world of diffence in the service you get at the Audi south side dealership than the North side dealership. It took de 91 minute minutes to drive to the northern dealership each way but it still did not take the five days for the south side to to try and do the update plus two months to get it uploaded to Audi. It could have been better......

I cant say enough about Audi South Atlanta. From the initial searching all the way to the paperwork…read moreand delivery it was a breeze. Keenan Penson made this whole experience seamless along with the help of a few others. If I am ever looking for another used car, I will def be back.

Carlos and the team made our purchase experience easy and stress free…read more Thank you for everything.

Anthony Pierce (Sales) made the process of purchasing our new vehicle simple and pleasurable from…read morestart to finish. Charles (Credit) and Alex (Tech) were equally professional, courteous and delightful. I will be purchasing from Butler again and will be recommending this dealership to all of my friends and family. WAY TO GO BUTLER TEAM!

DO NOT BUY FROM THIS DEALERSHIP!!!!…read more Dear Union City Chrysler Jeep Management, This message serves as formal notice that your dealership is now in breach of contract regarding the sale of my 2022 Jeep Grand Cherokee 4x4, purchased from your Union City location on May 7, 2025. You provided a written agreement at the time of sale to repair or replace the cracked windshield and damaged front bumper, and instructed us that these repairs would be scheduled at your Smyrna location. Despite three weeks of repeated calls--more than ten attempts to your dealership and service department--we have been ignored, disconnected, or strung along with vague promises. No appointment has been scheduled. No follow-up has occurred. Further, when I attempted to register the vehicle, I was informed by the Georgia Department of Driver Services (DDS) that your dealership has failed to submit the title paperwork, making it impossible to secure a permanent registration. The temporary tag you issued is now near expiration. This puts me at legal risk through no fault of my own and represents a second serious failure on your part to fulfill legal obligations under Georgia law. Repeated calls to the dealership have gone unanswered and ignored. Your conduct constitutes willful negligence, deceptive business practices, and bad faith, all of which are subject to legal remedy. THIS IS YOUR FINAL OPPORTUNITY TO RESOLVE THIS PRIVATELY. You have until Friday, June 21, 2025, at 5:00 PM EST to: Schedule and confirm repairs for the windshield and front bumper, in writing. Provide documented proof that the title has been submitted to DDS. If you fail to respond and resolve these issues by the stated deadline, I will take immediate action, including but not limited to: Filing a formal complaint with the Georgia Attorney General's Consumer Protection Division Initiating litigation for breach of contract, negligence, and damages Contacting Chrysler Corporate and escalating this case through their legal and consumer affairs departments Disclosing your conduct to local investigative journalists, including WSB-TV, FOX 5 I-Team, and Atlanta News First Publishing our documented experience across Google Reviews, BBB, Yelp, and social media platforms with names and dates I want to be absolutely clear: I am prepared to involve legal counsel and the media immediately, I am not interested in excuses, delays, or further avoidance. I expect a written response, resolution plan, and documentation of title submission by the deadline.

Whoever is in charge is asleep at the wheel (pun intended). Only my sales guy (Chris) was great,…read moreother than that it has been a terrible experience.

I've been bringing my vehicle to ALM Chevrolet South since around 2022-2023 (before it became ALM)…read moreand have been mostly pleased with the service. There were a few occasions in the past where I had to get management involved to resolve an issue, but overall I've remained a satisfied customer. My visit on 3/9/26 went especially well. My service advisor Kris was excellent -- professional, patient, and very friendly. He answered all of my questions and kept me informed throughout the process. My technician Malik also did a great job handling my vehicle efficiently. This visit reminded me why I keep coming back. I truly felt valued and taken care of yesterday! The new management was definitely reflected in the service I received! I'll definitely be returning. A solid 5/5 experience!

Buyer Beware!! I bought and paid for a 2011 Cadi CTS and a week later I am getting the run around…read moreabout getting the car delivered. They want me to sign a purchase contract with incorrect amounts and "refund" the difference to me later. Not doing that. I don't operate that way. Something is wrong here and no one seems to know what is going on. 6 different people contact me. IF they are legitimate they are inept. Be careful.

