She is trustworthy and a honest landlord. I would rent with her again if moved back to hawaii and…read morethere was an opportunity

My partner and I were looking around the market for an apartment. I found one managed by Rachel Le…read moreof Real Estate Emporium. When I reached out to Rachel, she got back promptly. We spoke briefly to schedule a showing. When speaking with her, I remember thinking to myself how she was very cordial and accommodating. When my partner and I made it to the showing, Rachel was very knowledgeable about the property history. She was able to answer many of my questions. We felt no rush when looking around the unit and felt very comfortable with her. Overall, Rachel was very helpful. She was very personable which made the process easy. Rachel was also very easy to get ahold of, which was very important to me. Our experience was very pleasant and I plan to continue doing business with Rachel and Real Estate Emporium.

We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Worst property management company ever. Trust me, I'm a small business owner and my parents owned…read morea real estate company in Washington DC. All companies make mistakes, such as losing our rent check, then finding it a few days letter. The larger problem is the harassment that comes, the rudeness, and mostly a general lack of professionalism. If you lose our rent check (after we've been paying early for 3+ years), it would be best to start with a courtsy call rather than accusations and threats of late fees and eviction. Then, when you later find the check, after I had to make a call from China while on a business trip, a simple apology for making the mistake would be nice. Finally, don't send a late fee based on this issue 2 months later. It shows that your accounting and management skills are amateur at best! Lastly, EVERYONE BE WARNED: if you are going to do business with them, their business is "not in good standing" and is delinquent with the DCCA I also want to specifically mention Nicole Chung as the agent I deal with every time.

First off, I'm not sure who Nicole Chung is as we haven't had to deal with her whatsoever nor have…read moreI ever heard the mention of her name from anyone at CPP, so I can only assume that she no longer works there as of recent. CPP served as our Property management company for a short time. When we first entered the lease of our new office we were excited to work with them as they had laid out maintenance schedules and other things you would expect to get with an office. During move in they were easy to get in touch with for our installations and very accommodating with helping us get used to the new area, helping us with parking options, etc. Unfortunately, that was short lived once the landlord decided to take on the property management on their own.  The landlord clearly has no idea what he is doing and won't even fix the air conditioning! Even though they only acted as the leasing agent in our situation CPP went above and beyond to help us get some of our issues resolved with the landlord, even after they had stepped down from handling any business with the property. CPP is a great management company and we are definitely missing their help!

I had an excellent experience with HPPM. We lived in an older house in Kaneohe that had multiple…read moreissues during the 2.5 years we lived in it but HPPM was always quick to respond to any issues. For instance, our refrigerator broke overnight on a weekend. Mike called me within 5min of submitting the maintenance request and had a loaner fridge to me within 2 hours so none of our food spoiled. Would recommend to any renters on island.

I highly recommend Hawaii Pacific, Property Management! I have had several property managers and…read moreHPPM are the very best ! Our property manager, Sara is very professional and experienced and very easy to deal with .She always ensures the best outcome in every situation and handles everything smoothly and seamlessly. It's a good feeling to have someone managing your property that you can trust.! Mahalo HPPM and Sara !

After an almost 3 week review for a change of my present property manager for my condo & a few…read moretexts answering lots of questions, my request was denied because the property is furnished! Seems a bit extreme, but what the heck? Wish I could have gotten an answer a bit sooner.

No wonder these "professionals" have 3 stars lol... what a joke…read more Avoid at ALL costs. I have multi properties and I'd never allow them / trust them to find me quality candidates. They aren't military friendly nor try to find the best candidates for their rentals. I have friends who have over 780 credit scores one with 850 and financially do VERY well for themselves. They were turned away for some BS excuse because this company is very biased. Do yourself a favor and RUN especially if you are military.

Such desirable listings, too many applicants applying that they often have to close their listings…read moreprematurely - one cant help but wonder how they are picking the best tenants out of the batch. They have an option to join waitlists for these properties but dont get your hopes up if you find a beautiful property at an amazing price - it might just disappear before your eyes.

