The people at this branch are always cheerful and polite. They get you in and out as quickly as…read morepossible.

I had a business account here they closed my account and refused to give me any reason why. Please…read moredon't trust this credit union they are absolutely horrible totally takes advantage of service members.

I've been with this bank for 15 years plus, they gave us a better deal and the bank my husband was…read morewith for about 30 years they told us we needed mortgage insurance when we did not. They financed our house at the best rate and the lowest cost we have never had a problem.

Poor customer service. The staff was rude about replacing my debit card and brushed me off to just…read moredo it online.

What an absolute shitshow! Two tellers and at least 4-6 other bank employees just sitting/standing…read morearound BS'ing. And 10-15 people waiting in line! Just ridiculous!

I am extremely pleased with the CD rate - which frankly is the only reason I went in and opened an…read moreaccount a month ago. Being a Caucasian I am not their usual customer, but I was made to that they valued my business and was treated with good humor and a warmth and respect that reflected their cultural norm. (Okay, yes I'm a senior. Quite senior.)

From the owner: Serving the Lakewood area with local expertise, we at Bank of Hope are capable of meeting more of…read moreyour banking needs, offering a comprehensive list of commercial and consumer products and services - including small business lending, residential mortgage, credit cards, multifamily loans, equipment lease financing, foreign currency, among others. Stop by our branch to speak with our team of professionals today.

Had a great experience at the Lakewood Branch today. Had a glitch in my account that was due to…read moreanother bank making a mistake when cashing the check. Jennifer and a supervisor whose name I didn't get spent a half hour straightening out the problem and they were totally patient and friendly and fixed the knotty problem for me. A+

Imagine using one of their shared branch ATMs at the end of the year and the ATM fails to give you…read morethe money so you go to the shared branch and they say contact WSECU. So I do and then they tell me that my money back in my account by the end of the day. So I called because of course it's not and it turns out I was lied to. But somehow that person will be able to keep their job, even though they "misinformed me" and it will now take about 10 days which will push us into next year to investigate whether or not I got that money. But by then my rent will already be doing the check will bounce and I'm sure they won't care about the eviction notice that follows. I do not recommend doing business with this credit union. I've been with them for over six years. And obviously, this isn't the only reason but it's the freshest one that I care to share with the audience.

The team is friendly, the atm outside is a little slow but gets the job done, and the drive thru…read moreoptions definitely help during rush times!

I have had chase bank since I was 18th are old, I'm 30 now. This bank has made me decide to change…read morebanks and leave chase. The atm and the drive through atm have been down for MONTHS!! I am not walking in every time. And I have to travel 20 minutes to go to the next nearest atm as the one inside Fred myers is down too!!

This bank is trash and every branch in every state are worthless. Even their corporate face,…read moreDickinson Financial, are wastes of air. Customer service reps only care about reading scripts and giving people unsecured loans rather than helping people with financial hardships. They subject you to long hold times to find more ways to patronize you rather than assist you with your needs. Stay clear from them, especially if you're in the Armed Forces, they do not care about you. Give Navy Federal Credit Union or USAA a try, even JP Morgan Chase are more helpful than these clowns.

This is by far on of the best banks I have ever banked with. The tellers are very professional and…read morealways greet you with a smile. There was even a time where I needed a lot of help and the store manager came out to help me and explain to me how to fix my issues. I will continue to use and recommend this bank to others.

Do not bank at the Lakewood, WA Bank of America. Shaylene Miranda one of their so-called managers…read moreis terrible. She is extremely condesceding and disrespectful to everyone. I have spoken to several of my colleagues and all of them have left BOA for a local credit union after their personal experience at this branch and more specifically with Shaylene. When I described my encounter with her, they all laughed as they shared similar stories. I have been with BOA since 1997 and am a preferred client; however, the unprofessional manner in which I was dealt with has caused me to choose to bank elsewhere (directly across the street at WSECU. It is clear that BOA does not value its clients, nor does it care that their staff (Shaylene Miranda) treat people in such a callous, disdainful manner. Perhaps, when they continue to have clients pull their money, BOA will make the necessary changes. It is disheartening that this woman can get away with her brazen, contemptuous behaviors. DO BETTER BANK OF AMERICA . . . getting rid of Shaylene Miranda would be a good start!!!

In my experience this is the Worst branch ever. Wait time (for a human encounter) is ridiculous. In…read moreline for anything, and everything, except for the ATMs outside. They have the line barriers (roped off area corrals) that loop around like you'd see at Disneyland. Customer service reps are multitasking, for instance counting dollars while talking to you, and their friendliness is on par with some of the worst customer service I've experienced. It's always a wait, regardless of activity. I have yet to experience a pleasant transaction at this branch. The best they have to offer is ATMs outside.

Heritage Bank is an absolute nightmare to deal with, and they have been since 2018, when I was…read moreforced to carry an HSA account with them due to the choice of my former employer. After leaving this employer last year, Heritage Bank has refused to return the funds in the account or to close it despite repeated requests. They also will not transfer the funds despite my following their lengthy process to verify my external banking information. Not only will they not close the account, but they stated they will only transfer my funds to another Heritage Bank account! I have no such account because I prefer a functional institution with decent customer service. If you have a choice and are not stuck with them due to an employer, don't do it! There are many fine local credit unions in the area who will not make life miserable.

These ladies here at this branch are great. I go in to cash my paycheck there & they are some of…read morethe most friendly people I've dealt with. I'm not an account holder so I can speak on that side of things, but I would open an account here if my husband was going to be stationed here longer!

I have tried to open an account over 3 times with this branch. Once I had $20,000 to deposit; but…read moremy mailing address was different than my WA DL . TOLD NO. 2nd well they only had 2 employees so the couldn't open an account. And 3rd last forever was I had prober ID; correct address; and never even got past that... I was told that they place a 9 day hold on a local business check from a local bank. Then referred me to that bank to either open an account them Heritage or Hammer the check and come back. WELL I'M GUESSING that they want to stay small and that my money or myself are not good enough for them. TOO Bad for OBEE ...spoken from an ex banker from back east. Don't bother with then; I will not ever go there again. Regrets JMc