Customer service personnel and store manager leave a lot to be desired. Buying might be fine, but don't expect compassion or understanding if you have returns. They couldn't care less how they treat customers. Thankfully there is a Home Depot across the street. read more

Overpriced products spread across a massive store, so bring your walking shoes and low expectations. Good luck finding help--employees would rather stay glued to their phones than assist, especially at the plywood cutting station. If you enjoy being ignored while overpaying, this is your place! read more

Always clean store and prices normal, service very good, peoples nice and selection ok

Lowe's and Angi's:Incompetence at Your Command Since the unholy partnership between Angi's and Lowes honesty, competence, and reliability have disappeared from each and every installed sale. Starting a year ago I tried to have Lowes install a toilet. Guy showed up, didn't bring toilet Rescheduled never showed up Canceled order because Angi's told me it was complete. Replaced order Guy texted to say he would be late Never showed up Cancelled order This time, a simple electronic lock install. Angi's got the address wrong because they didn't bother to red the order Appointment time came, no installer. Called Lowes and was told he was delayed. No call, no text. Moved appointment time back 2 hours. Appointment time came, he's not there. Shows up 20 minutes late. Installs lock but lock doesn't work. Place service call Guy shows up an hour late for appointment. AT THE WRONG HOUSE. Tell him to go to the correct address and he's, AGAIN, at the wrong house and complaining that we're not answering the door. Finally get him to the correct address and...SURPRISE he can't get lock to work. Didn't bother to bring a replacement, just in case. Leaves. Lowes tells me I have to order another lock AND pay for AND wait for shipping THEN they will schedule a guy to come. Ordered lock. Set date. Angi's gives me a firm Noon start time. No one shows. Call Lowes and Lowes says it's a 3 hour window. Not what Angi's says but who's counting? Can't get the new lock to work. Incompetence? Knowingly selling defective install products? Does it matter? I still have to argue with Lowes over the $99 they charged to NOT DO THE JOB. Do not deal with any installation service from Lowes. You have been warned. read more

Memorial Day 2023, and the Titusville Lowes again surpassed the year before memorial display with another honorable and beautiful memorial service and display for our nation's veterans. A lady named Hiedi puts her heart into these beautiful displays and as a retired local veteran who shops regularly at the Titusville Lowes. I am very grateful, honored and thankful for the Titusville Lowes and the wonderful way they honor our veterans. Thank you read more

Got incredible service from Alicia in blinds She was careful and exact in cutting them to the precise size I needed for some unusual sized windows She helped quickly and responded positively to my request Great encounter read more

Buyer beware. Lowe's. Do not place order online for items not available at their stores I ordered a premium pressure treated wood screen door. Website said deliver to store in 4 weeks. 5 weeks later i interacted multiple times in person and on phone with Titusville Lowes. Was told i needed to contact vendor myself and Lowes had no contact info ! Luckily it was easy to find online so I called the screen door company who confirmed a purchase order. But they never ship individual doors . It would have to arrive with a larger order from Lowe's. After many calls to Lowes in Titusville i was told they do not order doors . They just arrive from the Lowe's distribution warehouse no one knows when. I spent days callung various employees, waiting to hear from management, never got a call back and was finally told they had no way to find out when the corporation might be ordering doors again. So after 6 weeks I canceled the order. If you do want something that is not stocked at the local Lowes I suggest you go to Lowe's in person , make them place the order and insist that they check with the vendor at that time to see with whether the thing would actually ever ship Or just go across the street to Home Depot . read more

After purchasing a washing machine from Titusville, FL Lowes, just before Christmas, the delivery folks decided it was too hard and simply left he machine on the patio. My wife and I were left to move the old out and the new one in, easily disconnecting and connecting it. Customer Service were horrible and no help. After two weeks, we are still trying to get the $50 haul away fee back. Free install means nothing so make sure you take that into account when comparing prices. Turns out Home Depot would have been less expensive (even when considering the supposed Lowes discount). read more

