sales guy Julian was good for me and the finance guy was good as well. one thing I didn't like is the $900+ add (LoJack) on that they won't take off. Their price was good for the car I purchased. read more

I went to Hanna in hopes of selling my '17 Acadia. I dealt with Donna who at first was kind. It wasn't until I started asking questions about my car's valuation that things turned south. I was met with condescending responses and for some reason she felt the need to tell me repeatedly that she's worked in sales for five years. The worst of it came when I asked for the offer in writing. She was reluctant to provide the document and when she did the information was incorrect. We decided to sell elsewhere. read more

If you are an out of towner trying to buy a used EV off this dealership be very careful as they are dirtballs requiring that you pay a mandatory warranty for at least 1 year ($995) up to $2250. It's called the Hannah warranty and it's administered through LoJack and it's a scam warranty that covers rips in the seats and damage from bird dookie to the paint job. Whether a mandatory extended warranty is legal varies from state to state but I believe it's illegal in North Carolina. The sleazy part is when I was coordinating the purchase they said a receipt for train tickets would be fine in lieu of a deposit with them. The next day I asked if there were going to be any additional fees and that's when the ol' Hannah warranty came out of the woodwork. I had to eat $200 in bus tickets but once I realized they hid the mandatory warranty I couldn't trust anything they had said before then, the condition of the car, etc. Complete waste of time, f_ck these dudes. I've attached a picture of their invoice with that whopping $2,250 in Hannah warranty. read more

Hanna Imports - Invoice - Car Dealers Near Me - Raleigh, North Carolina

I had a superb experience buying my EV car at Hanna Imports. I worked with Donna Moody in sales. She was patient and professional. Donna listened and wrote down the cars that I saw on the internet. She followed up to find cars with the options that I wanted that were available. We worked together to find a good match for my priorities. Finally, I whittled down the best car fit for my price range and concerns. When I made my decision, DeAndre Price seamlessly helped me complete the financial side and paperwork for the transaction. I was very nervous about buying a car, but the experience was wonderful. Do it! Make an appointment and get this team, Donna Moody in sales and DeAndre Price in finances to help you buy your next vehicle. read more

I originally left a 5-star review in 2021 for the smooth experience selling my vehicle to Hanna Imports. Unfortunately, my recent experience purchasing a vehicle from them was the complete opposite. If you're considering buying from this dealership--steer clear. Whatever small savings you think you're getting is not worth the frustration that follows. Once they have your money, don't expect any support for issues that arise after the sale. I've been promised multiple callbacks with updates or solutions, but none ever came. Most recently, I specifically asked for a call from the General Manager--was assured it would happen--but, once again, nothing. They're quick to take your money, but when it comes to accountability or follow-up, they disappear. Save yourself the headache and take your business elsewhere. read more

I purchased a Genesis Electrified G80 From Hannah and had it shipped to California. My salesperson was Brandon Wells and he was excellent-probably the best I have ever worked with! Since I was in Calif. and could not see the car, Brandon was kind enough to take many pictures and send numerous videos and answer my many questions. The car was shipped out and it had some severe swirl marks so I had to have it detailed and it looks a lot better but still not as good as I had hoped. Anyway, the finance dept. promised they would reimburse me for the detailing and a windshield chip but I could not get a call back until I talked to Carlos, the lot manager. Carlos made sure I got a check, at least for the detailing reimbursement. Bottom line: 5 stars for Brandon and Carlos and two stars for the finance dept. If you shop at Hanna be sure and ask for Brandon! read more

Austin Reed was the best and very great customer service fast easy and very reliable.

