I started taking my dog to Happy Dogs years ago when he was a new rescue. At the time, he was suffering from a crazy amount of separation anxiety and the people and other dogs at Happy Dogs became his much needed extended family. They're always happy to see him walk through the door, take great care of him, and from the photos posted of him cuddling with other dogs or sunning in the backyard, I know he likes it there too. read more

Happy Dogs has been fantastic! The staff is always friendly and knowledgable. Plus, our dog River loves to go every morning! He is so pumped when we drop him off. 10/10 would recommend. read more

Amazing staff that's super attentive to our pup. Super convenient that they're a one stop for daycare, boarding, and grooming. Our dog loves running into all his neighborhood friends who are his Happy Dog pals. read more

We rely on Happy Dogs at least 2 or 3 days/week. It's amazing piece of mind to know your dog is happy and having fun with his friends, and makes our lives so much easier having an absolutely exhausted dog at the end of the day. We know he loves it there because he goes CRAZY whenever he sees someone who works at Happy Dogs on the street. He's built up his own little life without us even knowing it! Highly recommend Happy Dogs for their convenience, and of course how much our pup love sit. read more

Happy Dogs at McCarren is a great place for pups! We have taken both of our dogs there and they both were excited to go in the door and play with their Happy Dogs friends. The staff is professional, responsive, and friendly, and the dogs clearly like them. It's a great place! read more

We love Happy Dogs! They take such great care of our Labrador, Gunner, when he stays there. We especially love that they have an outdoor area, where he can get fresh air. The ease of booking, the live cam, and the friendly staff add to the quality of Happy Dogs. read more

My dog, Emmy, is so obsessed with Happy Dogs (and so am I). The staff makes us feel so welcome every time we come. Happy Dogs is super good at communicating with you about your dog and so I always feel kept in the loop about her when she's there. They also have really great live cameras so you can feel comfortable watching your dog knowing they're having a great time. Unfortunately, because of a recent move I am now an hour train ride away from this location but I literally STILL take my dog here even though it's such a far commute because I feel that strongly that this is the best daycare in this city. read more

