I first met Jackie Tucker and Care From the Heart (CFTH) in 2002. Jackie and her team at CFTH…read morenurtured my mom through the last 6 months of my mom's life. Then in early 2024, I needed hip replacement surgery. My wife has dementia, so I hired CFTH to take care of my wife, expecting to be able to come back home after 4 days in a skilled nursing facility. I had major setbacks and spent 2 full months in the hospital. Thankfully, I returned home to a wife that had been extraordinarily well cared for during my unexpected absence. At that point, I also needed a lot of care. It's two years later, and the team from CFTH is still taking excellent care of my wife and me. I am very grateful for Jackie and her team.

Jackie, i have to compliment your care-giver program. The associates were sensitive to all our…read morefriend's needs. Timo was a rock. He handled every conversation and issue with professionalism and sensitivity! We felt secure knowing that we had a safe secure daily care program for our dear friend. You and all your associates are gold.

One of the most caring individuals I have ever encountered. I highly recommend Christina and her…read moreservices.

My wife had Alzheimer's Disease and couldn't stand on her own. The love of my life was also a…read morestrong-willed and opinionated introvert, so we chose to live at home for what time she had. Christina worked with us to find the caregivers with whom Ellen felt connection and trust--no small objective. Out of that came "Saint Emily", as Ellen described her, who was with us to the end. I recommend Christina's practice without reservation.

They are really interested in making sure you get quality care. Their healthcare workers are…read moresweet, capable and truly care that they do what you need them to do. Follow up is also very good.

What a wonderful organization. We came to them after being severely disappointed by another…read morecaregiver, Safe at Home. After terminating our relationship with them, we contracted with TbA and what a difference. They provided caring and dedicated caregivers who really reached out to make our 92 year old father feel very comfortable and safe. Both women were very kind, considerate and truly made a bond with him, making the few months he had before he passed as trouble free as possible. Caregivers showed up when scheduled and provided all the services one would expect from a professional organization. Compassionate and caring, I just wish I would have hired them from the beginning. Do yourself a favor and start with them.

This inhumane facility is not a "hospice center" or "assisted living facility." It is an illegal…read moresemi-institution/nursing home for middle age to elderly SARC consumers/adults with intellectual disabilities. I am certain she calls it a "hospice center" as a cover for why they die so often. This owner keeps changing names evade accountability. This was "Rachel's Home" last month, and was the only option the regional center would give my sister. This place almost killed my sister in one short, 3 month respite placement. I was trying to move us both out of this area but my sister couldn't even complete the respite stay. This facility is dangerously understaffed, on purpose. There were 11 residents two months ago, but they have a lot of openings, as residents don't stay long, probably because their families pull them out or they die from untreated health conditions and neglect. Most look residents look depressed. There are two I am very concerned for, one of which looks like she is in severe pain. These residents are getting the bare minimum, assembly line care. They are all confined to a small living space or their rooms during the day. They eat dinner at 4 PM and are locked in their rooms for 13 hours at night. Their health issues are hidden. "Rachelle" will kick your loved one out if you complain. This facility isn't a home, its an inhumane prison. Prisoners and animals are treated better than these residents. My sister is very high needs. She has severe food allergies. This facility refused to follow her special diet, which could have killed her. My sister was confined to a chair all day. No one talked to her. She didn't go outside. She was in her room alone for hours before bed. They wouldn't turn her TV on for her. They lost her remote, along with many of her personal belongings. She was on the most dangerously low caregiver to consumer ratio I've ever seen at 1:8. They had no plans on her birthday. They lost her bedding and gave her one dirty hospital blanket, on her birthday. Some residents are supposed to have their own caregiver but this owner is stealing those 1:1 funds. There are only 2 caregivers, ever. The manager suggested my sister get her own caregiver to address the serious neglect she was suffering, so I had to let the regional center know how badly this place was neglecting my sister to get her on a safer ratio. Her facility was inspected so this owner "Rachel" took over my sister's IPP to kick her out without 30 day notice. I recorded that meeting. The owner didn't even know what an IPP was, much less what "consumer-centered" or "individualized" meant. She then lied to SARC and said I swore in that meeting and to her staff to be able to kick her out. When I got a lawyer in response to those lies, they repeated those lies to a court official to get my conservatorship removed, so I had to drop everything to defend myself against those lies to a judge. The funny part is that they knew I recorded that meeting. I had to get a sheriff escort to get my sister to prevent her from saying more lies about me. Rachel wouldn't give my sister her meds without signing something, because she doesn't realize my sister is an adult with rights who doesn't have to sign anything, and not a product that Rachel owns. Some of her meds were missing and were clearly misused. My sister walked out of that place with walking pneumonia and two ear infections. She was spacey and combative and lost some of her independent skills. If she had stayed her dementia would have rapidly progressed and she would die from untreated health conditions. I was able to keep my conservatorship because it was easy to disprove this woman's lies. but this place is now on the county's radar as being extremely sketchy and dangerous. SARC also lost all credibility. This woman's lies keep backfiring & she can't stop lying to save herself. My sister's lawyer said there have been multiple reports to licensing about this place. The owner keeps changing her name and the name of her facility because following basic laws to provide humane care is not an option for this owner, no matter how many inspections she gets. "Rachel" is one of many opportunistic sociopaths who came to this country to take advantage of the lack of regulations of the care for vulnerable adults in this area. SARC pays many similar "homes" to this one to neglect vulnerable adults to death. SARC knows they change names and doesn't care. Thats the only reason this place doesn't get shut down. All regional center services are like this. Eugenics is how the state saves money. Im not going to stop until the whole world knows it.

