A NO SHOW! I called Hansen and spoke with Mike and made an appointment for him to measure some floors, so he could give me an estimate. B day before the appointment I texted him to ask if a specific oak wood floor from Mullican was available. I never got a reply back. It's almost an hour since Mike was supposed to be here. I left him a VM to ask him to let me know if he's still coming. He did not reply. I then texted him to say that I'm going to give a one-star review given Hansen's lack of any response of any kind. It's too bad because I VERY LIKELY would have had them do the work. I'd give them zero stars to reflect zero service if I could. read more

Called several companies in the area for a job I was looking to have completed within two weeks and this is the only company that was able to do the work. Completed the whole second floor of the house within a week, owner very nice, Satisfied with the work and service. read more

Poor finished results, unkept promises and failure to deliver components. Very disappointed with the end result and the excruciating time it took. Nothing but excuses and lack of professionalism. Avoid at all costs. I'll probably have to redo parts of the jobs they did( doors, floors, trim, paint, and floor regulators that never materialized. A bad experience to be avoided. read more

After Hansens people did initial measurements, contract people, not Hansens employees, delivered and installed the Bruce flooring. The installation was unsatisfactory, and Hansens wouldn't even come out to look; they told me to give it a year to season. Well, there are many spaces between boards wide enough to fit a butter knife, and some are even dime width. The installer left half a tube of wood filler. Thousands of $$$ for that! Totally unhappy with those guys. Summary: Hansens measures the space, then hires contractors to deliver the same brand flooring as in big box stores, and contractors to install the floor. Customer is unhappy, Hansens dismisses the complaint. Why did I use Hansens anyway? read more

From start to finish, working with Hansen's was a joy. Mike gave us our (very reasonable) estimate to refinish an entire floor of our home and was on time, pleasant and answered all (a ton) of my questions. Danner, his son Lawrence and the rest of his staff did a beautiful job on our floors and accommodated us in every way. We were rushed by our move-in date and they made sure to be timely and efficient, despite our asking for additional services (including a repair) and it being the week before Christmas. I don't mean to gush but they were so friendly and just a pleasure to work with. I would recommend them in a heartbeat. read more

We had a great experience with Hansen's. Our 40 year old floors look fantastic! We had great service starting with Donald for our estimate, Bobbie in the office who answered a ton of our questions, Mike and his crew at the house, and the owner Danner, who did some of the work and kept me informed each step of the process. They left our house just as clean as it started, which was quite unexpected. Very happy with their work. read more

Was forced to use this company as part of a home build. About 70% of bottom floor (all wood floor) was squeaking and physically moving within a month of moving into house. Couple spots with large gaps. I didn't mind....until they came to fix it within warranty. The solution was to put putty in the gaps, and drive unsightly nails through the TOP of the wood, and I didn't have them fix them all because it was unsightly as is. And of course, a month later, moving wood and squeaks were back anyway. Avoid at all costs. read more

My floors look great, yes. The crew was personable and friendly, yes (particularly Donald). The job was done fast. No complaints about my 50+ yr old floors now looking brand new. But I am not going to give a place 4+ stars just because the floors came out nice. I am appalled at the fact the entire crew, plus owner Danner felt it was their place to treat my house like their own. For a company that claims they "are dependable, clean" and "respect your needs and your property," I am pretty shocked at what I came home to. In fact, I just finished cleaning their piss off my toilets! My smoke and carbon monoxide detectors were removed for the jobs, yet never replaced before they all left. Garbage, like a paper coffee cup, was left in my sink. The cover of my doorbell had been removed. For some reason, the crew felt it was also okay to go in my basement, my shed and my garage, even though that's not where the wood floors were. Furthermore, upon visiting to check the work one evening I found that the owner had brought his puppy to hang out in my yard, and had done so the previous day, too! I should have known something was up when I was told I could "go visit" another place to see the crew in the middle of working on floors. I am glad I declined, but I wonder how many people ended up taking them up on the same offer at MY house? After all, that HOMEOWNER never give me permission to go to THEIR house, and I certainly never gave anyone permission to trample through my house like this. I paid for floors to be refinished, not for people to hang out in my house. This is all inexcusable behavior. Beware when picking this place. You well get nice floors, but what else? Hansen's is just lucky my floors came out nice, and they have someone as nice as Donald working for them. read more

I got my wood floors refinished and stained by Hansen Brothers--they were professional and did a great job. The floors have been done for a few years now and they still look wonderful. I've had to call them a couple times in the last year or so due to some accidents, i.e., scuffing from sneakers and a nail polish spill that dried onto the wood (woooooops)...They've called me back right away with suggestions to remedy the issues and are always there to help. Definitely recommended!!!!!!!!!!!!! read more

Hansen Floors (same owner as Adirondack Floors) did an absolutely amazing job on our hardwood floors. They were able to start the day after they gave us a quote and worked round the clock to repair and upgrade the wood floors in our new house. I am a new homeowner who is not very handy but has high expectations- very high. These guys surpassed them all and were cheaper than their competitor who in addition to quoting a higher price asked me to remove all the doors and vents. I didn't have to do a thing with Adirondack/ Hansen, learned a little along the way, and had a laid bak experience with Danner- one of the hardest working people I've met. I recommend them to everyone! (I am reporting on Adirondack Floors link because they are now the same company). read more

We've purchased floors from other (ahem) bigger stores before thinking about going to a smaller store. We were wrong to think smaller meant higher price. However, we wanted the floor done right so we shopped around. We choose Hansen's because the price was very reasonable and the service is amazing. When the floor arrived, the manufacturer had sent pieces that were not up to par so Hansen's decided to make them them reship the entire order! The floor is amazing, completely changing the look of our home. As I write this, I have the bigger retail store coming back for problems with floors they put down in other rooms the retail store takes weeks to get their issue resolved.... We can't wait to work with Hansen's again when we buy our next home. We would definitely recommend them. BTW- my husband is a licensed tradesman and he even acknowledged the crew that installed the floor was one of the best workcrews he has EVER seen. read more

I am extremely particular about everything having to do with our house. While the reviews for Hansen's were very good, I couldn't find anyone (reviewing Hansen's or anyone else) who spoke to how they handled Brazilian cherry floors, which can be very unforgiving and tricky to work with. Our nearly-new floors had to be refinished because the original installer messed them up, then made them worse in an attempt to fix them. Hansen's understood how frustrating the situation had been to us and was fantastic through the entire process. They made sure we had realistic expectations of what to expect and exceeded absolutely every one of them. Our Brazilian cherry floors look perfect! They were wonderful to deal with, from the estimator and Bobbie in the office to the owner and the entire crew at the house. I'd highly recommend them for even the most challenging job- rest assured they can take care of it. read more