My husband was making a purchase, and Jessica went out of her way to give excellent customer service. I also listened to her interactions with other customers, and they received excellent service. I was so impressed with her. We don't usually shop here; it's farther away from us. We might just go the extra miles to shop here due to how we were treated. Thanks, Jessica! 6/20/26 read more

Harbor Freight - Jessica is a rock star!! - Hardware Stores Near Me - Palmdale, California

We've always had great customer service experiences here with ALL workers besides Marcayla. On multiple occasions, she has refused to give my husband his freebies. She always has some excuse like "it has to be part of the transaction and I already charged you" and when we ask how we can get it she says clearly states "no" , doesn't give a solution or option she just says "no". We honestly just let it go as this was a few months back and it was just free things we could do without. It was just more about the principle. However, we went in today and she not only rudely greeted us but once it came to check out she doesn't even give us the time of day just stays quiet. Not even a how are you or have a nice day, just a blank stare? Not sure why she acts like that with us every single time or what she has against my husband & I but it's annoying already. We're happy customers and always return but she makes it beyond uncomfortable to go in. Disappointing that harbor freight allows someone with this attitude to represent their store. read more

The predator auger from day one I had nothing but problems first one I had to take back. It was making a real bad knocking sound and it just wouldn't dig. Today was working with the replacement it worked stopped to take a break and the pool cord would not pull motor wasn't seized pull cord just wouldn't pull. I've heard things of their equipment before. I will never shop there again and I will make sure that anybody inquiring I will send them somewhere else you could see the equipment was new. It only been used twice. If you can't stand behind it, I don't want to give you my business. read more

Do you not shop here. I purchased a compressor used it for one day. It kept shutting down wouldn't hold pressure. Impossible to do my project. When I went to return it the only offer they provided was to exchange it for another inferior piece of equipment.... OR he charged a 20% restocking fee I will never step foot in any harbor freight again !! They sell interior products. I should've gone to Home Depot or Lowes where if there is a problem you will get a prompt, courteous FULL refund. My mistake, I will not make it again! read more

They charge a 20% restocking fee for returns. I purchased a pressure washer, which did not work. It would not stay on. Would not come on due to the CGI control. I never noticed with other tool rentals. not worth trying to operate with. read more

Tool inventory can be better.Employees don't offer much assistance. Spent 30 minutes looking for my tool with zero help from employees. Apparently I waited in the wrong line so I had to jump to the end of the line one aisle up. No direction on which line to stand in. What should have been an easy trip turned into a headache.Think I'll go elsewhere for my tool needs. read more

Harbor Freight - Prices are reasonable - Hardware Stores Near Me - Palmdale, California

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I had a big shopping list for my husband. I was on crutches and asked if an employee was available to help me. Christian came to the front and happily took my list and my cart, asked me to be seated while he picked up everything and came back quickly. He was very gracious. While i was waiting, Amanda was kind enough to answer a few questions. José was my check out clerk. Another kind person. And very efficient. It was a great experience to shop here. The store is clean and well lit. And whenever i need help, there is always help. Shop here and save money! Signed, Steve's wife read more

My wife and I went into harbor freight to look at generator one of the employees by the name of Mateo assisted us he was very knowledgeable on a generator that we were purchasing he helped us a great deal every time we go to harbor freight I look for him very good worker very knowledgeable in the things that are there at harbor freight read more

Great service can't say anything wrong about this place always got what I need at the best prices thank you harbor freight

Friendly staff. I used online discount coupon and they happily accepted, plus gave me additional free items (flash light) that I did not claimed. This is a good place to shop with reasonable prices, for tools used occasional, it's a good value. read more

Can't be bothered to update store hours for Covid. Arrived at 7:30pm. Says it closes at 8pm. Doors are locked.

Need to add some supplies...went up buy tape, tape gun, and some boxes, for storage needs... And guess what, no such thing in stock... Disappointed in the store, even asked an employee who was stocking.... Poor selection, poor customer service, lack of supply... Went back to Home Depot... Won't be back in the Palmdale store, anytime soon. read more

Wow.... looks like i have to drive to Lancaster for customer service!!!!! Amparo, the management, was super rude!!!! Not very happy right now!!!! read more

Very quick to answer phone calls not even on hold for 3 min got the information I needed in less than 2 minutes plus more information that just made me walk in to buy some All this was done by Sarah (she was great) in under 5 min either she's the manager or she should be ! Because if she was she should give herself a raise Thanks Harbor Freight Tools read more

My seasonal experience was very pleasant especially the cashier,he was very kind and helpful at explaining the coupons and sales. My first time buying a tool so I really felt weird but its clean and I had time to look at all the options. The only thing made me feel weird was the security guy or whoever he is....he's kinda scary since he doesn't talk so I dont know what purpose he serves. read more

Great store, with helpful associates they have anything you may need for any home project! I would refer you to Alex our store manager.

