the worst clerks office in Louisville they're rude, always switching up their "rules" last month…read moregot my plate emailing the same insurance the same way was no issue go today to renew them and they make it a big issue saying i can't do it when literally did the same thing

Having lived in a few different states. I've had my fair share of dealing with the DMV and county…read moreclerk, this is one of the only states where people are actually nice, patient and know what they are doing. Entire staff here is super friendly and very helpful. I had to deal with my stupid bank taking almost 6 months to send me my title (moved from Nevada to here and it's a whole mess of title holding state vs non title holding state) Each employee that helped me with out of state vehicle transfers took 30 minutes or less from start to finish with transferring title and handing me plates.

Very quick service and everyone was extremely pleasant to work with. We had to use the downtown…read morebranch because we were registering out of state vehicles. Will definitely use the downtown branch in the future.

Not a bad location. If I don't renew my tags online, I will typically visit one of the suburban…read morelocations to avoid any crowds, and downtown. I had to visit this location twice over the winter. First visit: To have something corrected on our marriage license since the Middletown location made yet another mistake(the lady out there made a half-dozen mistakes on our license, five of which we caught when we were there). This was a simple in-out. The lady told us we could've waited until we filed it to have them correct(white it out)/to save us a trip, but I didn't want to wait(a-n-x-i-e-t-y about such things). Second visit: A return to drop off and file the marriage. Again.. a simple in-out during a snowy time in the city. We went ahead and paid for 2 certified copies. Both times were great. The employees were nice, helpful, and talkative(without doing too much). Parking seems to be easier downtown now... they have signs posted around for street parking so you can text a number and pay/reload your time. I like that. Every city should implement it. The building is also an old courthouse, so it has that historical flair. Good visit. If I ever need to go in for tag renewal, I wouldn't hesitate to use the downtown branch again.

Apparently they have different rules for different people. Depending on who is working will…read moredepend on if certain rules are followed or not and if you will get help or not. Gross incompetence of the employees. They have to ask for help constantly. Wait times are atrocious. Do yourself a favor and avoid this location.

I went to the Westport location to renew my auto registration…read more I took a number as I entered the office, but soon figured out that it had no significance because they were calling people at random. When I asked to speak with a manager to understand what was going on, a manager named Justin wouldn't even answer my question and instead came out and made about how everyone was supposed to be separated into two groups and sitting in different areas. No sign! He was rude, condescending, and treated everyone in that room like a child that had misbehaved. I've been going to that office for years and that's the worst experience I've ever had! He was a complete jerk and had no business working there...

It was one of the worst services I have ever received. I am a service member in the Army, I went to…read morethe dmv two days in a row. the first was to find out what requirements I needed, the next day I go in it took 3 hours to be seen and 3 more hours for them to tell me they don't provide the service they just told me they did. No one communicates in that office and they certainly don't know what they're doing. Not only that but Mindy/Mandy did not communicate that she even received conact like she told me she would. The entire dmv needs to redo their hospitality and work training.

Faith was efficient, effective and good company! I thoroughly enjoyed my experience! I was nervous…read moregoing in, did I have all the right documentation, what did I forget? But, Faith immediately put me at ease! Just lovely!

Ok- hear me out. No one likes to go deal with cars, licenses, etc. This time it was even more…read morecrowded than usual because of the Russian malware attack from last week. So- off I went to presumedly spend hours & hours waiting. Nope. There was a fantastic worker who was keeping everything/everyone in order. She made sure we had our paperwork in order so we weren't wasting our (and their) time but not having what we needed. Further, if people were there for 3 specific "regular" things & had their stuff in order, then those were put in a rapid line. It really kept everything going. I was beyond shocked that my entire visit was only about an hour. Now, do I look forward to renewing next year? Nope. But, I will be going to this branch!

Stopped by to get a lien release. Office was well organized and had 30+ people sorted within…read moreminutes of opening the doors. Jalen in particular was very helpful and personable. With his help I was in and out in about 25 minutes. This was Chick-Fil-A level service at a government office! Well done!

I'm starting this review with patience…read more You may ask why? It is needed because of Covid19 the clerks offices has been inundated by this unprecedented virus. I had visited two different offices and found long lines. As it turns out each office is running on skeleton crews. I was thankful they were able to be open. As we stood outside in single file with 20 people before me, we were periodically explained by employees under CoVid protocol the Staff of only two on duty can only allow two customers inside at one time. To help speed the line we were given information to have ready and if anyone didn't have all needed documents one was saved the loss time. Once my turn came, I found the employees to be helpful and courteous. My renewal was easy and faster than expected. " Patience is what is needed in thees difficult times ", Plenty of lot parking No facilities available Revised hours due to CoVid.

This wasn't quick and easy process. Thanks to their help. I switched a car title from out of state…read moreand was able to have everything processed and completed by the end of my trip. Perfect.

I had to title a vehicle in Ky. from out of state. The Supervisor at the Dixie and Upper Hunters…read morelocation was very arrogant and didn't listen. Instead she talked over me. I went out of my way to explain exactly what I needed. She told me it had to be inspected first by the sherriff. I took it to the sherriff location and he said it had to be titled before he could inspect it. He was upset at me because I was doing what I was told. This location is mismanaged and is in dire need of qualified management. If Bobbie Holsclaw can't manage the location better than this, it's time to vote her out of office.

Rude as h$&@, inefficient, and I really don't think they know how to count. I would never go here…read moreagain. Go to Sellersburg, Scottsburg, or any place else. Believe me, it's worth the drive.

went in there to try to transfer a title for a vehicle I purchased ran into a couple of road bumps…read more I was asking in general questions and the gentleman who was supposed to be helping me was to ready to reply but wasn't listening to what I was asking mind you the website stated something completely different than what they told me in person and it took 2 other ladies to help clarify I remember one name in particular Debbie very sweet lady but the man and the other ladies attitude towards my concerns was ridiculous shouldn't be in customer service if you have an attitude like that

My experience was a 5 star, the office is what garnered a 3 star rating…read more First, my experience, I had an appointment to get my license renewed. (Don't go without an appointment.) I got email and text reminders for 48 hours before my appointment. On the day of your appointment you check in on-line, an easy process with the link they send in a text. That generates your number that is texted to your phone. Number(s) being served are listed on TV screens in the lobby and your name and number called when it is your turn. I waited about 10 minutes in a waiting room FULL of people, saw my number pop up on the screen, got a text alert and heard my name called. After another 5 minutes at the clerk's desk I was walking out with my license renewal paperwork to my car. Now that driver's license are laser printed you will have your license mailed to you in a few days. The 3 star review section. The waiting room is broken into two rooms. Both rooms were full and one very confining. The woman at the desk seemed helpful but not very friendly. The computers had been down, they were using a new system and turned about 5 sets of folks away who needed naturalization assistance saying that system was down. Folks had been waiting long periods. I doubt I would have stayed if I had not had an appointment. They is ample parking.

Wait is way too long. It took a total of 7 hours to get my license. Was instructed to go on…read moreSaturday's. Seven hours is too long to wait for anything.