Buyer beware. We normally like to use small and locally owned businesses, and find that they…read moretypically provide superior service. That isn't the case here. Our new mattress was delivered, but the crew refused to take our old mattress and foundation, contrary to what Tarik had told us would happen when we purchased the new set. The installation crew leader was rude, unprofessionally dressed in pajama pants and driving a rental truck, and told us that they could not put the old mattress with into their truck because it had slight staining. He indicated that they were a subcontractor to the store and not employees. You had to look very hard to find a small sweat stain on the mattress, which was their excuse. To make things worse, he then said that they couldn't dispose of the foundation because they only take complete sets of mattresses and foundations. He said that they donate the used mattress to churches, but nothing of this nature was mentioned when we purchased the mattress. Our 12 year old mattress was quite worn out and I can't imaging anyone wanting it - it is ready for the landfill. Basically, we feel that we were lied to by Tarik. Should anything happen that requires a warranty, I no longer trust this store, as my gut feel is they would shirk their responsibility or tell us more lies. We were shopping for two mattresses, but I can tell you that the second certainly won't be purchased from this store.

Wow! What awesome service we received here. My husband and I were in search of a new mattress and…read morewe both had different preferences on types of mattresses we thought we'd like. The daughter who owns her store with her mom was super helpful, giving Recs and letting us try out each mattress. We went to a large mattress store after this and got terrible service and Ended up going right back to Mattresses and beyond to buy our mattress. We love it! Highly recommend.

Best game around if you need a great Mattress. After looking…read morearound for a new mattress my Dauther told me should compare there prices and I'm glad that I did. There prices are great, 20-30% less than all the other places. Great service and fast delivery.

Needed a new mid range mattress for my teenage son. Ronnie instantly greeted us as we walked into…read morethe store which is very clean and has a good vibe for a mattress store. He is extremely knowledgeable and friendly. We were presented with a range of mattresses and Ronnie was very cool and helpful with finding us a mattress in our price range. I highly recommend this location to anyone looking to buy a mattress. If you find one elsewhere they will even price match it so there's no reason not to buy local. He began running this store since early 2025 so negative reviews from before this point don't necessarily apply.

Wow. I just had the absolute worst experience at this Tempur-Pedic location. From the second we…read morewalked in the associate was nothing short of rude and miserable. We will be purchasing a mattress in the next 2-6 months and Tempur-Pedic is one of the final contenders. The associate walks up to us and says "Are you looking for bedding or a mattress?", no hello, how are you, my name is, etc. We were already turned off to the associate so we continued to walk and look around. The second we sat on the mattress she yells from across the room "You can't lay on that without a protective sheet!" so we proceed to walk out. There's a way to bring up that they would prefer a protective sheet and a way to approach that conversation but being loud and aggressive isn't that way. It gave us the opinion that she instantly thought we were just "kicking the tires". If you are seriously considering a Tempur-Pedic I recommend going to Twelve Oaks and asking for Autumn. She provided us with an amazing experience when we looked previously and even though Somerset is about 45min closer to us if we decide to go with this mattress we will drive there instead. This location doesn't deserve your business or your money and that associate doesn't deserve her job.

From day one, Brian has been there above and beyond in every aspect…read more There was not one bump in the road with our experience. Brian & the staff did an amazing job. The entire Tempur pedic mattress was well stocked with everything needed. This location was more than we ever expected it to be. The whole experience was top-notch.

We had a great purchase experience at Mattress Firm Southfield Plaza. The selection was good and…read morethey were all quality mattresses. Rihab was extremely knowledgeable and professional. He provided a great explanation of features and options. He was able to answer all of our questions and made the purchase experience simple and painless. I highly recommend Mattress Firm Southfield Plaza.

Horrible company, they don't honor the warranty on cheap products they sell. buyer beware!!!read more

3/12/2025 Gormans Furniture delivered our leather recliner. We ordered the recliner end of Jan…read more2025 and it arrived just as ordered. We were wanting a smaller, less bulky recliner for our upstairs bedroom and this style fit our needs. The craftsmanship seems to be well made, great quality and the pricing was a bit on the higher side. The delivery crew took great care getting the chair up the stairs and around the corner without scuffing the newly painted walls or the chair itself.

