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    Suburban Ace Hardware

    3.8 (23 reviews)
    ModerateHardware Stores

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    5 years ago

    Would give a perfect score however employees need to learn to say "you're welcome". Other than that the customer service is awesome!

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    8 years ago

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    14 years ago

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    5 years ago

    Very helpful and friendly staff. Store is well stocked and organized. I found good price on bone meal here.

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    9 years ago

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    13 years ago

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    10 years ago

    Absolutely the place to go. They have everything you need and the personal customer service is outstanding.

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    Ask the Community - Suburban Ace Hardware

    Lowes of Timonium - Maytag Pet Pro Washing Machine

    Lowes of Timonium

    2.4(41 reviews)
    3.3 mi
    $$

    Needing a new washer and dryer, I did my research online for a good set that helps with pet hair…read more The Maytag Pet Pro washer and dryer got excellent reviews and were on sale at Lowe's. When I arrived, they had both in store and Tim provided assistance in explaining the features of the washer and dryer, plus ringing me up with the sale prices. I was rung up and had a delivery date in less than 8 minutes! When I got home, I received a text from Lowe's giving me a delivery window of the next day between 8 AM and 8 PM, then got another text later with a window of between 12-4 PM. Waiting at home all day, I finally got a phone call from the delivery dispatch saying the truck broke and I would have to call to reschedule my delivery. Ugh. Luckily, they could schedule me for the following day. I got text updates and was able to track Manuel, my delivery driver, on the Lowe's app. Manuel arrived and had my washer and dryer, plus new venting, installed within 20 minutes start to finish. Excellent service by Tim at Lowe's and by Manuel, delivery/install.

    I bought windows here and signed up for Lowe's installation services. The installation went O.K.,…read morebut the windows came with the wrong size grids. Over two months later and multiple calls to complain, still no new grids! Every time I call to complain they say: "Oh, we need the serial numbers," even though I have sent the serial numbers in repeatedly. I would not buy windows or use Lowe's installation services ever again. (Multiple layers of subcontractors and suppliers so no one takes responsibility.) You have been warned.

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    Lowes of Timonium
    Lowes of Timonium
    Lowes of Timonium - Stuff to do stuff.

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    Stuff to do stuff.

    Ferguson Plumbing Supply

    Ferguson Plumbing Supply

    1.0(1 review)
    0.5 mi

    TERRIBLE customer service. Unbelievable how unhelpful they have been once they had our money…read more We made an appointment to order everything for a new bathroom, but after 45 minutes were told that our appointment was over and we had to come back. That should have been a red flag, but we did return and picked out everything. The cabinets were back ordered, which I know was not their fault, but it took over a week for them to let us know. Then, we could not reach our rep, who apparently was the only one who could help. Really? Nobody else knows how to use a computer? It can't be that hard to determine a delivery date. We finally received the last of the order, but 1 countertop was defective. They refused to deal with it and want us to deal with the manufacturer. This is why brick & mortar stores are going away. Why should I pay more for customer service if I don't get any. Phone calls were not returned. Hours spent on hold over the duration of this project. Phone transfers back and forth to others who could not (would not?) help or to voice mails that were never answered, were disconnected, or to people who no longer worked there. Phones are "defective." Voice mails that are "not working right." We should have just ordered on the internet and saved money for the same frustration. Everyone was very nice and polite, but that does not get us our bathroom. I wish I was a writer and could write a farce about this.

    From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson is a leading plumbing supplier for the professional plumbing contractor who demands quality plumbing products, tools, repair parts, operation supplies and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project in the Hunt Valley, MD area. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.

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    Ferguson Plumbing Supply
    Ferguson Plumbing Supply

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    Suburban Ace Hardware - hardware - Updated May 2026

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