When I contracted for a small roof repair that included the roof and the eave cover, they agreed then refused to fix the eave cover. I agreed to pay for any additional work, yet they still refused to complete the roof and eave repair. read more

The company was highly recommended by Debbi Hetrick. Coleman was out today looking everything over on our roof. He did an outstanding job of presenting and thoroughly describing each issue with the roof. I greatly appreciated his obvious knowledge of not only roofing replacement and repairing, but also codes. He took time to explain each issue with a picture. Coleman told me I would receive a proposal and to take time to look it over It was very refreshing not to feel pressure. Coleman is definitely an asset to Hardesty Roofing. No pressure-honesty-complete explanation. Hardesty Roofing is a rare find in today's Businesses. read more

Company not only didn't finish shingles but put them in incorrectly. My dad saw them flopping in the wind and said something to their employee. He stated that the owner measured wrong and they would be back. My parents are older and we're telling me about it so I contacted them in December. They were sending someone right away but this is now August with no response. I contacted them today and they were supposed to call me back again and never did. Stay away from this company read more

This company really dropped the ball. I've a few things learned through other customers and through this crappy experience. They will come out and bring a good crew to get your business, then will hire cheap sub-contractors for other jobs you hire them for. They were contracted to repair a hole in our roof and replace gutters. They came out, did an estimate and were supposed to show up 2 weeks later. They dropped off some materials in the middle of our driveway and didn't return to do the work for 2 more weeks. When the crew finally came, they only fixed the hole and tried to bend the gutters back instead of replacing even though replacing the gutters was in the contract. On top of not completing the work properly, they left all of their trash in a pile in the middle of our driveway for a week until a different contractor came to clean up. Another 2 weeks later, a 3rd completely different crew came back and replaced the gutters. Do yourself a favor and shop elsewhere. read more

Outstanding service and quality! They completed my roof on one day. When I arrived home from work they were cleaning up. By the time I changed clothes and went back outside you couldn't even tell they had been there! Outstanding service and top of the line quality in their workmanship as well as the products offered. I am a satisfied a d happy customer. I would recommend them 100%. Mac read more

This company came highly recommended, I am sorry to say that they did not live up to their recommendation. In April I contacted Hardesty Roofing to get a quote on roof repairs: 1) Getting an addition roof re-silvered (back of Home) 2) Second floor leak in front bedroom (front of home) slate roof 3) First floor leak in the Kitchen (right facing side of home) A quote for $2250.00 was sent for fixing all three of these repairs In May the addition was re-silvered but the leaks were not addressed (the leaks were the CRITICAL issue here) The silvering was just maintenance. I did not hear back for a while so I called back to see what the status of getting the leaks fixed would be. They said they had me on the schedule (I think they had forgotten me because they had billed me for all of the work even though only a third of it was completed) Before the repairs could be made, I called back again and said that there were two more leaks in addition to the ones that were already known. 4)First floor leak right facing foyer 5) First floor leak left facing Laundry area back of home The person I spoke to said that they would send someone at 9am the next morning. I was not aware that the person sent was not able to quote the new leaks. He just started the work. He said that he had to pull up some of the slate on the new foyer leak #4 to see what was causing it and had to repair that leak while he was there because it was raining. He also replaced the slate tiles for the bedroom leak #2 I noticed that leak #3 had not been addressed after the next rain and called back to see what the status would be of that repair since that was one of the original repairs that was quoted. Dale came back to look at the original leak #3 (which had already been quoted in the original paperwork) and to quote the repair for leak #5 (nothing on leak #4 has been quoted but it had already been fixed) A new quote came back for fixing leak #3 and leak #5 for $825.00 My issue is that leak #3 was in the original quote and should have been fixed when the slate repair was made, so the quote on leak #4 was basically not in any quote. The repairs were not completed until DECEMBER ( 9 months from the time I got my original quote.) So I paid $3075.00 to get one leak fixed and a small roof silvered because within a year, ALL but one of the leaks came back. When I called them about this, they sent Dale back out to QUOTE me to re-repair the leaks. He said that they DON'T WARRANTY REPAIRS! Also, they caulked an exterior door shut...a door that is used often and when I told them they basically shrugged it off. The Silvering needs to be redone again already (I have had other silvering jobs last much longer.) When I called to complain about how quickly the leaks came back, they said I should talk to the GM and they would have him call me. He didn't call. When I called and finally got him, He said that he would have to talk to Dale about it and call me back. No one ever called back.... So I guess I can just keep paying for them to repair the same leaks over an over again. It took nine months and over $3000 for basically nothing to be repaired. The staff was typically very nice and empathetic, but the work was NOT timely or well done. I'm currently looking for someone ELSE who can do these repairs. I feel like I wasted $3000. read more

