A couple of months ago, I endured one of the worst weekends imaginable. My toddler suffered a…read moreterrible accident through which she sustained extensive damage to four of her top teeth. This was on a Friday. After she received initial care at a local ER, she was left requiring a visit to an actual pediatric dentist. I called Small to Tall Dentistry at the recommendation of another Dentist and spoke with Dr. Rudder. This was on a Sunday afternoon and after hours; he was the on-call Dentist. Dr. Rudder gave advice on at-home measures I could take and gave us an appointment first thing the next day. The faculty, from the receptionist to staff, were incredibly knowledgeable. More importantly, they were so patient and very kind to my 3 year old. She had suffered so much trauma in the last few days and was very frightened of anyone poking or prodding her mouth. The assistants that dealt with her directly made her feel completely at ease and were able to take the x-rays, complete their assessment of the damage and extract the two remaining teeth. I cannot overstate my gratitude for Dr. Rudder and his team. He showed a tremendous amount of compassion, empathy and professionalism. I even received a follow up, hand-written note from Dr. Rudder inquiring about my child, how she was healing and wishing us well wishes. You don't see genuine care like that these days. My only regret is not having this team follow us to our next location. Thank you, Dr. Rudder and team. I will be forever grateful.

I rarely leave reviews, but I feel other parents deserve to know about our experience…read more All three of my children were recommended for significant dental treatment at this office. My youngest was told he had multiple "very deep" cavities that were "close to the nerve" and needed full sedation. My middle child was told he had severe cavities, would likely need conscious sedation, and might even need to be restrained because he probably wouldn't sit still. We were told they couldn't even get his X-rays because he wouldn't cooperate, but that they would take them while he was sedated. My daughter was told she had a cavity that needed to be drilled and filled. I expressed concern about how invasive these treatment plans seemed, especially for my boys. When I decided to cancel the procedures and seek a second opinion, the response was discouraging. I was told that if we tried treatment with nitrous instead and it didn't work, there would be a $100 "try fee." When I requested copies of my youngest son's X-rays, I was told, "I doubt you have the technology to view them," which I found incredibly dismissive. Today, all three of my children were seen by another dentist, and the findings were dramatically different. My daughter was found to have no cavity at all. My middle child's records from this office included X-rays that had already been taken--despite us being told they were never able to get any because he wouldn't cooperate. He also had nothing that required immediate treatment. My youngest had fewer cavities than we were originally told, they were not deep or close to the nerve, and they can be treated without novocaine or nitrous. All three of my children sat calmly and cooperated wonderfully during their exams. The differences between the two evaluations were alarming. I am incredibly thankful that I trusted my instincts and sought a second opinion before allowing my children to undergo sedation and extensive dental work. Based on our experience, I cannot recommend this office.

Absolutely the best experience. From checking in, scheduling appointments, to getting my toddlers…read moreteeth cleaning. They are so patient, sweet and caring to my 2 year old. Now she's 3, and she wasn't scared to sit on the big kid chair and got some xrays done. Absolutely recommend this dentistry.

At first glance this dentist office is too good to be true. The play area for the kids is amazing…read moreand they love going there, BUT don't be fooled. From the time we first started going there as babies they immediately told us one child needed a lip tie cut, and the other needed a tongue tie cut and referred us to a speech therapist. Neither child had any speech defects or problems talking where that would ever be necessary. We chose to not do either and they are just fine. Then every appointment after we were told they would have multiple cavities that needed the expensive sealer put on them, then this last time we were told that our 6 yr old needed a crown! It seemed that every time we went back it was more expensive for reasons that didn't really seem to add up. We just moved out of state and saw a new dentist and after doing x-rays he confirmed no crown would ever be needed, and there were only a few cavities that were minor unlike what they had told us at Olympia pediatric dentistry. We had another friend with a child that went there who was told the exact same thing and proceeded to do the crown, causing the child, extensive anxiety and trauma. They ended up going to another dentist and again was told that was not necessary and never needed to be done. It feels like this place is constantly trying to get you for more money when the work isn't even necessary. Just be aware!