Lowe's Installation Review Are you considering using Lowe's to do the installation of that beautiful new door you just purchased? If so I would advise you to think again. I began the installation process with Lowe's on January 12th, 2023 and as of today March 16th 2023 my door is still not installed to correctly. The quality of the work has been poor at best. Their customer service is non-existent. Here is my experience with Lowe's Installation Team 1. On January 12th I went to Lowe's to inquire about having a door installed. I was told that the installation would cost be $269.00. I needed to pay $35.00 to have someone come out and measure the space for the door. This would be applied to the installation cost. 2. January 14th someone came and measured the door. Tells us someone will be in touch to schedule the installation. 3. January 26th Lowe's calls and says the estimate is ready. When questioned as to why it took 2 weeks to get the estimate I was told that the estimate had been done for quite a while but the Lowe's associate had been on vacation so it sat on her desk for almost 2 weeks. The estimate came in at $360.55 I had to pay the entire balance prior to scheduling the installation of the door. 4. February 1st I received a text message that said "This is Farrow Construction Corp, We are currently holding a time slot for you on Monday 02/13/2023 2:00 PM - 4:00 PM. for the next 24 hours. THIS IS THE SOONEST AVAILABILITY WE HAVE. Please reply YES to confirm or NO to request a different date." 5. February 13th at 1:00pm (glad we happen to be home) the installer arrives. He installed the door. We look at the door and he has run one board only half way up the right side of the door. When we questioned it he said "You want me to take that board all the way to the top?" We said Yes, and then he corrected it. As he was getting ready to leave we noticed that he had not removed any of the old hardware and we had to point it out and had him to remove it. 6. After the installer left on February 13th I noticed that air was coming in around the door. After further inspection we saw that a shim had been placed on the lower part of the door and the upper part of the door but not in the middle, we could see light around the doorframe along with several other installation problems. I also found that a 10-foot board, that was unused and that I had been charged $31.00, was left lying outside of my garage door. 7. February 14th, 9:00 am I call Lowe's and explained my concerns. I was told that they would put in a work order to Farrow Construction. 8. February 16th, I got a text from Farrow construction saying that they would be here on February 21st between 8:00 PM - 10:00 PM. Let me ask you who schedules an appointment at 8:00 PM? 9. February 21st we wait up until 11:00 PM no one shows up. 10. February 22nd, 8:00 am I call Lowe's, I am told that they will contact Farrow Construction. 11. February 23rd I get a text message from Farrow construction saying they will be here February 25th 12:00 PM - 2:00 PM. No mention of the fact that they did not show up for the previous appointment. 12. February 25th installer comes and looks at the door. To correct the gap he simply fills it with caulk. The screws that went all the way through the house were removed. When asked when he was going to replace the rotten boards he said he would have to check with someone and he would get back to us. 13. March 1st, 2 PM I have not heard from Farrow construction so I contact Lowe's. I explain about the rotten boards. I am told she will put in a work order and some one will be in touch 14. March 2nd I received a call from Lowe's stating the rotten boards are part of the house structure and they will not replace them. I Called Lowe's and explained that the boards I was talking about were trim boards and not structural. I was told someone would call me back. We went into Lowe's and spoke to the manager. I showed her the pictures of the rotten boards. She agreed that the boards I showed her were not part of the structure of the house. March 3rd I receive e-mail from Farrow construction that said they had received my work order and they would be in touch within 48 business hours. 15. March 6th I receive a text from Farrow Construction saying that the earliest date that they can schedule is March 28th. I call Lowe's and tell them that March 23rd is unacceptable. I am told that they will reach out to Farrow construction and try to negotiate an earlier date. I am told that the representative will call me back. No one ever called. read more

