1. Harbor Freight Tools

    1. Harbor Freight Tools

    0

    DeKalb, IL

    Cancel

    Open app

    Search

    Harbor Freight Tools

    1.0 (1 review)
    Open 8:00 am - 8:00 pm

    Harbor Freight Tools Photos

    You might also consider

    Recommended Reviews - Harbor Freight Tools

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Harbor Freight Tools

    You might also consider

    Lowe's Home Improvement

    Lowe's Home Improvement

    2.0
    (31 reviews)
    0.5 mi
    $

    Larson Storm Doors: Purchased NEW late October 2025. Storm screen / Windows mechanism broke late…read moreMarch 2026- 5 months after professionally installed! Larson's says: You fix it yourself and/or at your expense!! NOT RECOMMENDED given $650 spent including installation...

    I visited Lowe's on 12/26/25 during the tail end of their Christmas sales. The store had signage…read moreand displays indicating 75% off Christmas decorations, but when I attempted to purchase several items, the store refused to honor what was clearly being advertised as store deals. Unfortunately, the most disappointing part of the experience was the interaction with the store manager, Steve Mackey. Rather than helping clarify the pricing or de-escalate the situation, he was extremely rude and combative. The conversation felt less about resolving a customer concern and more about asserting authority. The overall impression was unprofessional and unnecessarily confrontational, which only escalated what could have been a simple discussion. That said, I do want to acknowledge one male employee who was restocking merchandise at the time. He was calm, respectful, and genuinely tried to advocate for Lowe's by assisting and explaining what he could. He represented the type of customer service that would normally make me want to continue shopping at this store. I would strongly recommend that corporate leadership consider providing Steve Mackey with additional training in professionalism, customer service, and de-escalation techniques. Leadership sets the tone for the entire store, and this experience did not reflect well on the Dekalb, IL Lowe's brand especially during a busy holiday sales period. I hope Lowe's takes feedback like this seriously, as there are clearly employees here who understand and value good customer service.

    Photos
    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

    See all

    Sears Hometown Store

    Sears Hometown Store

    2.3
    (6 reviews)
    0.2 mi
    $$

    Purchased an Upright freezer from the Morris store on 10/30/20. Ordering was easy and it was to be…read moredelivered to the store on 11/19/20. I went into the store the prior Monday to confirm delivery; I was told yes it would be there on 11/19/20. I informed the store associates that I would be picking it up on Friday, 11/20/20 at approximately 6pm and they said that would be fine. Friday morning I stopped in to confirm pick up but was told the freezer never came in. I explained to them that my son in law had taken the night off of work and rented a truck. The associates, who were very nice said that they would have the store manager Brandon call me when he got in that afternoon. I waited all afternoon and night for his call but received nothing. Saturday morning, 11/21/20 I stopped in the store the talk to the manager and was told he would be in at 12:30pm. The store associate gave me a few corporate numbers to call at my request. Low and behold no one associated with those numbers could help me. They kept insisting on forwarding my call to the store. I went back into the store at 12:15 to cancel my order. The associate was very understanding and apologized for the inconvenience and the hassle I had. At that time the manager, Brandon walked in. I explained to him who I was and asked why he didn't call me last night. His response was he was busy on the phone with another customer all day. Really??? I explained to him that I was out a lot of money and it would have been nice if he would have communicated with me. I try to keep my money local but in this case I will never shop at this store again. Brandon was not effected by my response. I informed him that as a manager, he needed more training on how to run a store and deal with customers. Again, he really didn't care.

    Sears Hometown in Dekalb Illinois has the best employees. One was the managers one was an employee…read more(I apologize for not remembering there names). They helped us out when the heard are refrigerator went out and we are having a party at out house they didn't have a delivery service yet. They got the refrigerator and brought to my house. Theses Two gentleman are wonderful they asset to there company.

    Curly's Furniture

    Curly's Furniture

    2.6
    (34 reviews)
    2.3 mi
    $$

    We purchased from these guys a few years back. We then were silly, and purchased a few pieces from…read morethe ashley furniture in Geneva. STAY AT CURLYS. Geneva was as bad as the bad reviews say, complete with dishonest delivery men and absolute snobs. Both my husband and I are regretting not sticking with Curly's. We won't go back to Ashley in geneva. Curly's had good delivery, honest people who were skilled at bringing furniture in a house and down a set if stairs. We are forever team Curly's.

    I have gone into Curley's 2 times now, in 4 months. I am newly divorced and moving into my own…read moreplace. I have to get 2 couches, 2 beds, end tables for front room, bedrooms, dining room furniture, mattresses for beds, dressers, everything. The 1st time I can in, in March, I walked the whole store, before I was finally acknowledged. Today, it was the same thing. I'm not sure if it is because I am a woman or what. Either way, I will keep my $5000.00 and put it where I know people will appreciate it. I even reminded Brian that I was the one that stopped in a few months back and I now have my move in date. That meant nothing either...Not a word back to me. I am all about supporting local, I wish they were. After coming back to work and reading the comments, I am happy I am not buying from them any longer. Sadly, every time I drive past, no cars are there, like ever. Brian sits in the back with a little TV tray, staring at a screen. No other shoppers, again, just me. Why am I ignored again? I don't get it. If Jerry is reading this, you should know what's going on in your store. To be honest though, I am happy I read all of these comments before I made any purchases.

    Photos
    Curly's Furniture
    Curly's Furniture
    Curly's Furniture

    See all

    Harbor Freight Tools - hardware - Updated July 2026

    Loading...
    Loading...
    Loading...