Cheap quality tools that do NOT function properly right out of the box...TWICE this happened. Past the 90 return window and I was told there was absolutely nothing they could do and I should try to resell the defective product or toss it out. Guess this company doesn't mind sending their products straight to a landfill - shameful! read more

I bought a garden cart in April, 2022. I used it 2x on 1 day to move some 12-inch cherry logs to my carport for drying. The cart was put away until about a month ago when I happened to notice the paint shedding off of it - NOT chipping but shedding in sheets. I contacted customer service about this and their response was 'so sad' you are outside of your 90-days. Please see the attached pics. This is a manufacturing failure and not that I do not like the cart. My brother-in-law bought the same cart a month earlier and has had NO issues. Seems like HF would at least be interested in what happened??? As you can see in the pics the inside shows virtually no damage except the bubbling & cracking - so the cart was NOT abused. It was stored under my carport, away from most sunlight and weather. Structure-wise a very nice cart but paint-wise and HF response - not so much. read more

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Terrific experience; Kara led me to exactly where the item I wanted was located! Great job!

I used to harbor fright when it came to tools, but Harbor Freight Tools changed that. No, I'm only kidding. I wasn't ever really scared of tools, although I did wonder about the quality of an inexpensive MacPherson strut spring compressor, and whether it would fail and remove my face in a split second. (Reviews of that particular model seem split, depending upon the weight class of the spring being compressed. Driving a station wagon, I would probably not buy that particular model.) Some of the tools are ridiculously cheap, which in my book also makes them somewhat suspect, but the sheer variety of their offerings and the good deals are tempting. I signed up for coupons, so $3 off mechanic's gloves are what lured me here the last time I visited. Shop towels, disposable gloves and socket rails also made me buy them. However, the only tool I bought was a small pry bar for auto work. That's not to say I wouldn't try them (the watchmaking tools were a neat find, for instance) but I'd steer toward those tools whose catastrophic failures won't make mincemeat out of me or an orphan out of my chlldren. Know what you're doing, understand what you're buying and never buy the cheapest tool available if your work is potentially dangerous. Other than that, go nuts. And, as always, caveat emptor. read more

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Purchased a compressor in August for my home after using 3 times in 4 months it stopped working. When I purchased it the cashier recommended a warranty. He told me if it breaks, I simply bring it back to get a new one. So, I took the 2-year warranty for $109. Well, I brought the compressor back and they did give me a new one, but they then asked me if I wanted to buy another warranty? If you have a warranty and use it the warranty is then void no matter how much time you have left. So, I had to purchase another warranty because I am sure this will break again, so I went from a warranty with 1 year and 8 months left that I paid for to a 1-year warranty. I am done with harbor freight. I will purchase name brand tools from now on with good warranties. read more

The Professional concern for their customers and considerate pricing. They also have a competitive array of products.

You better off buying from Home Depot or lowe's ... the have better quality tools and if a tool for some reason doesn't work for you you can return it without paying a restocking fee. ( I bought an air compressor from this place and it didn't work because I had to use an extension cord and it would shut off, read the instructions it said that it's six foot cable would have to plug in directly into the outlet and if using extension cords warranty would be avoided:-( retuned it and I was charged $57 restocking fee. Crapy policy, crapy stores that's all I got to say. read more

The employees here are pretty decent and helpful. But I have to write A review about their Merchandise. If you are going to Harbor freight to buy something and use it once then you're OK. This is especially true for items that are electrical in nature. But pretty much everything else here is crap and not worth the trouble. Their return policy is awful too. They take your info, name and number, but can't look up your purchases. Wtf? Save your receipts. You will be going back to return your busted tools read more