My experience with Happy Dogs was so exasperating that after I wrote my first Yelp review, I tried to let it go. After reading her replies to other reviews, I knew that Jennifer, an owner, would write a response to try to discredit my situation in that special way of hers that is so infuriatingly manipulative it makes me want to destroy property. So when I got that email saying Jennifer had replied to my review, I did not read it. I knew it would enrage me all over again, and I just needed to let it go. I was so tired of battling with a brick wall. However, after speaking with someone at our dog park tonight who said he read my review, I decided to go back, revisit this moment, and finally see what Jennifer had to say. Well, just as I suspected, I am FUMING. Jennifer wants to make me look like a bad dog mom to make her business look good, but it's not going to work. Not in my case. I frequent every dog business and park in Williamsburg: besides Jennifer, no one has a cross word to say about me. As a nice, petite woman with a dog that's bigger than she is, we are practically D-list celebrities in this neighborhood. It's just BAD BUSINESS to badmouth us. I'm waiting for Happy Dogs to recognize this. I invite anyone we see on the street to ask us about this insulting experience and I will gladly recommend a DIFFERENT place to board your dog. That said, let me address Jennifer's blatant exaggerations point by point: 1. I was NEVER offered to view security camera footage of my dog leaving Happy Dogs. NEVER. NE-VER. Because HELL YES I would have taken you up on that, Jennifer. No: you said YOU watched it. Really? All 72+ hours? Well I would have. 2. I was not so much impressed by your pictures because a) they are still shots and prove nothing and b) they could easily have been taken before the change in her condition. This is just obvious. 3. I have all the evidence in the world that something happened to my dog. She was fine and then she wasn't, so: something happened. Again: obvious. 4. A neurologist I saw ONCE is not "my vet." She looked at Jane for ten minutes. For the record, I have seen two different vets since who have their own hypotheses. Surprise: veterinary science is not perfect. Would you like to call these vets, too? Oh, but I bet a responsible vet, unlike the first, wouldn't share information with a random stranger like you over the phone! To date we don't have a definitive answer, but it's interesting that you seem to think it's impossible she was injured, when no one but you has ruled it out. Wobbler's is one possibility, and Jane would be the only dog in her bloodline with it. Strange for a genetic disease, no? Nonetheless, I am decidedly NOT in denial; I want to know what is wrong with my dog. I am looking at all the evidence because my dog's health is what's important, not denying she has Wobbler's. What on earth would be the point? Again: sane dog mom here. 5. I "demanded" money? Get real. You have no idea how lucky you are to be dealing with ME. Do you know how many people have heard this story and told me they would have gone insane on you? Let it be known I told Jennifer that she should stop emailing me about Jane unless she wanted to give me a refund for Jane's weekend there. That's it. I know better than to waste my time when I signed a legal release. 6. Jane's entire back legs smelled like urine... probably because she had been laying in it or slipped in it. Besides her injury, that alone would have kept me from coming back. It's cool that you apologized? Wonderful. I am still allowed to bring it up on Yelp. 7. FACEBOOK PICTURES ARE YOU KIDDING ME. I am friends with over 700 people on Facebook, the vast majority of whom have never met my dog and yet "like" pictures they see her in. There is something likeable about a big dog looking sad, we all know that. Besides, all my comments were just about being happy to see my dog, not that she looked happy. Get real. Basically, Happy Dogs and Jennifer: why don't you just use my money to go buy a bed or two for large dogs since you don't have any. And hire a few more employees to clean pee off of the big dogs so their owners don't have to do it for you. Until then, politely tell people with large dogs you can't give them the care they need. Frankly, your space doesn't seem big enough, especially not during a busy holiday weekend, but of course I didn't realize that until I was already out of town. In any case, finally: please STOP replying to my Yelp reviews. You seem to like to personally attack those who leave negative reviews, and maybe other people do deserve it, but I have done nothing wrong. As I said, you are lucky to have a situation like this with a person like me! I've called once, I haven't made a scene, I haven't threatened to sue: just let me leave my review and get over this incident. Why attack me? This just makes me want to ensure that no dog owner I speak to EVER takes their dog to your business! read more

I have been bringing my dog, Kenji, to Happy Dogs for over 6 months now. Having brought him to several different day cares in the past, I can say that Happy Dogs is the best we have experienced. They are responsive, easy to deal with, and Kenji always leaves as a very happy pup. We are very satisfied customers! read more

Update: Unsurprisingly, the owner has responded with her own falsehoods. - My emails were not irate but I think under the circumstances showing how upset I was to have her dog confined to a crate for 24 hours and the business in question deny any responsibility. - Of course I told them that the community would hear about this story. I don't really see that as a threat as so much as, hey this is coming FYI. And it did. On Yelp. - Actually, it was several pairs of shoes and a ceramic dog bowl that could only be destroyed if it was dropped from a great height. Like, for example if the person dropping off Gideon didn't bother to put the dish on the ground so Gideon could eat and because Gideon was hungry he knocked it off the counter to feed himself. I don't know, I feel those examples are accurate descriptions to "destruction to my apt". - Sorry but Kat never took me line by line in front of the computer. It's more telling how a business responds to mistakes than how it does when things run smoothly. PS. I did find out that they didn't charge me $4.99 for the miscellaneous bag of food I found. So I will thank them for that. ------------------------------- I had been using Happy Dogs for a few months when the unconscionable happened and for the first time ever I've been motivated to sign up for Yelp and leave a review. My dog has been using Happy Dogs for daycare and every so often boarding when I've had to go out of town. There were instances when instructions were not followed despite them being written down and in his profile (not putting my dog in his crate when dropping him off leading to me arriving to destruction in my apt, not giving medicine when explicit instructions were written out) however I chalked it up to natural human error and because I'm probably too forgiving, not reasons for why I would pull my business. Though it should have been a red flag when after the second time he was not left in his crate the manager at first denied instructions were not followed and tried to tell me that my dog had broken out which is 1) not physically possible and 2) he loves his crate and has never even tried to get out. This weekend every dog owner's nightmare happened. I had planned to leave for Montauk early Saturday morning, before Happy Dogs was open. So on Friday night when I dropped by and spoke with the manager, Kat, I told her that in addition to Gideon needing a drop off he would also need a pick up. I had brought with me a canvas bag which I filled with a bag of food and a treat and told her I was leaving it with her so that whoever was picking up my dog on Saturday morning didn't have to worry about the bag. We had a discussion about an early drop off time due to the holiday and I was then told as she was sitting in front of the computer "ok I have him down for 845". Since their closing time on Monday was 6pm, and they open at 9am on Saturdays, I took this to mean she was entering his pick up into the system as 8:45am on Saturday. Logical right? On Sunday morning I received a call from the same manager asking if I wanted to cancel my reservation because my dog had not checked in. Meaning he was still in his crate, at home, where I had left him more than 24 hours previous. I was understandably upset. What made me livid however was when I finally spoke with Kat on the phone she intimated that it was MY fault because they didn't have a pick up in their system. I was beyond shocked that Happy Dogs' initial response was not one of concern over my dog and their customer but over covering their own butt. I received a follow up email to the conversation stating that again, because they didn't have a pick up time in their system that they were "confident" I had never requested one and therefore they wouldn't waive the boarding fee for Sunday night. Frankly, if they had responded with concern and made an attempt to make everything ok with me and my dog I still would have given them another chance however their reaction to what happened made me realize they only care about themselves and not their customers or the dogs in their care. This is appalling. We are not talking about dry cleaning here - these are animals that need and deserve the utmost attention and care. It's also worth noting that when I returned home the bag of extra dog food I had next to my fridge was gone and in the canvas bag that they had at least remembered to drop off with my dog was a small bag of dog food I hadn't bought before I left and didn't need though they've probably charged me for it as well. I'm not even going to dignify asking them about it. read more