I'm not writing this review because I want more money -- I'm writing it because I was misled and disrespected by Hanna Imports after buying my Tesla in November 2024. I was told the EV tax was included in my sale. But when I went to the DMV, they said I had to pay it myself. I reached out to the General Manager, and he told me to go ahead and pay it -- that they would cut me a check to reimburse me. Based on that promise, I paid the tax In which I had no problem paying. Now, months later after multiple visits and being brushed off, they're saying a previous check they gave me already covered the EV tax. If that's the case, why was I ever told to pay it and promised reimbursement? This isn't about a few hundred dollars ; it's about integrity. If the GM made a promise, he should've followed through. It's not my job to double-check if he talked to someone or cleared it with his team. He made the promise, and now they're pretending like that conversation didn't happen. It feels like once you buy the car, they stop caring. The communication is awful, and the accountability is nonexistent. I would never buy from Hanna Imports again, and I wouldn't recommend them to anyone looking for an honest dealership. read more

We purchased a vehicle here in January of 2025. We also purchased a warranty at the same time. We were told that the warranty can be cancelled at any time and given the form and instructions to do so if we decided to cancel. In July of 2025 we decided to cancel the warranty. We called, emailed, and drive to this business several times, and were assured it would be taken care of. They have now stopped responding to emails, and not calling us back. We still do not have a cancelled policy. I would advise to NOT purchase a warranty if you think you may ever want to cancel it! We will never use this business again, or their sister company because of this issue that could have been resolved months ago. But instead, they decided to ignore our requests. read more

We started the purchased of a used Volkswagen ID.4 starting on August 26, 2023. After all the run around they gave us. We finally received the car on September 22, 2023. Here it is the beginning of November and we still haven't received any paperwork at all for the car. We have already made a payment on the vehicle, no sales paperwork. We also purchased an extended warranty on the vehicle, at this point we still haven't received any paperwork AT ALL about the warranty. The ONLY person at the entire dealership that was reliable was Ashton the sales person ( a reliable SALES PERSON that's a mouth full ). But he was the only person that we could rely on to keep in touch. EVERYONE else was absolutely horrible at best. It took days not hours for someone to call us back. Also who ever the previous owner was must have kept the vehicle in a field. There were rodent droppings all over the place under the hood , and signs where they were gnawing on the rubber and foam. I noticed it the same day it came, so it's something they should've seen and cleaned, and replaced the parts. read more

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It was a very painless experience with nice, knowledgeable staff. The salesperson, Andrew, was very kind and helpful.

I'm not writing this review to degrade the company, I'm simply sharing my experience. I purchased a vehicle for 17,000$ when I looked at the paperwork the loan amount said 21,000 these people added a warranty added a maintenance warranty without informing me of any price change. I immediately contacted the manager and was given a warranty cancellation for to fill out. He said it would take 3 months for the warranty to cancel. I contacted corporate after multiple failed attempts to get this manager on the phone, only to be told by the warranty company that a cancellation form was never processed and it only takes 7 days to process. Long story short avoid this place still waiting on the amount financed to change read more

Hi! I cannot say enough good things about my experience with Hanna Imports! I am in the middle of a very high conflict divorce case and I was desperate to get a new car because my other one was needing a lot of repair work and it was being tracked by my ex. I have lived in danger for a long time and my story seemed to really matter to Hanna Imports. They worked with me to get financing and walked me through every step since this was the first time I have ever purchased my own car. Special shout out to Bav! If you get the joy of working with him, he is genuinely SUCH a wonderful person who went above and beyond to help me! He is patient and kind as well as being so incredibly knowledgeable! I do not have a clue why this place gets poor reviews because the company is totally legit and so very helpful! Go see Hanna Imports today! read more

Just a heads up, we bought a car In September 2022. We used our own finance company. We live in Denver now. Last night, someone from this car dealership, tried to pull our credit. They did not use our last name. I called, and tried to get to the bottom of it. I did call the other location, and they have not pulled the SS# at all. I gave them the last 3 digits only. I would not use this company, as someone there is being sneaky. It is too much of a coincidence, that we bought a car for our daughter there, that some random person would have access to our SS#. The man I talked to, said no one ran a credit report on our last name. Well, of course not, it would be the name of the person committing fraud. I have read a few articles, that this has happened with other companies as well. Do yourselves a favor, have a pre authorized loan from a company you trust , if possible. read more

John was amazing and very helpful. We drove down from Lynchburg, VA area and told them what we were looking for. They had it ready for us to test drive. Everything we asked about he knew the answers or he ran to find out. John came with us and was great with every question. He helped us figure out how to get a 2nd key, new rear light casing and new fender light. Had it detailed for us and even took it back when I found something needing more attention. read more

