Trooper pit beef sandwich with onions was a damn fine lunch for me today! My mother got a pit…read moreturkey sandwich with onions and a sauce on it too. Sandwiches were delicious as hell and made both in about a minute's time for some fast service.

Bought a leaf blower yesterday. Customer Service was fantastic. Knowledgeable and helpful staff…read more Always a pleasure shopping at this store.

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

Love this store! Great inventory. Great staff. Great smell. Lol. I know that's weird but iykykread more

Only place I've gone to to have keys made where every one of the 5 copies actually works! Love this…read moreplace

I gotta say, this is the hardware store of choice for me…read more First, when you walk in, you generally see the same faces - this tells me that people enjoy working here. Rarely am I not greeted, and often an employee, if they see me in the aisle will ask if I need assistance. Although not a warehouse store like *cough Home Depot cough *, they have almost everything I need (within reason). I like how they have pretty much every wood stove accessory or repair item, this is something that the warehouse stores *cough Lowes cough* do not carry. Tip: Sign up for their loyalty program. You get discounts and credits towards future purchases. Tip: If you come in with kids, bring a couple of quarters for the old school HUGE gumball machine.

There is one jerk of an employee that works there and sadly, it ruins the whole experience. My dad…read morewent to return a bag of soil, he had purchased one too many. The same arrogant guy gave my dad a hard time, just as he always does for me. I should preface this extra part by saying my father is also recovering from knee replacement surgery. The guy held the door open and told him to carry the soil into the store. When he saw my dad struggling to walk and carry the soil, he got so annoyed by him that when my father finally got close to the front door, he shut the door in his face, and walked back inside. This is my absolute last straw with this place. You cannot bill yourself as the "friendly neighborhood hardware store" and keep doing things like this to your customers. I will gladly take my business to a more commercial enterprise and save myself 30% for the trouble.

They are so helpful. Whenever I have an issue with anything, they make recommendations. They tell…read moreme where I can find the one item or several items I came in to buy. Also, they have a pit beef stand in front of the store on weekends.

Needed some advice about patching a hole in a masonry wall with plaster overcoat…read more The salesperson, a haggard looking young man, was brusque and not very helpful, as i'm not familiar with this type of repair. It used to be with a small independent business the sales associates were ready to make recommendations and share advice , not so here, I was left alone to look over various products with no help.

Get what I need everytime I go there. Not as cheap as big box stores but there building wood is…read moremuch much better than Home Depot.

It's a great place to go and get mulch or lumber. The inside is also very nice and air conditioned…read more It's also nice because it's close by to a lot of houses

I needed two very random, but necessary things. I have also been trying to support "smaller"…read morebusinesses. Nonetheless, spring is springing and I finally decided on a hose hanger to attach to my hose and I also needed washer fluid! Opposite spectrums, but I had hope! I think I've been in one ACE downtown once many moons ago, so I wasn't sure if the washer fluid would be here. I walk in and I'm greeted. It's the small things and my mind was already blown. I walk around. The stores a little tight, but I didn't mind... that gave me hope that the had what I needed. I don't make it 20 feet in and I already had a bag of potting soil in my hand. It will be used I promise. So I'm walking around, trying not to look lost and apparently I didn't do the best job, because an employee asked if I needed help. "Why Yes, kind sir" hose thingy that can attach. He knew what I was talking about pointed up and talked about a few and I saw one I liked and he grabbed it for me! Next mission washer fluid, which was super easy to find! I wandered around for a bit more and I have to admit I was super surprised! I walk to checkout and grabbed some mango hi-chews and the lovely lady upfront that greeted me checked me out and signed me up for the Ace rewards. She was sweet! I will be back! They had really cute planters and watering cans. They even had a paint center in the middle of the store ! If you are close by and needed anything to get the house spring ready, stop by!

A very nice and completely filled hardware store. They have everything from kitchenware, garden,…read morepaint, grills and the complete Stihl lineup. Excellent customer service!

I bought a Weber Grill and paid for delivery and a later pick up. They had two guys deliver but…read moretoday only one guy to pick up which made no sense. I had to help him with the grill. I called the store and asked for the manager and Mark answered. When I told him my concern he could care less and kept saying that it was Forest Hill and not his store so not his problem. Suppose it was a housewife at home. She could never have helped the driver ( who was very polite). I am very disappointed with how things were handled and with Mark's passing the buck.This is no way to treat a customer.

No one in charge on Sunday, only young people not trained in politeness, customer service, or the…read moreproducts they sell.

They have everything, especially if you are looking for something for an older appliance.read more

Great service! Great advice and recommendations! You can…read morefind anything and everything here!

This place is amazing... but wholesale during the week. Public welcome on Saturdays.read more

Grab a friend and go for a stroll. Forget about the woes of the world and get lost in greenhouse…read moreafter greenhouse of enchanting beauty. See rare butterflies. You will be captivated by the variety of perennials in a spectacular setting.