I ordered a large amount of product, after the staff struggled with the order, on Friday March 11th and was told it would be delivered Monday March 14th, which was earliest available. Additionally, I was told that there was be a charge for the wood pallets that the products would be shipped on that I could be reimbursed for if I returned them. This is unusual, but I can somewhat understand that there is a cost associated with them even though it will cost me in has to return them. I had to take the day off work (unpaid) to be available for the delivery because it had to physically be moved as soon as it was dropped off to complete a project. At 2:00 PM I called to check the status because the delivery had not arrived. When I called, I got transferred multiple times trying to get an answer. Finally a gentleman informed me that my delivery was not supposed to be delivered until the 15th which contradicted what I was told when I purchased it. I asked to speak to the manager and was told they were in a meeting. The gentlemen then said he'd transfer me to the associate manager. He then hung up the phone. I called back to speak with the gentleman or associate manager and was transferred from person to person for over 30 minutes, never being able to get in contact with either. Unfortunately, because I could not speak with an individual, this is the only means of communicating. I will post this as s tore review online as well. As an Armed Forces Veteran I have spent a considerable amount of money and loyally supported Lowes over their competitors. I have never been treated by anyone like I was today. I have lost an entire day of pay from my normal job because Lowes did not honor their commitment and then was treated with disrespect and ignored. If Lowes intent is to just let the phone sit on hold and wait people out until they get frustrated and hang up, they have succeeded in pissing off a very loyal customer who has lost faith in the Lowes brand. Additionally the Titusville store staff, where I purchased the product, is directly responsible for the damage caused. Instead of driving twice the distance to purchase something, I'll go to Home Depot from now on which is much closer. read more

We have been waiting for over 30 minutes for help to have a blind cut. The gentleman who tried to help us hasn't done this service in a while and he doesn''t want to take a chance and mess it up, which we appreciate. However, there's no excuse for this length of time to wait, this business needs to hire more help!!! This is totally unacceptable for a business as big as this!!! read more

Do not under any circumstances ever hire Lowe's to do any kind of project for you. I have been battling with them since August 2022 over a very simple kitchen remodel (new cabinets and countertops). Their employees and contractors they hire are extremely incompetent. The lack of communication is unbelievable. I was told that I would get a compensation for kitchen remodel that took over 10 months to complete. The compensation that they are willing to offer me is only 1% of the total paid. What a joke. I had to pay additional money out-of-pocket (1,500) to even have the job completed because their contractors couldn't do the job.! I was told by the store manager that they would reimburse me when I brought the receipts in-----LIE!! Apparently, when you go online and look at reviews, they are from the employees and not customers like myself. The reason I say this is because everyone I have talked to about this ongoing problem has said they would never hire Lowe's again either. I wish I would've asked around before I had them do this! Live and learn. Lowes has lost a loyal and valuable customer. I know it doesn't even make a dent into their bottom line. It's sad how they don't appreciate their customers, honor their word or back their service! read more

We received great customer service here at this store, I cant say enough about how great the staff is here. They really take care of folks here. read more