Took good care of our dog Austin for one week, we received frequent updates via email about Austin when we were traveling. Staffs are very friendly and helpful!! Definitely recommend :) read more

I've never written a yelp review before, but I feel compelled to in this case. I've had a few terrible experiences with this place under its current management over the last year. I kept going back because in this neighborhood it's almost the only game in town - the convenience of the location is hard to beat. Unfortunately, they provide the worst customer service I've ever experienced. Three times when trying to board my dog at Happy Dogs I received scary phone calls (once on my way to the airport) informing me in a rude tone that my dog's vaccinations were not up to date, and I should come pick her up. Every single time it has turned out to be a misunderstanding, a mistake, and my vet was able to clarify the situation. I just wish the owner and staff would have handled it a little more politely. The last time this happened, a few weeks ago, once again my vet said there had been a mistake and they would clarify with Happy Dogs. But after being stressed out yet again by another round of last minute travel confusion, I tartly announced that I would not board my dog there again. And I haven't. I was able to make alternative, and, ultimately much better, arrangements. Today I took my dog in just for a bath, figuring that's pretty hard to mess up. The owner pulled me aside (after taking my money, mind you) to complain that our last phone conversation was unpleasant for her. Not quite the apology I was expecting. She said that it was rude of me to say I wasn't going to board my dog there anymore. I said it's my right to say so, it isn't an insult it is a fact. She just kept going on about how she didn't like it, and that it is not their fault if my vet is a problem. (My vet is Center for Veterinary Care on the Upper East side and they are absolutely phenomenal, I can't recommend them enough.) This is the first time I've had the experience of receiving terrible customer service, then on top of that getting chewed out for complaining about it. No skin off my back, plenty of other establishments I can give my hard-earned money to instead. Other issues: my dog once came home with her nail cut to the quick and did not stop bleeding for a couple hours. On another occasion the owner informed me that her staff had noticed blood in my dog's urine. But she informed me of this two months after the fact. When I told her that it had not been mentioned to me previously by her staff (it had not) she didn't seem to believe me. Anyway, I'm glad to be done with this place. If they don't care about you, or your business, I wouldn't be too confident in thinking they care about your dog. read more

