Dr. Lords and his team have been amazing at taking care of my podiatry needs. Dr. Lords is not only very friendly, but he is also genuinely interested in the well being and overall health of his patients! He listens attentively, and adapts his care plan to suit what is best for you. I definitely recommend Happy Feet to anyone needing a caring and knowledgeable podiatrist. read more

I was having problems with felt like a piece of glass in my foot. Made an appointment and the doc resolved the issue in about five minutes. I'd been walking on the side of my foot for months. Can't remember what it was called. But he fixed it. Super happy read more

Friendly and professional. Got my son I quickly and took great care of him! I hate that yelp makes me add more words. F off yelp! read more

Amazing podiatrist took care of my foot problems right away. Will recommend anybody with the problem.

My first time experiencing medical gaslighting was unfortunately here at happy feet. My foot infection went on longer than it should have and I sought for care elsewhere as the pain was unbearable. Turned out I had MRSA staph infection. I came to Happy Feet because of its raving yelp reviews and started seeing Dr. Lords for several months... And each visit made me doubt his level of care. My last visit on 9/28/23 was a confirmation that I needed to find a new podiatrist. I received my second steroid shot on Tuesday and it was very painful. At night, I woke up every 3 hrs in pain and the swelling was worse each day, I could tell something was off. Wednesday I emailed Dr. Lords pictures of my foot and he called me saying it didn't look like an infection. Thursday morning I called to come in because the pain was unbearable. As I was in the waiting room, I heard him make a comment to a staff member on how I was able to walk in if my pain level was noted at a "7". When he saw me, I explained how I wanted antibiotics as the pain was increasing. I explained that I felt sharp radiating pain on the sole and arch of my foot. He dismissed it and said it was because of the way I was walking that caused the discomfort. He continued to suggest it was a cortisone flare and made various remarks about how it wasn't an infection, "I'm 80% sure this isn't an infection but a flare..." I asked what my options were for immediate relief. He suggested soft tissue removal surgery and I was hesitant about it and inquired about other non invasive methods. He didn't have any for me. As I was about to leave, he spoke harshly to his employee. He asked if she took my temperature and told her to (as it was missing on the form). "Look at me when I'm trying to tell you something..." the words and tone used were very uncomfortable for me to witness as a patient, I felt so bad for her, I hope she finds work elsewhere. He prescribed me amoxicillin and when I arrived at my pharmacy, they said they haven't received anything. I called his office and the front desk staff said he hasn't gotten to it and that he usually sends them over at the end of the day (which would've been 5pm, I came in at 9am). I was livid and looked for a new podiatrist. I luckily got an appt the same day at 1:45pm, immediately the new Dr said it looked like I had abscess in the swelling and he drained it. There was so much pus coming out, he couldn't believe it. He said surgery wasn't necessary and I felt immediate relief on my foot and my mental state. My experience overall: -Each visit, it seemed like the treatment options for me were to have an expensive procedure, surgery or to buy products. I felt like he was pushing unnecessary things to make money. -He made inappropriate comments during the visit, ie he'd say jokes about the girth of the needle mattering more as opposed to its length, before he administered my first steroid shot. Who still thinks these jokes are actually funny? -He was demeaning to his employee right in front of me which I thought was very unprofessional and humiliating. -He scoffed at the level of pain I documented, I could hear him clearly comment on it to his workers as I was in the waiting room. -Most importantly, I didn't feel heard as a patient and his negligent care led my foot to being infected longer than it should have. I cannot imagine having gone the surgical route with him, and I am concerned to see his practice still operating if his behavior does not change. read more

Happy Feet Podiatry - I had to find a new podiatrist to assess and drain my infected foot due to Dr. Lords negligence. - Podiatrists Near Me - Placentia, California

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Dr Lords cares about his work, not money. My family has been with him for 17 years & pleased with his works & caring.

