The Home Depot

Best hardware store I've ever been to. And I've been to quite a few!! Excellent service…read more Knowledgeable staff. Clean and well organized store. I love coming to this place. Terrific prices. Solid selection. Everything you'd want in a hardware store. It's here.

Amazing hardware store. The staff there is so helpful. Litterally people will walk you to what…read moreyou are looking for and provide you with good advise.

Iconic, local, and so Big Jo!

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Ace Hardware Of Santa Fe

2.3(73 reviews)

1.6 mi

I love my neighborhood store and I ALWAYS have a great experience…read more If I have to wait in the line that is ok I always find everything I need. I would rather go there then HD or Lo's

I dropped off the chain from my chainsaw to be sharpened. I was told it would be ready on Thursday…read more Thursday came and went with no chain. Then I was told it would be ready on Monday. Monday came and went still no chain. Talked with the manager this morning and he says he has no idea when it will be ready. I told him I don't want it sharpened now just get my chain. He says he doesn't know when he will get it. Possibly the worst customer service ever.

Storefront

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1610 Hardware

4.4(13 reviews)

2.8 mi

While the prices at 1610 Hardware might be a bit higher than big box hardware stores like Home…read moreDepot and Lowes, this hardware store excels in friendly customer service and outstanding inventory. The moment you walk through the doors there is a knowledgeable associate who will ask if you need help finding something. I would pay a little extra to be able to get what I'm looking for quickly and easily. The store is always tidy and nicely organized.

Sign says closes at 6 on Saturdays, got here 15 minutes before closing for a real quick in and out…read morepurchase and the doors were already locked. Not good. If the sign says your open, please be open. I came from 45 minutes away specifically to this store.

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When you walk into the store

Lowe's Home Improvement

2.0(120 reviews)

0.9 mi

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

Would give less than one star if I could!!!!!…read more My experience with Lowe's has been absolutely unacceptable from beginning to end!!!!! Our refrigerator was delivered damaged more than a month ago. The following week, it took over two hours just to reach someone and arrange a replacement. We selected a different, less-expensive model, but the associate never confirmed the correct product and apparently never completed the replacement order or delivery request. My wife and I then spent another two hours trying to reach someone. We finally connected with a call-center representative who was extremely helpful, but all he could do was leave notes asking the local store to correct the problem. The correct refrigerator was eventually ordered and scheduled for delivery--but nobody informed me. I received no phone call, text, or email, despite being a Lowe's Plus member. I learned about the Tuesday delivery only after calling during my lunch break and driving to the store. I normally schedule deliveries on weekends because of work, but I was told I would have to take time off because Lowe's scheduled it for a weekday without consulting me. I spoke with manager Lester Close, explained everything Lowe's had put us through, and asked him to call after the refrigerator was delivered so we could discuss an appropriate resolution. He assured me he would call the following day. The refrigerator was delivered last Tuesday, and that call never came. I have now spent another week trying to reach him, including more than two additional hours on the phone. I have been hung up on multiple times and have received no meaningful assistance from the local store. To make matters worse, I purchased an extended warranty for the original refrigerator. I was still charged for that warranty even though I did not receive one for the replacement refrigerator. This has involved a damaged appliance, multiple ordering failures, an unannounced weekday delivery, hours upon hours on hold, repeated disconnections, an unfulfilled promise from management, and an unresolved warranty charge. The call-center representative was the only person who made a genuine effort to help. Lowe's needs to contact me, correct the warranty issue, and provide appropriate compensation for the extensive time, inconvenience, and missed work its failures have caused. Being a Lowe's Plus member clearly did not result in better communication or service. I would strongly caution others against purchasing a major appliance from this location.

