We had 5 different window companies quote for our whole home make over on windows. Having already a bay window under what today standard size is. Not one offered to do bay except Hansons. Windows came in and were installed by the most professional team of guys that we ever encountered. We are more that Happy with our Re Windowed home and the value was also better than the other companies. I now have a Bay window with no leaks and also a front picture window with Casements on both ends that allow breeze thru living room. One very Happy Customer! Chuck S read more

I hope to be able to change this review but as of today 7/14/26 we are really frustrated with zero customer service and looking at a possibly defective garage roof after only 22 months! 3 phone calls, 2 service requests submitted, and of those 3 phone calls 2 were to voice mails. Might be time for some investigation into Hanson's because there are way too many of these complaints. Horrid service. read more

Hansons service department sucks. I bought $12,000 in replacement windows 9 years ago. One of the window's began fogging up a couple years ago. It is under lifetime warranty. I called Hansons several times over the past two weeks with no response. I filled out the online service request twice with pictures of the window and never got a phone call. I only got a call this morning after I left a message that my next move was to contact the better business bureau. They "promised" I would get a call from their service department Monday. I had the number of the original salesman who sold me the windows in 2017, so I called him and he told me that he had left Hansons after Brian Elias sold the company. He said since the company was sold, Hansons has been more interested in sales than service. He was not surprised with my complaint. I have lost all faith in a once great company. I would discourage any use of Hansons Windows. read more

Our experience with Hanson's has been extremely disappointing and remains unresolved. During the reroofing of our home, Hanson's subcontractors removed the roof down to the rafters. During this process, rain entered the home while tarps with holes were being used for protection. Approximately three inches of rain came into the structure, causing extensive water damage throughout our home and personal property. Following the incident, Hanson's representatives left the property and advised us to contact our homeowner's insurance. As homeowners, we expected the situation to be addressed directly and professionally given the extent of the damage that occurred during the roofing project. Since that time, we have spent the past nine months attempting to communicate and seek resolution. We have reached out multiple times, including attempts to communicate with management, yet the matter remains unresolved. The damage caused significant disruption to our lives and home. Beyond the physical loss, the process has involved ongoing stress, delays, and repeated attempts to obtain meaningful communication and accountability. Hanson's has publicly asked us to contact them, however contact has already been made numerous times without resolution. At this point, public requests to "reach out" are frustrating when emails and prior communications have not been adequately addressed. We continue to deal with major damage and $74,762.46 in uncovered losses. We are sharing this review so others understand our experience and in the hope that Hanson's will respond to the emails already sent and work toward a direct and meaningful resolution. read more

Horrible company do not ever get hands-on's to do anything for you. Didn't fix my roof correctly cost me 2 days of work. Horrible customer service will never, ever ever answer you or call you back. You won't hear from them at all. We got windows and a roof from them. They came in, did the rough first. Didn't replace any plywood. Ruf is super spongy charged us for the plywood. But then said we didn't need it, then said they didn't even charge us for the plywood. Even though it's in the contract now, fast forward 2 months, our windows are finally in and now they want to contact us about the roof because they're not coming in my house until they fix my roof so now they've cost me 1 day. Take a day off because I wanna be here for when they're doing the roof to make sure they're doing it right. Because, of course. They need a babysitter to hold their fucking hand calls Monday morning or material are not in okay well then, why did you even want to make an appointment when the material wasn't in to begin with? And you had no clue when the material was coming in and the worst part is, they said they had to order plywood. Well, there's a home depot down the road. There's a minerage down the road. There's avc roofing supply company 5 miles down the road, but of course not they have to reschedule. So now that's 2 days, they've cost me read more

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Terrible company. They will do everything they can to convince you how reliable they are. We purchased a wood kitchen/garden window; They installed a cheaper one by mistake. They took off some money from the price but wasn't anyone paying attention when they installed it? Less than a year later, the 'vacuum' double pane window leaked and had to be replaced. That tooks weeks to arrange because they were 'so booked up'. A few years later, I called to ask is an issue (handles on the windows not turning) was covered by warrantee...three phone calls over a week and I didn't get a single return call. I ended up fixing the windows myself. Over 1 month later someone calls me and asks if I'd like to schedule warrantee work? They didn't even listen to the messages I had sent, let alone call me back in a timely fashion. Do nto use them--all talk about how reliable and dependable they are regarding warrantee work is just sales tactics. read more

