That one star rating is actually negative 100 stars. Listen to this! I called Geico and instead of…read moregetting them....I got a scammer! From just telling him my name he was able to pull up my information and actually told me all the vehicles on my policy, years, makes, models and VIN. He asked what I needed to do and I told him I need to remove a car from my policy. He told me he did everything I asked. He then charged my credit card $200+ and after hanging up with him I checked my card and saw the charges were not from Geico so I called another number for them and after many calls got a human on the line. The agent told me that it was indeed a scammer. She told me that their system is hacked and that there are scammers in it 24/7 and although they constantly combat this...they can never get rid of them entirely. I asked her to look closely at my policy as he made changes and asked her to make sure everything was ok. She said he (scammers ) did all the changes correctly! WHAT!! I asked could he go in and simply cancel insurance on a policyholder if he wanted and SHE SAID HE COULD! And if he did and I got into an accident.....that I would not be covered!! WHAT! This is a MAJOR PROBLEM GEICO!! This is 100% true and they can and should contact me immediately. You have my number....Im sick of trying to call you! CAL ME IMMEDIATELY! FIX THIS ISSUE ASAP!!

I guess most people only leave a review on the GEICO Yelp site when they have a bad experience. We…read morehave had GEICO for our auto, renters and Umbrella coverage for the past 12 years. Have never had an issue with claims, in fact I have always been pleasantly surprised on how efficient GEICO has been in processing and taking care of us with any claim we have submitted. Prices are fair for California and we demand good coverage. Warren Buffett owns the company so they have sufficient funds behind them. Pretty much everything is done online and at our convenience. I carry a hundred dollar comprehensive insurance deductible which if I repair 1 broken windshield it pays for itself for the next 10 years. That is a bit of information I pass on to most people is to compare rates on comprehensive insurance premiums $100 deductible vs $500 deductible. The difference is marginal and 1 claim covers the extra costs of premiums for 10 years or more. We are happy customers of GEICO and I felt it only appropriate to leave a good review amongst the several negative reviews left by people that seem to only use Yelp to bad mouth a business.

Edit: after I left my review Jose has people harassing me…read more I do not recommend him at all! I got a policy in August and they told me I signed in everything I needed for my discounts. Well 3 months go by and my premium went up and I asked why... he tells me I didn't sign everything and send all my documents. His office told me that I turned everything in... he doesn't answer the phone, he only texts me. caused me to have fees on my bank account! horrible service. I told him to cancel my policy but he never did and he blocked me when I asked if he would refund me my bank fees so I had to call Farmer's myself to stop my policy. HE IS SHADY!

Jose is the best insurance agent I have ever worked with. He's provided me with commercial…read moreinsurance (workers comp, general liability), surety bonds, life insurance and car insurance. He not only is responsive around the clock, but he also consistently finds the best rates. I would highly recommend his services - whether you're new to insurance policies or an experienced professional looking to maximize your benefits!

Amazing five star agent and team. They take care of all of your needs with quintessential…read morecommunication and amazing service. Five stars all day long!

I had been with Wawanesa Insurance for almost 10 years. After a horrible experience and always…read morebeing pushed from one adjuster to another with tons of paperwork. I finally realized - I DESERVE BETTER - I needed a new insurance carrier. So I spent the better half of the last week in February looking for a new insurance company to cover my home, property and car. Want to know why I choose Francy's Team and State Farm?!? The absolute best service!!!!!!!! Being able to go to my agents office, for them to know who I am with no question, joke about where we are from and what we love, makes it feel like family. I have a team that cares about me and wants to make sure I am protected. Chris McMurry was so kind and helpful to me while I was deciding on a new carrier. Because of his level of service & honesty with me, I chose State Farm over others. You can't go wrong with this team and I have already been referring my closest friends to this agency office!!! You rock Team Francy!!!!!

This was my first time using an AAA location to renew my car registration and omg.... super easy…read moreand convenient especially because I needed my tag right away. The wait was less the. 10 minutes. There's a 2.3% surcharge if you pay with a credit card instead of check or cash so go prepared.

They only care about sales. If you are a loyal customer for decades they ignore requests, drop…read moreyour phone call and are unresponsive the one time you need help. Switch right away and take every service with you. I wished I had earlier. They had a great reputation years ago but no longer about customer service.

