Working with Sven at Santa Fe Kitchen Design was an incredible experience. We hired him to help…read morewith our kitchen remodel, and he went above and beyond at every step. Beyond his brilliant eye for design and great ideas for materials, Sven was an invaluable partner in managing the renovation itself. Our project turned into a bit of an archeological adventure--we discovered so much hiding under the walls of our old adobe kitchen--but Sven served as a constant guide. Whether it was navigating floor or countertop choices or troubleshooting design issues as they popped up during the work, he was always there to help coordinate with our contractors. In fact, he was so skilled and helpful that even our own contractors were impressed; they actually added him to their roster of design consultants. We couldn't be happier with our new space and highly recommend Sven to anyone looking for a thoughtful, capable, and dedicated design expert.

The only regret I had is that I did not call Sven sooner. I wasted so much time going in circles…read moreand down so many unnecessary rabbit holes with little to no direction. I was rescued just in the knick of time. Sven provided me a professional, honest assessment and proceeded to lay out a very concise, organized process to follow. My anxiety was cut in half after speaking with him. He guided me to the best resources for my budget and tastes. He is a class act and I am delighted with this new and improved kitchen.

We needed an unusual kitchen fixture only available here locally, and staff was beyond helpful…read more Very kind and willing to read up on the product to make sure we had the appropriate accoutrements.

I have been in this store several times and the owners Amy and John have always been very nice to…read moreme. I have been in both the rail yard store and the Marcy Street store. They even fed me some great French pastry on one occasion. I have seen many people come and go and I was in the store when two ladies took extra brochures because they needed something to write on. The owner was very nice about it but said please take one and write on that if you need to but printing colored brochures is very expensive and if it's scratch paper you are looking for I have a paper bag you can write on. The lady said something I couldn't quite hear but left quite abruptly. I didn't think the owner was being rude. Some folks are just hard to please I guess. Anyway, I've bought some of their shoes and cushions. The items they sell are not inexpensive but it's like Mom used to say, "you get what you pay for". Long story short some of these items are years old now and have been left out in the weather (sun and rain) and they haven't faded or fallen apart. I can't say the same for the Chinese items I've purchased at Wal-Mart. I always try to support our local businesses first and use Wal-Mart as a last resort. Anyway I love this unique one-of-a-kind business. They have things that you won't find anywhere else.

I just had the nastiest customer service experience with this store I think I've ever had…read more I saw online that they sell Fermob bistro tables and chairs which a client of mine is looking for. I was reviewing the online listing, trying to gather pertinent info to share with the client - ie cost, colors, availability, shipping time in transit so they could make an informed decision. The shipping time wasn't listed online but I saw they had a customer service chat function. I sent my question on shipping time and waited a minute for someone to connect. They sent "?????" and "are you there?" right when they connected. Weird. I wrote back hello and they said they needed to know what color to answer. I shared the potential color. They said it was in stock, goes out within week of the order, and ships fedex. I asked how long it would be expected to take in transit. (This was my question initially). They said they don't make any promises. I said is there an estimation... 2 weeks, 5 months, roughly what should we plan for? They then wrote "why would you say that when I just said one week?" But as you recall, I was told after ordering, they ship out within one week. They never said the timing in transit. Then they disconnected. I was dumbfounded! Needless to say I absolutely will not recommend my client orders from Bon Marche. Hope this customer service person has the day they deserve.

I'm a knife guy, much to the amusement and consternation of my Wife. But she did let me come in to…read moreCutlery of Santa Fe during our recent trip there. Their strength seems to be kitchen-related knives, but I did find some interesting folders by a number of the usual brands (including Santa Fe Stoneworks). I didn't see any customs on display, but I'm sure that the helpful owner would have led me in the right direction, If I had remembered to ask. And for those who only do "carry on" back home, they will ship.