Hanson is terrible, run by a terrible man. In truth so bad that work done, and the work not done still rankles me 30 years later. The first experience was my husband contracting them and had done terrible work. That next year we were married, he says honey get a company to get a window fixed..without knowing about his previous Hanson experience. After being pressured to sign a down payment without my husband there...then..even though the down-payment was supposed to be refunded if within 10 days...and it was written and mailed..within the ten days and a phone call where I was cussed out by the owner himself no work was done and no money refunded in these 28 years i never miss an opportunity to tell my experience i hope it was worth the 400 dollars not refunded... read more

Dealing with Hansons has been one of the worst experiences I have ever had with a business. If you care about your home, DO NOT use Hansons. Poor quality work followed by non-existent customer service trying to get the matters resolved. Even after involving an attorney and a failed inspection, they have not fixed a poor siding job. All they need to do is replace a piece of siding. They literally said they order the piece last fall, but then sent someone out who did nothing more than add a yellow screw to my gray siding and called it fixed. It is NOT fixed. They have created a vessel for mold and insect infestation. The inspector agreed that it was absolutely crappy work and noted it on his report. Still nothing from Hansons. I wanted yet ANOTHER service request several weeks ago and no response at all. Not a phone call, not an email. I will fight to the end to get that piece of siding replaced. Next stop is a report to the BBB. Bottomline, DO NOT USE THIS COMPANY! Find a local contractor who is not just a middle man. Someone you can contact and actually talk to when there are problems. I paid several thousand dollars for replaced siding and it it worse than what I already had. Wish I could give ZERO stars. read more

Do not buy anything from this establishment!! I had shower install last summer. the salesman messed the order up. it took 3 visits for the installer to complete the job because during the first visit they destroyed my ceiling. now less than 1 year one of the doors does not close all the way. I bought lifetime warranty especially the yahoo they hire to install. now its taken 2 days of calls that I made to get someone out here. SHAME ON YOUR SO CALLED BUSINESS. read more

do not trust the reviews on their website. Funny I'm unable to post one directly there. Worst decision I ever made was using Hansons. Very small siding project and my water spigot was adjusted, and now leaks, my outdoor electric outlet is jacked up, cheap framing, and covers were put around them, there are terrible cuts in the siding where they went around things instead of behind them. need to now call a plumber and electrician to get my existing water and electrical functional again. Don't fall for the 60% off installation because there is no 60% off. Their prices are no different than those w/out discounts on installation. They are nothing but a middle man. the contractor that came out to my house was clearly inept. One of the worst decisions I've ever made with regard to home improvements. read more

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Worst company ever. Don't hire them for any work on your house unless you like crappy results and broken porch railings not to mention thieving contactors they hire. Hired them to replace my roof, facia boards and metal covering. Install crew had no idea of the complete job to be done. Roof was done without the facia boards being done first then without the job being completed I was getting several calls demanding payment.they were supposed to return to do the facia boards and covering which they didn't until I personally went into the holt office complaining, job got scheduled then they never showed up. 3 days of messages saying they were coming to finish the facia boards and covering and never showed up till the last day. I returned home to find the job done but done poorly leaving exposed wood crappy patches and damage to railings and eve troffs. Then I investigate further to find out the faciaboards weren't even replaced, they installed new facia covering but left the old rotted facia boards and tried to cover it up and stole the facia boards I had sitting in my driveway. Contacted the manager Scott Lamacchia about the poor work done and facia boards not being replaced at the holt Michigan location, he said he would come out and look and take pictures. A week now and no show or calls from him. I called corporate to talk with a manager and the operator said she was in a meeting and would call me back. Well surprise surprise no call back from her either and it's been a week. Bottom line is they hire sub contractors that employee crack heads that aren't competent to do the job correctly and damage things and steal from you but demand payment for a job done crappy and not complete. I'm currently getting other estimates to fix the issues that couldn't be done right from Hanson's but in my opinion and talking with other reputable companies for the job to be done right the roof needs to be tore off to do the the facia boards and metal covering correctly before the shingles ECT are installed.. to anyone out there looking for work to be done on your house stay far away from this incompetent thieving company. You'll save yourself a lot of headaches for anyone reading this from Hanson's anyone from your company or crack head stealing contractors come onto my property without myself being here you are trespassing and will get the police called on you from my neighbors and dealt with. Again I can't believe a huge company would do this to customers, I should have went with a smaller company due to them trying to get their name out they would have done a stellar job and not destroyed or stolen from the customer.. read more