Put the wrong color shingles on the roof-didn't match garage, pointed it out to the crew-no habla! No manager on site, threw ladder in the azalea bushes, crap left everywhere then tried to get a judgment against us because we wouldn't pay till they fixed it, they use contractors and blame everything on them. These are the same rocket scientists who tore up a tile roof on the wrong house and tried to stick the owner with a crap repair. AVOID AT ALL COSTS read more

We were only replacing the existing roof and porch roof. An addition was built onto the house about 8 years ago..... they matched that roof perfectly....They gave us a great price, great roof, couldn't be happier... the crew showed up on time, completed the work and cleaned up everything.... I would highly recommend this company...... read more

So we are in a house built 3 years ago. I was out of town a few months ago when we had a big storm. My wife got home and discovered water on our dresser and floor. I investigated the attic during the next storm and it leaked although not nearly to the extent it had while I was traveling. I continued to check the attic and it leaked almost every time it stormed. Judging from the water stains in the attic, I wouldn't be surprised if it has been leaking for years. Hardesty did the original roofing on my house so I called them to investigate. They claimed my leak originated with my chimney cap in spite of the fact the chimney is located over 10 feet away from the leaks. ( In Hardesty's defense, when they came to investigate, they did not have access to the attic so they really couldn't adequately diagnose the problem.). Finally I met with Dale and showed him the leaks and he wrote up the estimate. I approved it and the repair guys performed the "work" on 5/21. When the crew showed up, I asked the lead where he was going to work. He indicated the wrong location. I corrected him. I got on the roof and showed them the correct location and stressed the highest leak originated 5 feet from the bottom of the valley. The duration of the repair work was less than an hour. I had intended to check on the work progress, but to my amazement, the workers were gone before I knew it. Additionally, they did not follow up with me before their departure. Given the area of the leaks, there was no way and hour was adequate to complete the required repairs. I called the office to ask what happened and they were in the dark as well. I knew the repairs had to be inadequate and told the office as much. The very next rain storm, the leaking continue unabated. Great company. They offered to send out Dale to check the work. What is there to check? It still leaks. Anybody know a good roofing contractor? read more

This company is very difficult to deal with. I was promised they would start my new roof in 2 weeks. Three months later they finally started. Now, five years later i have nails popping up all over. They claim they have the best warranty in the business, but none of their lack of craftsmanship is warrantied. I had them look at the popping nails and it took them 4 weeks to answer whether it was under warranty or not. Terrible company with whom to do business. Avoid this company. Work with a reputable company that focuses on customers, not their own internal BS. read more