Amazing Place!! From booking an appt with reception, Very fast and convenient (they work with you…read moreon what is best for your schedule) My girls did not complain at all ( from filling out new patient paperwork to copies of my id and insurance card. very respectful) to waiting in the waiting room or to getting the exam.. Their VIBE is Chill !! but productive Kendal the dental assistant was great with my 5 year old.. She Explained everything she was doing step by step to my girl.. Kendal made my daughter feel special. My girl was more than happy ( my baby being happy means Mama is Happy) Plus the tokens she gave my daughters those were bonuses lol my girls were estatic thank you Smiles 4 kids... Aubrey M.

I am the parent of a 13-year-old who has autism. He is high-functioning but does have sensory…read moreissues, so I always make a point to clearly explain his needs at first visits. I want to start by saying the dental assistant was absolutely amazing. After I gave him a brief rundown of my son, he was patient, kind, and extremely skilled. He was able to take all necessary X-rays, clean my son's entire mouth, and even floss -- which is not easy for a child with sensory sensitivities. My son did phenomenally and felt great about the appointment. Unfortunately, everything changed when Dr. Eric Sun entered the room. Because this was our first visit, I began to give the doctor the same explanation so he would understand my son's needs. Before he even looked into my son's mouth, the doctor stated that the chances of him treating my son's cavity were likely slim due to my son's autism, age, and size. To be clear, my son is a typical teenage-sized 13-year-old boy, with no history of behavioral issues, and he had just demonstrated excellent cooperation. The way the doctor spoke to me felt condescending, alarmist, and exaggerated. When I calmly asked why the situation was being presented in such an alarmist manner, the interaction immediately became hostile. He responded with, "I'm sorry you think I'm being melodramatic. Is it okay if I talk now?" I have never experienced such an uncomfortable or adversarial encounter in a dental office. Thankfully, I had my adult daughter with me for moral support, and she quietly encouraged me to stay calm. The dental assistant stood silently, visibly uncomfortable, staring at the floor. We left shortly afterward. I made sure to tell the dental assistant how wonderful he was, as none of this reflected on him. I briefly mentioned the experience to the receptionist while asking for a business card, knowing it likely would not go anywhere. I also made sure not to upset my son, who believed the appointment went well and had no idea what was happening around him. I am leaving this review because if you have a child with special needs, this is not the place to go. Parents should not feel dismissed or belittled for advocating for their children. This was one of the most uneasy and distressing medical encounters I've ever experienced -- and unfortunately, as a parent of an autistic child, I've experienced many. Please avoid this office if your child requires understanding, patience, and respectful care.

We love Dr. Bo and his employees! My 5 year old has some sensory processing behaviors and Dr. Bo…read morehas been the only dentist that could relate to our son and get him through a full appointment. His patience and kindness were off the charts while some other doctors, barbers, etc at other service orientated places have had difficult interactions with our son. A big thank you to this entire office from our fam! We also love that they have two locations!

Great Dr. Great staff! Highly recommend them for kids. The office had a game room for the kids and…read morecoffee for the parents. Dr. Bo and his team make coming here fun, easy and enjoyable. They are gentle and calming for any child that may have "dentist anxiety".