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I just had my window installed by Hanson 800 when the installers came they were somewhat abrupt, rude obnoxious. The job they did left me extremely disappointed. They left my inside wall undone unfinished, and I'll have to hire somebody to come back in and smooth out the wall around the installation of the window. The vinyl has open scenes where moisture can get in. I do not I do not recommend using Hanson's 800 for any of their services. read more

Hansons - Roofing Near Me

I am extremely disappointed with my recent patio door purchase & installation from Hanson's. The door I received was supposed to be brand new, yet it arrived looking used, with multiple scuffs and visible damage on the frame. Hanson's solution was to cover the damage with touch-up paint, which is completely unacceptable for a product sold as new. Very poor quality control and an even worse response to the issue. Shameful. NEVER AGAIN !! read more

An appointment today scheduled for between 8am and Noon (6th time this appointment has been scheduled). Confirmed yesterday via text message. Reconfirmed this morning that their arrival time would be between 10am and noon. . . Is now pushed back to 4pm. They care ZERO STARS about their customers. read more

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We purchased 21 windows 3 years a go Had problems with the quality They did nothing about it Ended our lifetime warranty We spent alot of money Not a great company Hansons read more

Had Hansens install some house windows today, they were great. They were very knowledgeable and experienced, we feel like Hansons is great. Our windows and wood trim was very old, Hansons did a great job. read more

We used Hanson's for shower remodel. Communication was poor regarding the install. Wrong shower walls installed in May. We have been trying to get corrected and still not done. Going on 4 months. Would not recommend using them.​ read more

As others have said, I could leave a 0 rating I would! This 30 year exlcusive warranty on parts and labor and material isn't worth the paper it's written on! Yes we're 20 years in on the installation but this high pressure christian saleman (becuase we had a cross on the wall) said we were covered for everything for a full 30 years! well guess what?? NOPE! if you can see the discoloration in the picture then you can imagine how bad the house looks! they said we have to pay $99.00 for someone to just come out and look at it and discoloration probably isn't covered. All they did was hire a bunch of sub contractors that were so bad a manager had to come out and finish the job. The contractor said I was costing him material because I was supposed to accept short little pieses spliced together with bent nails on top of the siding! I don't think so. Any contractor that guarantees you 20-30-or 50 years on anything including roof contractors are full of crap! they probably won't even be around. totally disgusted!! read more

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If a Nova representative shows up to sell you siding, tell them to leave! They will tie up four hours of your day. They will tell you the complete opposite of what to expect. This was a very expensive purchase. I thought going with a big-name company would be the best bet! Wow, was I wrong. I have many unhappy neighbors. They ripped the siding off, letting nails fly, and the large magnet roller was not on-site. They covered my dryer vent. They worked without a dumpster for only three hours the first day and put all the old siding on my neighbors' property! They left ladders lying in the grass in my small backyard, and my dog would not go on the grass. I spent 45 minutes cleaning up every time they left. There was no good communication! I am very disappointed and know I should have shopped around! From start to finish, it was an absolute nightmare! I wish I could tell them to rip all the siding off, take all the product, and give my business to someone else! Beware of Nova. read more