Over the past few years, I've replaced quite a few roofs for my house and my rental properties with various experiences and have learned quite a few lessons along the way. Hardesty Roofing came highly recommended by my rental agent who manages over 260 rental houses and told me with her other owners, over 30 roofs were replaced by Hardesty Roofing in 2018, and all of them were extremely happy with the quality and value they've received. I am glad to report that I have joined Hardesty Roofing happy customers fan club! In December 2018 I requested quotes for two shingle roofs and one flat roof from three roofing companies. Hardesty's quotes came back in a few days as the other two dragged on for weeks. After the comparison, Hardesty Roofing was a clear winner with best price, best materials, best warranty, and best completing timeframe. To be sure, I called owner Sam Hardesty to go over the quotes in details, he went over with me on two shingle roofs and asked me to call his head master, Dustin Akers to go over the much more complex flat roof, I was sold after the discussions. Compared to what I had done before, their cost was on average 10% cheaper than what I had paid before and with better materials (life time dimensional singles vs. 3 tab shingles), 2.5 times longer warranty, and faster (shingle roof was completed in one day). I signed the contracts right after New Year, and they had completed three beautiful new roofs for me in three weeks despite the crazy weather we have had this year! What I love about the company was they were all about doing the right things for the customers, everyone I've encountered was friendly, flexible, and happy. I could only contributed this to the leadership from the owner and the head master. While they were replacing the roofs, I went by to check on the progress and realized some gutters needed to be replaced and chimneys needed caps, I called the owner and head master right away and they were flexible enough to add those work in for me with very reasonable cost and still completed them within the same timeframe. To replace flat roof and gutters in my downtown apartment was a huge job which required different type of workers, on top of that, to do it in the crazy weather we just had in January seemed like an impossible mission but Dustin and his crews got it done beautifully! They've accomplished this with Dustin's great project management skills and their persistent to work around incumbent weather conditions including working over weekends to achieve great quality outcomes, and to complete it within the promised timeframe. I am so pleased with their work! I read some of the horrible reviews and was in dismay and felt injustice with the experience I have had with Hardesty Roofing. At the same time, I could easily see how it could happen and believe or not those types of mistakes happened to other roofing companies as well. As company like this one, they are constantly dealing with big volume of work concurrently, without active customer participation could easily lead into some silly mistakes. For my case, when I signed one of the contracts, I noticed the house number of the property was transposed in the contract so I asked the office to fix it before I signed it. If not, I could imagine the crew could go to the wrong house without knowing it. Also, when I visited my properties during the roof replacement, I ran into their QA person whose job was solely to inspect each job site to ensure its accuracy and the work quality. Hardesty Roofing did implement extra measurements to prevent mistakes and to ensure quality of work. Nowadays it is so easy to amplify what's not going well and to stay silence when things are done well. For that reason, I would like to share my positive experience with Hardesty Roofing to recognize their good work and to hope others could benefit the same good experience like mime in the future. read more

Quick and efficient work at an affordable price. They ended up changing their appointment due to a carryover at a previous job but made sure to call and let us know what was going on. (That's a big plus in my book). The workers are quiet and not bothersome to you. They just mind their business and get the job done (Also good to me). They could have easily gotten 5 stars if they had done a better job cleaning up afterwards. I picked up a few handfuls of nails after they were done. They also left a skill saw in my shed, I called them but they never picked it up. So I guess that's a bonus too ha! read more

This company took my money. Poor work that did not last even a year and a half. I have water pouring in from the exact same spot I asked them to fix. Then, they either don't show for appointments or they don't contact you after saying they showed up. Very disappointed in this company. Don't bother! read more

Hardesty replaced my roof in May 2018 and it failed a week later during the first rainstorm, the leak caused over $10K of damage. Hardesty agreed to repair the walls and floor boards and to take the cost of the carpet off of the final bill. We sent them our invoices, but have never received an updated bill and found out they were reneging on our agreement when we were served notice of a lawsuit . Some interesting encounters with Mr Hardesty along the way, including him asking me to file a false insurance claim against his subcontractor (I have the emails proving this) so he could get paid. Fortunately I have the documents to back me up and so,I am preparing to countersue Hardesty. I'd held off posting this as we were resolving the issue but now I just want people to know what business practices to expect. read more

Hardesty Roofing - Water damage soaked through floor - Roofing Near Me - Midlothian, Virginia

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Homeowner Steve Lowe had part of his slate roof removed by these guys. It was the WRONG HOUSE and refused to replace it. It's all right here NBC 12 news!!! http://m.nbc12.com/story/37499069/homeowner-gets-shingle-roof-after-subcontractor-removes-slate-from-wrong-home read more

Don't waste your time, I called to schedule an estimate on a roof replacement. Took several days for someone to call me back. When they called back they said they would be there that day. Never showed and never got an estimate. We moved on and everyone else that we called came same day and gave us our estimate. They obviously arent really wanting work. read more

