if you have central coast alliance for health don't waste your time here ! the owner does not CARE…read moreif you or your family member has a need she's denying entry to anyone with that insurance because of her own mistake on not being able to handle her own billing . if you call and ask she will blame it on the insurance company when it sounds more like her own user error ! so because of this she's denying all people who have that insurance so she does not care if your loved ones want to be close by and need assisted living or memory care !! she has a contract with them and is on purpose denying people and shes the owner and her name is Josephine !

Valley Haven was a safe, secure and comfortable environment for my 94-year-old father in the last…read moreyear of his life. The caregiving staff is outstanding! They are very loving and attentive, and my dad received the best of care. The facility is well run and provides activities and entertainment for the residents which my dad seemed to enjoy. The grounds are beautifully landscaped with flowering plants and a lovely area for walking and we enjoyed several outdoor holiday celebrations in the garden with residents and staff. I am glad we chose Valley Haven to care for our father in this small, comfortable ame home-like environment.

This place is great if your loved one is pretty independent and you live close by. I think if you…read morehave eyes on your loved one regularly, it would be a great place but I live some hours away and was not able to do that. When I visited, I'd find that she was often quite isolated. There were also multiple med errors I found. So bottom line is if they need more eyes on them this is not the place. If they're pretty independent, this place can be amazing. The location alone is worth taking a look.

The care givers are the best l have ever had. About a half dozen visits a day, and they are all…read morevery nice and friendly, and are All the no "nonsense people type." All pros. Not too crazy about their food though, I just don't like it all cut up like they do. Pushed through a meat grinder, no thanks.

My family and I cannot adequately express our gratitude to the entire staff at Live In Serenity…read more The facility itself is bright and inviting with beautiful outdoor areas to enjoy. Indoors, the atmosphere was comforting, warm, peaceful, and the staff was incredibly kind and so loving. We have wonderful memories from huge Easter party that they had for the residence and guests. The great grands kids loved it. And not only was it a great fit for my mom, but we also felt part of the family! This place is a GEM!

Live In Serenity fulfilled our hopes and met our needs. My mother was well cared for by kind and…read morecompassionate staff, social activities were available while her privacy was respected, and visitors received a warm welcome. Many, many times she expressed how fortunate she was that we'd found Live In Serenity. We also felt fortunate.

I can not overstate how significant it was that we found Westwind to care for my mother the last 8…read moremonths of her life. Our experience with Westwind was fantastic, and I HIGHLY recommend the facility. Many organizations reflect the leader, and the leadership team at Westwind is first-rate. Steven, the Executive Director, is the even hand that keeps it all together. Parv, the Wellness Director, is an experienced registered nurse whose advice and loving care for my mother were invaluable to us. Erik, the Program Manager, was so reliable -- diligent about precisely coordinating my mother's pharmaceutical and care needs with the med techs and care workers who daily watched over her. Raina, the Business Manager, was professional and unwaveringly loving towards my difficult-to-handle mother. My family owes these blessed people a debt, for caring for my mother in ways that our own family could not. Westwind has 2 floors, with approximately 25 residents per floor. I visited almost every other day, and I don't recall one time where I saw less than 5 care workers plus a med tech on the floor. Not to mention the several janitorial and facility techs, the activities team, receptionist, food service workers and leadership team that are also on site, should the need for extra hands arise. Having adequate, experienced staff available is not an issue at Westwind. And what can I say about the staff? Exemplary, every last one. My mother was difficult from Day 1: banging on the door to leave, yelling / demanding that the staff pay constant attention to her, rejecting the food offered to her, becoming incontinent yet taking off her adult diaper at night, disrobing herself in front of others, having tantrums when she didn't get her way, etc. etc. My mom had all the bad behaviors of someone with dementia. I, as her son, was lost to understand how she was behaving, and frustrated by it. And let me be very clear about what I am about to say: NOT ONE TIME did I hear a frustrated negative comment from the staff about my mother. Ever. Not one. What I saw instead was Prima and Joan, undaunted, coming into my mother's room time and again, asking if she wanted to join that hour's activity. I saw Fritzi and Stephanie and Anais so carefully trying various strategies to get my mother to take her medicine, and not spit it out of her mouth. I saw Maria and Marie and Andrea cleaning my mother and dressing her and fixing her hair every morning to make sure she looked good. I saw Connie hug my mother and hold her tight, as long as needed, to calm my mother down when she was trying to repeatedly punch Connie. I am thankful for all the times Josh and Kadafi and Matteo encouraged me, telling me how much they liked my mother. And it is just countless the number of people that sat with my mother, and lovingly held her hand, and tried to ease her anxiety and agitation. This place did more than we asked, and more than was required. It was worth every penny we spent for my mother to stay here. As a final word, let me just say: thank God for Westwind Memory Care, and God bless the people that work there.

