The customer service was horrible they said pretty much nothing. I had my dog's nails trimmed and…read morethey only did the front nails and returned him to me with nails bleeding and had clipped almost all of his quicks.

First time to dog hut today and the grooming technician returned my dog with a nail that was…read morebleeding from being cut too short. The employee that groomed my dog struggled to have appropriate customer service interaction with me and attempted to gaslight me that my dog wasn't bleeding despite the blood on her fur and around her nail. Talked to a manager and was told that this technician has worked there for ten years and this happens that she cuts too short and struggles with social interaction. The manager was empathetic and understanding that we will not be going back there. Be aware before you decide to take your dog for grooming and other services.

My little girl needed a follow up for her shots and meds. He got greedy fast. Really greedy. When…read moreI questioned the estimate he said he might be able to lower the charges a little bit saying "I could lose my license if...". He didn't approve of my getting my kitty's meds from Chewy (drastically lower cost) or the local compounding pharmacy. Her initial prescription was ordered by his cooperating pharmacy on the east coast. 2 click pens were paid for (per my call to that pharmacy) but I was only given 1, yet paid for 2, later the 2nd was "given to me as a courtesy". The estimate was lowered from $610 to just under $200 for shots and weight, no exam. My little girl was howling and hissing after being manhandled. The building is deteriorating, walkway broken up with lots of debris, lots of scratches and chips in exam rooms, lots of overpriced "products" for sale, staff is harried and seemingly overwhelmed. We are moving on.

When I moved to the west side of Madison I was in need of a closer vet for my cat. Having had bad…read moreveterinary experiences before, I was a little fussy about who I wanted to care for my animal. I found West Towne Veterinary online and went to check it out. I got there right before closing and Dr. Ken was kind enough to take time out of his evening to tell me about their cat friendly practice and show me around the clinic, including the areas that they perform surgeries and teeth cleanings. Dr. Ken has now been daisy's vet for the past three years and I can't say enough about the exceptional care they have provided to her! From the friendly office staff, to getting her in for emergency appointments... they even have cat boarding and a cat gym! They also offer "cats night out" events where your cat can socialize with other cats and you can learn information on how to better care for your pet. And to top everything off, Dr. Ken is one of those veterinarians that paddle boards and home brews. Can't beat that-- I wouldn't go anywhere else!

We own a breeding pair of Boston Terriers. We also have 2…read moremales, one from their first litter and another male from their most recent litter. Independently, they all behave well, add 3 other dogs and chaos ensues!. We contacted John for help. He quickly identified behaviors they needed to work on, one being impulse control and worked with them 3 times a week. Then we met with John and he showed us what he was doing with our dogs so we can continue the training. At the end of each week John works with our dogs and us to ensure the training transfers from John to us. Our dogs are significantly calmer now and look to us for directions. We have young grandsons who have been able to play with all of the dogs and not be afraid of getting knocked down His methods have been very successful for both us and our dogs. John has a knack with dogs. They trust him and have fun figuring out what behaviors he wants them to do. We hope to have John a part of our dogs lives even as the training piece is ending. He shares great insights, and all while in your home to maximize positive outcomes.

I had the best experience with Rover Rehab. I can't say enough about the knowledge and…read moreprofessionalism that was shown. John came to our house and amazed me at how he knew exactly how to correct our dog. He came 4 times and I can see a big difference already. She is like a different dog. John always made sure he was addressing the problems/concerns we had and answered all of our questions. I HIGHLY recommend Rover Rehab. You won't be disappointed!!

Have taken Duke to doggy daycare for a few months now, couple days a week. I believe this has…read morecontributed to a noticeable improvement in his mental and physical well being. As he's a shepherd mix having hours to run is in his DNA, satisfies the craving. He's a happier, more contented dog 24/7. The caregivers ( calling them attendants diminishes their work) are excellent. They are obviously kind, it shows with Duke's affection for them. When I look at the pictures it is clear the dogs are having FUN!

Fiona is always happy when we pull into the driveway. The staff r friendly & helpful & love miss…read morefiona.

After weeks of researching board and training options for our 16 month old, male, Great Dane, my…read morehusband and I finally agreed on selecting Reflexx K9. Rex and Kelsey were highly recommended by a couple of friends, as well as, a local vet. In addition, I really liked the fact that Reflexx K9 was NOT a franchise and that they ran the board and train out of their very own home. From the minute we dropped off Chance, I knew our pup was in great hands. A previous client of theirs described Rex and Kelsey as dog whisperers, and they most certainly were correct with that description! Rex met Chance (Chance struggles with male stranger danger) and the way Rex interacted with Chance calmed Chance almost immediately. We were in constant communication via text with Kelsey and Rex. When I shared with them that I was missing Chance, they offered to FaceTime-- how cool! If you're looking for a custom training program, uniquely tailored to fit your pet's needs, check out Reflexx K9, I promise you will not be disappointed. Thanks to them, we finally have confidence in our control over our pup. THANK YOU REX AND KELSEY! And thanks for also sending your clients home with the essentials, post training: place bed, training collar, etc.

Tonia was great with my girl Gracie! Patient, explained the whole process and Grace came home…read moresmelling great and lookin pretty!

Tanya is by far the greatest groomer I have had for my 14 year old ShihTzu! It's always been a very…read morestressful time for her but Tanya is definitely the Dog Whisperer. She was so calm and relaxed in Tanya's arms when I came to pick her up. Tanya is a perfectionist and will give your pet the full spa treatment. She is absolutely amazing and her prices are so reasonable. She's already getting booked up so call for an appointment. Believe me, you will be so satisfied.

Sue is THE BESTStarted going to Chesterfield a year ago after being unhappy with my dogs former…read moreboarding place that I previously had for years. I cannot Express how Happy I am that I found Sue and everyone else at Chesterfield. My Pups are always so well taken care of and their little tails

I have been going to chesterfield boarding for almost 20 years till I moved and now my daughter n…read morelaw started comming here. The best customer service and the best care for my animals she isn't out to make all this money and really loves what she does! My dog when I picked him up usually runs to me but ran to the owner and gave her a kiss then ran to me he loved this place and we will definitely stay with her!!! 5 starts for sure

Dog Face Training is great! We're on our second class with our pup, and it's been helpful for us…read moreand for him. They use positive reinforcement only, which is what I was looking for when I looked around. They have lots of locations around Madison and plenty of times. Jada has been our instructor, and we love her (as does our puppy!). Class sizes are small -- there were 6 or 7 in our last class and only 4 in our current class. They also have extra opportunities for socialization. We love them!

After writing a review, the owner reached out to me to ask me more about my concerns. She emailed…read moreback and forth with me several times and was very professional, helpful, and resourceful. She let me know what steps the company was willing to take to ensure that my concerns were addressed and I felt a lot more comfortable and secure to give this company another try. Since having this open dialogue and discussion, our class has been very smoothly run and positive with many chances to ask questions and get feedback. I appreciate that they took the time to address my concerns and talk openly with me about things, that is really what makes all the difference!! It has been amazing since!!