Yesterday I had Tim from Hardesty come out to install two attic fans as well as patch an area on my front porch. From the first second, I knew I was in good hands. Tim was immediately (and continually) friendly, helpful, and insightful...he clearly laid out what work he was doing and went above and beyond in explaining. He is role model. read more

I had a leak in my roof on the day I moved in. I had repairs done by three different contractor over a four year period and the roof still leaks. I contacted Hardesty, they responded quickly and gave me a new roof efficiently and at a fair price. I highly recommend them. read more

Had a repair done of my leaking roof a few months ago. Waited a while to write the review to make sure it was properly fixed, and couldn't be happier. Hardesty was quick and affordable, and professional. They even placed me a little higher on the list because I had an active leak. Thanks! read more

We were very pleased with the services of Hardesty Roofing when they replaced the roofs our our home, shop, shelter and shed. Their workmanship was very good, prices competitive, and cleanup very good too. Recently we had some vinyl siding blown off the side of our two porches and left some others intact but cracked. We called Hardesty and were pleased with their quote to remove and replace the siding. They did it well and it really looks good read more

Poor follow up and communications.... I was initially very pleased with my new roof until the first rainstorm. I had one skylight replaced. Well done. I had two others I elected not to replace and they immediately began leaking. I've called a number of times and now after a number of weeks I still haven't had any repairs. I initially responded that I would even elect to have the skylights replaced. Still no response. Today the gutters were to be removed so the house can be painted by another contractor. Called last week for a verification. Was told someone from the management team would respond. I've still heard nothing and the gutter removal never happened. I have a feeling they have a lot of teams but very few working projects. Better communications would made lengthy response to service needs a little more bearable.You guys can do better than this! read more

My experience with Hardesty Roofing was nothing short of a nightmare. Let me start by saying I use this platform to read/gauge reviews of other businesses (normally restaurants) and despite excellent service and mediocre experiences elsewhere, I have still never been moved enough to publish a review of any sort until now. This took place July-August of 2019. I was interested in updating the appearance of my house for a little while now and considered a change in roof color but didn't really have a point of reference for who to contact for the best service at a reasonable price. A neighbor was getting a new roof, after a leak I was told, and Hardesty had plopped their little yard signage at the front of the street, and from the appearance, it wasn't too shabby. Said neighbor has a great looking yard-- manicured lawn, nicely furnished, driveway paved and always swept, so I trusted their business decision that these roofers could provide a good service. I contacted Hardesty over the phone and described what I was looking for and was asked to come into the office to check out and compare potential roofing swatches. After a few weeks of comparison of swatches, checking out the homes Hardesty has done roofing for recently and years back (and they will release your address for people to check out your home), we decided on what we thought was the best of the bunch and the work began about a week later. We also went with some gutter cleaning work from Hardesty as well. During the process of roofing, some of the contracted workers, while supervised, placed a tarp over an external Air Conditioning unit causing it to break. Break as in, our AC stopped in the end of July in a very hot Virginia summer. I am a homebody, and my elderly mother was currently visiting and staying with us. My daughter returned home a few hours after the break down took place and mentioned it was very hot inside. I had not really noticed a difference as I was acclimated to the inside temperature and had not been outside during the day, tried to see what I left the AC temperature on which is consistent during the summer, and it was the same. I tried lowering it, and it still wasn't working. I asked my husband to go out back and see what the roofers were up to and how they were doing and lo and behold, the AC was entirely covered in a thick heavy pool-like tarp. The supervisor, Chris saw this and when questioned by my husband said it is not to be covered. He went back to the Hardesty office and told them what happened. No one contacted us about it. At this point days later as the contractors finish their job on the roof, we are indoors sweltering, fatigued, exhausted, overheated, with produce spoiling all because our inside temperature is registering about 102 degrees. We hire Sears to come take a look at the unit and they confirm it is broken and the covering of it caused it to overheat and malfunction. After contacting Hardesty and having them send a number of their friends who do AC work to review what happened and side with them that it was our fault it broke, Hardesty declares they have nothing to do with it and they refuse to cover any type of payment towards repair or getting a new AC unit, as the repair cost just as much as a new one. Imagine thinking you are getting a new roof and are also now getting a new AC. We were without air for 16 days going back and forth with Hardesty about who's responsibility it was all the while my family had gone to spend a few nights in a hotel as my elderly mother was on the verge of heat stroke. All Hardesty cares about is us paying them for their lack of service, while at the end of the job, some of the shingles were lifting off and sticking out over the edge of the roof! They spend days dodging calls and emails and I have since hired a different company to do repairs on Hardesty's piss poor job. Their military "discount" is also a complete joke. I wish I would have done more online research as my daughter suggested and found out they were in the news for ripping off someone's roof who never hired them in the first place after confusing the address of a customer. This company is poorly run, inefficient, and if only the work could speak for itself, it would tell you everything you need to know. I would not recommend this business to my worst enemy. Please look elsewhere if you are in central Virginia looking for roofing and repairs. Plenty of other excellent businesses elsewhere that do great work and care to uphold a good rapport with customers and treat them like more than a wallet or purse, with dignity. If I could give 0 stars, I would. Be warned. read more