Following up on my previous 1star review. The dealership inspected the problem I was having with the vehicle and was able to make everything right for me. I appreciate that they made it easy and took my health into consideration. Thank you! Tamera S read more

do NOT buy a car from this group if you are out of state. The "out of state specialist" is the least communicative person I have ever had to work with professionally. I would have to pester him to get any sort of answer about paperwork, estimated dates, anything; and when he did respond it would be only a few word answers. He never even mentioned to me that once I received the car I would need to get an additional smog certification, and a vin verification, all out of my own pocket. Also, the "blue" car he sold me (only reason I bought it out of state), was just wrapped. I could have wrapped it myself for cheaper than it cost to ship it to me. AND, the car wasn't delivered with even a half tank of gas, it was on fumes. ALSO, the car was a plug-in hybrid, and they gave me no charger. What the actual f*ck? Additionally, after I actually had my hands on the car, the registration process took so incredibly long (due to wrong information I was given) that my temporary MONTH LONG REGISTRAYION expired, and I now have to drive the car illegally before I get the actual physical registration. They refused to offer me a rental so I am not driving ILLEGALLY, because they take their sweet damn time doing anything. Also, the gas cap cover just fell off on it's own, held on very lightly with the smallest amount of glue. Did they even check the car before they sold it? DO NOT BUY A CAR FROM HERE. The staff is so unbelievably incompetent and have no idea what they are doing. If I could take it all back I would; these people cause nothing but stress and headaches read more

Avoid this business!! They have a horrible reputation for adding fees and unwanted services to include a tracking device where you information is collected and sold for tracking purposes. I say again avoid this dealer they are no good and often take advantage of hard working people just trying to get transportation to and from work. read more

I highly recommend Hanna Imports! We had the best experience trading in our 2013 Ford Taurus that had been having some engine problems, for a 2020 Jeep Compass Limited. Customer service was everything I could have wanted and more. It took me around 3 trips to Hanna Imports to come to a decision and each time I was greeted by Noah Batts as if we were family while he encouraged and assisted me with my new purchase. Jimbo and Bobby also helped tremendously with finalizing everything and I even got 2 free oil changes from Isaac! Definitely consider Hanna Imports when making your new car purchase! read more

Hanna Imports - 2020 Jeep Compass Limited - Car Dealers Near Me - Raleigh, North Carolina

Because nothing is lower. Trying to buy a $16000 vehicle, why on KBB and edmunds should be $12500. So I thought we could negotiate. Nope not a chance. Not only were they overpriced, but the $16,000 car was now $20,400 after taxes and THEIR BOGUS BS FEES. read more

WARNING! Classic "Bait and Switch" operation. They had a great car listed online. I called, they verified they had it. I texted the night before to double check. They confirmed. I received this text while I was driving (2 hours) to get there: "Hello Louis, this is Hanna Imports, please type "YES" to confirm your VIP reservation for Saturday, December 3, 2022 10:15 AM, we are looking forward to seeing you soon! 919.878.5855. 2407 Wake Forest Rd Raleigh NC 27608. We will refresh the unit and have it pulled up for your convenience." When I got there: "Come on in and I'll get you registered while we try to find your car." Then: "Yeah, we just gave that car out as a loaner, but come on in and we can see what we can do..." They are not accredited by the better Business Bureau and have a "B" rating. Check it out here: https://www.bbb.org/us/nc/raleigh/profile/used-car-dealers/hanna-imports-inc-0593-90165064 read more

First thing first, our sales rep Ashton was Awesome. Ashton was knowledgeable about the car and super helpful. This review is about the dealer and management only. READ THIS BEFORE YOU EVEN CONTACT THIS DEALER. The issue at this dealer is that they employ a very shady business practice of offering a 12 month "Hanna Advantage" Paint, Interior & LoJack service that is presented as something of an "Option" but you find out quickly that it can not be declined. They basically charge an additional 995$ OVER THE ADVERTISED PRICE (SUPER SHADY!) for this "option" that you can not decline. In effect, after you decide to purchase the vehicle, you are presented with the information that it is nearly $1000 more expensive than advertised. What's worse is that for this nearly $1000 they are offering Paint protection (Wax), Interior Protection (Scotch Guard), and vehicle location service (12 months) and hardware on a vehicle that already has vehicle location services it built in from the manufacturer. This practice is both shady and takes advantage of their customers. I do not know if it is technically illegal; however, the practice is as close to a "bait and switch" as I have ever seen. Even in the used car business this is nefarious and disgusting behavior. Hanna Imports should be ashamed! Note: I requested that the Vehicle location hardware (dealer added) be removed from the car before I would take possession. I am also perusing other avenues to recoup the funds owed to me for the "option" that was not an "option". read more

