My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Absolutely amazing team! So looking forward to go back to…read moreHawaii. Go directly to their homepage to rent, they have the best selection of really nice places and you will avoid Airbnb like fees.

This was my third time staying at the condos at the Pacific Monarch and I will stay there again in…read morethe future. I also recommend it to friends and family. It is homey and comfortable with incredible direct ocean views and Waikiki from a larger than normal, roomy lanai where I spent every morning with my coffee and fruit, and every evening at cocktail hour, just admiring the view. The staff of the Pacific Monarch are also very warm, friendly, & helpful. Deborah, the agent is a gem and makes the entire renting process easy and stress free and is a lovely person in general. She goes out of her way to make sure your stay is a pleasant one, and as enjoyable and relaxing as possible. Mahalo & Aloha Deborah!"

Aloha ,stayed at Discovery Bay centre Room 1615 ,for 38 nights ,long stay ,the owners were quick…read morewith email response ,but no personal touch as although raised issues with the about shortcomings with the room Lauren and Terry ,just emailed replies so was rather impersonal. and stayed in Hawaii 18 times now over the years .The Room has plenty of potential and rates were good ,however wanted to repeat book the following years and rates had gone up over $1000 so even after 20% this was not loyal for repeat business .The room has all the amenities available but shortcoming highlighted with owner .Free parking was excellent bonus too and the room was functional and working .Mahola Nui Loa ....Shaun & Gloria ......UK Appreciated the later complimentary checkout as our flight was an evening one ,hence the higher rating ,as this proved very valuable .

They managed my condo for me They suddenly changed ownership…read moreand everything is messed up

Not trustworthy! My husband booked a place for us as we look for longer term housing. A while after…read morebooking and getting confirmation, they sent an email. It's a holiday weekend and they demanded a response the same day. We replied the following morning but were told they already cancelled our reservation. Wouldn't we just book again at their new price that's $1,500 more? Talking to them to try and resolve, it was clear they just wanted more money. There was no urgent issue, they never called, they just decided they could get more money than our reservation. So be warned if you reserve with them... they may leave you hanging. EDIT: The owner left a response citing verification processes. We completed everything asked for on booking and NEVER received any communications on August 28 or 29. I have the message receipts and can gladly share. Our only message was Aug. 30 and we responded within a day, despite the holiday weekend! The property was still available. They just wanted to jack the price over $1k.

Earlier this year, we decided, on a whim, to have a beach day and called up last minute to rent…read moresome chairs, umbrellas, and a cooler. The staff could not have been kinder or more accommodating. They immediately set us up with everything we needed for a relaxing day by the water and even offered us a discount, which was such a thoughtful touch. They delivered everything right to our resort and later came back to pick it all up, making the experience effortless from beginning to end. The owner was especially wonderful--warm, genuine, and full of great recommendations for local spots to eat and explore. It was such a beautiful reminder of the true aloha spirit we love so much. As someone who grew up on the island of Guam--another beautiful but farther-to-reach Pacific gem--returning to Hawaii always fills my spirit with that same island way of life: generous, easygoing, deeply rooted in community and kindness. I'm so grateful for places and people like this who make you feel right at home, wherever you are in the world.

My husband and I partnered with Love Hawaii Realty for a two-part real estate and property…read moremanagement service: finding a new home to buy for our growing family, and finding renters for our former home. From the get go, we were impressed by Munro Murdock and Jay Olson. Not only did they successfully get both jobs done under a tight deadline and remain calm under pressure. Munro and Jay were professional, knowledgeable, personable, and we appreciated their non-pressure styles. They are prompt at responding, and will accommodate modern processes whether using drone videography or esignatures reducing paper trails. It was an honor working with Love Hawaii Realty for our real estate and property management needs, and we hope to work with them again in the future. Highly recommend!

My husband and I are staying in Ko Olina for 4 months and Munro has been EXTREMELY helpful in…read morehelping us to find a place, DESPITE the fact that his advice is not leading to a rental of one of his properties. He is so knowledgeable and has gone out of his way to help us! He responds so quickly and has been given us such good advice. He has gone above and beyond, even offering to drive by the places for us as we have to rent the place before we get to see it in person. Five stars! I only wish we were renting from one of his clients but there is such limited availability.

Top notch service. Very informed and educational staff. Great portfolio of rental homes.read more

I never usually do reviews but I want to warn homeowners to avoid this company. I am a property…read moreowner who had Private Homes manage my home. They understated my rental income, overcharged renters and neglected my home. There are many reputable property managers on Oahu. This is not one of them.

Awesome job. Dj did a super good job. Super happy with work done. He explained and answered all my…read morequestions about install.