If you looking for a facility i will recommend Rachelle's Home. My Mom stayed there for 6 years and…read more2months i visited my mom everyday stayed with her until the end of life. I saw how cleaned the facility, the staff are trained well and very passionate of what their doing, food is amazing cuz the have there own Grocery store to make sure that they served variety food and freshly made everyday. The Owner is very supportive and amazing how she's love all the residents and staff. Amazing people they did a amazing job. Rachelle's Home thank you for everything you do for my Mom. Magie G.

As a social worker in a skilled nursing facility, having a reliable and compassionate hospice…read morepartner is essential, and Redwood Hospice in San Jose, CA has consistently exceeded expectations. Redwood Hospice is a trusted partner whenever I refer patients and families for hospice services. Their team is responsive, professional, and truly patient-centered. One of the most impressive aspects of their service is their ability to have their hospice physician come out the same day to evaluate and meet with the patient and family, which brings tremendous reassurance during a very difficult time. Their liaison, Chris Tran, is exceptional. Communication is always fast, clear, and reliable. Chris is proactive, knowledgeable, and makes the referral process smooth for both the facility and the family. Knowing that Redwood Hospice is involved gives me confidence that patients will receive compassionate, timely, and high-quality end-of-life care. I highly recommend Redwood Hospice to families and healthcare professionals looking for a hospice provider they can truly trust

Redwood Hospice's team were tremendously helpful and caring during my mother-in-law's final days…read more She initially received care from a different hospice agency, who were completely disorganized -- to the extent that her assisted living facility suggested we switch. They recommended Redwood and we're happy we made the change. Dindo and all the nurses and physicians took terrific care of her and were prompt to respond to any questions. We'd recommend them to anyone seeking hospice care.

We were so lucky to find Monica to help with my husbands health needs ... she was caring, provided…read morewonderful advice for managing his care, and went above and beyond in coming up with ways to encourage him with eating and exercise suggestions. I was always confident when I had to pop out for errands that he would be safe and appreciated. Highly recommend !

From the owner: Our In-Home Care Services Include:…read more Personal Care Medication Reminders Light Housekeeping Alzheimer’s & Dementia Care Hospice Support Chronic Illness Care Home Helper Grocery Shopping Companionship

If I could give this place a negative I would gladly. They are unreliable and unprofessional. I…read more Called and spoke with an intake person yesterday to schedule an appointment for my father. She scheduled us with an associate for the following day at 2pm. Fast forward to the next day and 5 min away from our appointment, we get a call to let us know they can't make the appointment. They didn't try to call or reschedule the appointment with us. When asked if they can have someone else come out or reschedule, her response was that they are at capacity. So in knowing they were fully booked, they waited to the last minute to call us with no regards to our time that we had to take off from work and our daily lives. Talk about unprofessional!! I hope they treat their patients better than this!!! I will NEVER refer anyone and will also tell the hospital staff about this issue.

We would like to thank you for your great services. Our father was laid to rest on 10/23 surrounded…read moreby loved ones. He died peacefully in his own home just the way he wished. Thank you Josephine for helping me with the slide show and the staff at Seasons for getting him home in time before his last breath. Thank you from the bottom of our hearts. . . This is our first time working with Hospice services. Seasons staff were on time and ready to help us with our needs and our dad's needs first.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

My husband had a week long stay at this facility recently, I wanted to give kudos to this…read moreestablishment. He stayed at another facility the same month so we had some comparison.. We found the staff at Watsonville Post Acute Care to be kind, cheerful and attentive. My husband got competent care, excellent PT and OT therapies. As a Kaiser Patient, we found the networking between the facility and assigned Kaiser Doctor challenging though. The one thing we were disappointed with was the food which wasn't very appetizing. I also found the Director of Nursing, his case manager and the rest of the administrative staff to be present and accessible. Overall, I think this facility was reasonably well run, had pleasant staff and the patients seemed to be happy and well cared for.

My grandfather stayed at this facility for a few weeks, and the level of care he received was…read moreheartbreaking. Staff failed to properly change and care for him, which led to him developing one of the worst bed sores I have ever seen. No patient, especially someone elderly and vulnerable, should ever be neglected like this. This place appears severely short-staffed, and the lack of proper attention and compassion showed every day. Families trust nursing facilities to provide basic dignity and medical care to their loved ones, and I feel that trust was completely broken here. I would NEVER recommend this place to anyone of any age. My grandfather deserved better treatment in his final days. I hope this review encourages the facility to make serious changes so no other family has to experience this pain. May my grandfather rest in peace.