I decided to stop here to see if I might be able to find a bedframe that would be reasonable and…read moredecently priced. The last time I went to this store was at the Novi location. Our whole living room set and dining room set is from there. Not exactly the most cheap place or low end. Let's see what we can find today. Nancy greeted me at the front door. She asked me what I was looking for and I told her a bedframe. She told me that there's displays set up all around the store and to feel free to look around. I perused around the store looking at every bed and the location. I only saw a couple beds that were of interest to me. I finally went back and looked for Nancy and asked her if she had any darker finished wood bed frames. She flipped her page and I noticed that they had a lift bed available. Interestingly enough we've been looking at lift beds for the last couple weeks now. This is the first time I am seeing it at a store other than IKEA. The bed I picked out by Durham with the Soma wood finish came to just under $3700. With the current discount from 40% to 70% off it would be $2,771. It's made of solid wood and I picked a simple wood panel board as well as footboard. It also has solid wood bed rails. The lift itself is a steel metal frame. There's a $99 delivery charge. Their delivery workers and staff will install and unpack the bed frame for us. The lift bed allows for storage underneath the bed, and the metal steel frame will provide the appropriate support for the mattress. And no longer requires the boxspring. Nancy said it could take about a week before she gets word from the warehouse on when the bed will be available for delivery. She said it could take up to 12 weeks to get the bed, but she would know more when she hears from the warehouse. She will let me know in a week or so and text me an ETA. No contact after two weeks about my delivery date. I had to reach out to the store to find out for myself after a few weeks after my purchase and no calls. The customer service was already tepid up until the sale was in the bag and papers were signed. Not what I was expecting for a more expensive store and definitely not the same level of customer service as what I received from their Novi location. I suppose I should have gone back to their Novi location since I have always had better customer service and experience there than I did at the Troy location. No word after 3 weeks about timing for my lift bed delivery, yet I received a text from the sales woman asking to leave her a review after a week. Does she really think she's going to get a glowing review without following-up with me and letting 3 weeks go by without any information about my order or any timing updates at all. It feels like good customer service is now become more of an exception rather than a rule. Follow-up and follow through should be a rule and not an exception in this or any service industry. I spoke with Delora at the billing or main desk area. She said Nancy is usually good about following up with her customers. She gave me the latest ETA for delivery for end of April. Who knew it would take 3 months to get a Wood Lift bed. I received a thank you card from my sales rep, Nancy P. Over a month after purchase. I kind of felt bothered that she has asked for a survey and now this empty thank you card to me. It feels very much like her going through her normal process or motions as the role of a sales woman at this point. A call or text to let me know what I could expect my ordered bed is all I cared about. If you want to know anything about your delivery, best to reach out them, as they would likely not have contacted me until it was due for delivery and to collect the other half of the dues. I paid half the day of the purchase, and I will pay the other half the day before it gets delivered I finally got a call by end of March that my bed was in stock and ready to be delivered and assembled. I spoke with Shelly. She and I arranged payment for the other half of the statement ahead of delivery for the first week in April. The bed took about 10 weeks to come in for delivery. Does that mean my bed is newly built then. I put the order in on January 21st. I got a call a few days prior to the delivery date that gave me a 3 hour window, 8AM to 11AM. The delivery was the easiest part of the entire experience. Called me about 10-15 before coming to the house. They were in and out in less than 40 minutes. The new lift pad goes up quite easily from the metal frame. It definitely takes much more force and energy to drop the bed back down. The color matches the existing dresser and bedroom set in the spare bedroom perfectly. I do like the simplicity of the headboard. Hopefully won't bed lifting and dropping the bed too often.

I have a couch that is still in good shape except a couple of the cushions are starting to sag. I…read moresaw the great reviews that this company had received and thought I would try it. The process was easy, very affordable and resulted in like new cushions. They were very responsive, explained the options to me and everything was done very quickly, even though I'm not in Michigan. I really can't say enough good things about this company!