Overall they did good work. The only issue I had is that they cut the ceiling tiles in the room…read moremaking a big mess even after I asked them to do the cutting outside. No floor covering so dust was everywhere. They vaccumed the room and made a partial effort to wipe some of the shelves but dust was in several rooms.

I would strongly caution anyone considering a community managed by All Community Management…read more On April 6, 2026, my condominium flooded because of a blockage in the association's common drain line. A licensed plumber confirmed the source of the backup was the building's common plumbing system--not anything inside my unit. The on-site manager witnessed the incident as well. Dirty washing machine discharge water repeatedly overflowed into my downstairs living area every time the units above me ran their washing machines. The flooding damaged my recently installed carpet, padding, trim, and surrounding materials. The flooring alone cost nearly $4,800 to install. What has been even more frustrating than the flooding itself has been All Community Management's complete lack of communication. Since April, I have sent six separate emails to multiple contacts at the company requesting assistance, guidance on filing through the association's insurance, or simply an update. Aside from one person forwarding my email internally, I have received no meaningful response whatsoever. Because of this flood, I now have to disclose the incident while trying to sell my condo. Even after mitigation, the documented flooding and contaminated gray-water intrusion have negatively affected my ability to sell the property, causing financial loss, delays, and significant stress, all stemming from a failure in the association's common plumbing system. Homeowners pay substantial HOA dues at $1300 a month with the expectation that when a serious issue involving common elements occurs, the management company will communicate and help resolve the situation. My experience has been the exact opposite. Months of silence while dealing with property damage and a pending home sale is unacceptable. I have extensive documentation, photographs, inspection reports, invoices, and the plumber's findings supporting everything described above. I sincerely hope no other homeowner has to experience the level of neglect and lack of communication that I have encountered. It's now July 6, and 4 months later there has been zero communication.

It made me roll with laughter to read about "honest and hard working Bryn James". My personal…read moreexperience as an owner in the AOAO he has been (mis) managing since 2019 is quite the opposite. All Community Management and Bryn James do not provide financials, do not answer inquiries, do not respond to requests for service, charge huge and unexplained amounts of money, and scam on repairs. Thre are TONS of unapproved special assessments without any results. In my building so far, about $300K since he was the manager. In summary: this is the classic financial schemer and scammer property management that is completely oblivious to the law. Great for any crooked Boards looking to steal. Since our AOAO is very mismanaged and he teamed up with majorly criminal Board, he was able to expand his office recently.... The money just disappears. In our building, he signed a renegotiated contract for the new roof, without Board approval, then siphoned $200K into the operating fund, there the team SPENT the money real fast. He was working with the team of 2 Board members and Porter Kiakona Kopper LLP attorney, and they did a great job in botching the new roof, stealing 16 solar panels all alumininum raling off the whole building. And the new roof is totally botched. It was installed on $40K deposit, but only as Henry Coating, which is worth estimated $10K. The roof has been locked up and unusable since 2016. Bryn James always does meaningless, expensive and sloppy repairs without any results at best and typically with continuing damages. He scams. One small example: he called "his" plumber about 5 times to find a leak in a bathroom and the plumber did NOT find it but charged about $650 every time. Finally, we owners hired a real plumber and he used the water meter and found the leak within 30 mins. It was a huge hole in the cast iron pipe. It was there and Bryn James' plumber could not find it. He never even used a water meter. My apartment was flooded so many times, and Bryn James never ever patched up the leaky laundry room or the all-broken pipes above my unit. if he shows up in your building, that it the end of your peace and savings, UNLESS you are a scammer too. Per Federal law of Fair Consumer Review 2016 I am entitled to leave bad reviews. Per Civil right to free speech, I am entitled to leave a bad review.

Just closed the sale of my condo in Honolulu yesterday--exactly one month after I first reached out…read moreto Joe and his team about listing it. Amazingly smooth process from start to finish. While I was away from the island, Joe stayed on top of everything--from listing and maintenance to inspections and final closing. I truly appreciate his hard work, responsiveness, and dedication throughout the entire process. Thank you Joe, for making the sale so seamless!

If you're reading this, I strongly encourage you to reach out to Joe and his team. Like someone…read moreelse wrote in their review: "Their professionalism is unmatched, especially their care for details." I couldn't agree more. I worked with another real estate agent before Joe and the difference was night and day. Not only did I need to sell my Hawaii property long distance, the market at the time was challenging and the apartment building was scheduled for repiping. But Joe and his team came through every step of the way. From the beginning, they provided a clear break down of costs vs. expected actual net profit and offered various options for marketing packages. Finally, when my unit sold, they provided weekly updates of the current timeline till closing. If you're still reading this, just take one meeting with Joe and you'll know.