Are you considering using Lowe's to do the installation of that beautiful new door you just purchased? If so I would advise you to think again. I began the installation process with Lowe's on January 12th, 2023 and as of today March 16th 2023 my door is still not installed to correctly. The quality of the work has been poor at best. Thc customer service is non-existent. Here is my experience with Lowe's Installation Team 1. On January 12th I went to Lowe's to inquire about having a door installed. I was told that the installation would cost be $269.00. I needed to pay $35.00 to have someone come out and measure the space for the door. This would be applied to the installation cost. 2. January 14th someone came and measured the door. Tells us someone will be in touch to schedule the installation. 3. January 26th Lowe's calls and says the estimate is ready. When questioned as to why it took 2 weeks to get the estimate I was told that the estimate had been done for quite a while but the Lowe's associate had been on vacation so it sat on her desk for almost 2 weeks. The estimate came in at $360.55 I had to pay the entire balance prior to scheduling the installation of the door. 4. February 1st I received a text message that said "This is Farrow Construction Corp, We are currently holding a time slot for you on Monday 02/13/2023 2:00 PM - 4:00 PM. for the next 24 hours. THIS IS THE SOONEST AVAILABILITY WE HAVE. Please reply YES to confirm or NO to request a different date." 5. February 13th at 1:00pm (glad we happen to be home) the installer arrives. He installed the door. We look at the door and he has run one board only half way up the right side of the door. When we questioned it he said "You want me to take that board all the way to the top?" We said Yes, then he corrected it. As he was getting ready to leave we noticed that he had not removed any of the old hardware and we had to point it out and had him to remove it. 6. After the installer left on February 13th I noticed that air was coming in around the door. After further inspection we saw that a shim had been placed on the lower part of the door and the upper part of the door but not in the middle, we could see light around the doorframe along with several other installation problems. I also found that a 10-foot board, that was unused and that I had been charged $31.00, was left lying outside of my garage door. 7. February 14th, 9:00 am I call Lowe's and explained my concerns. I was told that they would put in a work order to Farrow Construction. 8. February 16th, I got a text from Farrow construction saying that they would be here on February 21st between 8:00 PM - 10:00 PM. Let me ask you who schedules an appointment at 8:00 PM? 9. February 21st we wait up until 11:00 PM no one shows up. 10. February 22nd, 8:00 am I call Lowe's, I am told that they will contact Farrow Construction. 11. February 23rd I get a text message from Farrow construction saying they will be here February 25th 12:00 PM - 2:00 PM. No mention of the fact that they did not show up for the previous appointment. 12. February 25th installer comes and looks at the door. To correct the gap he simply fills it with caulk. The screws that went all the way through the house were removed. When asked when he was going to replace the rotten boards he said he would have to check with someone and he would get back to us. 13. March 1st, 2 PM I have not heard from Farrow construction so I contact Lowe's. I explain about the rotten boards. I am told she will put in a work order and some one will be in touch 14. March 2nd I received a call from Lowe's stating the rotten boards are part of the house structure and they will not replace them. I Called Lowe's and explained that the boards I was talking about were trim boards and not structural. I was told someone would call me back. We went into Lowe's and spoke to the manager. I showed her the pictures of the rotten boards. She agreed that the boards I showed her were not part of the structure of the house. March 3rd I receive e-mail from Farrow construction that said they had received my work order and they would be in touch within 48 business hours. 15. March 6th I receive a text from Farrow Construction saying that the earliest date that they can schedule is March 28th. I call Lowe's and tell them that March 23rd is unacceptable. I am told that they will reach out to Farrow construction and try to negotiate an earlier date. I am told that the representative will call me back. No one ever called. read more

Paid $104, for the truck delivery, almost double what I paid for the drywall itself because I'm a 100% disabled veteran and everything said they would bring it into a covered area. Truck shows up with one guy and a forklift. Says he can only leave it outside, when it's about to rain... So now I had to move the six pieces of large, heavy drywall inside by my disabled self before it rained. Stuff I can't really be doing. This defeated the whole purpose of paying for the delivery. I call Lowe's and get transferred 3-4 times before getting put on mute and forgotten about while someone is eating. I call again pretty furious and once they find a manager they call back about 45 min later. They just say sorry, can't do anything. Even stating that they don't carry things inside when I read they will when checking out as well as the automated call the night before confirming delivery, saying they will put it in a garage or covered area. I have spent thousands at this Lowe's in the past year, I've been extremely loyal, but now I'm getting a Home Depot card. Talk about low, Lowe's. You are pathetic... read more

See all

We needed a new washing machine and dryer, and Brian helped us. We had no idea what to look for. He never pushed us into buying anything. Actually Brian steered us away from the expensive items and told us the less expensive was just as good; that the only difference was aesthetics. We are on a limited income, so that was greatly appreciated. Brian is so personable and very much a people person. He conversed easily with us, and it wasn't strained or practiced. He loves his job and it shows. We have more appliances to buy, and will be getting them when Brian is working because the entire experience was so pleasant. Brian is an asset to Lowe's. He's a hard worker, professional, friendly, and does his job phenomenally. We appreciate you Brian. read more

