Really great place! They had products priced all throughout and we were able to ask questions very…read moreeasily to the salesman. The options were exactly what we were looking for.

Bob's Discount Furniture Don't waste your time shopping…read morethere. I bought the Viking power sofa & manual Viking loveseat almost 4 years ago. Bought the extended warranty. They fixed the light in the sofa (after about 6 months). Fixed the motor on the one side of the sofa after delivery. Then when the brace broke OFF under the foot rest...nope don't cover that! Piece literally broken in half then came right off under the footrest. Their Guardian Protection only covers accidental not manufacture defect. They can't even tell me who the manufacturer is! I will NEVER give any of my future business to this store. No matter which state I live in. Tell your people NO! Now I have a sofa with a broken piece under the footrest, who knows how long it will last. $3200 for JUNK.

After shopping around a lot we found what we were looking for here in no time at all. We are…read moresleeping well.

I bought a mattress from Jeff in early 2017, and I continue to recommend him to family and friends…read more I wish there were more businessmen like him. Seriously, it's rare to find someone like him these days: honest, an expert, and sincerely cares about customers. I came to him with a unique situation. He could've just said he doesn't have a product that's a good fit for my use case because of the mattress thickness, but instead he made a recommendation for another company and told me the safety guidelines. Why? Because he wanted to help me. That meant a lot to me. I just ordered what he recommended without a second thought because I trust Jeff, and you should, too. Every opportunity I have to buy another mattress, I'm going straight to him. I pray God blesses Jeff with abundant provision for his honest business dealings, and I can't recommend him highly enough!

Ashley Furniture completely dropped the ball. Despite confirming my correct delivery address…read moremultiple times while I was physically in the store, my furniture was delivered to the wrong address. I had just moved to a different city, and I was explicitly reassured that everything was updated and correct. That reassurance meant absolutely nothing. Because of this mistake, I am now sleeping on the floor in my new home with no furniture, dealing with stress that should never have happened. This was not a small error -- it's a basic, preventable failure that has caused real disruption to my life. There has been no urgency, no ownership, and no meaningful resolution so far. For a company this large, the lack of accountability is shocking. If you're considering Ashley Furniture, be warned: double-check everything and don't trust verbal assurances. I expected professionalism -- what I got was negligence.

Not happy with their service dept. and charge way to much interest and way too much on their…read morefurniture.

We love our Sleep Number Split King! Best bed ever! The Lyocell sheets are the most comfortable,…read moresoft, long lasting sheets. Monika helped me out today with a purchase and was so helpful and friendly. The item wasn't in stock but she ordered it and had it shipped to me. If you are looking for a great bed, Sleep Number is the way to go.

Ordered a bed, delivery was a month out. Day of, after taking time off work I get a call an hour…read moreafter it was supposed to be delivered to state they were missing pieces and need to push delivery out another couple weeks. Called the service number to no avail., but the person I had spoken to #050 was nice and understanding. As I see it there are 2 items that need to be addressed. 1) Communication. Prior to delivery time there was no shortage of texts and emails stating and confirming I would be available and have the space prepped. When the day happened it was not until after I had waited around for someone to show up that I learned they knew in the morning some parts had not arrived making delivery impossible. Which leads me to the next point. 2) Delivery. Why are parts arriving to you the morning of and not the day before to be counted and prepped. I can understand not wanting to stock for months on end. But this sets you up for failure and customer dissatisfaction. (Case in point) any sort of weather delays will cascade all your deliveries and more work on your end to shuffle everything again and again. Edit 1: Nick reached out to me, they found the missing pieces and delivery has been updated to next day. Will edit further once arrived. Edit 2: Bed was delivered next day, delivery crew was very nice and respectful of my home. Did a great job walking me through the entire setup. Changed my rating from initial to reflect this.