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Friday, Had one of their "roofing experts" out to my house for roof replacement estimate. Spent over an hour. Agreed on service, roof replacement and pricing. Get approved for loan through their financing. Waiting call to set up service. On Tuesday get call from regional manager telling me they cancelled my roof replacement due to "mathematical error in pricing and measurement". So-called specialists in roofing cannot even handle basics skill of measuring for their own area of specialty! Come on! Do not trust these incompetent boobs! read more

So we thought everything was fine with our shower install, we waited the 24hrs as directed. Turned the water on and the drain and pipes are pouring water into our basement. Something is not right.. they were in a hurry to complete the job by 5.. which they didn't finish until almost 7.. caulking is mediocre. Called the urgent line, now we are waiting to have someone come out to fix the issues.. not sure if it was worth the money. read more

The salesman left multiple things off our work order that my husband had discussed with him. My husband caught all but one piece of wood that he had mentioned quite a few times to him. When it came time to replace the roof my husband asked about the piece of wood and the foreman said that the gutter installers would replace it when they came out. The gutter installers said the roofers should have done it. My husband called the office and spoke to a woman there who told him it wasn't on the contract and he repeated to her (calmly and respectfully) a few times that he had told their estimator a number of times that that was a major concern. The business owner (Brian Elias) came through the office and grabbed the phone out of her hand and started yelling at my husband. My husband told him "my wife was right there, you can ask her". Brian Elias then called both of us liars, insisted on putting his foreman on the phone, and then screaming at him told him to go to Home Depot and get that F**king piece of wood and get it on there. Mind you this was a small piece of wood that wedged between the two different levels of roof that my husband estimated would probably only cost about $13! This business owner had the audacity to call us both liars, screamed so loud at his foreman we could easily overhear his orders, all over a small piece of wood that HIS estimator failed to add to the contract. I would NEVER give this man ANY business again. I wouldnt let him re-roof my doghouse! Cant believe how rude he was to us and unappreciative of a cash paying customer. We only wanted what we had repeatedly discussed with the estimator/salesman, nothing more & nothing LESS. read more

I never post negative reviews, and hate getting in the headspace to do so.  However, I post this as a cautionary warning to anybody considering using Hansons for gutters.  And I also post this with the faintest glimmer of hope that Hansons reads this stuff and will take action. I purchased gutters from Hansons for a previous home.  The service and results more than met my expectations, and I didn't hesitate to reach out to them to install gutters on my new home.  Short version of events: -Gutters were installed in late August 2021.  One of the installers was half-naked and reeked of marijuana. -Within days of install, the gutters were leaking tremendously.  A downspout was installed directly over the basement window well, and when the downspout failed spectacularly, the basement flooded through the window well. -I made my concerns abundantly clear to Hansons, time and time again.  Multiple phone calls, videos and photos of water gushing all over the place.  This continued for MONTHS.  Hansons exhibited ZERO sense of urgency, and my project manager simply stopped responding to my calls/texts/emails.  The installers (including the half-naked marijuana guy, who reeked every single time) showed up half a dozen times to "fix" the problems, but didn't actually do anything while onsite. -In late Fall 2021, a 35-year Hansons employee came to diagnose the situation.  He conceded that that the gutters were installed incorrectly, and concluded that everything needed to be completely reinstalled. It's now May 2022, nearly 9 months since I first reported an issue with the gutters.  The reinstallation has been scheduled, cancelled, rescheduled and cancelled again HALF A DOZEN TIMES.  I simply receive text messages stating that the appointment was cancelled (and it has not once been because of "weather conditions"), and never receive any follow-up about next steps, etc.  In fact, it's now been a week since the most recent cancellation (a text stating "crew will not be onsite tomorrow, still on prior job"), and I have yet to hear a peep from Hansons.  After 9 months, shouldn't I be a priority? A rainy spring is upon us, and both my house and property are taking a hit from the awful "solution" that Hansons provided. My house has a massive amount of roof, requiring a massive amount of gutters.  This job cost A LOT of money, and the results aren't worth a penny.  I'll gladly update this review if/when Hansons does the right thing, but I'm not holding my breath. read more