Shannon was outstanding to work with. On top of selling our home, we made a big move out of state…read more Shannon helped alleviate the stress of these big changes by keeping us up to date and informed with what we needed to know. She was knowledgeable, had great communication, and we had no doubts about putting our trust in her. We can't recommend Shannon and Blue Cove Properties enough!

Rio was amazing service. This is frist time renting my…read moreunit. Rio was assisted really good. I am so happy. Thanks

Sadly HappyDoors customer service, communication, attention to detail and professionalism went out…read morethe window. Through their neglect, my husband and I suffered in the tens of thousands of dollars renovating our condo (down to the sub-floors). HappyDoors allegedly completed a final walk through of the unit, provided a minimal list of due outs (with an absolutely astronomically priced labor estimate of fixes) and returned the renters deposit. Only for my sister to find the unit with urine soaked floors, spongy in some areas, and a grotesque overall appearance - some examples were dark gray filthy doors (which were once white), personal property and baseboards gnawed on by some sort of animal (assuming dogs), rusted tub, and scratched floors. To make matters worse, they then quickly signed somebody new, did no periodic checks and it wasn't until neighbors found a way to contact me, that we learned of unauthorized dogs (that we paid HOA penalties for) who were defecating all over the communal property and terrorizing others by being outside (unleashed). Those tenants also further destroyed the unit (which we finally parted ways with happy doors following this) and had to completely gut it. I always felt like they sided with literally everyone but me, even though my family was at the receiving end of massive financial loss. Save yourself time and money and find a different company to represent you AND protect your property.

The Honolulu Management team got on our radar through a mutual family recommendation. We have used…read moretheir services to manage our property 4000+ miles away from our current residence. They are very professional, quick to respond to inquiries, and the best part, only contact you when it is necessary. We couldn't be any happier and more at ease leaving our property to be managed by this team! When we moved 4 years ago, we left our property in the hands of the Honolulu Management team. They are very understanding of our concerns of our property, but also respect our decisions when it comes to increasing or maintaining rent prices based on the market value. These discussions are always professional, keeping the renter, the team, and our financial needs as the core of our talks- Ensuring we are not over pricing but also being cognizant of Hawaii cost of living for our renters. We have had a total of 3 families rent our home in Hawaii since we moved to the mainland 4 years ago. For those who own, you know how stressful upkeep is on a monthly, semi-annual, and yearly basis. Renting your property adds to that stress, because as the landlord you are responsible for any fixes and damages that need to be done while your home is occupied. Of the 3 families that rented, all communication ran through the Honolulu Management team. Within the 4 years, we have had issues from repainting, patching, cleaning, A/C repair, water leaks, Appliance replacements, and the annual property checks. Through all these issues, the team handled all the logistics, communicating to us only the financing required and or approval of work orders. Let me tell you, that I'm more than glad having this team look out for my property while we are 4000+ miles and 4 time zones away! The cherry on top is that they use reputable vendors for work orders that need to be completed on property. It's great when invoices are transparent with a list and pictures to confirm issues. Their working relationship with these vendors also provides a quick response as needed, allowing our renters ease of mind when in need of a fix like plumbing or appliance repair. I firmly believe the price we pay to utilize their services to manage our property is money well spent on this team. If you are looking for a team to handle the management of your property, then look no further because they can do it all!

For those looking to sign a lease through them -They make you pay for pest control and a move out…read moreclean before your lease is up! Totals to about $450-500. If you do not provide them receipts, they take it out of your security deposit. $6/month to use their app to pay rent. The house was FILTHY when we moved in, we spent about a hundred hours working on it throughout the year and it still felt gross. They painted over roaches, rat poop, every light switch. There was a 1/2 in thick layer of grease and grime on the stove, the floors were caked in dirt. Then we spend all this time making the house liveable and we have to pay someone to do a move out clean on our own dime.