Yikes - so many negative reviews and I was unsure if I should even bother walking in the door. But…read moreI threw the reviews to the side and decided to give this place a chance. We were on the hunt for a recliner chair for our living room. Walked in the store and I was brought back to the days of Art Van - the set up is the same with clearance in the back, nice stuff up front, mattresses in the middle, etc. There is a welcome desk right up front and I was ready to get bombarded by sales staff, but to my surprise all we got was a friendly hello and that was it. We walked our way around the store and noticed a lot of nice stuff like couches, entertainment centers, dining room tables, etc. Most of the style was modern/transitional but there was other styles such as furniture for a basement vs a formal front room. We found the recliners and again, surprised that we made it to the back of the store and not a single salesperson came to pounce on us. We did find a chair we liked and we had to leave the area to go ask for help. A salesperson headed over to us and was not pushy at all. She let us know of the sales going on and if the product was in stock. We told her we really liked the chair but wanted to check a few other stores before committing to the purchase. We check out two other stores in the area and were not impressed and we found ourselves back at Loves. The salesperson let us know that delivery would be $100.00. However, we could pick it up ourselves and save on the delivery price. We don't have a big truck and didn't want to bother friends with borrowing their truck, so we said to go the delivery route. She questioned us to make sure which I appreciated and trying to save us some money. We picked our delivery date for two weeks out and got 10% off the chair for their opening store promotion. Sure enough in two weeks we got notified that our chair would be out for delivery. The delivery guys were friendly, were wearing masks, and popped our chair together and were on their way. Happy with our purchase - it is exactly what was shown in the store for the floor model!

Buyer Beware! I ordered a sectional chaise and 1/2 chair and both were immediately available for…read moredelivery. Delivery scheduled for 12/7/2020, the delivery team shows up and immediately tell me that they cannot get it into my apartment (see picture). Took a day off work for this mess. I call salesperson, Mike to inform him of the expertise of their delivery team. He informs me that they're a 3rd Party Delivery team/company and he'll get it rectified with a more experience team. Reschedule set for 12/11/2020, the team shows up and immediately alerts me to the filth that's on the couch. The couch that was delivered on 12/7/2020 was completely wrapped. The couch that was delivered on 12/11/2020 was partially wrapped in plastic. I called and expressed my frustration and was told that I would be given a $50 credit, and replacement sofa. The "compensation" came after I called after 24-48 hours of silence from the salesperson on the issue. I did receive an email addressing the issue and the woman, Mrs. Houston has provided the best customer service thus far. They offered to have a 3rd party to come out and clean the furniture or receive the original offer of a replacement sofa, which I chose. I've thought about it over the weekend and I'm inclined to cancel the entire order; they can take the filthy couch and chair back as the experience has been horrific. It's an insult to be offered a measly $50 for my inconvenience. Art Van would never!!!!!

We were in and out in less than 15 minutes. They didn't carry the mattress we purchased in stock…read more It's being delivered to our home in about a week. I'm happy to wait. We got a great deal and the customer service was great. Holly was super helpful and very nice.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'lsier, because we offer all the best brands, like Sealy, Tempur-Pedic, Serta, Sleepys and more, at the best value you can dream of.

We just made a second purchase from here. Our first visit was 3 yrs ago for an entire kitchen and…read moretoday for more kitchen appliance in our new home. We live an hour west but it's worth the drive. We also sent our kids in to buy from them since they're also doing kitchen renovations. They're very knowledgable and not high pressure. Pricing is competitive as well. I highly recommend this ABC.

I ordered a refrigerator online late at night, then realized this morning it would not work. I…read morewent into my local Utica store, and what a great experience! Armando Apess assisted me with choosing the correct fridge, redoing the order, and setting up delivery in 3 days! Plus 0% financing, and a great price!! A fantastic experience-- friendly, knowledgeable salesman, huge selection and readily available!! Thanks Armando!!

We spent a long time in the store laying on and testing mattresses and ultimately chose a…read moreSealy/Tempur‑Pedic. Unfortunately, our experience with the salesperson significantly hurt our trust. We were told two separate things that later proved to be incorrect: That Sealy/Tempur‑Pedic would not allow the mattress to be purchased unless we also bought a $380 base. That failing to purchase a mattress cover would automatically void the 10‑year warranty. After reviewing the actual manufacturer warranty, neither of these statements is true. The warranty requires the mattress to be used on a proper foundation and to remain free from stains, but it does not require purchasing a specific base or mattress protector from the store. I'm posting this to encourage others to carefully verify warranty claims directly with the manufacturer and not rely solely on what is said during the sale. Accessories may be recommended, but presenting them as mandatory is misleading.