Avoid this place, they have no concept of customer service. I needed to board my Mother's dog who was unexpectedly coming into the city today. I was aware they required an evaluation, so I called to make an appointment whereupon I was told that an appointment WAS available that very day, but even if her dog passed, due to their ridiculous and byzantine registration process, they were unable to evaluate and board a dog on the same day. Apparently even though they know whether a dog passes or fails the evaluation immediately, they are unable to actually act on this information for at least 24 hours. The way they break the news to you in the, "Aww, it's cute you thought we'd do something that might be convenient for you" way is even more infuriating. Based on the other responses from the owner/manager here, there is one thing they are good at in my opinion, though, and that's deflecting blame back on the customer when anything goes wrong. EDIT: Yep, I knew it, the owner responded and tried to make it everyone's fault but hers. If she didn't actually have an appointment like she is claiming, then why did her staff tell me they did? Either she's lying, or the staff was lying. In my opinion that points to either to willful deceit or utter incompetence on their part. Both options simply reinforce my original review. Either way, I would rather board my dogs with an owner who can take responsibility and admit when she's wrong and thus possibly improve her operation, than with someone who is so incredibly immature she must blame her inadequacies on everyone else and never take responsibility. Seriously, read every response of her's to a negative review here on yelp, it is ALWAYS the other person's fault, never hers. In this case, she claims there wasn't actually an appointment available (which is false), while she didn't even attempt to address my main complaint. Seriously, board your dogs elsewhere with a professional, not someone who's going to childishly whine and shift blame every time something goes wrong. The owner needs to learn to take responsibility and act like an adult, and until that happens, I strongly recommend you board your dogs elsewhere. read more

Happy dogs is wonderful and is the only place we would (and do) board our dog! The first time we went there I had no idea there were any dogs in the back! It was so quiet and calm. The staff is kind and helpful and clearly enjoy working with and care about all of the dogs (they even know every dog's name!). My dog loves it there and it's so nice to know she has a safe and fun environment while we are away. I don't usually leave yelp reviews, but I was confused by some of the negative reviews about Happy Dogs and thought I should share my very positive experience. My dog goes to daycare on a weekly basis, and we live in the neighborhood so I have had the opportunity to meet a lot of other customers from Happy Dogs. I have never met a single owner who has had a negative experience at Happy Dogs (just the opposite!), and I feel comfortable recommending Happy Dogs to anyone looking for a safe, fun, crate-free place to board their dog. Most importantly, my dog loves Happy Dogs. She recognizes the staff and other dogs from Happy Dogs on the street and will get so excited she will practically drag me over to play with them and cover them with kisses. It is such a relief to have a second home for our dog where I completely trust she is well cared for and loved back. If you have any doubts about Happy Dogs, I would suggest seeing things for yourself. Talk to some other dog owners on their way out or spend 10 minutes in their lobby during morning drop-offs and see which way the dogs are pulling on the leash. I've never seen one pulling to get out of Happy Dogs! read more

Happy Dogs was instrumental to socializing and keeping the herding dog energy levels of my Australian Shepherd Bode in check. The staff are courteous and always excited to see the pups. I highly recommend! read more

I absolutely love Happy Dogs - they have been the only place I've boarded my dog in w.burg/greenpoint and had no problems! the staff is 100% friendly. They pay close attention to paperwork and the cleanliness of the place. They've always been really helpful with any questions or concerns i have had and i feel comfortable leaving my pup for an extended stay here. If you want a place that's very caring and comfortable for your pet I definitely choose this place over all of them! :) read more

We have had great experiences bringing our puppy to Happy Dogs, both for daycare and boarding. Our dog absolutely loves it there. He plays all day long, which we enjoy checking out on the live video on the website. It is nice to be able to check up on your dog at any time during the day. When we boarded our dog for several days, we got an e-mail update informing us how he was doing, including a few photos. This was a very nice touch, and we could be at ease knowing that our dog was doing well while we were away. Whenever we pick him up from a day or weekend at Happy Dogs, he is the most exhausted pup ever. I highly recommend Happy Dogs. read more

