They are so helpful. Whenever I have an issue with anything, they make recommendations. They tell…read moreme where I can find the one item or several items I came in to buy. Also, they have a pit beef stand in front of the store on weekends.

Needed some advice about patching a hole in a masonry wall with plaster overcoat…read more The salesperson, a haggard looking young man, was brusque and not very helpful, as i'm not familiar with this type of repair. It used to be with a small independent business the sales associates were ready to make recommendations and share advice , not so here, I was left alone to look over various products with no help.

I needed to get some gorilla tape for a project but, I needed it to be clear. I looked online and…read moreit indicated that they sold it here. I popped in to pick it up. Asked the cashier where it was located and she politely told me. I was looking for it in the aisle. I didn't see it. Asked another worker who was stocking in the same aisle and she located it immediately. I was overlooking it. Shame on me. The price was $11.99. I am hoping this does the job. I went to the cashier to check out. The cashier was also polite. This was an easy, quick and fast process. Thumbs up to the employees. They even have security on site. She welcomed us as we entered.

Love this place. They have a little bit of everything like an old school hardware store should. And…read moregreat service. You can actually find someone to answer a question if not like the big box stores. Great plant selection too!

Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

Now owned at Westlake Ace Hardware. New owners, not Clark's, so they've eliminated tap to pay, so…read moreeverything is more 2% more expensive. This lower level of service means that we can go to closer hardware stores. We have shopped here for years, enjoyed Ladies Night, the Christmas Jazz band and are in at least one a month for a few hundred dollars. This really takes us to looking for a new store now. We only started shopping here due to the Apple Card special. Kinda just took a big slap towards Apple Card tap to pay. We don't do gas stations that require card because of the risk of card readers. And it's just a sign of higher fraud in our book. Unfortunate, we used to love coming here, even with the more limited and older selection. Please fix, or we're not likely to drive the extra mile past Lowe's or Home Depot.

every neighborhood needs people like this Great service, all around…read more From screen repairs to lawnmower tuneups.

Love this store! Great inventory. Great staff. Great smell. Lol. I know that's weird but iykykread more

I stopped by Kendall Hardware because I was in a pinch and needed to get a stain out of our floor…read moreas soon as possible. The floor manufacturer recommended a chemical that is usually found in hardware stores so I asked the employee for it and some rags. He was very kind and went over how to use the product so it doesn't damage my floor. He even walked me over to someone who he felt was more knowledgable about the subject and ran my situation by her. It felt like this was a store full of employees that actually enjoy what they do and as a result, are experts in their field. Safe to say, I was able to return home and get that stain out without damaging the floor or my hands. I've gone back a few times to pick up small things here and there but I have been sold since my first visit.

This is a really cute local hardware store. They're a bit small so they don't have absolutely…read moreeverything a large chain store like Home Depot would but it's always nice to shop local and the staff is really friendly and happy to help.

Has most things you could need. Hours are wrong in google. I shared that with a manager and they…read moreshrugged. Cash only is a drawback. Staff is very helpful.

There have been two occasions when I've been really grateful for Belle's being within walking…read moredistance of my house. One was during a kitchen faucet install; the new faucet's water lines were too short to reach the supply valves. The other was in the middle of a yard clean-up project that created a lot more brush and yard waste than I thought it would (and exhausted my supply of yard bags). A short walk to Belle's in both situations and I was back to work. The prices at Belle's are a bit higher than what you'll find at Home Depot or Lowes, but for me the extra cost is offset by the close proximity and helpfulness of the staff. There's something nice about walking into a hardware store where the aisles are narrow and are stacked floor to ceiling with products personally chosen by the owners after years of serving the neighborhood. For bigger projects, obviously, Lowes or HD will be a better deal and will give you more options in terms of various types of tools, hardware and other products, but as a local hardware store, Belle's really hits the spot.

Great service and helpful staff. However this store has gone political with its sign at front door…read morestating that ICE not allowed. I think I will switch to Home Depot in Dundalk. I just want to shop but not go to a store that jams a political message down my throat. A bit much for me.

website says the do propane refills and exchange but Jamal with the gay flag told me they didn't do…read morethat

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

What a wonderful store! The staff is friendly and they have an amazing selection of products. I…read morehave yet to go here and not find what I want! Thank you!

Absolutely Wonderful!! Such a pleasure to shop there. Sandy Springs is a cute little town. A…read moreworthwhile tripEmployees are great

A true gem in South Baltimore…read more Friendly and highly knowledgeable Staff. Always available to help with questions or advice. Fair pricing. Excellent inventory. Great location. Extra points for their house cat. Double extra points for their remarkable laser knife sharpening robot!! Love this place!

As a handyman I'm often needing to pickup last minute supplies for a job. Ace is perfect for this…read moreas they are convenient, reasonably priced, and the staff are always friendly and helpful. Ace is a valuable part of the neighborhood and I'm very glad to have them here.