We went to the store and paid for a cooktop stove on Sep 9. It was supposed to be installed on October 8. We called on Oct 8 after not hearing from them and they hadn't bother to order it. It's now November 5 and not only is it not delivered yet, it wasn't shipped until yesterday after we called to check the status. This place has all around bad business practices and the worst customer service EVER! This will be my absolute last major purchase from Lowe's. read more

I would like to thank Tammy and Heidi again! I had a troublesome return and they were so helpful and professional!! I recommend this Lowes to everyone! read more

Customer service at this place is terrible. I bought a lawn mower a year and half ago with extended warranty. Stopped at the desk with the lawnmower they told me to call the number, what number, where, how and when not explained. I paid when I bought the warranty at the store then why do i have to call someone. Very bad service, The staff is extremely rude no clue as to what customer service is. Hope the store management takes action immediately before they end up with a lawsuit for their callous attitude and behavior. Terrible place to go. Please go to another store if possible. read more

I bought and item and was 12 months 0 interest but sales person hit wrong button and didn't click 12 months no interest and I was charged 28% interest for a year til I noticed it on my statement and was told they were not able to fix it, costing me hundreds of dollars read more

We bought a refrigerator and stove on June 18 and when they were delivered both were damaged and they took them back as well as my old stove which we had removed so they could take it. The next set were also damaged and then no updates on them for a month. Without any warning they showed up the first week of August with the refrigerator, but not the stove. I called corporate 3 times because no one in the store knew anything and never called us. Finally the stove came today August 15, [2 months without a stove], but they could not hook it up because they sold us the wrong size cord so we still can't use it. They promised they were going to "do something for us", but that didn't happen either. read more

Very disappointed in customer service after many years of doing business here. I bought a drill and 31 days later an ad comes out for the same exact drill for $50 less. I go in on day 32 to ask if I can get credited for the $50. The girl behind the counter could not have been more disinterested. I was told there was a 30 day limit and that was it. There was no offer to look into whether an exception could be made due to only missing by a couple of days. Maybe I should have asked for a manager but I was in a hurry. I understand the policy but a couple of days? Anyway, home depot is across the street so I imagine they will get more of my business. read more

Have to say was impressed when talked to the manager about the problems I was having. He checked out the paperwork and agreed with me and offered a solution, an explanation of what he would do to follow up within the installation department. Still have way to many holes in the frame of the windows, but at least he tried and that counts for something read more

The store is fine, but no one wants to take accountability or responsibility for basic customer service when there's a problem. I bought a refrigerator and scheduled delivery for late in the afternoon. I have a small house and had to prepare for the refrigerators coming and going. The delivery company is Servpro Logistics. I got a text message at 3 p.m. saying they would be there in 20 minutes. Oh good, I thought, they're coming early. I took all the food out of the refrigerator and freezer. 3 hours later, no one has shown up. I called for status and they said the truck driver had a problem finding my house and was no longer coming. I never received an update phone call from anyone. Everyone I spoke to said there's nothing I can do about it. I did get delivery the next day, but all my food had gotten warm. I will shop somewhere else in the future. read more

We make frequent trips to Lowe's to purchase products for our never ending home improvement projects. Last night we purchased a new washer machine. The employees were friendly and helpful. They asked if we needed any help and helped us load the machine into our vehicle. read more