Since my last review there is an open dialogue with management towards improving my father's care…read moreand experience resulting in weekly status reports and weekly meetings with management. My hope is actual care improvement. Because Westwind services do not include basic medical care. I have included Sutter Health Home Care and a third party physical therapist to his care regiment. I have also added alternating air pressure equipment to his recliner, bed, and wheelchair to improve healing to skin degradation wounds (bed sores). Recently, Westwind has opted away from denture care for my father resulting in pureed meals. Not optimal on either point. Nutrition and hydration are a consistent conversation, to improve upon this concern I am providing nectar consistency fruit juice, protein shakes, and Ensure meal supplement. These meal supplements are supplied by me. The conversation is ongoing. I see some movement towards an improved experience for my father, but remain concerned.

My mother-in-law lived at Paradise until she passed away about three months ago, and we're really…read moregrateful for the care she received there. The staff were always so kind and helpful with her, and it meant a lot to us to know she was being looked after with compassion and respect. The owners, Saaj and Lusanta, were great. They were consistently present, easy to talk to, and always honest and responsive whenever we had questions or concerns. The facility was always clean and well-kept. It's a simple facility but truly felt like a warm, safe place for our family member to be. On top of all that, the cost was reasonable. Comparable care would've cost a lot more at other facilities. We know this from experience. We really appreciate everything they did for her and wouldn't hesitate to recommend Paradise to other families.

My parents have been married 70 years and do everything together, including needing memory care…read more Home care worked for a bit but 24/7 care was starting to be needed. Paradise Assisted living has large rooms that easily accommodate them both. They have what they need when they need it. Laundry, bathing assistance, wonderful community meals with residents, activities, and and more. My folks have gone from homebodies in isolation to having friends and looking forward to bingo. The owners and staff were incredibly helpful when my parents needed care after a fall and illness. They see this as their new home and their caregivers as their new friends.

Rosie, John, Adrian, and so many others, work tirelessly to provide such a high level of care to…read moretheir residents at Alexandria Victoria. My mom lived here for her last 3.5 years, and I never once worried about her safety in this beautiful home. Her room was spacious and light, the food always smelled amazing, and all her needs were met. The outside areas are beautiful and full of plants and flowers. Every person working here is kind and gentle, well trained, and looking like they truly love their work. My mom had dementia and was non-ambulatory, needing almost everything done for her. Moving her into this home was the best thing I could have done for her. It greatly lowered my stress level. The paperwork was easy, and they took care of getting the insurance connected, so I had no trouble getting reimbursed. All medications, and changes to the medications, were handled expertly. Feedback on how they affected her was always given, and discussed with me to find the best solution for her. I wholeheartedly recommend Alexandria victoria for your loved one's care!

I highly recommend Alexandria Victoria for the care of your loved ones. Rosie, John, Adrian and…read morestaff took excellent care of my mother for three years until she passed away. They provide excellent care and service, with home made food, holiday celebrations, and the place has lovely gardens and surroundings. Highly recommend.

Wonderful staff! The owner of the company come out for first meeting. Joe and staff really care…read morefor their clients. Covid-19 supplies are well done for the staff and clients.

This place has granted me the biggest exhale I've waited for, for so long. I can now visit my dad…read morein a peaceful, comfortable place, and also not feel tremendous guilt when I leave without him. He is not always the most cooperative, but they assured us they could handle things and they've totally lived up to their word. I once overheard them trying to help a resident who was beginning to get super agitated and he was met with a sustained calm, reassuring, patient voice. In addition to feeling good about their care--it's a nice place to be, it really does have an at-home family feel. After my first visit I had some tears in my eyes on my way out and I could see a lot of care in the faces of everyone I passed who worked there, which was really nice to experience as I feel a lot of care facilities I've visited lack that down-to-earth humanitarian feel. Very very grateful!!

From the owner: Soquel Leisure Villa is located in the Soquel hills overlooking beautiful Santa Cruz County. We are…read morea non-medical assisted living facility that offers a program of services that fill the gap between independent living and a skilled nursing facility.

During the last few months of her life, my mother, who had dementia, needed constant care. I…read morecalled Safe at Home, and Luisa met with my mother the next day, and scheduled care workers for the following day. Every Safe at Home worker that sat with my mother was caring and professional. Sometimes our schedule would change unexpectedly, and Safe at Home was very accommodating about adding or subtracting shifts, or working oddly-timed shifts. I have nothing but positive comments to say about their professionalism and service. It was a "crisis" time for us, and it's great to know that there are such wonderful people at this company, able to step in and provide the ongoing assistance for our loved one that we ourselves could not provide. Thank you, Safe at Home, for all that you did for us.

Luisa and her team came in at the very last minute with our emergency request for daily care. She…read morewas a godsend, staffing it in two days. Thank you to her, as well as Mirna, Leticia, and Dennyse! They learned gin rummy & poker to play with him! Other than those great ladies, I so appreciated Luisa's willingness to work with us when his situation changed (sometimes in a day!) I found her to be a quick communicator which is SO important. THANKS TO ALL. Oh, and as a PS, my 92-yr-old dad can be an absolute bear - including growling - so their patience and persistence were invaluable.