We had a great experience with this company and will hire them again for future projects…read more There are too many obvious jokes to make about a company called Functional Floors, but yes--their floors were, in fact, functional. During the estimate, their representative was knowledgeable, friendly, and open to all our questions about the company and the work we needed. Scheduling was clear, and they fit us in faster than any other company we contacted. Their pricing was also very competitive compared to other local companies we'd reached out to. The work itself was solid. Our wood floors are at least 30 years old--probably older--so while they don't look brand new, they look *great*. The team worked consistently and made repairs where needed. If you expect decades‑old flooring to look brand‑new, you might be better off installing a completely new floor. My only hesitation was communication with the crew leader during the project. The job took about five days, and on the first day they arrived several hours late. The roads were snowy and unplowed, which is understandable, but there was no communication about the delay. I also never heard any updates as the project went on throughout the week unless I chased after them. A little transparency goes a long way. But hey--they offer functional flooring, not functional communication. Jokes aside, I'd hire them again.

We hired Functional Floors to refinish the hardwood floors in our new home and install new wood in…read moreareas where there was none. Unfortunately, what should have been a straightforward project turned into a very disappointing experience involving poor communication, questionable decisions made during the work and a finished product that required multiple attempts to fix. Throughout the project, decisions were made by the crew without asking us how we wanted things handled. Those decisions resulted in visible filler, patched areas, and other issues in our newly refinished floors that required them to come back out and attempt repairs. For a project of this size and cost, we expected much better attention to detail and communication. When we raised concerns, the crew lead who originally did the work was confrontational and not helpful in resolving the situation. Another lead eventually came out to review the issues, but by that point there was only so much that could realistically be done to fix the problems. Communication with the office was also frustrating. Emails frequently went unanswered and we had to call multiple times just to get responses. At times it felt like the focus was more on making the issue go away rather than properly addressing the quality of the work. We even reached out afterward about repairing a scratch made by our cleaners (which we offered to pay for), and they never followed up with us to schedule the repair. What makes this especially disappointing is that we had used Functional Floors before and had a great experience, which is why we hired them again and even recommended them to a friend (who also had a poor experience and lots of re-work). This project cost us over $15k and the level of workmanship and service fell well short of what we expected. Many of these issues likely could have been avoided with better communication, attention to detail, and a more professional approach to addressing customer concerns.

I wanted to love this place... but, went there to an "open" sign with no one there. called the…read morenumber. Was told 20 minutes. Went back 30 minute later. Still closed. This is no way to run a business. it wasn't an emergency. He was out measuring carpet

Spectacular service and quality. We were considering some of the big box stores and then went to…read moreAmerican Carpet Center and found a wonderful place. The selection was far better than the big box stores and the price was much better. Service was incredible and the end product is exactly what we had hoped for.

Fantastic experience with NT Hardwood Floors! Arianit was responsive when I requested a quote to…read moreremove the carpet in our house and refinish the floors underneath. He sent us an invoice very soon after he visited our home. His pricing was very reasonable and he was flexible with timing and payment. We made arrangements for his team to start on our floors the day we left for a weeklong family vacation, which was so convenient. We had been on the road for just a few hours when he texted me with some very troubling photos of what he found underneath the carpet. I was horrified and dreading the discussion of next steps, but Arianit clearly explained our options and the prices for each option. We ultimately chose to repair/replace the damaged wood and the added cost was very reasonable. Throughout the process, Arianit sent us photos of the progress his team was making and kept us updated as the timeline changed with the added repairs. I could tell even before we got home to see the floors in person that we had made the right choice. When we did get home, I was not disappointed at all. Our floors are beautiful and I can't stop looking at them, even five days later. If/when we need to do anything with the rest of the floors in our home, we will be reaching out to NT Hardwood Floors again.

These two guys were great and did an amazing job just as promised. Would most definitely use…read moreagain!

The BEST! I had the pleasure of working with Andrew and Todd with installing Mohawk Sanibel luxury…read morevinyl plank in my home. I checked out 4 other businesses, but Pleasant Flooring had the BEST product, service, and price - hands down. I will definitely return when I'm ready for new carpet! Loved their install team too!

They have done the carpeting in our house and the vinyl flooring planks in our bathroom. Both jobs…read morewent smoothly. They arrived on time, were professional, and the craftsmanship was perfect. Andy and Todd were welcoming and easy to work with and the pricing was very reasonable. Would definitely recommend them for their fine work.

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

We recommend Josh from Floors Restored if you are looking to have your wood floors rebuffed and…read morefinished. My husband took out carpeting from our master bedroom and hallway. The floors were in decent shape so Josh from Floors Restored gave us a quote to rebuff and finish them. They came out beautiful. If you have any concerns Josh is quick to help and resolve them. He was prompt and did a thorough job and found his pricing to be fair.

Does good work. Worked on my mom's place. Very happy with the results.read more

The laminate floor they installed *years* ago slid around a bit leaving some gaps. They came,…read morelifted the pieces, put things back in place (including using some spares we had in the original boxes). Superb work, super customer service. Hightly recommended again.

Highly recommend G&K! We recently bought a new home and was moving from Maryland to new home in…read moreMichigan and Paul made it happen with our timeline before our moving truck delivered all of our furniture. Paul was friendly, accommodating and made a follow-up call?! Who does that anymore???? If you need carpet, great selection to choose, competitive pricing and excellent installation!

OMGoodness! I love my new floors. Stumbled upon John, owner of JDM Hardwood Flooring on Facebook…read more My first impression is that he was knowledgeable, professional, honest and fairly priced. And now that I have met him, observed his work ethic and talent I can confirm that John is all this and more. He worked on installing my flooring for three days. John arrived exactly on time, installed my flooring with precision and expertise and finished the project on time. It was an extremely clean process and the quality of John's work and craftsmanship is excellent. I will definitely call John again for my next flooring project and recommend him to my family, friends and neighbors. Amazing job from start to finish. BONUS! He is the nicest and kindest person you will ever meet.

We recently had our floors redone by John and we are so happy with the results! John is an expert…read morecraftsman who is very conscientious and pays great attention to detail. It's rare to find these qualities today and it really showed in the results. I feel our floors were so finely done, they look perfect! John was wonderful at communicating each step of the way, no surprises ever. He was very reliable and it was a pleasure to work with him. Highly recommend JDM Hardwood flooring, you will not be disappointed!