Ordered a Kitchen Table and 4 Chairs - it took almost 2 months to arrive. All the furniture came…read morein one box with literally 500 pieces that had to be assembled. I have bought furniture online and at IKEA where there was customer friendly assembly required but this was definitely factory level assembly that was needed. To add insult to injury a chair was damaged and even though I paid for the warranty / service plan GW refuses to replace the chair free of charge. Gardner White furniture is the absolute worst I have experienced in 40 years. I miss Art Van! GW should exit the furniture business. The "family" should be ashamed to show their faces in Michigan! Seriously...

6 months of waiting on an order and still am getting delay after delay after delay…read more DO NOT ORDER from here. You will be waiting months and months. I've had many confirmed deliveries and when they get canceled they do not update you or give a valid reason as to why it's delayed

I am a very unhappy customer of US-Mattress store,  who recently attempted to purchased your…read moreproduct. I say "attempted" to purchase your product because of the failure of your company to process my order.  Your company dragged me and my family through misery for almost 2 months. Here is our experience. We have been looking for stores selling mattresses and stopped at US-Mattress Store. We were met by a very nice and professional salesperson that was able to answer all of our questions and suggested to us to purchase an adjustable base and a mattress. She also made us aware that due to situation with a pandemic our order may take a while to get delivered (about 4 weeks). After a few hesitations we decided to go ahead and proceed with our order. About a month later (January 20, 2020) we received an email asking us to choose a delivery date, as our mattress was manufactured and ready for delivery. With our work schedule, we picked February 2, as a delivery date. A day prior to that we received a phone call confirming delivery. I took a day off from work expecting my mattress. Around 10am that day, the delivery company called me to inform me that my mattress was not loaded on the truck, so they will reschedule in about 3 days. I waited 3 days and there was NO CALL. Eventually I called a service center and was told that "your order WAS LOST and we need 2 more weeks to find it". They also promised to get in touch with me in about 2 days and inform me further of the status of my order. A WEEK!!! later  - NOTHING!!! I called again on February 13th, and was told that I can order a NEW MATTRESS and it will take FOUR WEEKS for delivery!!! I asked politely, if there was anything that could be done to expedite the process, since I am without a bed in my house for almost 2 MONTHS... And the answer was: "NO"... "you can cancel your order and get your money back". During this entire mess, I never got an apology or even any compassion. As your customer, I felt that there was absolutely no desire to help me and that made me extremely angry and disappointed in US-Mattress as a so called reputable "American brand". Shame on you !.. You lost a customer and will lose many more, as I will make sure that all of my friends and my customers on all social media are notified and aware of your poor customer service, horrible delivery company, lack of communication and generally poor business practice. They will become aware and STAY AWAY from US-Mattress.

Delivery service: Derek and Andre communicated thier ETA. They were on time, personable and…read moreprofessional. Plus, our new chair is beautiful!

This online Amish furniture store truly exceeded my expectations. One of the things that really…read moreimpressed me was how they offer to send free samples of different wood types and stain colors, free of shipping costs as well, before you order. In fact, they encourage it before you place an order. It made a huge difference to see and feel the actual materials in person - especially when trying to match existing decor. It shows how much they care about helping customers make the right choice, and it gave me so much confidence in my order. That kind of attention to detail and customer-first approach is rare these days! That kind of thoughtful, exceptionally generous service really sets this furniture store apart, especially when it comes to custom, high-end pieces like Amish furniture. Their website stands out above the other Amish furniture online companies. It is user-friendly, beautifully done, and easy to navigate, with clear photos and detailed descriptions that made choosing the right piece simple - even without seeing it in person. The check out process was a breeze. I want to express my appreciation for the outstanding customer service I received from their team, expressly, Katy, for lending her expert opinion regarding furniture selection and helping me with a coupon code. Everyone I interacted with was not only helpful and knowledgeable, but also incredibly courteous and professional whenever I called. It's clear that this company values customer satisfaction. It's always a pleasure dealing with a company that prioritizes quality service. D. Horan