Visit with the doctor went well. It's unfortuante that his billing department is careless and uncommunicative. As a healthcare provider at a small private practice similar to this one, I know firsthand that the office staff represents his practice too. Unfortunately his staff have proven over and over again that they are not adequately trained. 1) I receive a bill. They didn't save my insurance info so they billed me instead. Weird to not even let me know they lost my insurance info and to just charge me the full cash amount, but okay. Also, I provided them my insurance info on the phone before I even made my appointment because I wanted to ensure they accepted my insurance so I know they knew I wasn't a cash patient. 2) Months later, I receive an adjusted bill after the insurance payment. I call them to pay the bill. Billing department is on vacation. When they finally call back, I give them my credit card info over the phone. I'm overseas paying an international fee to pay this bill because they finally called me back after months of back and forth. I think it's finally done. 4) I receive another bill. Weird to not let me know they lost my credit card info so they can't process the payment, but okay. I call them on a weekday during business hours to pay for it and they don't pick up. I left them a message with time/date to call, as per their instructions. I NEVER GET A CALL BACK. 5. I receive another bill. This time, it has a note saying that they will be sending my bill to collections. I HAVE BEEN TRYING TO PAY THIS $51 BILL FOR **LITERALLY MONTHS.** Doc, please have your billing department: PICK UP THE PHONE OR CALL ME BACK. TAKE MY PAYMENT (AGAIN) AND RUN IT THROUGH THIS TIME. read more

My grandma is currently on hospice at home and is bed bound. She was having some pain in her big toe and needed to be seen for a possible ingrown toe nail. Dr. Lords came to us on a house call and we are so grateful for the quality of care, and kindness. He did treatment and she already feels relief. If my boots give me issues later, I'll be sure to call his office for my own treatment. Thank you Dr. Lords! read more

Just got another bill 3 months later. I think my insurance and I have paid over $1,000 for 2 office visits and about 10 minutes of actually seeing the doctor. No wonder they make so much money. Also they do not have their own X-ray machines, imagine that someone that needs to look at bones and tissue not having an x-ray machine, and will send you out to Placentia Hospital, which will charge your insurance $3000 for basic x-rays! read more

Happy Feet Podiatry - Got another bill from this rip off place 3 months later! - Podiatrists Near Me - Placentia, California

As previous posts mention, the level of incompetence of the doctor and his office staff is absolutely infuriating. This is clearly a business on the brink of going under and the quality of care and bill management is reflective of that. We went here to get insoles, however, it took several months for the doctor to get the insoles right. Each time we dropped off the unusable insoles to be corrected, we were charged for an "office visit" that entailed a two minute conversation that didn't involve even taking off the shoes or having a foot examination. This means that we paid hundreds of dollars for insoles that couldn't be used, and then paid over $100 in co-pays for the following "office visits." It's almost like dragging a patient through several unnecessary "office visits" is better for the business than actually resolving a person's pain issues, isn't it? read more

Great care. The doc took excellent care of us. He was relaxed and confident and put my son at ease. I am a physician and I recommend him highly. read more

Very satisfied with the visit I had at Happy Feet. I'm a 3x a week golfer and somehow managed to injure my foot. I walked into the office expecting to have to return at a later time with an appointment. I was so relieved when the staff was able to squeeze me in at that time. I was really in a lot of pain. Doc was on time and had me in and out with a diagnosis and recommendations for healing within 20 min. The staff is the sweetest! And Doc is very knowledgeable! If you end up with a foot/ankle problem Dr. Lords is your man! Highly recommend! read more

Had the best experience today and had to say something. The doctor is amazingly gentle and kind in his methods . He took care of my issue with utmost care and concern. Kept pain down to a minimum. Thank you for taking care of me. The only thing that might need a bit of adjusting is the unorthodox front office staff but that made it a bit more fun . read more

Great service! I called last week and spoke to JJ and had an appointment made this week for my mom. Dr. Lords came out and took care of my moms feet in a flash! Very fast and efficient service from some very nice people! Couldn't recommended them more, especially after having issues with other podiatry companies. read more

Absolutely the best foot doctor I've been to. He is super nice, super knowledgeable & made me feel comfortable right away. I ended up getting orthotics and they have made an incredible improvement w my foot pain. Night and day. Plus, the whole staff is lovely, especially the young woman who likes to draw. read more

