I purchased a compression tester that was like $35 that turned out to be defective. When I returned it I was told that I would be charged a 20% restocking fee if I didn't trade it out for another one. I of course had decided to buy one of a better quality and was not going to trade it out for another one there. How can they be allowed to charge a 20% restocking fee in a defective item? The fact that it's defective should immediately mean that the customer should suffer 0 loss. They are not restocking it, or at least I hope they are not. And they should be compensated through their distributor or product representative. In my eyes that is essentially blackmailing their customers. It's you either keep this tool that has already proven itself to be of low quality or you pay them 20%. Had it been for use in a vehicle I would have purchased I higher end tool to begin with. But it was for a lawn mower, something I didn't work on very often so a lower quality tool would have been ok. Until that toll just flat didn't work right out of the box. At that point it immediately became clear that Harbor Freight diagnostic tools where not of a build quality that could be trusted. The tool was not being returned because I changed my mind, because I didn't pay attention and bought the wrong thing or for any other reason that could be attribute to myself. I can understand a restocking fee for customers changing their mind and returning an item, or because they didn't do their homework and bought the wrong thing. But to charge a customer 20% on a defective item because they chose not to attempt a repeat and went with a better product? To charge a customer 20% in a product they are going to be credited for via their product rep or their distributor (and if they are not it's either their choice or they didn't negotiate being credited the fault and defective merchandise when they negotiated the contract with their distributor). To charge a customer 20% when they walk out of the store with nothing? To make the customer financially responsible to you when the product you shelved and then sold them with the express understanding that it would work and it didn't? Any other company would want to see their customer walk out of their store whole, happy and satisfied. Instead Harbor Freight sees fit to charge their customers 20%. And when contacting customer service I was told a would be hearing from a supervisor. When I didn't I began calling and emailing customer service, for over a year with over 20 phone calls and at least 50 emails after being told that a supervisor would be in touch and they never were they proceeded to ignore me until I stopped calling and emailing. Feel free to Google asking if Harbor Freight charges a restocking fee when returning a defective product. It's a fact! They are made whole through their product reps or distributors and they still make their 20% profit by charging the customer a restocking fee on a defective item. HOW CAN A BUSINESS RIGHTLY CHARGE A CUSTOMER FOR RETURNING A DEFECTIVE PRODUCT? read more

Hubby likes this place for hand tools. Hubby is an engineer, genius mathematician & knows geometry stuff. For someone so smart he can't keep a tape measure around. Anyhoo, he constantly needs new hand tools bc they always are disappearing. Since we bought our house here in Florida, he has bought many new tools here as things are quite different. First of all, our home here is stone, our farmhouse is wood. So he needs different stuff. Also, we have giant palm trees and that calls for a "bush wacker." We bought one here but it wasn't that great he says the machete he purchased at the Farm store is much much better. If the zombie apocalypse happens, you def want the bush wacker from the Farm store. It's sharpe enough to wack palm trees off and/or behead zombies. Lessons from the Zolor. Recommend. read more

amazing service & great deals. definitely check them out for appliances!! everyone there is super helpful.

I had an unused/unopened product for return. The cashier proceeds to open the contents, damage the insides, and has the audacity to say it's damaged and opened when she was the one that did it. Very unprofessional and I don't recommend this location. Staff needs replacing and work. read more