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Richard was wonderful to work with. He was very knowledgeable and professional. He took his time with our estimate and answered all our questions. Unfortunately the time table for the construction project didn't fit our needs. Richard was very understanding and professional. He's a great representative for the company. read more

So it's been about 6 months now and we are still waiting on that replacement screen. I'm starting to think the reviews from folks that say once they have your money customer service isn't so great. I called last month and there was a guy who dug into my account and found out the never ordered it. He was super nice and helpful. But hansons should aim to keep me as a customer by providing good support when I need a replacements. read more

If it could be 0 stars, it would be. Had them come out to my house in Livonia to do our roof. I come home from work to a group on my roof doing their thing, but one person had a tether on his ankle and another with barely any teeth. Immediatly had me concerned about the quality of service i would be getting. The next day, we notice a big dip in our roof near the front entrance of our house. We called to complain multiple times. People come out here and they just deflect. Saying it was already there and they have before and after pictures. But so do we. We spoke to someone in their service department after months of reaching out and she had the audacity to say "we arent a construction company but you should really get that fixed". If I could give negative stars, I would. read more

This contractor doesn't honor its contract or its promises for service. Do not buy gutters or roofing from this business!

I'm in my house now for 20 years so will be looking for windows soon, but after my daughter's experience I know I will not be using Hansons. She was told her windows would come in 4-6 weeks, they came in 8. Finally the install....BUT....the main window was cracked, a hole in one screen, white window frames when they ordered tan, half painted wood trim framing on the largest front window, but was told it's their responsibility to finish painting them. Since two independent contractors installed...(not even a Hanson tee shirt like in their pictures) they said they could not do anything about it. Her calls to customer service do not coincide with what the salesperson promised. Today, four weeks later, they installed the replacement for the cracked window.....it is scratched....calls to customer service have gone unanswered so far. So 12 weeks so far, and still waiting for a complete job. read more

don't ever use hansons complete garbage work window leaked like a faucet was on almost burned my house down they didn't use their insurance to make a claim or make it right and won't give my insurance company their insurance info I'm really thinking they don't have insurance and it's a shame hansons used to be a good company i wouldn't let the put up a bird house at this point read more

My free quote was easy! "NO! We don't do garage roofs that are only one car." That an awfully snotty attitude to take. I can guarantee one thing Hansons will NEVER get ANY WORK from me EVER! They advertise as a roofing company...not as a "roofing if we feel like it company". But its all good. Plenty of other companies I can go to. For EVERYTHING in the future. Given the abundance of reviews that are saying they do crap work, they may have helped me dodge a bullet, read more

The worst company my families EVER worked with. The rep LIED!!!! We agreed to replace the glass to the SAME SIZE AND LOOK. They came in with 4 inches of frame and barely any glass and replaced 3 windows. They came in and installed whatever they wanted and basically said because we signed that it's in the contract. Gary the "manager" didn't care what we had to say just kept referring back to the contract. After we said we weren't happy he asked if we wanted the other windows replaced LOL!! This has to be the biggest scam EVER. Also we never received a copy of our contract. The rep basically said EVERYTHING we wanted to hear and made my family sign. read more

Hansons - On the right is the original window, the left is what they replaced it with... - Roofing Near Me

This company should be absolutely ashamed of the services they provide. They are AWFUL and cause HARM to people that hire them. I hired them to replace my roof which was done improperly. This lead to flooding in my mud room. Not only did it take them years to come and fix the roof they improperly installed, but there was tons of back and forth for two years before they finally came to repair the roof and then it took them forever to actually repair it correctly. THEN, after all of this terrible suffering and inconvenience, the damage they caused to my mudroom has still not been repaired despite many conversations, Hanson's has still not provided any solutions for the damage they've caused. They want me to do an insurance claim which is CRIMINAL because they caused the damage and should be entirely responsible for fixing it. Making an insurance claim would cause my insurance to immediately increase and still be potentially declined. This is criminal for them to expect me to fix damage that was caused by their negligence. Do not hire this company for anything EVER. If Hanson's doesn't fix my mud room, I will unfortunately have to report them to the consumer financial protection bureau. It would be greatly appreciated if Hanson's would finally take responsibility for the damage they caused and repair the mudroom after everything they've put me and my home through. Thank you. read more

