The employees always offer help as soon as I walk in. If you ask for a specific item they will take…read moreyou to it or direct you. Very nice & polite. I have been a customer several times in the past year & always receive great service.

Walked in here on April 25, 2026. As soon as I walked in I was asked "you lookin for something?"…read moreNot a hi or anything. I said I'm looking for a Phillips head drill but. He looked at me smiled and said we don't have Phillips head drill bits. We have Phillips head bits for a drill. Then proceeded to laugh about it with the cashier and gave me a smirk. That was very rude and I will not be back. If you gonna talk smack about somebody, wait til they leave. And by the way, he gave me a Phillips head drill bit that he said wasn't a thing.

Normal Hardware is a great experience! My dad went to the hardware store every Saturday afternoon…read more When I go to NH, I have great memories of Dad and his fascination with the hardware store! The guys are always helpful and have just what I need!!

I have been a loyal customer since 1999 when I relocated to Athens…read more There are not many old-fashioned hardware stores left as a result of Walmart etc. Walking in a bell rings on the old front door and then I'm greeted with the familiar folks that run the store and that all too rare "hardware store smell". Hats off to the crew for keeping this place alive for Athens. Terry W.

I wanted to support locally and went in to purchase a Looftlighter here rather than ordering…read moreonline. After catching up with Angie and Chester, I found it and was happy to pay $79.99 (marked on the shelf and with a tag on it)...went to check out and was told it was $99.99...someone I'd never seen in the 20 years shopping here (Eric the Red days). I pointed out the tag and all the girl had to say was "Sorry, inflation." Her attitude more than anything else prompted this review. I'll pay more and support local, but not for the attitude. FWIW - I ordered it online before leaving the parking lot for $69.99...no attitude either.

I needed so many unrelated things on my multiple visits one day (apparently I have the memory of a…read moregold fish) including keys copied for a hydro-seeding machine, I'm sure it felt like I was just messing with them to find something they didn't have. But the folks there came through like champs along with a friendly smile. I would definitely recommend visiting them anytime.

I love this store and the people. They have a great selection of tools, hardware, and always very…read morehelpful. Nothing like a big box hardware, they care. If you need one screw all you have to purchase is one screw, not six. You will love this store.

The owners are super nice and helpful. They can tell you what you need for your project and help…read moreyou find it in their store.

Friendliest Staff out there, Great selection! They even service Small Engine Equipment…read more If they don't have it, you don't need it. Local Eggs and they honor Veterans. C & W is your Ace in the Hole

Very very very slow customer service. Don't rent a Penske here. No one is trained except one…read morewoman to rent trucks and she never helps the customer. She walks the employee through the process via the telephone. It's just not worth the aggravation.

rudest customer service, only two young males were the nice ones, two ladies were ruder than ever!…read morenever coming back, this place sucks!

Great personal service from Robby. He keeps my pool looking great, fills my propane tank, has a…read moregreat selection of garden seeds, as well as hardware.