Brought my one year old pup to Happy Dog to get her first cut after adopting her in January. Had a friend who brought her dog there a number of times, but recently moved to a new groomer. I was generally happy with the puppy cut we got her. A few complaints I had was the employee in the front seemed super frazzled with little going on. Customer before me was bringing in his dog and said his dog had bad back legs, and after he left the employee made the dog jump over wood planks as they were doing construction/painting in the back. When the groomer asked about how I wanted my dog groomed they seemed not to really care about seeing a dog and said little back, and so was very worried the groomer had any real idea what I was looking for. When I picked up my dog she had the wrong leash and collar on. I could also hear her in the back barking which she rarely ever does. I'm sure it was because of all the dogs but that worried me before I saw her. Also emailed about pricing which they said to email for. I never heard back from anyone. Overall happy with the cut, but very disappointed in the actually customer service and environment. Will most likely try another groomer for her next cut. read more

We've had our dog under the care of Happy Dogs since he was a puppy and can't imagine a more friendly, professional, responsive and caring environment of our high-energy pup. We have used all of their services including daycare, boarding, grooming and vaccinations--and they've all far exceeded our expectations. Our money is never better spent than with Happy Dogs--our dog is SO happy, as are we. read more

My mini dachshund Dudley has been going to Happy Dogs for over a year now (both the Southside + McCarren locations) and continues to run to the door in excitement every time we walk in. He started attending around 4 months old which helped immensely with socialization, and continues to go at least once a week to hang with his pup friends. The staff is incredibly helpful, kind, and trustworthy. They're very quick to respond on email, and will send updates during the day if necessary. Dudley always come home happy and exhausted from a day of playing. read more

We couldn't have been happier with Happy Dogs. Every single person on the staff was friendly, experienced and great with our dog. We never had to worry about a thing and she was always so happy to see the staff that we didn't have to feel bad about going off to work. She clearly had a ball each day. Jennifer runs a tight ship. The place is always clean, organized and well run. We loved being able to peek in on our girl from the webcam throughout the day or see her pictures pop up on Facebook. We unfortunately moved away and have had to learn the hard way how special a place Happy Dogs is. Other daycares have been more expensive, less organized and without the individual attention we enjoyed there. We miss Happy Dogs!! read more

The owners, Jen and Ien, are cordial when you have nothing but nice things to say about their business.. However, once you have an incident and try to bring it to their attention, they become extremely defensive and hostile. In choosing the full day of day care and drop-off service, we were greeted at home by a sullen puppy with his left eye swollen shut with pus and a swollen lip on the same side. It's clearly from a bite to the face from another dog, however, when and where it occurred is unclear. When trying to contact the owners, they were not hesitant to say that it must have happened in his crate and that we were simply away too long.. #1) he does not have a crate, but a spacious dog pen which includes a bed, water bowl, toy balls and wee pads. And the pen itself is made for animals and has no rough/jagged/pointy edges that could have caused the damaged to his face. #2) we knew would be away for a long time, that is why we used their services and instructed for him to be placed in his pen so he would be safe. All we wanted were answers to understand what happened and why we were not contacted, instead we got legal jargon and zero sympathy from the owners. I'm sure this review will be flagged or commented on.. face it, no one is perfect and incidents happen, but you can't attack everyone that has an issue. Keep in mind that you are running a business which requires customer service.. read more

Happy Dogs - Not how you'd like to find your dog.. - Pet Groomers Near Me - Brooklyn, New York

We love Happy Dogs! And so does our shiba inu, Ruby. The front desk staff are very friendly (shout out to Jordan and Stacy) and are always quick to respond to our needs via email. Sometimes Ruby does not finish her breakfast and they allow us to drop it off with her in the morning and they'll feed her during lunch. We are so appreciative of this perk since we are not able to be with her all day. They also give her a treat when we pick her up which she happily sits for every time. Happy Dogs offers a boarding option that has come in handy when my husband and I travel. We feel very confident leaving her for multiple nights in a row and have done so a handful of times. Ruby has SO much fun running around with the other pups all day (we're able to watch her on the live cam - it's great to see her interacting with other dogs vs. staying home alone all day), and by the time we pick her up she is wiped out and usually lies on her bed for the rest of the night which gives us some free time of our own after work. Only con - I'm not sure there's a limit on how many dogs they'll accept in a day. Sometimes the space looks way too overcrowded, but Ruby has so much fun that it's worth every penny. read more

