Their staff is always friendly and helpful with questions about their merchandise. This store has…read moreway more product selection than the Viera ( Melbourne) one. We ended up buying a few Stihl tools and a mower from !

Every time I come into this store in Titusville near the river I am greeted cheerflooy and helped…read moreto where I need to go. I had a couple of people help me figure out a plumbing problem (Actuall a patt needed to repair my air ride in my Tesla). Each had more ideas what and where to get what I needed. And a young man named Jackson kept at it with me till he found what I deeded. It's been said "It's hard to find good help" and I thnk this store has it all. Best selection of any of the area hardware stores too. I often have to come here after the others did not have what I needed.

Today I thought it was going to be a good day going in to buy some air filters. The sales tag on…read morethe shelf was advertised buy 3 get 1. Well when I got to the register and told the cashier about the deal shown on display. she said " no, that's from last month". Did you look at the date? I'm like if that was on the shelf since last month and the sales not going on, why is the tag still displayed? The whole situation could have been handled better as far as customer service goes and they should have honored the sale because it was their fault for still having the tag displayed as on sale. Any good manager would see this and honor the deal for the customer and also apologize for the confusion! But no, not the cashier( s), they didn't even try to fix the problem and honor the deal. I've worked in customer service for many years and to treat a customer this way is not right! The manager should have been called up to the register and made the deal right for the me as the customer, period!

At Garden Street store in Titusville, I purchased 3 items. Each was at least $4.00 more than the…read moreprice posted on the shelf. I doublechecked the prices. They would not honor the prices listed on the shelves. So beware, you may be paying a higher price than you think. They said they were resetting the prices storewide, but we will see.

It's not often I stop when passing through Mims, but that may change in the future since stopping…read morein at D & E Hardware to fill a few propane bottles for my outdoor patio heater now that winter has officially arrived in Florida with lows in the 60's. This is a huge store filled with an extreme selection of just about everything you could want in regards to hardware, guns, archery and farm and garden supplies. I didn't have time today to walk around much but I will definitely plan on returning. The staff here is very professional and friendly so it wasn't surprising to see a lot of customers shopping.

Do not buy your firearms here!!! I bought a brand new hand gun from them. I spent just under $600…read more The gun will not feed ammo through either of the brand new magazines that came with it. One day after I purchased the gun I took it back to the store (where none of there were wearing masks during a pandemic) and I asked them to exchange it for a working gun. I was I told no. They offered me a $50 gift certificate and told me to contact the gun manufacturer with my problems. Basically, here is $50, the gun is your problem now! As I tried to discussed customer service the salesman became belligerent! Actually said, "oh, we're going to fight", from behind the counter. They do not stand behind the guns they sell. I'm out $600 for a unusable firearm. The gun manufacturer is closed until the first week of January. I would not buy a sharp stick from this pace. I wonder if this is the standard business practice for True Value Hardware. I'll be contacting their corporate office next.

This place should be called True Prejudice, absolutely disgusting how there was not ONE employee…read morewho demonstrated any even an INKLING of customer service. I recommend an overhaul of the current culture in this chain because this is not my first experience and as a Contractor in the area it does not feel good to be treated as if I'm the burden when I'm coming to spend my money patronizing your business. Will not be returning and highly recommending others to avoid as well, until genuine effort has been put forth to make the climate better for the average consumer.

Used to be a great place. Great service. Great employees. Guy I dealt with initially was really…read morehelpful and then there's a guy named David who pretended to be a guy named Keaton when I asked for a handyman recommendation. He gave me a name and number. Talked to the guy. Made an appointment to come to the house. Didn't show up. Called to let "Keaton" know that his recommended guy didn't show up. Got someone with a heavy accent. Went to the store, talked to "Keaton" who told me his real name is David and he was joking with me. Some joke. I need a handy person, I waited for the guy to show up, I thought about my needs and prepared for the visit. So, if you're not in on the joke, don't bother. Waste of thought and time.

Customer service personnel and store manager leave a lot to be desired. Buying might be fine, but…read moredon't expect compassion or understanding if you have returns. They couldn't care less how they treat customers. Thankfully there is a Home Depot across the street.

Overpriced products spread across a massive store, so bring your walking shoes and low…read moreexpectations. Good luck finding help--employees would rather stay glued to their phones than assist, especially at the plywood cutting station. If you enjoy being ignored while overpaying, this is your place!

Great service and good prices. Plants are hit or miss. If you catch plants soon after delivery…read morevery good. We got some great tomato plants last visit. They are doing great.

Jennifer greeted and escorted me to the location of the item's I was shopping for. I found just…read morewhat I needed and more. Jennifer and Peggy were both very pleasant and professional individuals and their pleasant personalities were contagious.

Shout out to Taylor in the appliance department! I was forced to buy a new fridge today because…read moremine decided it was tired. I appreciate him taking the time to explain my choices and his honesty about the different features and brands. Thankfully I'm able to get my new fridge in 2 days.

I placed an order on the Home Depot website on May 31st. and they confirmed it by sending an email…read more Today, June 3rd, I received an email regarding this order from Home Depot with the title: "We received your order". Driving to Home Depot in Titusville to pick up my order, the service desk told me that they don't have it yet. I showed the clerk the email and the response was that "Home Depot just confirmed to receive your order". When I told them that Home Depot already responded on May 31st that they received my order, they said that "Oh, that's just a computer response and does not indicate that the goods are available in Titusville. My Recommendation for Home Depot: PLEASE HIRE PROFESSIONALS and ACT PROFESSIONAL with your emails instead of confusing your customers UNLESS YOU INTEND TO KEEP ON UPSETTING YOUR CUSTOMERS. I know Homeless guys and undergraduates are cheaper BUT THEY ARE NOT PROFESSIONALS as you always try to advertise!!!