Excellent care and accommodation of appointments. Dr Lordes is very thorough and explains every detail of care. My husband was referred to a neurologist by Dr Lordes and he personally called the neurologist helping my husband to get in the next day. The office is very clean and all the staff is very kind and professional. We would highly recommend Dr Lordes read more

The receptionist did not mention that my first visit will be $185 do to the paper work. My visit was less than 30 minutes. I ask at the beginning if my insurance will not pay? How much will be as cash offer. She mention 75 without been specific of the 110 dollar for paper work and fees after will less. read more

First time I have been to Dr. Robert Lords for foot pain, the whole process from booking an appointment to checking in and see the Dr. has been efficient and friendly. Dr. Lord took time to examine well, explaining the cause and remedy in detail and as well as offering to improve the insoles I currently have rather than trying to get me new ones. My first impression is positive and Favorable. I may update at later date with results of his remedy are experienced first hand. read more

I thought by the reviews this would be a good place to get custom insoles made. Made the appointment, gave them my insurance info and asked to have benefits verified before the appt. Showed up for the appointment to find out they hadn't verified payment. Had the appointment and then they wanted me to pay out of pocket for something my insurance covers 100% until they could verify benefits. After 4 months of back and forth trying to get my benefits verified they said they're out of network so my insurance won't pay anything. That's a lie because I have a PPO that pays 70% for out of network and if they're out of network they would have known right away if they just didn't accept blue cross. They're either lazy, incompitant or unethical and they just blame their third party billing office. My wife went to another local place and everything was smooth, covered and she received the insoles in two weeks. What a waste of 4 months. read more

I came from Santa Clarita to bring my grandmother in for an exam for some huge skin growths on her toes at a dermatologist up the street from here. Unfortunately they were unable to treat my grandma & said we would need to go to a podiatrist. With a bummed demeanor, I got on Yelp to start searching for a podiatrist. I called the closest location to set an apt and I was glad that Courtney answered the phone (with only 45 min to close) and I explained my situation. Courtney asked the Doc if we could squeeze in a quick exam and to my greatest surprise they actually welcomed us to come in!! So in 5 minutes we got right to the location and we're pleasantly greeted by their staff. Took 5 minutes to do the paperwork and got grandma in to see Dr. Rob! He was super chill, patient and nice. He was able to diagnose my grandma's feet condition immediately. He got right to it, he gave his honest opinion and told us what needed to be done.. I had no idea it would be possible to get this all done today... he removed all of the growths and said reassured my grandmother that this is a common thing that just needs to be addressed in a maintenance matter... good to know... we'll be back here for maintenance. Great doctor, great staff, great practice! I'll spare the photos... Now my grandma has new feet! Now she can fit her shoes better. I also picked up some foot cream and advice for my own feet and pedicure treatments. Oh yeah... He also does house calls. Makes my life a whole more simplified and less stressed to know there's a doc nearby if I can't make the drive. MThank you SO much Dr. Rob!!! read more

Bottom Line: Their receptionist is racist. My daughter and I have been coming here for close to a year and never had an issue. They lost their receptionist and hired a new one and ever since then we have had issues. This review was hard because I went to high school with Dr. Lords. I pray this changes so I can erase it, but as a business owner you become complicit when you do not take action. I believe her name is Jessica. I have addressed Jessica with Dr Lords and his wife, it seems covid makes help hard to find and they just recently lost another receptionist without notice, and this has compromised their judgment. On our last attempt to make an appointment Jessica refused to make an appointment. If you are Black or Mexican you have been warned. Dr Lords gets an extra star because he is a good doctor. I will stop here and go any further.... hopefully... read more

My wife and I have been patients of Dr. Lords for a while now, and we both are very appreciative of his careful and thoughtful attention, as well as his medical skills. His staff is also quite wonderful and kind. We live 35 miles away now, and still drive back to The OC to see Dr. Lords. read more

I had the privilege of seeing both Dr. Lords. They both are great! I am struggling from Plantar Fasciitis and they gave me the shot in my foot. Those things help big time! I play a lot of basketball and I need to be up to par for all the tournaments that I play. They are looking into more in depth about my foot problem. They have friendly staff here and they really work with you in getting in for an appointment. There new location is bigger and nicer. Easy to park and you can walk right in. You cant go wrong coming here for advice and treatment. read more

Happy Feet Podiatry - Dr. Rob Lords is my lifesaver. A true genuine Doctor that truly cares about his patients. - Podiatrists Near Me - Placentia, California

Very experienced doctor and friendly office. I highly recommend Happy Feet to everyone.