I absolutely love Happy Dogs! Every time I drop off my little guy I feel at peace knowing he's going to be well taken care of. They are very transparent and communicative, so you can expect photos, frequent updates and even a doggy webcam. Highly recommend! read more

In positive news here i'm happy to say that HD Management/ownership and I were able to put the past behind us and try to move forward. In a bind they agreed to help me out and i was able to have dialogue with the employee that was on the receiving end of my very heated call. Anyone who can take ownership and try to keep the focus on the client the actual dog is worth working with. I appreciate the flexibility and while our dog was never a regular and really only a one off weekday visitor i'm really glad we were able to get back to a place of understanding. I look forward to building on this. Thanks to the HD crew. read more

Happy Dogs has been solid. I can drop our pup off and not have to think, am I going to get a phone call today saying "x is misbehaving today." When said in dog in question very, very rarely misbehaves. I get the feeling other places take in more dogs than they can handle, and that the staff, while well-meaning, may not really have much training. I got the opposite feeling from happy dogs and now have a year and half's experience to prove it. read more

Took my puppy for a test. I climbed the stairs to see their installations - too many dogs, small place, few staff. Was requested to climb down to NOT see my puppy getting in there. They said they loved my puppy, but wouldn't take him because he's too excitable. I appreciate the honesty, but I believe his puppy energy was too much for them. The stars are not because he was rejected, but because I think they have too many dogs and the space is not as large. They were very good with email communication. read more

When my wife and I were living in Brooklyn, we would rely on Happy Dogs 2 days a week. Our Dog loved going there, she would play the whole time and come back absolutely exhausted and happy at the end of the day. My Dog would go crazy when ever she sees people who work at Happy Dogs on the street and sometimes tries to take me to drop her off at Happy Dogs, even when it's not one of her daycare days. The people are very friendly and show great care in making sure all the dogs are safe and happy. read more

We were so happy when we found Happy Dogs, after having made a move that was bit traumatic for our dog Mico. He immediately felt comfortable at Happy Dogs, and has been happy to come back for daycare several times a week over the last year. We have also boarded him for long weekends. The staff are truly caring, and it shows in the way they greet him and know him, plus follow up with us - and pay attention to all details. It has made our life a lot better knowing we have a safe and fun place to leave our dog. We recommend Happy Dogs for anyone looking for a caring and safe boarding place. Thank you Happy Dogs! read more

I was on a day trip to New York and decided to bring my dog with me. Unfortunately, the trip back got delayed and I had to stay there. I needed to find accommodation for Milo and Happy Dogs to the rescue. They were so helpful, calling my vet to get Milo's vaccination record. Milo seemed so happy when I picked him up. Thank YOU! read more