It is time to finally write a review. My older children, 17 and 20 finally phased out of this…read morepractice after receiving amazing care since they were babies. My 8 year old has been going since she was a baby as well and will be surely getting braces here in a few more years. My youngest has had an oral surgery at this office (when she was 4) and I cannot tell you how amazing they were. They assured her safety, and were extremely cautious and careful when treating her. I could tell they were not taking unecessary risks when they had an anesthialogist come in to administer and oversee my daughter during the entire process. This practice is a well oiled machine. Everything they do is for the children they serve. They are kind, patient, reassuring, fun, and compassionate. You can tell that Dr. Andy only hires the best and those who meet his mission of providing amazing care to his child patients. The rates are a bit higher for braces, I am told, but ultimately, for us, we don't mind paying a bit more for continued care and with a dentist and staff my children were already familiar with. They explain all of their procedures and processes. Their billing process is clear and upfront. They answer their phones when you call to pay your bill. They always return calls promptly. They deal with your insurance company so you don't have to. They send reminders about appointments. They have a child friendly waiting room, an open bay where children are being treated, which promotes a sense of calmness with children as they see other kiddos getting worked on. They have prizes and special programs throughout the year. Dr. Kapust himself is a kind dentist who has a wonderful manner with children. He is kind and explains himself to them and uses kid friendly terms so they don't become scared, "wiggle teeth out" instead of pull......"happy air" instead of gas.....etc. He is also involved in the community and cares about his patients, their families, and the community. His staff are amazing as well. I have never encountered an unfriendly employee. I was very touched when, while my daughter was having two tooth extractions yesterday, I observed one of the dental assistants put her hand on my daughter's arm and hold it there in a comforting manner so my daughter would feel at ease while lying in the chair. I wish I could remember her name, because she was a shining star in this mama's eyes. I was sitting at the end of the chair and couldn't get up there as I would be in the way, so I was very happy to see her comforting my child in a genuine and unforced way. You can tell she loves her job and her patients. Most employees have been there for a long time. It is a testament to the business Dr. Andy runs, there isn't a lot of turnover, and you actually get to know all of the employees. Shout out to Bonnie, Amanda, and Dione....... :) The only thing that is tough for me at times, is, because they are so popular.... they have a lot of patients , so you can have an extended wait time past your appointment from time to time, which is tough for me as a working parent. AND, if you have to cancel an appt, it is very tough to reschedule for a time close to your original appt...you usually have to wait several weeks or more. This is the only frustrating aspect for me as a parent, but I cannot blame other parents for bringing their children here causing Dr. Kapust to have a thriving practice. Regardless of my crazy shift work schedule, they have found a way to work with me. If you are looking for a pediatric dentist, look no further.

Dr. Andy and his team are amazing. We first came because we needed to change orthodontists in…read morebetween phases, so I was hesitant... but everyone here jumped in to help us feel right at home. Now that we're on our 4th kid in braces, I can completely assure you the care here is the best around. The ladies at the front desk greet us by name, ask about our kids who aren't there for the visit, and just treat us like family. Dr. Kapust is second to none - and makes his practice a community business too! I'm always seeing his logo around town, sponsoring everything from community theater to concerts and local events. Kudos to all the staff at Dr. Kapust's office!

Technology Shaming a senior…read more My husband made an appointment and we talked about it being on new years eve. My husband isn't a techy, but seriously we do rely on notifications for appointments believe it or not. I heard the scheduler talking to him about the tech and couldn't believe how condescending they were in the discussion. Things like we did send you a notification and it was for some reason and you must have replied stop or no (should be stop). Weird thing is, he would have no idea to do that and why? Are you sending things other than appointment reminders?. Then it was about sending you wife a notification too, which I did not get either. Then she went on to say well we also sent an email to you. Hubby - to what address, scheduler - read out an address that was over 4 years old. Hubby - well that is really an old address I do t work there any longer. Scheduler- well we wouldn't know that if you didn't tell us (in a very sappy tone). He just hung up because she was seriously not being helpful, only trying to blame us for the communication issue, and just behaving like a jerk. We couldn't see any remedy being offered, and just accusations. Take some responsibility to communicate with your customers in a way that works for them. STOP Technology Shaming.!! If they called him to confirm he would have answered, I would prefer a text, others prefer an email. We all are different, sort it out and stop blaming the customer.

Horrible customer service under new ownership. Dr. Jones is no longer the owner of this dentistry…read moreand everything has gone downhill. They have monthly hygienist turnover, the front desk employees are lazy and uneducated, and they will try to squeeze every penny out of you for services that aren't needed! Beware and steer clear!!

I've been going to Fred Ellis's over the last several years. His customer service skills are…read moreexcellent. I appreciate that I was able to have input on the appearance of my dentures. The final result - an awesome denture showing teeth and improving my smile. Fred is an amazing denturist.

Avoid this business at all costs. I had dental work done there 2 years ago. Insurance and myself…read morepaid the bill in full. 2 years later out of the blue the new accountant there gave me a bill for over $600. I was told the old accountant made billing errors. Billing errors are not the responsibility of the customer. I had a verbal agreement to the procedure and paid according to the insurance company. Prior approval from the insurance company was received and costs were clearly stated. I was fraudulently billed for "enhanced" teeth cleaning when in reality it was a standard teeth cleaning as I have gotten all of my life. I had to refer this matter to the Washington State Attorney General and the Better Business Bureau. Sound South Family Dental & Dentures refused to cooperate with the BBB. The accountant provided a false statement to the AG's office. Avoid trouble and stay away from this business.