Ordered a 2 inch Gel Memory Foam Sheet. Shipped in no time at all. Excellent product, I highly…read morerecommend this business. You will not be disappointed!

Bought the 360 smart bed in 2018 One of the selling points…read morewas the 25 year warranty. Fast forward to a leaky air chamber and calling customer service- they have a wonky prorated warranty that 4 years later is covering on 64% of the parts and none of the labor. $225 whammy. Avoid this bed company

We bought the sleep number smart bed almost two yrs ago. We do not like the smart bed. Last yr I…read morestarted having troubles with my side of the bed so my husband calls the support number and they toldy husband that we need to buy the whole box frame. They want us to pay 700.00 to replace the base. There is no way we're paying for the box. Now my husband's side is leaking and the bed blows up every hr. We fad the older version and we never had any troubles. Our bed back then lasted us 10 years. Now we're forced to buy a regular bed. We have back problems and the sleep number helped our back.

I had not bought anything at the store for over a year. My account was expired. A very lovely…read morelady made everything clear and simple regarding my purchase of a pair of shoes. Lubna was WONDERFUL. On my next visit, should I buy any thing I will look for her first. She is not very kind. Macys is fortunate to have her on staff. Thank you Lubna at Macys in Somerset Mall!

Macy's stores vary by location. This particular store has seen a lot of improvements in cleanliness…read moreand orderliness in the past couple of years. I came in looking for a specific winter coat style/color. They have lots on sale - most discounted 50% with some even more. I found 5 different makes of the coat I was in search of. After trying them on, it came down to two. Due to people moving things around and signs not always correct, I looked for a price checking machine. They used to have them throughout the store (I hope they add them back!) but I could not find any in the usual spots so I asked a worker. Instead of telling me where one was, she took me to the empty register and scanned both coats. Both were on an excellent sale so I wanted to try them on again for a direct comparison. When I decided, Olivia helped me at the register. She was quick and helpful. I love my new coat - and thanks to Punxsutawney Phil, I'll have about 6 more weeks to enjoy it.

My husband and I recently purchased a new outdoor dining set from West Elm and since we purchased…read moreit online and this is the only West Elm location in Michigan they get the credit. When I ordered it it was a bit delayed in terms of delivery (as most things are these days) and during that time the price went down by a good percentage. I called their customer service to see if I could get a price adjustment and they were kind enough to assist and get me the discount. Score! Also, I assumed the items would be shipped but they were actually delivered by the West Elm/Pottery Barn/Williams Sonoma delivery team, and they brought the items and set them up for us. I thought I was going to spend my evening putting furniture together and breaking down boxes but all I had to do was arrange the pieces where they needed to go. Double score! The set is sturdy and great quality. The table is very heavy, as are the chairs and the bench. Our previous table was light weight and as such was beginning to fall apart after a few years. This piece, I think, is going to last us a very long time. And it's made from sustainable wood to boot. Triple score (for the environment!). I can't wait to have our first meal on the deck on this new beautiful set!

Far and away the worst customer experience I've ever had…read more I ordered my daughter a loft bed for her 10th birthday, and I paid for white glove delivery bringing the total to over $3,000. First the delivery crew was an hour late beyond the scheduled window. West Elm also didn't ship the hardware required for the delivery crew to assemble the bed. I was told that I'd get a call in 48-72 hours, so I waited. Of course, no one from West Elm ever contacted me, so I reached out for an update. I was told that I would have a response in 10-12 business days. Meanwhile, my daughter still doesn't have a bed (or her birthday present), and West Elm has left a pile of parts dangerously scattered across her room. I called and asked to speak to a supervisor, and I was kept on hold for over an hour before I was told there was nothing a supervisor could do to assist me. Then, they asked me (and I quote), "why don't I just go to a hardware store and buy what I need to put the bed together?" I would love nothing more than to never deal with this company again, and if they gave me assembly instructions then maybe I would go buy anything I could to put it together myself. I asked them to email me the hardware inventory list and they said they didn't have it. I realize that mistakes happen, and I was just looking for someone to help fix it. Instead, I was met with ineptitude, apathy, and rudeness. Do yourself a favor and buy from anywhere else.