Wow, some people will go that low and lie about a terrible incident that happened at their place of business just so she can continue to make money and offer no safety for the innocent dogs left at Happy Dogs. This is a response to the owner Jeniffer, who unfortunately proved she's truly immature and continues to deny the truth about what happened at Happy Dogs when my dog was attacked not once, but twice by an aggressive dog that was being housed there and was allowed to walk around UNSUPERVISED. Obviously I have moved on and my dog is healthy and happy despite what happened to him under your supervision. You accuse me of making false statements when you and your staff did a poor job protecting my dog by keeping aggressive dogs properly restrained? You accuse me of spreading falsehoods about what truly happened to my dog when you failed to notifying me after my dog was attacked not once, but twice by a dog that according to you was under a lot of stress after losing a sibling? No, but I guess my dog was too "wiggly" and that's why he was attacked twice and got a cut on his ear, right? By the way, a cut that was the only concrete proof that he had been attacked because your staff and you failed to tell us anything about what had happened. As a dog owner and someone who is in business for a while you should know the right thing to do was to contact me immediately and report what had happened. But after my dog was attacked and left with a cut on his ear your staff just patched him up and went on ahead with the grooming. As I said accidents happen and when they do you expect the service provider will address The situation in a responsible and humane manner. In this case that would have been to call me and tell me the truth immediately, because I could care less about getting my dog groomed. If you had done that I would't be wasting my time at Yelp writing a bad review. We had been taking our dog to Happy Dogs since he was a baby. Even before you started managing the business. Did we ever complain about anything at all? No! Because we TRUSTED you with our most precious possession Jeniffer! It doesn't matter if this happened three days ago or three years ago! You claim you apologized for what happened?! IT IS NOT AN APOLOGY WHEN YOU DONT TAKE RESPONSIBILITY FOR WHAT HAPPENED! IT IS NOT AN APOLOGY WHEN YOU FAILED TO KEEP OUR DOG SAFE AND HIDE WHAT HAPPENED AND BLAME OUR DOG FOR THE ATTACK INSINUATING HE WAS TEASING THE OTHER DOG. IT IS NOT AN APOLOGY WHEN IT TOOK A CUT ON OUR DOG'S EAR TO FIND OUT THE TRUTH ABOUT WAHT HAD HAPPENED. We had been taking our dog to Happy Dogs ever since we got him. We had complete trust he was safe with Happy Dogs when we took him there for daycare, for grooming, and on one occasion for an entire weekend because we trusted you. If you want to know all we ever wanted to hear from you was a simple apology because this was clearly an accident. We are rational people and this terrible situation, as painful as it was, was nothing but an accident. But you never took responsibility for anything and insist on blaming our dog (the victim) for this unfortunate situation. It's trully disappointing you continue to blame our dog for that attack and refuse to take any responsibility for how poorly this situation was handled. I can't change what happened but I will make sure to warn dog owners about how unfairly we, as long time customers, were treated and how much our dog was neglected under your supervision. read more

Our beagle TJ has been going to Happy Dogs for a while now, and they do a great job! They always remember him and show him lots of love. The pics were great to look at during his stay and they emailed us with updates as well. He comes home good and exhausted. Great place! read more

After a terrible boarding experience (which led to an emergency room visit and six weeks of antibiotics), I was obviously nervous to leave my dog anywhere. But I am happy to report that Happy Dogs went above and beyond my expectations. From the moment I brought my pooch for the required evaluation visit, I knew we were in good hands. They thoroughly looked over his vaccination records, and every staff member I met seemed happy to meet him. When I came to pick him up, they gave me a few details on his behavior, proving that they are actually paying attention. The place also seems clean and attended to. Once I left him for his actual stay, I was happy to see Facebook photos and videos posted every day. Although the web cam quality isn't very good, it goes to show that they have nothing to hide and that there are several people watching over and playing with the dogs all day. On the last day he was there, they even sent me an email with photos, letting me know how he was doing. When I picked him up, he was in a great mood, and tired out from playing all day. Not to mention that the dogs don't sleep in cages, and that their pricing is similar to every other place in the neighborhood. And I got his nails cut too! I already made reservations for the next time I go out of town. I am so happy that I've finally found a place where I know my dog will be taken care of! read more

I take my dog there multiple times a week and it has helped so much with his energy! He is excited to go in everyday I take him. Happy Dogs at McCarren has been so helpful when I need to last minute board my dog; they are always quick to answer and accommodating! read more

Our pup Mosley started going to Happy Dogs in April when he was about 6 months old and we couldn't be more thankful to have Happy Dogs in our neighborhood. We live only a couple blocks away and HD has been a god send during this WFH period. Mosley gets so excited on HD days and comes home appropriately exhausted, which is very helpful to us. HD staff are extremely responsible, professional, and responsive. They are accommodating when possible but generally very strict with their policies, which we appreciate because we know that the policies are put in place to protect Mosley and the other pups. One piece of advice I would give to new pup owners bringing their dogs to HD for the first time is to give them a few visits to warm up to the experience. I think it took Mosley 3 or 4 visits before he felt at home there, he was a bit shy and hesitant at first. I would watch him on the video camera running away from other dogs and he would be hesitant on drop off days, which made me very worried at first because I really needed to be able to bring him to daycare. However, after the first few visits he would be ecstatic when he knew we were headed to HD and I would watch him on the camera running around to greet every dog like he was the mayor of the playroom. read more

Great location and even better place for dogs. My guy loves it here even when we are just walking by he always wants to go in. The staff is amazing! read more

