I have never had an issue with this location when using the drive through, but today we decided to…read morego inside. Apparently that was a HUGE mistake. While drive through got their orders filled in a timely manner, we waited over twenty minutes for our food. Nothing we ordered was special - it was directly off the regular menu. We used the self-service kiosk because no one was at the front counter, despite counting over 8 employees in drive through and the kitchen. Once it was ready we had to wait again for someone to come back to the counter to give us cups to get our drinks. I fully understand that fast food restaurants are judged on drive through service times, but I didn't expect that other customers were no longer allowed to expect reasonable service.

I waited there for 40 minutes to get my food. The food was ok but took way too long. Its an ok…read moreplace but the service is just terrible.

We've been here several times since the last review. Last night may be our last visit as we're…read moreleaving Watertown after 28 years. But we'll try to go "one more time". The food is a good as it's ever been. The milkshakes are fantastic. Addressing service - well it depends. It's all about staffing. We've had our slow service visits as well. But last night there was an event at the Town Square across the street, and they were prepared. They kept things moving very well. Old time soda fountains are an endangered species. Watertown has a treasure. Never let go of it. We almost lost Mullen's not too long ago. It would be really sad if it happened again.

I've been here a few times throughout my time living in this area. The ice cream is always good (if…read moreyou like Malts, their chocolate malts are delicious) and I absolutely love the environment of the shop. They have good outdoor seating as well during the summer time. The only downside is that there isn't a lot of space inside but it's a small town so it's to be expected. The service is always pretty decent, nothing to note on that! The food on the other hand hasn't ever been my favorite. The Mac and cheese is basically glorified under seasoned Kraft mac and cheese. I tried a burger recently and it had too much ketchup and mustard on it which made it was hard to eat. The cheese curds are okay but aren't very crispy. Overall, everything is pretty overpriced. It costed me over $16 for a chocolate Malt and a small burger with no side or anything in a small town. Overall, it's definitely a fun spot for a sweet treat with friends but if you're looking for a good bite to eat, I would suggest heading 12 minutes away to Johnson Creek and go to Pinecone or to the Diner downtown if it's open.

Don't get the steak bites!!! First time I ordered them from 5620 N Port Washington Rd Milwaukee WI…read morethey didn't ask how many pieces with my bowl so I literally got 5 pieces of overcooked steak on top of a bowl of microwave macaroni. No straws or onion rings or anything. The next time I ordered it from a different location, 7141 Durand Ave. in Styrtevant Wi I was sure to order 9 pieces, but got it by itself. No macaroni, straw or meal. This steak was so dry and leathery I needs 3 BBQ dipping sauces to choke it down. 100% do NOT recommend!

Good service, food came out nice and fresh, highly recommend Roast Beef and Jamocha shakeread more

iSo, just to be clear... I love the subs! However from time to time, I will order a pickle. Now I…read moreabsolutely love a great pickle. It is at best part of a meal for me....at best JJ is hit and miss. For me, this wrecks the entire dinner. I keep telling myself... dont do it cuz it will suck, but here I am not eating cuz, we'll the pickle wrecked my appetite. I visit places that are consistent and JJ is not that. Im truly thinking about walking away Just one person with a small family so they will just ignore this... but I think I'm done

Freaky fast???? No way! It took 1 hour from ordering to have three sandwiches delivered less than 2…read moremiles. I called after 30 minutes of waiting and they told me the sandwiches were about to head out. Then I called after 45 minutes and they said they should be delivered soon. An hour waiting for sandwiches to be delivered is completely ridiculous. Plus, I had asked for a bottled water and that was left out of the order.

Food is typical Mcdonalds food but the service here is probably the best in the county. Hector is…read morean amazing manager and he does customer service very well. Mcdonalds is lucky to have a man like that.

The Watertown McDonald's charges 1. 95 approx for a lg Diet Coke, McDonald's in Beverdam charges…read more1.06 I called and asked why, she said she's not responsible and let your voice be heard! So here it is. I'm the one that pulled out of line when you told me how much a lg Diet Coke was. Will never go back and I'm telling everyone!!

The chicken is extremely bland and often not fresh. The sides are good when served hot, but that…read moreisn't consistent. There are employees wearing dirty street clothes instead of uniforms which doesn't help with presentation.

The chicken was amazing definitely would go again workers are super nice sides are great and…read morebiscuits are super fluffy.

I ordered 2 footlongs and they gave me a little over a 6inch , I knew they were small so I asked…read moreall the people sitting down doing nothing btw not even in a proper uniform , and they assured me that it was a footlong but only looks small because it's a flatbread , do not come to this subway

This place makes sandwiches without wearing any gloves while handling your food. I'm not paying to…read moreget sick, so gross

Ok so my little sister just ordered from this subway and the service was absolutely appalling. We…read moredid an online order(thru the Subway app) for delivery, and we checked to make sure the address was correct 3x before we placed the order. After the order was confirmed by the restaurant the address changed. At first we gave them the benefit of the doubt and we were just gonna call the restaurant and have them change the address. We called 5x and didn't get an answer until the last call. When the dude answered he could not at all speak English so he couldn't understand us and we couldn't understand him so he just hung up on us. Luckily we were able to give the DoorDash drive a call a few minutes later and let him know it was the wrong address and give him the correct address. This store seriously needs to get there stuff fixed, and they most definitely need the person who answers the phone to be able to understand what the person on the other end is saying or they need to give the phone to someone else who can. This was completely unacceptable and I don't think I'll be ordering anything from them again. The order was $20 so they better be happy we were able to get it fixed because there is no way I was going to let my little sister waste her money because somebody else was stupid.

The workers here are really kind but they are pushing out some really stale food. I have never had…read moresuch horrible bread at a subway. I hope they enjoyed the 50 cents they saved and that it was worth not having repeat business. There are too many other places to go that have fresh bread.