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    Happiness Assurance

    4.9 (30 reviews)
    Open 9:00 am - 5:00 pm

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    Ask the Community - Happiness Assurance

    Review Highlights - Happiness Assurance

    Rami always follows up before, during and after our trips to make sure everything exceeded our expectations.

    Mentioned in 25 reviews

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    Sonesta Simply Suites Irvine Spectrum - Studio Suite

    Sonesta Simply Suites Irvine Spectrum

    2.7(125 reviews)
    4.5 mi
    $

    the room has a nice open layout which makes it easy for me to access in my wheelchair. Everything…read moreis updated and clean. There's a kitchenette and a refrigerator and cookware and utensils. The bed was comfortable. It was clean and there were no odors. However, it is really stuffy. There are no open windows or doors in the building and it didn't get any airflow. There's a window in the room that opens, but not a lot of air comes in. Also, I am in an extra wide wheelchair that doesn't fit through standard doors so I have trouble coming and going because there are two doorways you have to get through at every exit, on top of having to get through my room door. I didn't find the place very accessible because of that reason.

    I'm extremely disappointed with how this situation was handled…read more I booked a last minute, two night stay through Airbnb. When I arrived to check in, I realized that I had misplaced my ID. I offered several forms of identification, including my debit and credit cards (with my name on them), my work badge, and a photo of my passport. However, I was told that the hotel requires a physical, government issued ID. I understand that this is their policy, and I have no issue with them requiring a physical ID. What I do have an issue with is their refusal to provide a refund after they refused to allow me to check in. The hotel told me I would need to contact Airbnb regarding a refund. Airbnb then contacted the hotel directly, but the hotel refused to cancel the reservation or issue a refund, even though I was not permitted to stay in the room. What makes this even more frustrating is that this was a last minute reservation, and the hotel still had multiple rooms of the same room type available for booking. In other words, my reservation was not taking up the hotel's last available room or preventing them from renting that room to another guest. They had other rooms of the same type available, yet they still refused to cancel the reservation and provide a refund for a room I was not allowed to occupy. Thankfully, Airbnb ultimately refunded me themselves, but the hotel kept my original payment. Their handling of the situation left a very bad impression. I understand enforcing your policies, but I don't think it is reasonable to keep payment for a room when you have refused to allow the guest to check in; especially when you still have multiple rooms of the same type available to book. Based on this experience, I would not book with this hotel again.

    Photos
    Sonesta Simply Suites Irvine Spectrum - One Bedroom Suite

    One Bedroom Suite

    Sonesta Simply Suites Irvine Spectrum - One Bedroom Suite Kitchen and Work Area

    One Bedroom Suite Kitchen and Work Area

    Sonesta Simply Suites Irvine Spectrum - Kitchen in the Suite

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    Kitchen in the Suite

    Happiness Assurance - vacation_rentals - Updated September 2026

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