I'm extremely disappointed at this place. It came recommended from someone in my building but when I went for the dog sitting they had over 70 dogs at the facility!!! It was also clear that they were disorganized and running a mass operation as oppossed to a personalized experience. The smell was terrible and when my dog came out he was clearly flustered. Never going back to this place. Worst $38 ever read more

I have selected this daycare for my dog because of the convenient location. However my experience is quite disappointing. Beginning with the fact that I was not able to view the facility either in person or on webcams before letting my dog stay (and other daycares would allow me both). Then when requested to have the owner give me a call despite of multiple requests she never called me back. I still went ahead and gave them a chance and let my dog stay there. When I finally got to the link to the webcams I got to find out that I could not view it on my smart phones. Any of them!!! Only on PC desk top computers....HUGE inconvenience for me. Then when I got to my desk top computer I got to see my dog in a very small room, cramped with large group of dogs. There was no room for them run around, or play. Most of them just laying down like in a jail cell. Sorry, but will not be coming back... I recommend Camp Bow Wow in LIC, huge facility, plenty to room to run around, webcams feed available on smart phones and great staff who let me preview the facility so I could feel comfortable letting my dog stay there, always helpful and responsive. read more

Can I give this place 6 stars? The staff is wonderful, it's clear how much they care about each and every dog. It's incredibly easy to communicate any changes in schedule, someone is always there to pick up the phone or respond to an email quickly. We had taken our dog to another highly recommended daycare and we had a very bad experience with them so we were hesitant to leave her in anyone else's care but the whole team at Happy Dogs put us at easy! Excellent service all around! read more

I hardly EVER write online reviews but I MUST write one because Happy Dogs is the most amazing thing to come into my (and my dog Elliot's) life. We started using Happy Dogs a year ago. Not only do we use Happy Dogs at least once a week for daycare, but we board Elliot there on a regular basis. I could not trust Happy Dogs more - they feel like a second family. Elliot and I are obsessed with the staff (and the other dogs). Every single employee who works at Happy Dogs is an ANGEL, and go above and beyond their call of duty. The customer service is among the best I've ever experienced in my life. For example, each time we drop Elliot off, we are greeted with a huge smile from the staff. They always ask if Elliot needs anything specific that day (food) or needs to be dropped at home. They are warm, attentive, and the coolest thing is that they know EVERY single dog's name, like INSTANTLY. I remember once a new staff person greeted me one morning when I dropped off Elliot. The next time we dropped him off, she instantly said "Hi Elliot!" and he ran up to her and jumped - the staff is so dedicated to making each dog and owner feel like part of their community. Every time I pick up Elliot, the staff could not be more friendly or forthcoming about how the day went. The "pack leaders" who spend hours with the dogs have taken the time to get to know Elliot to the point where they've helped us with some of Elliot's quirks. For instance, we did a behavioral class with Elliot hosted at Happy Dogs, and one of the staff members would often observe the class. He noticed that we were working with Elliot on staying calm and not getting over excited on the leash. So on his own volition, in front of me, he began practicing brief exercises with Elliot, just as we do, while putting Elliot's leash on and before handing him over to us at the end of the day. He was essential in reinforcing Elliot's good behaviors. We never asked him to do this, he was just so in tune with our goals for Elliot's behavior that he took it upon himself to help us, and it's made Elliot love him even more than he already did. The staff could not be more invested in the happiness and well-being of their clients (dog and human alike). They always take pictures of the dogs during the day and will often call me over to show me some pictures of Elliot having fun before he comes out at the end of the day. The first time we boarded Elliot I was super nervous and emailed Happy Dogs to ask how he was doing midway through his time there. They responded so quickly with a full description of how we was doing, when he was last walked, and even included several pictures of Elliot. I was thrilled and relieved at how prompt and thorough they were in responding to my insane concerns. Now, when I board Elliot, I never think ONCE about needing to check in because I know if anything ever came up they'd contact me. I could not trust them more with my dog. Jennifer, the owner, is a miracle worker. Happy Dogs is Elliot's second home, and I could not recommend them more highly. read more