Our cedar shingle roof was old and needed to be replaced; however, it was not leaking. We chose Hardesty as we felt strongly that they were good and honest compared to the competition. Since being replaced, we've reported constant leaks (water literally dripping from the ceiling forming puddles on the floor) where there were none before. They refuse to call us back, and the few times we've tracked them down, they never follow through with actually fixing the issues. We now how thousands of dollars of damage and a roof that needs to be replaced again. This company is horrible in so many ways. Do yourself a favor and don't even get a quote. read more

I contracted Hardesty to repair my roof a year ago back in August 2018. They sent someone in September who came twice... then disappeared. Hardesty said that the worker was sick, then had fallen, then I heard nothing. Evidently, the partially completed work damaged my roof and I had much worse leaks that extensively damaged my ceilings and walls. Despite repeated phone calls, Hardesty did not get back to me--told me that they'd somehow lost track of my work order--and finally, in November, agreed to lower the cost of the initial contract to help cover repairs. They sent someone over (Tim and Brandi) who did great work but because of scheduling difficulties, it took many many months for them to partially finish. It is now A YEAR LATER and they still have not finished repairing holes under the roof that (after multiple unanswered emails and phone calls) they now claim is not in the contract and will not repair... Needless to say, while Tim and Brandi seem like conscientious and competent workers, I would never recommend Hardesty to anyone. read more

I just read the review someone posted from March. That does not sound like the same company. Maybe some crew were ill. Something was off and I am sorry that person didn't experience what I did. This company was highly recommended but I was nervous a bit since we were an hour 20 south of Richmond. They measured by satellite and said it could take two days but they would make the effort to finish in one They said the crew usually started at 7:30 am but since it was a drive, they weren't sure exactly what time they would arrive. The crew arrived promptly at 7:30 with 6 men and a driver for the waste truck. They departed at 7 pm . These people worked so hard, were courteous and cleaned up everything. It was magical to have it done so efficiently . Some of my local roofers were nearly double the price. Of course, those came with a presentation that had a video and took an hour before getting a quote which we rejected. I am more than pleased... read more

This company came highly recommended to us. We did our due diligence and got another quote anyways from another roofing company but ended up choosing Hardesty based on their review. I was SO disappointed. We were quoted a 2 day job - they had to RACE to get it done in 3 days - it was only 2 people!!! We had family and friends coming that weekend and they weren't finished in time, nor was there clean-up done very well at all. We are finding nails and old shingles everywhere. On top of having roofers at our house all day Saturday (until 6pm) while we had company over, we asked that the clean up truck be moved that sat in front of our house by Sunday because we were hosting a party. Was never moved. The new sky light they installed whistles very loudly at the slightest wind and our previous one did not whistle at all. We have called 3 times to complain about this and no one calls us back. We are also concerned about the rain guards that we had previously and no one can calls us back to give us an answer on whether or not that was supposed to be installed. Just very poor customer service and not impressed by the work of the crew. read more