Having confidence in the set up of new policies on tbe heals of a move is something I would think…read moreany consumer would expect. I had the pleasure of interacting with Mark today having questions about an auto rental bundle that didn't seem correct after establishing through the general support number. Mark quickly identified oversight and concerns. Leveraging deep knowledge, customer empathy and humor, he had the policies updated quickly. His detailed explanations and guidance had me leaving the conversation pleased and confident. Guess I truly am in good hands with Allstate. Gratitude, Mark! Appreciate the above amd beyond service.

I have had auto insurance and renters insurance with Allstate for many years. Mark was always easy…read moreto communicate with and always trying to get me the most reasonable rates. The whole team is nice and communicative. I would highly recommend them they take the stress out of dealing with insurance.

Moved from Liberty Mutual to State Farm in 2014. Dave has been a top notch insurance agent for home…read moreand auto. Highly recommended.

I have been getting my insurance from this location for about ten years. Everyone is always helpful…read moreand willing to answer questions. I've had the pleasure of having Liz as my contact during this time - and she is delightful. She's professional and caring and always willing to offer assistance or suggestions. I highly recommend this office for any insurance needs you may have!

My parents been with Mari and Allstate for years. Parents have a leak upstairs bathroom That just…read morehappened. No issues In the past with any leaks of any kind. Allstate Won't cover because they said leek was ongoing. Typical insurance company tactics ! Will report to BBB to protect the next people who may have same issues.

Working with the staff is a pleasure, they go out of their way to make sure things go smooth. They…read morework hard at getting any issues resolved quickly and keep you up to date on the progress. They'll work with you on the best options for your insurance needs.

Let's be real. Some insurance agents can be snakes and will try to nickel and dime you for every…read morelittle possible thing despite knowing it won't benefit you simply so they can make profit. Vince is very honest and frank and will listen to your needs and give his upmost sincere opinion on what he sees as suitable for your business. We went with Vince for our workers comp and business insurance policy and he's been awesome in communication! Not only does he go above and beyond but he'll even do the extra legwork that 99% of other insurance agents I've dealt with over the years refuse to do, kudos! If you're looking for someone who will genuinely listen and has a sense of urgency for your needs when an issue arises, hit up Vince! State Farm is a good company when it comes to protecting your assets and having good agents goes a long way!

Special shoutout to Vince at State Farm for amazing his customer service. I've been his customer…read morefor a long-time and he'd always go above and beyond to help me with my insurance matters. His team is very responsive, kind and professional. Would highly recommend his service to anyone who's looking for coverage.

I've thought about starting a website for people like me to vent about the bad service they…read morereceive. As one that has worked in food service, retail, banking, software design/user interface and technical support over the years of my career, I think I know bad service when I see it. It's more the rule than the exception these days. Happy to say that my interaction with the Poway State Farm, first Mike Dolan, now Bob Francy has been excellent. Great responsiveness by phone, e-mail, whatever. As much as I like to do things for myself (like adding a car, or reporting mileage on a vehicle using the State Farm website), the personal touch and assurance of things getting done (right) by making a simple phone call to their office is actually easier. Great Job ya'all :-)

These guys are the best! I had a HUMVEE that had a short vin and no one would insure it because the…read moredidn't know how to handle it, but they did! not to mentioned when I added another car, the gave me an insane discount! These guys are fast and know their shit. 100% would recommend!

love these guys !! the team at means financial has gone above and beyond to handle all my insurance…read moreneeds boat and commercial and always answers my questions no matter if i ask a dumb one ...THEY ARE THE BEST !!

After a total loss in 2003, I'm pretty paranoid about insurance agents. I don't trust the agent. I…read moreespecially don't trust the insurance company. I do research and pick my insurance companies carefully and then read every details I can get on the policy and coverage. During the purchase of our home, our chosen insurance company denied us. In a panic, I called Mark Mean (recommended by our real estate agent). He answered all of my questions (some that required research on his side) and came up with a portfolio of policies that I like better than what I had come up with on my own. Since the initial purchase of the policies, I have followed up with him and quite a handful of additional questions. He always promptly finds the details my insurance-paranoia needs. I highly recommend Mark and his company.