I've been interested in stopping by Harbor Freight for some time, and finally did this afternoon. Their circulars always advertise a lot of disposable-grade hardware, tools and auto items. Occupying the old Office Max space, Harbor Freight is huge and very well stocked with a wide variety of well-known items. The store is clean and assistance isn't hard to find. The appeal of Harbor Freight is in its pricing. Their specials are almost ridiculously low: a box of 30 dusk masks for $3, hard knee pads for $2 . . . You won't find very many familiar brand names here. Most items are from companies named either Chicago or Pittsburgh. Quality-for-quality items, where there is little room for cheap production (100' extension cords, for example), prices are comparable to Home Depot. The majority of items here are below HD in both quality and price. I was very careful to not select anything which might be used in a job-critical application or where safety might be a question, focusing on items which I don't intend to use frequently. On that basis, the $85 spent brought home several bags of items; I'm quite pleased. Don't expect frills in these items. In fact, the 12 piece deep-walled 3/8" socket set for which I paid $9.99 ("Pro" Grade, others are cheaper) took 10 minutes of work with a pair of tin snips to separate from its packaging. They work fine. Unless I become much more comfortable with their grade of merchandise, I don't expect to be doing anything more than browsing the huge selection of power tools, pumps, generators and compressors. Yet, on the basis of what I picked-up today, I'll be back in the future. read more

The absolute worst customer service!!!!!!!!!!!!!! Nasty rude "manager" did nothing to help solve our problem with there product. All she seemed to be interested in was her phone! If there staff was different me and my husband would be there on a daily basis.. read more

Cashier and manager were both very helpful. Tools and equipment are cheap but if you understand what you are buying that's ok.

In the auto enthusiast world this place is know for low quality cheap tools, but thats ok for some prjects, that is no excuse for the lack luster customer service. There is usually one cashier whom cant help people on the floor and the manager natasha who it appears is to important to help customers or work. Shame. read more

The manager Natasha is a poor manager. As I was awaiting checkout she insisted on only relieving the one register open by only allowing the next customer in line at her register. This caused incredible confusion as people lined up at her register and she rudely instructed them that she was only taking the next customer in line at register one where these customers needed to relocate to. Many customers were confused and ended up standing in between the two registers not knowing what to do as this is a very untraditional method to relieve a single cashier overwhelmed by customers. Moreover, not much can be said for her customer service other than she is completely disengaged. This made conversations difficult and frustrated many people . It's clear to see that she doesn't enjoy working here and doesn't help morale with her poor attitude. Glad I'm not working there! read more

bad management. they just play video games in the office no one helps and if you ask for help they get pissed off. iv tried to return a defective bottle jack and it was obvious they had no clue or authority to do so. other times iv asked for advertised items and they just shrug and look at you. never again will i enter that store read more

Found out that this place is now open. I will no longer be going to the route 1 location. The manager Mike helped me when I walked in since the new setup is much diffrent from other stores. His customer service was second to none and asked that if I need to come back to ask for him and he'll help me directly. What manager in retail does that these days??? First impression was "It's HUGE!!! Supposedly this is the biggest store in the company, and it seemed well run for the first weekend. I'll be back soon and often!!! read more

I've been to this store quite a few times. I've found many useful items, some tools and other things. The free gifts with the coupon have been really good items-flashlights, scissors, tape measure etc. Yes some of the tools may not be top quality, but for my purpose around the house, they get the job done. I really like their solar lights...inexpensive but they work better than the ones I purchased at Lowe's. It is well worth a trip to see what you can find. read more

Absolutely awful service from Natasha, the manager. There was no staff on the sales floor to help with anything. When I got to the register there was a huge line and only 1 cashier. Natasha just stood there looking at her phone nearby, which is clearly more important than helping customers. She must be too good to open a second register and help! read more

this complaint is for harbor freight corporation in the way they conduct business with the way they sell their product. this store has nothing to do with the complaint. i purchased a miter saw from them about a year a go and one of the failed so that i can no longer use the saw. i called the customer service number in the owners manual and the after explaining what i needed preceded to tell me that they were out os stock and to call a third party vendor. out of the 3 venders none of them had ever heard of the name of the product nor the model number. i then e-mained them 3 times and they kept lying to about that i had to look on line for the part. in the interim i found out from other people the saw was produced and sold with no replacement parts. i asked them that if i could not get a replacement part i wanted my money back, their answer to that is your on your won. i have the e-mais to prove that. so right now i have to through this saw out that i spent $119.00 which was on sale. the original price was $199.00. by the way i only used it about 10 times in the time i had it. do yourself a favor stay away from harbor freight. read more