They provide poor materials and shoddy saw work. Bought two 8" posts which were a mismatch, a…read moreheader beam had numerous cracks and the corbels did not have matching curvature and saw cut errors not corrected.

From the owner: Builders FirstSource is a leading U.S. supplier of building materials and building products for…read morebuilders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Santa Fe, NM lumber yard serves customers throughout Glorieta, Tererro, Pecos, Lamy, Rowe and surrounding New Mexico Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

Would give less than one star if I could!!!!!…read more My experience with Lowe's has been absolutely unacceptable from beginning to end!!!!! Our refrigerator was delivered damaged more than a month ago. The following week, it took over two hours just to reach someone and arrange a replacement. We selected a different, less-expensive model, but the associate never confirmed the correct product and apparently never completed the replacement order or delivery request. My wife and I then spent another two hours trying to reach someone. We finally connected with a call-center representative who was extremely helpful, but all he could do was leave notes asking the local store to correct the problem. The correct refrigerator was eventually ordered and scheduled for delivery--but nobody informed me. I received no phone call, text, or email, despite being a Lowe's Plus member. I learned about the Tuesday delivery only after calling during my lunch break and driving to the store. I normally schedule deliveries on weekends because of work, but I was told I would have to take time off because Lowe's scheduled it for a weekday without consulting me. I spoke with manager Lester Close, explained everything Lowe's had put us through, and asked him to call after the refrigerator was delivered so we could discuss an appropriate resolution. He assured me he would call the following day. The refrigerator was delivered last Tuesday, and that call never came. I have now spent another week trying to reach him, including more than two additional hours on the phone. I have been hung up on multiple times and have received no meaningful assistance from the local store. To make matters worse, I purchased an extended warranty for the original refrigerator. I was still charged for that warranty even though I did not receive one for the replacement refrigerator. This has involved a damaged appliance, multiple ordering failures, an unannounced weekday delivery, hours upon hours on hold, repeated disconnections, an unfulfilled promise from management, and an unresolved warranty charge. The call-center representative was the only person who made a genuine effort to help. Lowe's needs to contact me, correct the warranty issue, and provide appropriate compensation for the extensive time, inconvenience, and missed work its failures have caused. Being a Lowe's Plus member clearly did not result in better communication or service. I would strongly caution others against purchasing a major appliance from this location.

I want to give "Harold" a huge shoutout and thanks for retrieving a screw nut that was stuck in a…read moremetal handle that had no access points to open up. He went above and beyond the call of duty to capture the nut with a magnet which he was then able to reattach the screw to the handle. Many thanks and appreciation for your time and outstanding customer service!

My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

Our experience with Spotted Owl was outstanding! We were looking for some kiva corbels for a…read moreproject and didn't have time to wait a week or more for a custom order. We stopped by hoping to find something in stock that was close enough to work. David was awesome. He was able to create two custom pieces that match our existing kivas and size specifications exactly, and he had them ready for us at 8:15 the following morning. A++ for both service and value!

We were in Santa Fe for a vacation and stopped by Spotted Owl to buy some latillas for doors in a…read morevanity and linen closet doors that I'm building. The owners were very helpful When the door opened into their shop, I asked to get a tour. I learned so much. They can mill timber as long as 45 feet. I mentioned opening the throat of my 1950s Atlas band saw to allow 12 inch resaws, and he took me to the modification of his Delta that's basically the same thing. It convinced me to go for it. If you need corbels that are truly traditional, they have every pattern you'd want, and the expertise to cut them for you. I've been working with wood for over 50 years, and they are the best you'll find.

I would give them 10 stars if I could. Heidi has helped me pick out tiles based on my conversations…read moreover the phone. Even sending me photographs to decide between two different color tiles.

Awesome tile and lighting selection Extremely friendly and…read morehelpful with selecting merchandise Great prices Most tile is in stock for instant gratification and no long wait for merchandise to arrive

One of my favorite new secret spots in Santa Fe... what a rich diversity of colorful stones for…read moreyour driveway, yard & garden.. $5 for a huge bag- and you just drive around to each pile of different stones & fill up the bag as needed. Staff inside completely helpful, but it's all pretty straight forward: Collect stones you like with shovel into your bag, fill up, hand over your $5 & have a nice day. No hassle, great price, and as a fan of classic rock music, A+ on the name. Will be back.

Very confused place. They are all Hispanic (like me, but I am 6th generation and very fair), so I…read morefelt out of place because there was that cliquish thing coming across in Spanish, etc. They are totally confused about their pricing (different prices each time) and you have to walk out to the yard to wait for a driver to help you. They are not clear on conversion arithmetic and they do NOT (per their words) keep track of your order so you can recall what you ordered last time (not computerized). Their driver who comes to the house is VERY skilled. They matched my gravel wrong (no big, big deal). Their office seems to be all about money and not about service. I'd get another quote at Waycor first. In fact, I'm buying two truck loads of deco gravel there instead. They have a great website and are more structured and organized.

I would like to thank Daisy, Salvador and Craiag for giving me good customer service…read more They were friendly and very attentive. They deserve a raise.

We drive 2 hours to get to this home Depot. This time people kept sending us to the wrong aisle,…read moreand I had two elderly parents with me.. I finally met Joe in plumbing who was able to help me in hardware and paint. After the people in these departments failed to do so. A big shout out to Joe in plumbing for helping my parents and I in finding what we need.

Marcelo and his team were just great - first we purchased countertops, and since we were doing a…read moreretro-fit measurements had to be super precise, and they were! Everything fit extra tight and super neatly - couldn't ask for a better install! We then purchased carpet from Marcelo and again, the install was fantastic. Hats off to Shane, his skills were top notch, even for our super picky remodel. If you want GREAT service, attention to detail, and a group of people who truly care about their clients, look no further than Santa Fe Flooring - now I have to talk to them about curtains! Thank you guys!

Julio is working tirelessly to make sure we are happy…read more Our home has some challenges, but he has brought his installers out several times to find creative solutions.

DO NOT BUY A SINGLE 5 GALLON BUCKET OF ANY KIND OF AGGREGATE YOU WILL GET RIPPED OFF…read more...... So I Had my son in law Purchase 1/2 of a 5 Gallon Bucket of 1 1/2 smooth river rock They Charged Him $20.00 + Tax..... I could Believe it I Thought maybe $5.00 I asked my son in law did they fill the bucket for you? (In my mind trying to justify the $20.00 Charge)...... I Took the 1/2 bucket back and asked for a Refund of Coarse they wouldn't give me one. it's posted in Small Letters on there Bulletin Board No Refunds .So I asked the Girl at the desk How much is 1/2 a yard of 1 1/2 Gravel She said $27.00 Which is about 20.....5 Gallon Buckets of Rock... Talk about getting..... RIPPED OFF! $7.00 more and you get 20x. As Much Rock .......So I asked the the girl that I would give her $7.00 more For 1/2 a Yard. She said she Couldn't do That...again TALK ABOUT GETTING RIPPED OFF!!!!!!!!!

After several years of being loyal customers and using this family owned company for virtually…read moreevery outdoor project, we had an extremely poor experience with our most recent 50yd mulch delivery. This debacle has been shocking and very, very demoralizing. If you use this company, be aware that they *may* deliver an entirely different product, charge you for the 30% higher cost per yard than what you ordered, and also charge for the $150 delivery of the wrong thing, and then blame you for not knowing the mulch was wrong BEFORE it came out of the truck. Be also aware that you'll encounter multiple employees who don't know what the company policy is on incorrect deliveries, and will attempt to blame customers for not being able to predict the myriad ways a very straightforward project could cost $1200 more than expected. Yikes!