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Big R Store

3.0(38 reviews)

2.4 mi

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Update: BIG R DIDN'T EVEN FIX IT. THE SAW STILL WONT IDLE. ALL THE MESS BELOW AND THEY DIDN'T EVEN…read moreDO THEIR JOBS. I had never even heard of Big R before this mess. And my experience with them explains why. So I bought a brand new Husqvarna chainsaw (I received awful service from Husqvarna too and would not recommend their products. If something goes wrong they'll leave you high and dry and stuck dealing with a place like Big R) from Lowe's and it did not run correctly. Lowe's wouldn't take it back because it had been more than 48 hours so I was stuck. So I reached out to Husqvarna and their "customer service" sent me to the local service center, which is big R. So I took the chainsaw to Big R and explained to the cashier what the issue was. Things seem to be going fine, but then he said there would be a service fee. Obviously, I did not feel that was right as this was a brand new chainsaw and if anybody should be paying anything to fix it, it should be Husqvarna. So he called this manager over. This is basically where the whole problem started. From the get-go this manager, Michelle made it very clear she had zero interest in helping or moving the problem forward. All she offered was to make sure I was aware I was gonna be responsible for paying this. She never said anything like "this is what you need to do". It was just "you didn't buy this here so it's not our problem" . So I left thinking I'd take it somewhere else. I reached back out to Husqvarna and they said just take it back and Big R will submit it as a warranty repair. Wondering why Michelle had said NOTHING about this I brought the chainsaw back that same afternoon. I dealt with the exact same cashier who knew exactly what was going on. And I left the chainsaw to be repaired. Fast-forward like six weeks later. (Because they don't even do the repairs in Santa Fe. They had to send my chainsaw to Colorado.) I get a call that it's ready and I immediately ask is there a $ balance. sure enough they're trying to charge me about $60. So I told him no I'm not paying that and I hung up the phone. I continued receiving calls from various people and I ended up hanging up on all of them. I'll give them credit for continuing to escalate up the chain but I never asked for that. They could have thrown the saw in the trash for all I cared. But every person i spoke with wanted me to jump through hoops instead of just reaching out to Husqvarna to get paid. Pretty sad these people are so stupid or lazy they can't make this simple connection. Finally I get a voicemail from some regional manager and he waived the fee but also made it a point to tell me my business was no longer welcome. Gee! Ya think?! This is such petty Gen Z "you were mean to us" behavior. Yeah don't look at your manager Michelle's massive failure here. Blame the customer. Trust me Big R, you didn't get any money from me and you never will.

Empty

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Harbor Freight Tools

2.1(19 reviews)

1.7 mi

Most often "out of stock" of an item I come in for. It is either a management problem or the store…read moreis not big enough for the community.

They put discount price stickers all over the shelf for Warrior drill sets, $11.99 instead of the…read moreusual $19.99, then charged me the full price at the register. Cashier told me to go check the shelf again, I did, then a manager said the discount "doesn't start until tomorrow". I had to get back in line to get my money back. IMHO this is misleading at best. I will never set foot in this store again.

Out of stock, every item. Enough said.

Supposedly in stock but actually not. A complete waste of my time.

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Supposedly in stock! Not!!!

Tractor Supply

1.9(13 reviews)

3.8 mi

This place has surprisingly good prices for most of their stock. I came here since a coworker…read morerecommended the 40lbs bag of pellet for cat litter for 6.99! Usually cat litter bags are 25-45 dollars and thus this is a good deal and something I'm looking forward to trying and hoping it works for my 3 cats. They has so much inventory and overall the place was clean and staff was friendly.

Customer service is no help, called several times and was hung up on, finally spoke to a male, said…read morehe could hear me, I said Thank you, I have been trying to reach......WAS HUNG UP ON!!! SAD! CUSTOMER SERVICE NEEDS HELP ON HOW TO NOT GET HUNG UP ON!

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Hottie and I camping.

Coronado Paint & Decorating

2.8(28 reviews)

0.6 mi

Took two Hunter Douglas blinds that wouldn't raise anymore…read more. They were still under warranty.. I was told that Hunter Douglas charges $75 dollars shipping each way to have the blinds repaired but they have someone local who could fix them. When I went to pick them up they charged me $150 for repairs that I assumed would be covered by warranty. Called Hunter Douglas warranty department and was told they have no fixed rate for shipping. Sooo not happy with that.