I first went in due to a foot injury that urgent care said was a fracture. Dr Lords was able to get me in immediately and looked at the x-ray, no fracture. Made a follow up appt to check the progress of healing. Everyone in the office was very friendly and answered any questions I had. I will be going back as needed and will refer to friends/family who need to see a podiatrist. Thank you for such great service. read more

I had a really painful ingrown toe nail. I went in, was a bit nervous during the process, but from the minute I stepped into the office, Dr Lords and his staff (Tammy, Lenny) were amazing. They used light hearted conversation to ease me into it and really made me feel comfortable. Definitely recommend! read more

I brought my Dad here for the first time and the customer service is amazing!!! Every staff member was happy and smiling. Dr. Lords is down to earth and very knowledgeable. He took great care of my Dad who needs diabetic foot care. I would give them 100 stars if I could. We will be back! read more

Dr. Lords of Happy Feet Podiatry came highly recommended by the community. Took our teen in due to an ingrown toenail. Dr. Lords and his entire team were amazing! Great bedside manner, pristine offices, painless procedure, and just a great experience overall. Courtney was incredibly helpful booking the appointment and greeted us at check in. As first time patients there was the usual paperwork to complete that took no more than a few minutes. My son felt heard by Dr. Lords during the exam which calmed his nerves. We left feeling valued as patients and that we are in good hands. Highly recommend this office! read more

Fantastic Podiatrist office !!! I had custom orthotics made here and couldn't be happier with the whole experience. Everybody was very good at what they did and were an absolute pleasure to work with. I would definitely recommend this office to your feet so you can keep them happy! read more

This place is a 10 out of 10. A miracle worker! At first I was skeptical because I didn't think they could do anything for me but they fixed me up real quick. I recommend this place to everyone. read more

When we first walked into the clinic, the receptionist did not even greet us or say a simple "hello". My husband filled out the paperwork which they sent us via email to print at our home with our ink. He signed in and we waited for about 20 minutes. He finally got frustrated and approached the receptionist. He explained that he was a new patient and wanted to know what to do. She acted stupid and said "Oh!! I didn't know you were new. Let me take your paperwork and I'll let the doctor know you're here." SHEESSHH!! 20 freaking minutes!!! So, my husband had 4 ingrown toe nails that needed to be taken care of. Thank goodness we got the son, Dr. Robert!! Right after the anesthesia injections (which were extremely painful as I can see from the expressions on his face), the father walks in and tells his son, Dr. Robert, MIND YOU this is in front of us, that Dr. Robert should NOT have done all 4 toe nails at the same time because they won't get paid from our insurance!! The dad proceeded to explain to us that he needs to teach his son how to make money. How degrading!! Talk about NO CLASS!!! How dare the dad talk about how much money he can make off each little piggy toe instead of making the patient feel comfortable about the procedure???!!??? What the heck?? So now, we felt bad for Dr. Robert. Can you imagine how embarrassing that is in front of your patient and a 4th year med student that Dr. Robert was training??!!?? However, Dr. Robert assured us that "sometimes, it's not about making the money but minimizing the patient's pain" and that he's "heard this lecture from his dad before and it's not the first time". Thank goodness we got Dr. Robert!! I would have rated them 1 star but because Dr. Robert was kind enough to think about his patient MORE than the LOVE OF MONEY, I am giving the practice 3 stars. The dad needs to retire since all he cares about is making the money and not caring about the patient at all!! ASK FOR DR. ROBERT LORD! DON'T GO TO THE DAD!! The dad is a schmuck who only cares about his wallet and not about you as the patient. read more