My husband and took his 23 XM in for scheduled maintenance. (thankfully all covered under warranty)…read moreWe sat there for 3 hours. When the vehicle was ready the service tech called him to tell him it was ready and said that he'd been looking for him. My husband told him that we were still sitting there in the waiting area where he had first greeted us. We'll know next time to just drop the vehicle off. I will say that the show room was really clean and one of the salespeople were really nice to us, as we walked around looking at other vehicles.

I'm extremely disappointed with my recent BMW purchase experience with BMW of South Atlanta. After…read morebringing the vehicle home, I attempted to set up my driver profile and quickly realized that key features--like Comfort Access and the Alexa integration--were not functioning at all. I contacted BMW Assist and ConnectedDrive support, only to find out that the vehicle requires a software update for these features to work properly. This is something that absolutely should have been addressed prior to the sale. I then reached out to my sales representative, who told me I could take the car to a nearby dealership to resolve the issue. However, when I arrived at a local dealership for the software update, I was informed that the update would cost $450 and take anywhere from 2 to 6 hours. This was incredibly frustrating and unacceptable. I just purchased this vehicle, and now I'm being asked to pay out of pocket and spend half a day fixing something that should have been fully operational before I ever drove it off the lot. To make matters worse, the dealership I purchased the vehicle from is over an hour away, and I had already made two separate trips there within a 4-day span during the negotiation and purchase process. After that time investment, I expected the car to be fully ready and all features operational at delivery. After playing phone tag with the dealership I purchased from for the past week, I was repeatedly told I would receive a call back the next day. It has now been three days with no follow-up at all. When I finally did get information, I was told that Comfort Access is actually a separate feature and that my X3 does not include it--something that was never clearly communicated during the sales process. I was also told that Amazon Alexa was a feature I could use, but that it expires at the end of this month, which is surprising as I've never encountered that with previous BMWs. Even more frustrating, after getting home and attempting setup, Alexa does not appear as an installed app in the vehicle at all and the dealership has informed that I will need to bring the X3 back in for them to do further updates. To add further context, this is my sixth BMW, and by far the worst experience and level of service I have ever had with a vehicle purchase. This experience has left a very negative impression. For a brand that prides itself on luxury and customer experience, this level of oversight, lack of transparency, and poor follow-up is disappointing. Buyers should not have to deal with additional costs, unclear feature availability, and lack of communication immediately after purchase just to have basic advertised features working.

I recently went to the ALM Chevy South location to get a oil change and transmission diagnostic. It…read moretook them a week and a half to do the diagnostic to say my transmission needed to be replaced. They also quoted me nine thousand dollars for a new transmission where other shops were charging me 4750 for a new transmission plus 1000 for labor. When I declined the transmission it took them almost another 2 weeks to fix my rear shocks and brakes and the oil change. To put it into perspective. I took a 3 week vacation and the car still was not complete when I returned from vacation to where I had to get a rental car to go to work because my car was still being serviced by this location. When I finally went to pick up my car after they said it was ready I had to wait 30+ minutes as they only had one sales rep and when I got in the car the seat had a smudge and still had tags in it. No new oil change tag in the driver side and the oil life wasnt even reset on the console. 2k for rear shocks, front brakes and a oil change. I cannot recommend getting car service from this location. Ever since ALM bought out this location service has gone down. My last oil change I dropped it off in the morning and it wasnt ready until the next day. The time before that they said they are so swamped that they wont be able to even service my car that day so I ended up having to take it somewhere else. Hopefully their service gets better in the future.

Not open on Sundays. I truly like to only use dealerships for liability purposes. But whatever, if…read moreyou all would ever answer the phone off know you were closed today. Though here it says your open!

Carmen Filip and Tom Cox did a great job earning my business at Stivers Ford appreciate promt…read moreresponses to my questions. I will be returning here to purchase my next vehicle purchase!

Amazing experience. Traded & bought with Okon, Bill & Eddie. Felt like we were treated with respect…read more& dignity. Highly recommend this dealership if you want courteous, straightforward & helpful information on a car to purchase or trade.