Trash. I wouldn't purchase a car from here if they give it to me for free, because the problems would probably outweigh the free car to eventually cost me more in the long run. read more

This dealership engages in deceptive advertising practices. They advertise their prices with a $4,000 EV tax credit taken off to make their cars look cheaper, even though not everybody qualifies for the credit. Buyers beware. read more

If I had to do it all over again I would have never walked in to Hanna Imports. I let me guard down for a minute and paid the price. They charged me $999 for LoJack that I never asked for. They did not take off the $1000 they were supposed to because I financed through them. The finance guy was a jerk. My goal with this review is to keep people from making the same mistakes I did. Don't go here. This is why car dealerships get a bad name. If I had to do it all again, I would have walked right out of that dealership, Heed my warning, save yourself from heartache. read more

WATCH OUT this dealer adds a paint and fabric warranty extra fee and you have no choice if you want to buy the car. $1499 for a protection coating "Mr Hanna puts on all his cars". " a ceramic coating that can't be removed". When we said we don't want that we're told there was nothing that could be done, only choice would be not buy the car. Detailed reading of the the copious amounts of paperwork which you have to sign, has a disclaimer saying it is not necessary to buy the car . And the contract for this protection is with another company owned by Hanna. Motor Tech Warranty Corporation. read more

In December 2022 I made an appt for my daughter to look at a vehicle she found online at Hanna Imports in Raleigh. She decided to buy the car and put $5000 down on it. She didn't need a cosigner. She's been working hard on her credit score. The vehicle was originally $8000 but after all the extras they added, including LoJack she didn't want and charging $800 for paperwork processing and other tags and inspection fees, her final total was over $11,000. And that was after the $5000 deposit! She thought her first payment was due around the end of February when it was actually due at the beginning of the month on Feb 6th. She got the days wrong. No one from the car dealership called her to remind her about her payment until the day before they took it from her. They called and left a message asking her to call them but didn't say why. She couldn't take that call because she was at work but it prompted her to look at her account and saw her payment was due. She made a payment which was accepted and processed. The bank didn't repossess her car, the car lot came and took it from her. They didn't call her either. They left her stranded at work with her wallet in the car. She was only 21 days late. She had made a huge deposit and no one tried to reach out to her to remind her of her upcoming payment. After a week of trying every day, spending hours on the phone trying to get her car back, getting the run around at every turn, she ended up financing through a different company but her original $5,000 deposit wasn't returned to her. Everyday she was told to call the bank or that someone was working on it or that someone would call her back or she would get disconnected. Even though she was doing everything she could do and believed that the dealership was trying to help her, they still emptied out her car and got it ready to resell. She lost a few things because of that. We were made to believe this situation would get fixed. We went up there the day it was taken to get her wallet and was reassured by Isaac Ward, one of the sales managers that everything would be fixed the next morning. He said he understood how mistakes can happen. He lied to us. He said he had connections and people owed him favors and that everything would be fine. We didn't have anything to worry about. There was a younger guy that was with him that heard all this. I feel like my daughter was scammed out of her money. She started dealing solely with Kerry Mitchell, another sales manager, because no one else would help her. They kept telling her to call the bank but her account had already been closed at the bank. He got the new financing account together for her but the car was now $1000 more and some extras and the LoJack were not added leaving her total now around $9000. Her $5000 is not applied to the new numbers. I reached out to Mr Mitchell several times but he refuses to answer my emails now that I have asked for my daughter's deposit back. He replied to my earlier emails though. This is bad business practices! UPDATE: I finally got ahold of the president of Hanna Imports and within a couple hours he fixed everything for us! We also found out that one of the sales managers that did nothing to rectify this no longer works there. We are very happy with the outcome. The customer service definitely needs work but my daughter loves her car. I wish I could say this wouldn't happen again to someone else but I'm more inclined to do business with them again since Mr Hanna was so caring and prompt with our issues. read more