I'm amused at all the bad reviews. I've shopped at The Cutlery for a decade plus every year I come…read moreto Santa Fe. It's a local business owner who works the counter, knows his stuff, and has educated me on everything from Japanese steel, Bucks, Benchmade, and more. I suspect anyone with a less favorable experiences likely lacks the ability to understand we all approach things differently and if you ask for an opinion on something, you may just get it. Great store, highly recommend, I've spent at least $5,000 here on many knives.

So many items & good prices!…read more I love their flavored coffee & small fun gifts. They have some of the SOFTEST BLANKETS I've ever touched. ;)

I love the variety and the decent prices, I typically find many needed items here. This is also a…read moregreat place to find seasonal holiday decor.

I appreciate fine craftsmanship & the unusual. I recently came into 2 collectible firearms that…read moreneeded unique hand grips to round them out. I came across SFSW, their work was just what I was looking for. Bonus they're about an hour away. The GPS brought us to a 110 year old adobe ranch style house, the last one in that part of Santa Fe. After winding around the interior we found the display area. Not only did I find handgrips but a myriad of knives, cutlery & forks and more in a small sales area. The craftsmen were plying their trade on the other side of an open wall. For those who want instant gratification they have a lot to choose from. I had a specific goal in mind. As difficult as it was I stayed away from the other temptations. I found a beautiful set of wooly mammoth tusk grips(10-15000yrs old). I had an idea of the 2nd pair - blue mammoth tooth, turquoise, meteorite, one made up of mineral deposits, or a combination. Well, until I went into a back room and was shown a mammoth tooth in red/pink. Red/pink it is. It'll be 4-6 weeks until they're ready. You can't rush good craftsmanship. Regardless of what you select, price is commensurate with the level of craftsmanship. Unique, exotic or unusual in knives, cutlery, jewelry or handgrips it's probably here.

Most beautiful and such quality workmanship. Good selection. Last Xmas ordered by phone and they…read moremail everything to NC-such fantastic service. Should something go wrong they fix it no questions. Thank you for all you help in making a fantastic Xmas for my family.

We had a great experience dealing with Sierra West. Tyler was extremely kind, patient, helpful,…read morehumble -- and a great communicator. He found us the right oven and instead of upselling, he actually recommended the most practical product for my needs. I love when companies are treating me how they'd want to be treated, helping me make a decision that's best for me, not selling me the priciest product I won't need. Tyler recommended a wonderful GM double oven that I now have had for maybe half a year -- beautiful oven and I've been enjoying it. GM is a great brand! My unit is older so the space available for the stove was smaller than the standard. We asked Tyler if he could find maybe a European brand that would fit and still be good and he did -- Bertazzoni! Never heard of them before Tyler found them but the stove he found was so terrific -- better than any stove I've had before. I cook quite a bit and this thing has been a BLAST to use. I especially love the center burner, it has ZERO issue in bringing things to a boil, which can be an issue at altitude and has been and I sometimes make small amounts. This thing is the most powerful burner/stove -- yesterday I brought 6 liters of preserves to a boil VERY quickly -- my old burner wouldn't be able to do it at all. I am now a fan of Bertazzoni stoves. And it's smaller so it fits right into my space but still amazingly powerful. When they came to install, there were some issues with the fit, they took great care of it and were very professional, conscientious, and pleasant to deal with. There was a slight issue a few weeks after the installation -- I think maybe one of doors on the oven was a bit loose. Tyler came over himself within a day or two and took care of the problem. This has been such a wonderful experience -- dealing with Sierra West had been a blast and Tyler as well as all his coworkers were honest, conscientious, and helpful. I felt like I could trust them and they were looking out for me. Most importantly, I am now enjoying my new beautiful oven and stove. Based on this experience, I would recommend Sierra West and Tyler highly for your appliance needs. Thank you!

So happy I chose Sierra West for my appliances. One of the many appliances we bought was a double…read moreoven. These turned out to be defective and even though they were firmly planted into our new wall of cabinets, they worked with us to get a new brand that would fit in our space and most importantly work well. The owner and Tyler both came out to replace the ovens doing it swiftly, skillfully, and with smiles and positive attitudes, I couldn't have been more happy with the service they provided. You're in good hands with this company!! The best!!!