Great selection of carpet, tile, window blinds, and supplies. I am usually helped by Esteban who is…read moregreat, others have been helpful as well.

Celebrating the 30th Anniversary of Coronado Paint & Decorating. Artist: Steven Brittingham Snell

Extensive showroom and professional help!

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Custom window coverings

Jackalope

4.1(111 reviews)

0.9 mi

I returned to Jackalope last week for a long overdue return visit. This place is still it's…read moremassive place over several buildings (and outside) and fun to poke around. Maybe I've moved on regarding "stuff", but I was less likely to buy something this time around, aside from a little tin art.

Very eclectic store! Only bought one small thing, but we'll be back! Interesting array of rugs,…read morepillows, birdbaths, statues -- on and on.

5/29/2023

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Santa Fe Hardware

1.0(1 review)

4.0 mi

Tried to go to this hardware store but could not find it. When I called the number, it had been…read moredisconnected. Don't think they are open any longer.

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8 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Denise H.

2 years ago

We shop at Home Depot in Santa Fe almost every single weekend for many home projects. Appliance shopping and against our better judgement and incorrect information given by floor associates we purchased a Whirlpool refrigerator : Model WRS321SDHZ11 Serial #HRD4212949. We own a local business so we were unable to actually fill our fridge until the weekend after delivery. I ran water and ice as directed only to realize chemical foggy water wasn`t safe. I ran additional water and ice yet nothing was better. Within 4 days of filling crisper with vegetables my lettuce, tomatoes, jalapenos spoiled and wilted. For a week I have visited the local home depot in Santa Fe spoke with floor associate that refers me to call manufacturer toll free number, which then advised me to call the local Santa Fe Store Manager. After several calls and being on hold for exactly 1 hour and 7 minutes I left work drove to Home Depot spoke with Assistant Manager "Enrique" , Assistant Manager "Brae Morris" showing them that I was still on hold yet none seemed to care! At that point I was advised to again call the manufacturer because "once home depot sells an appliance it is out of their hands within 48 hours" BUT THEY DONT PICK UP THEIR PHONES SO THAT TIME PASSES with no regard to customer service! So today I called back speaking with Assistant Manager "Emilio" asking him to please have the STORE MANAGER Patrick Callahan call me asap as I was out of patience with this store, he goes on to tell me "he will try but he is extremely busy" Please tell me this location needs a new Management team ?! Furthermore, this purchase was done directly in the Santa Fe NM Home Depot store! Whirlpool did not charge our credit card HOME DEPOT did so they should step up to customer service. As of now still no call from the local HOME DEPOT in Santa Fe Patrick Callahan! This is ABSOLUTELY DESPICABLE CUSTOMER SERVICE! read more

Richard K.

12 years ago

My first Yelp review and one that is well deserving. I went to The Home Depot this week and was totally taken back by the high level of service. I recently moved to Santa Fe and have been otherwise unimpressed with the service from other businesses and retailers alike in the city. Although I moved hear for the laid back atmoshpere I definitely didnt want that same attitude towards service. This store has quickly established itself as my Primary Retailer of choice and will start here whenever possible to satisfy my shopping desires. Great people at The Home Depot! read more

John L.

5 years ago

Employees and customers are violating the NM mask mandate for indoor facilities. Home Depot will TAKE your $$ and improve their stock price but is a poor example of being community proactive to help prevent the rise of Covid 19 variant's! I will not shop where they are not committed to preventing the spread ... particularly with employees. We don't care about you either! read more

Sashs G.

2 years ago

Horrible service do not come here do not even bothe reading this whole thing this place is a disgrace go to Lows way better service and way better people Home Depot as a whole is not worth my time they are so mean and they do not care about you so I bid you a farewell read more

Jessica B.

8 years ago

Unhelpful didn't answer any of my questions, employees are clueless most of the time. I think they need to retrain or hire knowledgeable associates... read more

Justn O.

