We've had a great experience with Puppy Haven (Johns Creek). Our golden retriever puppy Hutch is…read morevery high-energy and social, and this place has been perfect for him. He gets plenty of group play time and has clearly made a lot of canine friends. One of the funniest (and most reassuring) things is how excited he gets at drop-off--he bolts in like a kid seeing his friends at school and doesn't even glance back. He always comes home completely worn out. The staff is friendly and attentive, and the facility seems clean and well-maintained. Overall, a great option if you're looking for a safe, social environment for your dog.

Our 1 year old mini bernadoodle Ziva just came back from PH John's Creek and she had the absolute…read morebest time during her Thanksgiving stay. The staff took such good care of her, and it was evident she was in good hands the entire time. We love the pupdates so we can see her photos every day and the cute messages. We saw her mingling with the other dogs on the camera and getting so many cuddles from the staff. She got a bath before pick up and smelled fresh and clean for us. Thank you for taking such good care of our baby girl.

Tish and her crew have been taking care of my dogs for over 10 years now., there is no one better…read morein this business; regardless of any other spiteful and hate filed people who leave nasty reviews on this platform who don't know whether they're talking about ! After taking care of my baby Owen for every two weeks for 15 years she was really there for me step-by-step as it became time for him to cross over the rainbow bridge. At the end of the day, she took better care of him than even we did, and as you can see from his picture, he was pretty spoiled. There is no per Spa better for your fur babies than TLC period.

This was my first time here and the place was busy!!! I called in a Monday and they were able to…read morefit me in on Wednesday. The staff is super nice and the dogs can socialize together some. My Bella came out of there looking soft and smelling great! I highly recommend!

I had called hoping to schedule my miniature schnauzer groomed in the coming days but I was lucky…read moreenough they had 2 cancellation options. Shadow came back happier than ever and looked even more amazing ! Everyone is so nice and friendly from scheduling to drop off to pick up. Pets top has easily become our new groomer !

I love this place , they reopened and with new Managment partners they are doing a great job with…read morethe service . Highly recommended for pet owners that wants to get great service for their money and happy pets . Luna loves conning to get refreshed.

I had an extremely upsetting experience with It's A Dog's Life, in Johns Creek, regarding the care…read moreof my dog, Scarlet Grace. After her stay, she came home visibly distressed and became increasingly lethargic. I rushed her to an emergency vet, where she required immediate care. The owner, Kristen, acknowledged this in writing and offered a $500 reimbursement to help with the vet expenses. Thatincident was over two months ago. I've followed up multiple times, professionally and respectfully, but I've received no response and no payment. While accidents can happen, how a business handles them afterward says everything. Their silence--after admitting responsibility--has forced me to share this publicly. I hope no other pet parent has to go through what we did.

It's a Dog Life -- but nothing about what we saw resembled a life any dog should ever be forced to…read morelive. This was our 6th time using daycare for our Australian Shepherd, Zeus, and what we experienced was beyond unacceptable. We trusted this place. We expected outdoor play, clean and sanitary conditions, real supervision, and staff who genuinely care about dogs. Instead, we walked into neglect. From the moment we arrived, the staff was rude, dismissive, and clearly annoyed by basic questions. When we dropped Zeus off and asked for a tour, we were bluntly told no manager was available and no tour could be given. No explanation. No reassurance. Just attitude. When we came back for pickup and asked again, we were told to wait so staff could "check on some things." That alone should have told us something was very wrong. What we saw after that made us angry, sick to our stomachs, and heartbroken. Multiple dogs were locked in kennels with no staff supervising at all. We personally witnessed kennel staff and groomers being unattentive, rude, and disengaged, including employees standing around or sitting on their phones instead of watching the dogs. Kennels were covered in dried urine and feces, and dogs were left sitting in it--no cleaning, no breaks, no compassion. Then we saw Zeus -- locked in a crate in the corner, shaking, crying, and terrified. Seeing our dog like that broke us. It was devastating. He looked scared, confused, and completely abandoned. Watching him tremble and cry in that crate made us feel sick, angry, and deeply depressed. No dog deserves to be treated that way--especially not in a place that claims to provide care. This was not a bad day. This was systemic neglect. We left furious, heartbroken, and ashamed that we trusted this place. We cancelled everything immediately and will never return. This was not daycare. This was dogs being warehoused, ignored, and emotionally broken. They call it It's a Dog Life -- but what we witnessed was cruelty, neglect, and suffering.

We love Puppy Haven -- East Rowell. Our dog, Jinkx, always RUNS into her pet carrier every time we…read morebring it out because she thinks we're taking her there. They always take great care of her & dote on her. She always returns home exhausted after a day of playing with her friends. We've primarily used them for doggy daycare, but we've also boarded her a few times and it's been a great experience. Highly recommend this place.

My dog became a little anxious during the last days of her stay, but the staff was attentive and…read morecaring, and they kept me updated throughout, which made me feel much better. She loved spending time outdoors and playing in the water. P.S. I noticed her paws were a little red when I picked her up, and I think it may be due to the artificial grass and the slide outside getting hot. It might be helpful to add more shade in that area to help prevent this.

Watch Out! Got a quote to wash and brush my mini Aussie. $75 to $130. They said it would somewhere…read morein between. They spent about 25 minutes washing my dog and brushing her. I got her back half wet. Charged me $120! I couldn't believe it...never again!

When I tried to make an appointment for my 9 year old Labrador and I said it was every two months…read moreor more I was rejected. And the same situation happened last year. Their answer was "we are not taking any more large dogs" They told me also that they had good long lasting clients that made appointments every three weeks. Customer service is disgusting Good luck with your business

Theresa is the absolute best groomer I've had. I got a Poodle/Chihuahua mix from the shelter a…read morecouple of years ago who is not so crazy about strangers (she's getting better), but she has absolutely no problem with Theresa and looks beautiful every time she leaves the boutique. My thanks to Theresa!

My little man, Niko, is LOVING his new 'do. Recently moved to the area and ended up choosing this…read moreplace based off the reviews and they did not disappoint. Best to call in advance as they're booked about two weeks out at this time (not surprising). Thank you Theresa and staff! He looks great and we will definitely be back.

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.