I purchased a vehicle in 2023, unfortunately for unseen circumstances the car was written off. I've been contacting them for months now to cancel my service contract and they have given me the runaround. Horrible customer service, DO NOT BUY ANY VEHICLES FROM THIS DEALER. read more

Came in for a 12:15 appointment to view a 2021 toyota highlander. We were partnered with "Mike" where we then had to wait 20 min for him to tell us that the car was sold. I understand that is is a business and that selling cars is the point; however, Mike seemed to not know what he was doing at all and once said that the car was sold, let us walk away without trying to fix the very negative impression we had of this place. We would've been more than happy to take a look at other vehicles had he shown any sort of interest in us as customers. Stay away. read more

The salesman were super nice especially Steve Smith the gentleman I dealt with he was amazing got a great deal the only downside is the detail department could be a little better other than that I would Highly recommend this place to buy a vehicle and deal with Steve Smith he's a great great honest salesman!!! I love my new Escalade thank you so much!!! read more

Hanna Imports - 2014 Cadillac Escalade - Car Dealers Near Me - Raleigh, North Carolina

Please do your research and read the other reviews about this business. They have decent prices for their luxury vehicles but it could also come with expensive repair costs. Less than a month after purchasing my brakes were squeaky. I took it back to the dealership and they said it would be over a month before they could get to my car. I took my car to the BMW dealership and they found 2 other problems and my oil was black so the dealership didn't change the oil before they sold the car. I thought I would have some protection buying the maintenance plan but you can only use it at their repair shop and as I stated it could take weeks or months before you can get an appointment. This place is scamming people so please be careful! read more

The customer service was absolutely amazing! Everyone responded so quickly and so courteously. When I came in, the vehicle was pulled up and ready to go. The sales rep I worked with was helpful and answered every question that I had. Truly a great experience!! read more

What a total SCAM and total waste of my time and my employees time. AVOID! I picked out a specific used 2016 Miata that we wanted to buy for our office. A very simple cash transaction. My assistant called and negotiated a simple $500 off of the purchase price. Other than this, we were happy to pay the $699 dealer fee and shipping to get the car to us in Ohio. No other fees of any kind were disclosed or ever agreed to. They tried to sell us a package of 2 Miatas, which we considered, but the price didn't work out for the package. Thus, we agreed to buy just the one. When that happened, they backed out of the $500 discount entirely. WORSE, they then tried to add on a $999 undisclosed fee for a "theft deterrent" system they claimed to have installed on the car. Definitely NOT something we want, asked for, agreed to, or was disclosed in the listing or ad in any way. Suffice to say, from the original price agreed to, they tried to scam $1500 in additional money and wasted hours of our time. Wouldn't recommend to anyone ever, and we'll be sharing this same story across 10 different platforms so folks are well aware of their BS shady tactics. Considering we buy 20 cars each year, it's a shame they choose to be dishonest instead of creating long term relationships. They'll find out how that goes when the market shifts again in the near future and they have inventory they can't sell :) read more

This was the worst experience I've ever had purchasing a vehicle. This is the typical story.... As long as they get the car sold nothing matters. Don't shop here, the dealerships take no accountability for their mistakes. read more

Simply the worst place you can choose to buy or service a car. At first they will smile in front of you and please you, promising everything you want. They will sell you on their mandatory package of services, which you are obliged to buy along with the car, but when you sign all the documents, they will be completely different people! They will send you emails asking you to write to them if you need something, and when you need it, they will ignore you, they can even sign you up for a service that they are obliged to conduct, but in fact they won't sign you up, and they will make surprised eyes when you will show up for your appointment. I urge you not to contact them or their other branches. They look like a serious business, but in reality they are pathetic petty traders. read more