I can't even give enough stars. My daughter called Dr. Bo the "Fun-tist" on the way home. That is…read morekind of a big deal. The hygienist, Lauren, instantly made my her feel comfortable and safe and set her appointment off on the right foot. She was wonderful. The front desk staff is helpful and kind as well. And the office is clean! Another big deal. We've had a pretty poor experience at another dental office recently and I was worried my daughter would be very anxious seeing a dentist after that. Dr. Bo is thorough, gentle, and great at communicating. She felt comfortable with him right away. I left feeling relieved and confident after having such an opposite experience elsewhere. My child left actually enjoying her experience and not afraid to come back for treatment. Thank you to everyone at Hawks Prairie Pediatric Dentistry!

We love HPPD! We have been taking our son to see Dr. Bo since his first dental visit about 6 years…read moreago, and now our 9 month old whom he saw for a procedure a couple of months ago. You can tell that Dr. Bo takes his staffing very seriously by the way they conduct themselves in their patient care and also safety & disease preventions. During Covid, their office was always following all Covid safety measures (not every dental office was) - I never had to worry when I brought my son in for his appointments. If you come a few minutes early to your appointment they have a fun game room for the kids to play, they always have a fun show on during the appointment for your kiddo to watch, and they also have a reward system for their toy store that they earn money for at each cleaning. Couldn't recommend this office enough! Very friendly environment.

Let me start this review with just a statement. I loathe, loathe, loathe going to the dentist. Just…read morein case you had any questions regarding me and my feeling about going the dentist. I loathe going! Until my consult and 1st appointment with Olympia Family Dental. The consult Dr. Kim and his assistant spent an hour reviewing my X-rays, plan of action, and my wish list. It was AMAZING. My 1st appointment was for an old filling to be replaced. The numbing needle came out and my whole body tensed up. He told me to just breathe. With one finger he started tapping and the one hand he had the needle. He kept tapping and then he was done with the novocaine. He taps to confuse the nerve ends so the shot does not hurt. It was the best novocaine shot EVER!! I am looking forward to my wish list. I was a single mom and my sons care always came first. Now it's my turn. SO EXCITED. THANK YOU OLYMPIA FAMILY DENTAL

Dental hygienist were great but the front staff never got back to me with a price quote I requested…read more2 times and one had a tone. The dentist also filed down one of my teeth as I was complaining about tooth sensitivity. He did not explain clearly why he was doing what he was doing and even worse the unclear explanation he did give began WHILE he was in the process of filing down my tooth.

I have been cared for by Dr Lasley and his team for several years now. The service is always been…read morereally good and the staff friendly. Recently, Dr. Choi has purchased the practice. The entire team stayed on, which says a lot about Dr. Choi. The other day I went in for a scheduled filling. They found, after numbing my gum and a few quick races with their brand new little x-ray gun (which makes it incredibly easy by the way) that there were a few small cracks in the tooth, but actually no cavity. Since I have terrible insurance right now and couldn't really afford to pay for the service, Dr. Choi said "no problem. We can defer this and there will be no charge for today." it is so refreshing these days when so much in life is so transactional. He just wanted to make sure that I had to care that I needed and that I could afford. This is a five star review. Thank you, Dr. Choi and welcome to the dental practice!

I had an awful experience here, if you have dental anxiety and are in need of gentle care do not…read morewaste your time. I had an 8:30 appt walked into an empty clinic with no one to check me in until 845. when i was finally acknowledged by front desk staff she said " your appointment was for 8:30, did you even complete the my-chart check in? it was sent to you last night" which i wasn't aware was needed. finally made it back to see dr Kim (she was kind) . then they had the same front desk staff member come to do a cost breakdown and they way she spoke to me was soo aggressive and rude . they should really get another person to do that job. when i seemed hesitant she told me "well your pain isnt going to go away" which i knew but did not care because i wasn't going to patronize a place that made me feel soo uncomfortable. when i refused service she ripped off the dental bib and stated "WE ARENT GOING TO DO ANYTHING THEN, YOU CAN LEAVE" i was genuinely shocked at how untactful she was its like she didn't even give the day a chance. needless to say i will never be going back Ever and i mean ever