8 years ago

1 manager is worthless they hired an illegal alien for a manager that doesnt do anything but demand n thinks hes better than everyone

Richard B.

2 years ago

So called "manager" Sergio Souless made for the worst shopping experience in my 49 years on earth.

Pop Q.

7 years ago

Horrible corrupt corporation. I'm sorry, but we must start being conscious consumers.

The Home Depot - hardware - Updated September 2026

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I've shopped here for years and been grateful for the convenience, service, and supply--thus the 2…read morestars, otherwise it would be 1 star. Some time ago I bought a $200+ Gallagher rodent trap that did not work and reported this to a store clerk. He replied that I was the only one who had made such a claim. I later learned that an Eldorado friend had complained about her non-functioning trap to the same clerk and he told her the same thing. Sometime later, I returned to the store to complain about the trap not working. The clerk admitted that a number of these traps were indeed malfunctioning and was told that they were waiting for parts. I regularly checked in over the weeks and was told each time that they were still waiting for parts. Some time later, I returned to the store, and the clerk took a look to see if he could fix it. After checking in with him over the next few weeks, he finally called to say he had repaired it. However, I soon discovered that the canister part was still leaking. Some time later, I returned to the store and spoke with Steve. who gave me the number to the manufacturer to call and arrange a shipment and exchange. At that time, Steve stated that he takes care of his customers. When I called, the manufacturer rep asked why the store wasn't handling this. I realized that I, a regular customer, was caught in a shipment war between Steve and the manufacturer. Not cool. Some time later, I returned to the store and spoke with the clerk, who took my faulty trap and added it to a box containing other parts and traps behind the counter. He said that they were going to ship it to the manufacturer for exchanges. Finally, the issue with my expensive purchase would be resolved. Not so. Some time later, I returned to the store and noticed that the box was still behind the counter, weeks later. I asked the clerk about it, and he said they were still arguing over who would pay for the shipment. I wrote to Steve last week that it is well past time for him to either replace my purchase with a working trap, reimburse my purchase, or credit me the $200+. I've not heard back.

The employee that helped me named Chrishan offered tremendous help and showed true knowledge of the…read moreequipment I came in for. He walked with such pizazz it was difficult not to leave in a better mood. I have been depressed and living outside the store, homeless but he gave me the tools to have a real, functioning tent. He made my day. Please give him a raise now, what a gem.

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One person in the ENTIRE STORE on a Saturday...6 people in line…read more Ridiculous Very poor service...

Southwest Landscaping Materials

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Worst customer service in Santa Fe. They apparently will tell customers they have what you're…read morelooking for even if they don't have it. Called them on two separate occasions asking for a specific product. Both times I was told they had it in stock. Drove 10 miles to their location and both times they didn't have any of it. Today when I got there they said it was in another bin. Walked to that one and it was just as empty as the one the product was supposed to be in. I will go to Montano's for all my stones.

This place is a great source for top soil, good quality gravel and other types of landscaping…read morerocks. The staff is friendly; their prices are very fair; and they arrange delivery for a good price to most of Santa Fe.

Agua Fria Nursery

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Made my yearly pilgrimage (after Mother's Day) to Agua Fria nursery for my tomato plants. Every…read moretime I try to buy from another garden center, the tomatoes are a disappointment. So I now stick to the routine and buy a quality plant from Agua Fria! Of course, I tell myself to stay focused and just look in the tomato greenhouse. But the nursery is full of temptations down every row and section. I ended up with four varieties of tomatoes, two varieties of cucumbers, leeks, and a mesa red blanket flower. I only stopped because my friend has a small hatchback and the space was limited. Everyone that works there is friendly and helpful. I have found that the plants I buy from Agua Fria are healthy and productive and great value in the long run of our short and unpredictable growing season.

Rude customer service and interactions with Shane as well as high prices. I won't be returning. I…read moretry to support a local business every chance I get, but this isn't worth the hassle.

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Outstanding paint store. The employees have always been ready and able to give good advice. Do…read moreyourself a favor and do not visit the big box stores for paint or paint supplies.

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