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Don't bother. The sales reps don't show up to their appts. Their receptionist is rude and will cuss you out. I had been waiting for weeks for my roofing estimate after downloading their app taking pictures of my house for accurate measurements and sending this all back to them. I arrived 5 mintues late for my appt and when no one arrived after 10 minutes I called the recpetionist to check on when the sales rep would be coing. The receptionist cussed me out for being 5 minutes late and told me she would have the rep contact me. I waited for 40 minutes and no one called. I called the receptionist back to see what happened and she told me it was all my fault. You're getting ready to spend over $20,000 on a roof and the company treats you like this...? Don't bother. read more

I purchased windows for my entire home from Hansons. I was pleased with the quality and service initially. I even had them do my fathers home. One of my windows got damaged and I called last April to have it serviced. A gentleman came out and told me it would take a bit longer due to the pandemic. I have been waiting for a year now. To make things worse no one has answered my emails or calls regarding this matter. I am beyond frustrated. Hansons doesn't seem to stand by there products or warranty. read more

Hansons - The chip in my window I have been waiting for over a year to be replaced. - Roofing Near Me

Hanson's installed windows in my home several years ago. I've never had issues with it the screens till this year. I've attempted several times via phone and email get ahold of the local facility to have them repaired free of cost. I have yet to receive a call or email. With the warmer weather coming I no longer have time to wait for them to get back to me. I had to cough up $100 to have them fixed. This is ridiculous I spent $23,000 for service and I'm not receiving it! read more

We contracted both roofing and gutter work. The roofing work was completed satisfactorily, however, the gutter install craftsmanship is terrible. After two service calls, they still cannot get it right and their branch office maintenance managers lack any initiative to meet their obligations other than provide excuses. read more

needed work they did checked and they kept rescheduling or just not showing up. then one of their employees said it needed to be taken down and done correctly but they sent someone else out and he said that it was install correctly but said if I didn't keep the roof bad gutter covers cleared off they'd void the lifetime warranty also I was told by the salesman I'd get 0% interest for a year but that wasnt true either the crew that they sent for the roof acted like they didn't understand me and their supervisor wasn't around to answer my questions I'd think twice about hiring them for anything!! read more

I can't say enough about how wonderful Joe, Shantae and the rest of the team were to help us this week from 1-800 Hanson in Troy, MI. We are dealing with the fallout after a house fire and needed quick help to keep the work moving forward. They listened to us and helped us find a solution. Without their support, it would have cost us weeks of waiting. They go above and beyond for their customers and, it was over 3 years ago we purchased the roof from them. Outstanding customer service well beyond the initial sale! Also, a big thank you to Ed, our original sales rep. for helping us through the process both then and now. John and Teresa read more

The experience has been awful. The proposed monthly payment to fix up my garage roof is nearly twice what the salesman put in writing. I can't go over my budget, which I talked about during the appointment. I was careful to review materials, labor, financing, everything. I was told it wasn't a problem. When the increased payment was brought to the salesman's attention, he said: "my last name is Parsons, not Hanson. It's the bank's fault. Sign the contract." It's just another hustle. Don't waste your time. read more

very poor customer service. I regret having my windows installed with 1800 Hanson. First, my installation got delayed by 2 months. Then, they sent me sub contractors to complete the installation, which has not been done correctly. for example, many metal screws were added to the let to windows that are not part of the design and look ugly, the team did damage my bathroom door, screen door bent and damaged, sub contractors are like Craiglist handyman with no badge or sign on the truck........ I gently called 1800Hanson and asked for a quality inspection. it looks like all they care about is the payment and not the quality of their product. Then a lady called me threatening me to either make the payment immediately or it goes to collection without first taking care of my issues. what an attitude and customer service. Plus, I don't have a written warranty. This is purely a scam. they take your business, sub sell it to a local sub contractor, and take their portion or the cake read more

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