As many others have indicated, the Hanna Imports sales tactics of adding additional fees to the purchase of a vehicle is extremely unethical. This is my experience: Checked out the vehicle and was quoted a price but did not purchase that day. A couple of weeks later, revisited the store and they did not want to honor the price, but after checking the previous quote in their records, we agreed on that "price out the door". The salesman told me there would be a document fee +/- $800 and I understood title/tax would be added, and that was acceptable. Because I was out of town, just passing thru, I wanted to put down a deposit and finalize in a couple of days when I had more time. They said it could not be done that way....price was good just that day. Told them if they could clean the car and complete the paperwork in 45 minutes, I would write a check for the total we agreed on. Apparently, they like to quickly complete the paperwork, have you sign/intital the iPad, and give you a thumb drive to take home, therefore, not reviewing the Vehicle Buyer's Order in front of you. Once I got home and had a chance that evening to review the VBO, there was a "KAHU 3" fee that had been added for $1,499. This is related to a Lo Jack vehicle locator/security device that I never was told about nor asked for. Keep in mind I paid cash for the vehicle, so there was no need for Hanna to add any locator device to the car. It took six days and many phone calls to finally have the finance guy respond to say that once I signed the documents it was legal. Legal, perhaps, unethical and immoral, absolutely. Hopefully, the vehicle is of better quality than this dealer's strategy of sticking it to their potential buyers. Anyone that has given a five star rating most likely did not review their paperwork, but had an acceptable monthly payment. BUT, look at how many 1 Star ratings they have, indicating habitual lack of ethics. Negative publicity will certainly cost Hanna more than the $1,499 that was dishonestly added to my purchase. John C. Goldsboro, NC read more

Again I do not recommend this dealership... got a car last November and now the transmission is out. Over 2700 in repairs I was told from a transmission shop. The car had 35k miles on the dash and it blow on me already.... Now I can't drive my car for months until the cost to fix it becomes affordable. Thank you Hanna imports you really got me on this one... done doing business with you after 3 years read more

I have numerous friends who sell new and used cars, so I've never fallen victim to the tales of "used car salespeople" and the stigma attached to them. Until I met the folks at Hanna Imports in Raleigh! Now I understand.... My experience with them was everything that causes people to distrust car salespeople and I will never go anywhere near that place again. To begin with, I made an appointment to see a car at 9:00 am. I confirmed it the day before as well. When I arrived, no one was expecting me, and they had to go find the car. Not a real problem other than the 15-minute wait. Once I began the test drive, I began to ask the salesman, Brad, simple questions like "What is included in the inspection that you do on the cars?" He had no clue. He stammered around with comments like "The usual things. We want to make sure it's safe for our valued customers..." Well, that's nice. I would have preferred a little more detail like what is included in your "142-point inspection" as many GOOD dealerships will happily explain. Next, I called the following day to make an offer. It was a very reasonable offer that was only a few hundred dollars different than the asking price. Brad never called back. Two days later, I received a call from Jake (I believe that is his name, but he spoke so fast and mumbled so it was hard to tell). He wanted to know if I was pleased with my experience and could they do anything to earn my business. "Sure" I replied. How about an answer or a counteroffer? Never heard from Jake again. So, I called again two days later. The last person I had a great experience with was Phillip. He agreed to help me get the car inspected at the Land Rover dealership down the street from them. I thought that was very nice and professional so I thought we might be turning the corner and I would be buying the Range Rover from them. He set up an appointment for 9:45 and said he would personally take the car there himself. The next day, I called to spoke with the Land Rover agent around 3:00, and he said Hanna Imports never brought the car over. When I called Phillip, he said "Oh, we sold the car last night." So that bit about him taking care of everything and letting me know if anything came up.... well, that's just not how they operate at Hannah Imports. Avoid this place and their unprofessional salespeople. I've never dealt with people who treat customers like that, but I now understand why car salespeople get the wrap they do - it's because of places like this. read more

Drove up from Florence,SC to look at a car I saw online., Evan was our salesperson. He was very helpful and patient with us. We worked out a good deal and I'm happy. The only downside was the car I bought didn't have a few features I wanted. The finance person, Kiran was also very helpful and got us out of there quickly. I would highly recommend Hanna Imports to anyone looking for a nice clean vehicle. It was well worth the two hour drive. read more

The cars sold by Hanna Imports of Raleigh NC have major underlying problems they sell cars that have been in serious accidents and the Carfax reports are modified or wiped clean this is almost like counterfeiting used cars. Steer clear of this dealer/chopshop. read more