My appointment was at 8:30am and I was there early to fill out paperwork. I finished within 10 minutes and I ended up sitting around until 8:35am. I was hoping to get in early but I guessed wrong. They finally called me back and I ended up sitting around for another 27minutes. The nurse finally came in and asked me questions. I then noticed her pulling toenail clippers out of a metal tin that had some liquid substance because she was drying the clippers and there was a lot of condensation on the inside of the tin...scary. Why doesn't this professional place that has rave reviews have their stuff packaged and sterile? Or use a clay? I sat there waiting once again imagining all the floating skin and bacteria in that metal tin...I didn't want the Dr to use any toenail clipper on me that day. Also, what is the point of making an appointment just to sit around for almost an hour? I almost walked out but wanted to see what was going on with my toe. I will not be returning... read more

Had my first appt. today with Dr Rob.... I have been suffering with bone spurs for 10+ years trying to resolve myself with stretching etc. having finally reached my breaking point I came in for help. Dr Rob and the office peeps were very warm and friendly, putting me at ease right away. As I expected, he gave me a steroid shot in the bottom of my heel.....needless to, not my favorite but I didn't kick him so all in all, a successful treatment! It certainly feels better- not perfect but Dr warned me that since I had suffered with this so long I had done a lot of damage. We will see what the future holds, but I am very glad to be getting some help! Don't wait if you have problems with your feet......get in and get help right away....trust me - better late than never! read more

What can I say about Doc Deric and his son Doc Bob! I consider myself a reasonably articulate individual, but here the words escape me! Doc Deric performed a serious operation on me some months ago, and while I regret it having had to be done, it may have saved my pathetic life! Doctor Deric did constant followups to check on my recovery progress. He would spend an average of 25 minutes with me! What other doc would do that! -I know of none! There are times I wish he were a GP, but you can't have everything! A big furry "paws up" to father and son, as well as the entire staff! read more

Dr. Lords has treated a wart on my foot bottom on two prior occasions. The simple swab freeze treatment takes less than one minute. Nevertheless, I've been most grateful for the relief. However, the procedure was to last 'indefinitely', but I found myself needing to be treated, once again, within four months. I started questioning Dr. Lords' billing practices, as my last visit involved my $30. co-pay and an additional $40. that I needed to paid for an insurance 'shortfall'. My understanding was that Blue Cross only paid Dr. Lords $113. of his $208. insurance invoice. The poor guy had to 'write off' $95. of the $278. one minute procedure. (I'm sure a tax benefit for bilking an insurance company). I was told I could get treated, this time, as a patient without insurance, for $55! I will not argue that medical practices are businesses with costs that need to be covered. However. It did occur to me that possibly practitioners, like Dr. Lords, are as guilty as the attorneys that propagate our new cost prohibitive insurance costs. read more

I went in today for a corn removal and was surprised at much care i got from Dr. Rob Lord and Jenny! They went above and beyond to make sure i was comfortable and even went out of they're way to make sure it was just a corn which it was not. I am very thankful that Dr. Lord took his time with me and answered all of my questions with ease. I strongly recommend Lords Foot & ankle to anyone who needs their foot or ankle looked at. Thanks again guys for the terrific service!!! read more

My son broke his toe and treatment we received at Happy Feet Podiatry was second to none. Dr Lords was so great and we are so happy we found him. The staff was friendly and very helpful for everything we needed. If you are in the Orange County area and are in need of a podiatrist I highly recommend Happy Feet. I would like to add, I've seen a few others before and none were as helpful as them! read more

My hubby had an ingrown toenail and it was an emergency, Dr. Lord made us feel comfortable and the removal was pain free. Very professional, beautiful office. Amazing care and service. read more

BEST Money I've ever spent! After trying to use my HMO insurance, I decided to see Dr. Lords as a "Cash" patient. The cost was slightly more than if I had used my insurance however, I got an appointment the day after I called! The doctor was great, diagnosed my problem, and gave me the solutions I needed that worked to relieve my pain. I can't believe I put up with the pain for more than a year, and it was resolved so quickly. Thank you Dr. Lords! read more

I read all the reviews before I called and made an appointment. They were correct! Dr. Lords is great! We were a work in appointment and he took time to explain everything to us. We never felt rushed at all. Plus, he was great with my daughter who was scared to go have her toe checked. Great office staff too! So glad we found them! read more