I was a little leery about going into the store after reading the other reviews, I really am glad that I came in and checked for myself because I found that the staff was very friendly and very helpful. An item I was looking for was not on the Shelf, so I asked an employee and they went and found it for me. I thought the store was awesome and the employees as well. Maybe the problem was that they just opened and they hadn't quite gotten it together yet but they have it together now read more

Palmdale store The worst customer service ever, 3 guys and a female took them about 40 minutes to do a symbol exchange's with the receipt in hand read more

Big store but not the merchandise to fill it. Smelled like weed and merchandise Made in China. Employees had the personalities of rocks, except Shanon who had the personality of a bitter rock. We'll stick with the Lancaster store, thanks. read more

Horrible service! DO NOT EVER purchase a gift card from this location. I purchased a $50 gift card and the clerk did not apply the money to the card and it clearly shows that on the receipt. I called corporate, no call back, called corporate again, was told I'm not gonna hear anything for another 5-10 business days. It's already been 5 days! Spoke to the location, talked to the supervisor, manager was out. They can't do anything, they need to talk to the DM. We paid cash for the gift card, and no one at Harbor Freight gives a crap. They don't care about customer service or keeping their consumers! They're happy they got my money and we got nothing! I would suggest that you take your business elsewhere! Take it to a business that actually cares about their consumers! read more

I got tired standing in line behind 10 people so I came home and ordered my first online order and it took 8 days and I paid frt charge so I want be back. Terry M. read more

Every time I come it's the same bad attitude guy, TONY his just out to milk the clock and walk around mad dogging people or even be at costumer service. And if he comes to the registers, his plain and rude. They will not even overwrite something that's worth 2.99 and it comes free when you purchase an item, won't be coming here anymore. Didn't buy and won't buy any more or do business of any kind at all. read more

I wanted to give this place 4 or 5 stars. It's new, clean and well-laid out and they have the best deals around. Palmdale has desperately needed a place like this for a long time. Why only 3 stars?? The manager, a middle aged Latina, was super rude to her employees screaming (almost barking at them) and to an older Latino gentleman customer. Her attitude is horrible! read more

I shop here quite often. Somethings don't seem to be laid out in a logical manner but otherwise it's a great store to shop at. Frankly I don't understand why it's not as busy as the store in Lancaster. I used to drive the 50 miles or so there and back and now it's about 12 miles and I have the same selection as far as I can make out. read more

roamed around the store looking for something after asking for help..4 employees sitting around the cash register having a great time after asking a second time and not getting a response I left the store read more

I was pleasantly surprised with the employees at this store! Harbor Freight has never been my go to store for anything but now they have found a very loyal customer in me! After having a terrible time trying to locate a generator (as many people know, it has been impossible to find a decent generator with all the power outages and fires, I had been looking everywhere from santa clarita to Tehachapi) I had finally found one at a different retailer nearby, that store decided to sell the generator I had on hold after 15 minutes of me calling and then be rude and unhelpful as I voiced my distress... my sister called harbor freight since it was close to my location and julian was extremely helpful and was able to quickly locate the generator we needed and put it on hold for me. After I got to Harbor Freight julian was right there to great me, he probably knew it was me from the distress in my eyes and voice. to my surprise the generator was right there waiting for me! The manager (her name escapes me as I was so upset from the events of the day) was very kind and advised me of a coupon that saved me a lot of money, which she absolutely did not have to do for me so I am very grateful she took the time out of her day to ensure I was able to save money. julian also offered to help me out to the car which was amazing as I am pregnant and wasn't sure how I would accomplish such a thing, although that wasn't going to stop me after finding what seemed to be the last generator within 100 mile radius, he even tied it down for me and didn't rush me as I ranted about my terrible day. I am so thankful for the employees at this location and again I will say that they have found a very loyal customer in me! read more