Bought a refrigerator at Lowe's brand new. After 4 days it died. I lost $123 worth of food. They told me that I had to get a service call. Would you get a service call after 4 days of our brand new refrigerator? I spoke with someone named Sean in the plumbing department, he assured me that he would look at the refrigerator and get back with the service department after refrigerator was returned. The refrigerator was bad. Service department would not help. I called you and back, he assured me that they were going to offer me $75 cash back. I lost $123 I wasn't asking for the entire 300 that they offer. I was told that I would get $125 and that Sean would let everyone know in the customer service department that I was coming I told him I would be there on Saturday. Saturday came no one knew nothing. Including the assistant manager who actually did know all about this. Now they're going to contact Sean in plumbing I've been waiting almost an hour. What happened to customer service? read more

Boy if you need anything delivered they charge 79.00 dollars just to deliver 3 miles away if I rent a truck for a hour it only 20.00 I think they are way overpriced.makes you sick to your gut they would sell more if they wasn't so high for delivery better check home depot they probably will charge the same. read more

We have used them several times to do renovations on our home. They are very professional and the work turned out great. We are planning to use them again soon to install carpet. You just cant beat their labor prices. read more

We go to Lowes all the time and shop for our endless projects. We have purchased our kitchen cabinets, microwave,fridge and dishwasher, bathroom sink,cabinet,tile, etc......have never had a problem. We go and purchase a samsung stove Tuesday January, we were told 2 weeks for delivery, we received a call while in Savannah stating our stove was at the store ready for delivery. I explained that we were out of town until Sunday. The gentleman said we can deliver your stove Monday. That will be fine, we will take off work so we can get rid of our old stove. Sunday we get a call stating that just confirming delivery for tomorrow. Yes sir we will be here. I will call you in the morning and give you a two hour window when we will be there. My husband removed our old stove. Monday morning they took it to the dump. at 11:00 am I still had not heard anything so I called the store, someone in delivery stated yes ma'am it is on the truck, I will text the driver and find out your 2 hour window and call you back. At 2:00 pm we still had heard nothing, so I called the store. I was then told oh your stove has not even be delivered to the store...WHAT! I go through the entire story of them calling us to let us know it is in, delivery on Monday yada yada yada. Sorry it will not be here until Thursday. Great now we have no stove and cannot cook anything! we will deliver it Friday February 17th, it will arrive on the 16th. I call this morning and was told by a manager Robert that yes it is on the truck, he was not sure of the time of delivery but he will find out and call me back. Waited for 3 hours called him back, he states oh I called and left you a message, your stove was never delivered, it will be on the truck Sunday we can set you up with a Monday delivery. Are you kidding me right now! We can give you a loaner stove until yours come in on Monday, but I will call Samsung and find out when it will be shipped, but we can give you a loaner. He calls me back and states the stove will not be here until March 9th.*^*&%&^%^&&^%$&$%&*^ He said we can get you a loaner Sunday would that be okay? My daughter graduates Saturday in Gainesville and we are staying the night, what time Sunday, I have no idea we can do Monday, I cannot take anymore time off work.I said it can't be delivered today, he said no ma'am our trucks are full . Okay let me talk to my husband not sure at this point what we are going to do. I asked for the number for corporate he gave it to me. we hung up.He just called me back and said we actually have the exact stove you ordered in the store and we can deliver it today as a loaner? now very confused you have the exact stove, of yes he said a customer brought it back said it has cosmetic damage, but he did not see any damage and they can deliver that today, would that be okay? Obviously the out come is a lot better now then when I first started writing this,, however I have no idea where the break down in communication is. Very disorganized! leaves a bad taste in your mouth. I will have to say that Robert was very nice, but that does not excuse the breakdown in communication since 02/09/17. read more

Very helpful and knowledgeable people ! We drive to Titusville just to go to this Lowe's because of the great service.

My dad lives here, and I'm visiting him. He wanted a grill and asked me to pick one up for him. I had a great experience at this Lowes. The staff was friendly, and helpful. They assisted me in finding what i needed, brought it to check out, and helped me put it in my car. I didn't even need to assemble the grill I bought. I was able to find what I needed for the right price. read more